Post Office Outage in Bromley, Greater London, England

@PostOffice Yes as you would expect at this time of year. Most of the customers should have been encouraged to use self service, but due to lack of understanding about how to operate and whether it took cash, they opted for the customer assistants. Better service at the self service, IMO.

@PostOffice Why though it’s stupid and annoying

@PostOffice I’ve just submitted a complaint via your website regarding appalling and rude customer service at Otford branch. I look forward to hearing what actions your taking to sort it.

@PostOffice I was passing by so didn't need it today. But this is just one of many complaints locals have about thus sub Post Office which includes rude staff.

Postal service in Catford is aweful. It’s so intermittent and then Postworker delivering after 10pm Scared the hell out of me. Not cool. @RoyalMail @PostOffice

The @PostOffice won't give me my own money back in store. Stay away from their travel card - it's an awful deal and they will hold your money hostage. 🙃

Hey @PostOffice I paid for travel currency to be delivered to my local PO but it never arrived. I’m off on holiday tmw & now have no money to spend as refund takes 7 days.. #travel #tbloggers

@PostOffice again #hammersmith king street PO and no self service but a queue....#CustomerExperience

@PostOffice why am I waiting for a long time more than 10 mins at Islington branch. Only two staff and long queue. Not good service

.@PostOffice please sort out your #Hammersmith store. Ridiculous queues every time we go, at least 20 mins each time, only 1 cashier on and the self service machines out of order. It’s been awful ever since it moved into @WHSmith

@PostOffice Of only there was on in our town centre - no wait - you closed it down !!

I’ve just had the most horrendous experience at @PostOffice @PostOfficeNews and trying to make a complaint has never been so long

@PostOffice Yesterday I posted my old passport to the passport office having renewed online at home and the po counter person commented on it saying how great it was. I agree! But I'm glad you still do this for folk who aren't comfortable doing it online. Because the paper form is awful.

@PostOffice I’ve submitted a complaint via web form. The staff in the WH Smith’s branch on Harben Parade, London NW3 really need some customer service training. Being on the receiving end of rude, dismissive, and hostile attitude is unacceptable. Sort them out.

@PostOffice I think my postman has been kidnapped! 🤨🤨 ain't seen him since last week and I've had nothing in my letter box since Tuesday last week, which leads me to believe he's been kidnapped by some long legged blonde! Poor bloke!😔😔😔

@PostOffice I arrived just after 1300 hours to post a birthday card overseas and left at 1342 hours. None of the self service machines were working as you can see. Staff were swamped. Queue well peeved.

@PostOffice just a small complaint. Had a parcel delivered today, left in the food waste bin, so far no problem, except the bin was about half full of food waste. Had to clean my package outside before opening it and bringing it in.

@PostOffice the post office Lewisham is a farce. Hardly any staff, long queues, little help and massively over complicated touch screen self service tills just to make a simple parcel postage. Ridiculous.

@PostOffice @Tesco I don’t know who employs the staff at the post office within tesco Front Lane Cranham RM14 but your member of staff Michelle is so rude and unhelpful. I suggest you do some staff training. All the staff in the actual store are lovely, so I imagine she is P.O.

@PostOffice Thanks for your help. I'm assuming that we don't need the customs stickers for the EU until told differently then.

@PostOffice internet service is the biggest rip off going, i’m supposed to pay £21 a month but end up with bills of £40 a month, and the service is never actually working, yet again my service is broken. So angry 😡 right now. Sort out you’re service

@BalhamDailyPRSS @DuCaneCourt @BusinessWandBC @NightingaleSMcD @TootingPRSS @naturalforbaby @NNsw1217 @weareBATCA Great news about the @PostOffice - save us having to queue for 20 minutes for the dubious pleasure of being treated like shit by the miserable bastards in the main #Balham one!

@PostOffice As you will no longer have a banking service after the 11th September, is this not superfluous to your business profile.

@PostOffice Other staff members would not help, most of them finding refuge behind the door. 40+ people waiting in 2 queues, main desk & self service tills. A guy decides to close the self service despite the queue, insults clients who complain and ask him to finish the queue b4 closing

Whew. The way this letter of complaint is going to get written to @PostOffice. I am fuming. Fuming.

@PostOffice Staff were rude to a number of customers, pushing people out of the way without saying excuse me, threw my letters on the side, no care at all.

The worst cues found in the country have to be the @postoffice 20mins to hand in a return item cos people are trying to send hand cream to America... Come on mannnnnnn

@NManormani @hammersmithandy @WHSmith @PostOffice I never go in / the experience is appalling. They are gone very soon. I thought they were Post office staff operating within @WHSmith not passed to work them. This is privatisation of the post office.

For goodness sake! Bad enough @CoopBankUK_help doesn’t have any branches! Now the @PostOffice doesn’t have any paying in envelopes! 🧐

Prime collection time & just before Christmas @PostOffice #lavenderhill One person operating the customer service collection point. Needless to say there is a very long queue 🙄 😠

Can't believe lady in @PostOffice jay said to a lady if you can't speak English I can't help you

@PostOffice @coyleneil you used to have self service in Walworth main Post Office. Now just humungous queues

@PostOffice About 15 minutes so not too bad, but it did seem poorly staffed for a busy post office.

