Santander

Is Santander down in Purley, Greater London, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Purley, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Purley, Greater London, England 03/30/2026 17:40

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (39%)

    Mobile App (39%)

  2. Website (26%)

    Website (26%)

  3. Transactions (18%)

    Transactions (18%)

  4. Login (11%)

    Login (11%)

  5. Transfer (5%)

    Transfer (5%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Live Outage Map Near Purley, Greater London, England

The most recent Santander outage reports came from the following cities: London and Hampton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Transactions
United KingdomLondon Mobile App
United KingdomHampton Transactions
United KingdomSouthwark Mobile App
United KingdomSouthwark Mobile App
United KingdomBrentford Login

Community Discussion

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Santander Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • jo_1lesley Mrs L (@jo_1lesley) reported from Camberwell, England

    Is there a problem @santanderuk ?

  • GraceCuddihy Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

  • jenofthejenjen Jen (@jenofthejenjen) reported from Bromley, England

    @santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk

  • ldnexec Jason (@ldnexec) reported from Biggin Hill, England

    @santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.

  • Fabs11111111 xxx (@Fabs11111111) reported from Kensington, England

    @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    @santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

  • tonysupernova Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • chrisromerlee Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

  • judithhall67 Judith Hall (@judithhall67) reported from Bromley, England

    @santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

  • jo_1lesley Mrs L (@jo_1lesley) reported from Camberwell, England

    Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕

  • FOG1O1 FOG101 (@FOG1O1) reported from Brentford, England

    @santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • davidmetcalf30 David Metcalf (@davidmetcalf30) reported

    @AdrianBethune @santanderuk We also had a similar issue on our mortgage with @Santanderuk and ended up with Halifax. The trouble these days is that so much of banking is run of algorithms rather than human input - fine most of the time but doesn't allow for any common sense or perspective.

  • FeralMother44 🫶🏼Sarah ‘Hope Is Everything’ Dalton🫶🏼 (@FeralMother44) reported

    @AdrianBethune @santanderuk Oh no!! Beyond frustrating - we used theHalifax’s mortgage services with no issues and moved in August - hope it can all be fixed for you xx

  • clydefc123 liam (@clydefc123) reported

    @TSB @santanderuk can one use please help this is a joke their is alot of money I sent from one account to my other this still hasn't went in and no one seems to won't to help

  • nikitacastrorjs nikitacastrorjs (@nikitacastrorjs) reported

    @santanderuk You guys just depleted a top up of 15GBP and gave me no solution. We are in the fckn digital era, why do I need to make stupid phone calls of more than an hour to access my hard-earned money?

  • jellywellys99 Jan. H. T (@jellywellys99) reported

    @santanderuk hi what happened to the incentive payment to switch account I've waited over 3 months and still nothing or should I just switch back as I've been lied to??????????? How many other customer have you stolen from other banks and still not paid this incentive too?

  • gigiliz12 Lizz🏅🏅 (@gigiliz12) reported

    @markwass @santanderuk Message 👉 @LordHelp07 For Help ASAP

  • davidvikingflag David drury (@davidvikingflag) reported

    @santanderuk are your call centre’s working from home , ive rang afew times now and 1 they dont listen to why ive rang and 2 i was on for over 15 mins on hold . Seems to me people need to get back into offices or have cameras on to see people are actually working

  • AJGLife3 Andrea N (@AJGLife3) reported

    @santanderuk why is it impossible to sign up to Santander Boosts?

  • nicedeepbreath Nicky Lambert 💫 (@nicedeepbreath) reported

    @santanderuk Please employ more people - 3 days - 4 hours mostly on hold listening to awful music - no call back when promised. Problem remains unsolved- Really frustrating!!!!! Please listen to your customers , your one member of staff must dread picking up the phone .

  • James2022R JR (@James2022R) reported

    @santanderuk @bancosantander good of your fraud department to hang up after 40mins of being passed from pillar to post. Responsible banking @TheFCA shut these idiots down