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Santander

Santander down? Current status and problems in Purley, Greater London, England

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Purley, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  • 38% Mobile App (38%)
  • 25% Website (25%)
  • 18% Transactions (18%)
  • 11% Login (11%)
  • 5% Transfer (5%)
  • 2% Withdrawals (2%)

Live Outage Map Near Purley, England

The most recent Santander outage reports came from the following cities: London, and Hampton.

CityProblem TypeReport Time
London Transactions 21 days ago
London Mobile App 27 days ago
Hampton Transactions 1 month ago
Southwark Mobile App 2 months ago
Southwark Mobile App 2 months ago
Brentford Login 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • Webbo2306
    Webbo (@Webbo2306) reported from Bexleyheath, England

    @ClemFandango61 @santanderuk I hate them machines but it's not so easy going inside a branch when they keep closing them down and the ones that are still open close at 3pm. Putting money in my own account has become such an inconvenience and it's something I need to do at least 3 times a month😤

  • KateRenton
    Mrs R (@KateRenton) reported from Merton, England

    @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

  • BigestPaul
    Paul McCann (@BigestPaul) reported from Bromley, England

    @santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

  • MarkThorley1
    Mark Thorley (@MarkThorley1) reported from Blackheath, England

    @santanderuk absolutely fed up with your online banking never working. Impossible to run a business!!

  • pmancat
    David Crossinggum (@pmancat) reported from London, England

    @santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?

  • Fabs11111111
    xxx (@Fabs11111111) reported from Kensington, England

    @santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service

  • jo_1lesley
    Mrs L (@jo_1lesley) reported from Camberwell, England

    Is there a problem @santanderuk ?

  • ldnexec
    Jason (@ldnexec) reported from Biggin Hill, England

    @santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.

  • jenofthejenjen
    Jen (@jenofthejenjen) reported from Bromley, England

    @santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk

  • lizardUnicorn
    Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • FOG1O1
    FOG101 (@FOG1O1) reported from Brentford, England

    @santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks

  • CopybyAnna
    Anna Pattenden (@CopybyAnna) reported from London, England

    I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

  • chrisromerlee
    Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

  • judithhall67
    Judith Hall (@judithhall67) reported from Bromley, England

    @santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

  • tonysupernova
    Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

  • jo_1lesley
    Mrs L (@jo_1lesley) reported from Camberwell, England

    Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕

  • Scare158Steve
    Steve Scarebear (@Scare158Steve) reported from Victoria, England

    Cant compliment the customer service @santanderuk on the phone & in branch enough. 3 times this week they have helped & advised me about what I can do while i wait for my replacement debit card which has been delayed by @RoyalMail not delivering in the expected timescales.

  • GraceCuddihy
    Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

  • sleepysilvery
    peter howard (@sleepysilvery) reported from Kingston upon Thames, England

    @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • robb_masters
    Robb Masters (@robb_masters) reported

    If banks really want customers to go paperless, they need to put ALL their statements online, not just those since the customer went paperless. Otherwise customers have to stick to printed statements, or go back and forth from online to print. @CooperativeBank @santanderuk @mbna

  • Galrik31
    Richard Gale (@Galrik31) reported

    @santanderuk I would like to complain about the attitude of your telephone call team of your consumer finance representatives. Unwilling to help, unwilling to listen...

  • iamfinlay
    Finlay Robertson (@iamfinlay) reported

    @cliffsamuelacto @santanderuk So sorry, I have a good broker if you need help. They’ve sorted me out despite being an actor. Can DM.

  • Rissy67__
    ange postecoglou stan account (@Rissy67__) reported

    Just found out that goths STILL have human rights despite the fact they’re literal goths. Please rectify this issue as a matter of extreme urgency @NicolaSturgeon @santanderuk @ChelseaFC

  • bobbigmac
    Bob (@bobbigmac) reported

    @Namecheap @santanderuk I already reported the offending domain to you. Fix your own systems, I am not jumping through hoops for you.

  • ChemicalBootay
    dewdrop-pop 💧 (@ChemicalBootay) reported

    not @santanderuk sending me emails telling me to spend money on the high street when they're charging me extortionate rates on an overdraft they 'can't' help me with

  • Stuart_crawley
    SWMC (@Stuart_crawley) reported

    @RishiSunak What about RLS? Why are only Corporate and Commercial customers being given access by @santanderuk ? Why are the banks allowed to be this selective when we are all supposed to be “in this together”?

  • horne1995
    Ben 🇬🇧 (@horne1995) reported

    **** you @santanderuk Lead me on for weeks, telling me my mortgage application looks fine, only to reject me and not tell me why. You can kiss my £25,000+ in savings and current accounts GOODBYE.

  • Sazzybea
    Saz (@Sazzybea) reported

    @santanderuk Hi. Is it normal to still be waiting nearly 2 weeks for temporary passwords etc to log in for the first time after opening an account?

  • FraserGoodley
    Fray Z (@FraserGoodley) reported

    Fully done with @santanderuk first thing I’m doing Tuesday closing my accounts with them... can’t be doing with the “technical problems” they seem to be getting every other weekend that stops me from getting to MY money.. looked a right **** with a weeks shopping getting declined