Is Santander down in Purley, Greater London, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Purley, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (61%)
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Login (13%)
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Website (11%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (2%)
Live Outage Map Near Purley, Greater London, England
The most recent Santander outage reports came from the following cities: Southwark, Brentford, London, City of Westminster and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Mobile App | |
| Southwark |
Mobile App | |
| Brentford |
Login | |
| London |
Mobile App | |
| City of Westminster |
Mobile App | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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David Crossinggum
(@pmancat) reported
from
London, England
@santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Mark Thorley
(@MarkThorley1) reported
from
Blackheath, England
@santanderuk absolutely fed up with your online banking never working. Impossible to run a business!!
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
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peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
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FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
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Webbo
(@Webbo2306) reported
from
Bexleyheath, England
@ClemFandango61 @santanderuk I hate them machines but it's not so easy going inside a branch when they keep closing them down and the ones that are still open close at 3pm. Putting money in my own account has become such an inconvenience and it's something I need to do at least 3 times a month😤
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Angry
(@IAmMrAngry) reported
Really glad I transferred my ISA T to @santanderuk - tried to pay into it 3 times tonight from my @santanderuk current account and each time got told it couldn't be completed and to call a number that is no longer in service. @santanderukhelp!!!
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straighttothegulag
(@LulliSlap) reported
@santanderuk proper **** bank worst Iv ever seen or experienced but at least I got my compensation off them but I wouldn’t recommend them as they will just waste your time be rude to you
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Teenagency
(@Teenagency1) reported
@santanderuk @santanderukhelp I want to complain. I have contacted you for months on the telephone and despite promises to send me paperwork u have failed. My CC was used without my permission + I’m waiting on section 75 paperwork. Can u help?
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Lauren
(@pillsnthrills_) reported
from
Portsmouth, England
It’s my understand that you can be in possession of a Help to Buy ISA AND a LISA, but can only use the government bonus from just the 1 account. Is this still correct? Friend was told by a staff member at @santanderuk branch that this is wrong ?? @MartinSLewis
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🏳️🌈🥂🧡Daniel Profit🧡🥂🏳️🌈
(@danprofit21) reported
Patiently awaiting someone to ring me from the complaints department @santanderuk a week on when promised a release of my money within 48hrs. Poor communication, victim or fraud several times with this bank but not with other companies I use. Treated like **** I have been. 😡
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Margarida 🌼
(@mapgiedev) reported
The @santanderuk Boosts website is the buggiest rubbish ever. Literally cannot login, following a link from one of their emails fails, and when creating a password you can't paste into the pwd field. Your security sucks. Your website sucks. This is bad and you should feel bad.
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Hamish Burns
(@Amostheking) reported
My Bank used to have a local business manager, then they got rid of them and now it takes weeks to get an appointment with the centralized one. The person is sick so it’s weeks again to reschedule! Great business service @santanderuk
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Dan 2023
(@Dan202338) reported
@santanderuk awful bank and rude customer services
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Brian McBride
(@brian_mcbride1) reported
@santanderuk what is email address for your DPO manager. All you show is a mailing address. No one writes letters nowadays, what's your problem, Do @ICOnews know you don't share this?
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Simon Burge
(@adventuresi) reported
@santanderuk I have returned home to find my wife crying her heart out talking to a representative about a miscommunication over a direct debit in which you are offering absolutely no support. She has an exemplary credit & now we loose our house even though payment has been made!