@PostOffice No thanks. It’s not about a specific branch; it’s about a general trend where the quality of the service environment is diminished and squeezed. I could give a long list of places. The direction of travel saddens me.

@StarlingForBiz @StarlingBank @Xero @PostOffice - Xero integration Me: yeahhhhh finally 😊🤠🤠🤠🤗🤗🤗🤗 - "CSV exports help you handle the numbers. " Me: 😫😫😫😤😤😤😤😤😤😤 It's not an integration, it's a mockery

@PostOffice I’ve sent a fragile gift in the post that was thoroughly bubble wrapped and in two envelopes. Item has arrived broken and receiver has put her hand in shards of glass. Very bad form and could be dangerous!!

@PostOffice appalling service in East Dulwich post office. 25 people waiting 2 people serving and another employee avoiding eye contact and working on something else!!

@PostOffice why don’t your self service card payment machines accept Amex, but your counter card machines do? Specifically your London Wall PO.

@StopFundingHate @Specsavers @DFS @BritishGas @LoveWilko @bt_uk @coopuk @ScSSofas @PostOffice @TUIUK @AskHalifaxBank @SlaterGordonUK @British_Airways @Fidelity_UK @SandalsResorts @FundsmithLLP @NOWTV @ImagineCruising Look. Just read up at StopFundingHate, and change your advertising policy. Then we'll stop telling people that you support bigots. Deal?

@PostOffice I have been served downstairs and find it fine, a friendly and ordinary shop experience. My experience is that to go upstairs is where the customer service and the wait time is unacceptable. That’s all I wanted to comment.

@PostOffice It’s every visit. A 30min queue to wait in and two women who bark ‘Counter Three’ at you, my last visit a week/ish ago was 45 minutes in a queue of over 20 people whilst one lady served and one did something admin at a v leisurely pace. Really poor attitude from staff upstairs

@PostOffice When am I going to get an update? It’s been a day already and I’m running out of time. The customer service people I speak to don’t seem to be able to help. IF this statement doesn’t arrive soon my wife will be deported (we have a 7 week old baby!) You have to help and fast.

@PostOffice The Post Office has put me through SO much and now you’ll change me £10.50 because your back office team are too incompetent to actually do their jobs? I’ve never had such awful service.

@PostOffice ... also, people need to be disciplined, this isn’t a service! I need my bank statements ASAP and I need to be apologised to. Your back office team have put my family through so much stress and we’re now in such a critical position. Fix this. #PostOfficeMoney #BadService [3]

@PostOffice The 0800 and 0345 people are the same. The manager I was promised earlier failed to call me, this is a dispicable service. I called again, the person I just spoke with promised she’d get it escalated and posted out 1st class. [1/2]

@PostOffice Jess, I always use this - 0345 602 3409 - number, that’s who I’m awaiting a call from. Will the people on your 0800 number be able to actually help me? I’m getting nowhere with this and my wife’s at risk of being deported due to your colleagues incompetency.

@hoovesonfire @GreenwichCouncl @PostOffice Calm down and do some work/is stuffed peppers ok for dinner?

The surly woman in tracksuit bottoms rolled her eyes at me and said she couldn't help. The @PostOffice folks.

@PostOffice ... As trust has broken down, I will be publicly recording the exchange on twitter. I will be asking for written access to my records, written confirmation of the cancelling of the card and compensation for the grief. 7/

@PostOffice ... all on the phone, no confirmation email or letter. But I took details down. They’re somewhere I hope in my packing (I’m moving this week) 4/

@UIDAI Noida 119 postoffice offical says that adhar website is down ..this will take 4 -5 days to get started again ..we need some updation urgently on adhar card ..what we can do now ..nothing is improved in UP..@myogiadityanath @IndiaPostOffice

@PostOffice No problem at all. I'll give a call in the morning. Thanks Ryan

@CDoubleA92 @PostOffice I am really sorry for any inconvenience that was caused by this issue. I have passed your feedback onto the relevant team so that they can look into this. Kind regards, Libbie.

@PostOffice Porthcawl. No service kiosks

@PostOffice Awful service tonight at Allardice Street Stonehaven branch tonight, the teller shouting over a customer he was serving to say you now don’t get change after 5! This branch makes there rules up as they go along! They said the safe was now locked!

The @PostOffice in Brighton @WHSmith is actually THE WORST.

@PostOffice 1 hour.... they have two staff off on holiday and they have things to do aswell as their breaks! They need help!!

@PostOffice I was told to come back today and see in the manager can help. I was going to pop in after work

@PostOffice Yes as you would expect at this time of year. Most of the customers should have been encouraged to use self service, but due to lack of understanding about how to operate and whether it took cash, they opted for the customer assistants. Better service at the self service, IMO.

The self service machines in the Lewisham @PostOffice run on Windows XP and they’ve all crashed. Oh and there’s only 1 actual human behind the counter. What a wonderful day to post!