Is Santander down in Purley, Greater London, England?
Some problems detected
Users are reporting problems related to: mobile app, login and website.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Purley, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 18: Problems at Santander
Santander is having issues since 02:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (51%)
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Login (26%)
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Website (11%)
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Transactions (9%)
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Withdrawals (3%)
Live Outage Map Near Purley, Greater London, England
The most recent Santander outage reports came from the following cities: City of Westminster, London and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Mobile App | |
| London |
Mobile App | |
| Beckenham |
Mobile App | |
| London |
Login | |
| London |
Mobile App | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Is there a problem @santanderuk ?
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xxx
(@Fabs11111111) reported
from
Kensington, England
@santanderuk Very bad service today Been on the phone since 12.00 know it's 14.00 the phone is ringing u can hear it but no is answering it on the other end Very poor customer service
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Webbo
(@Webbo2306) reported
from
Bexleyheath, England
@ClemFandango61 @santanderuk I hate them machines but it's not so easy going inside a branch when they keep closing them down and the ones that are still open close at 3pm. Putting money in my own account has become such an inconvenience and it's something I need to do at least 3 times a month😤
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Mrs L
(@jo_1lesley) reported
from
Camberwell, England
Dear @tesco or @santanderuk are you having any payment issues? I can't pay for my online shopping? (And yes, I do have sufficient funds) 😕
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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FOG101
(@FOG1O1) reported
from
Brentford, England
@santanderuk thanks for causing an elderly person of my family who I was helping yet again.. you are quick enough to dish out 130m of money..yet block people's money...THEIR money...not yours.. #uselessBanks
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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darrenshinnick⭐️⭐️
(@shinners67) reported
@liamadamgrace @LizKershawDJ @santanderuk I think it’s terrible all the branches closing mate .I’m sure Liz is a smart phone user though
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twinmaker
(@twinmaker) reported
@LizKershawDJ @santanderuk You wouldn't have this problem with a proper British bank
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J
(@J57104065) reported
@santanderuk Tried twice today 30 mins no answer from the fraud line! Can’t sort this on line, tried the bot no good and an on line agent both no help !!
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Woody Cook
(@lifewassoeasy) reported
@LizKershawDJ @santanderuk Thats the problem with wages cheques for more than £500.000.
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MarkAPhillips
(@markaphill) reported
@LizKershawDJ @santanderuk 1- try checking opening hours first, you can do that on your phone 2- most banking apps let you scan the cheque with your phone to deposit it 3- get a post office account if you want a physical service Closing banks is inconvenient for many, but your tweet is just dumb.
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Shirley Goodall
(@samg2010a) reported
@LizKershawDJ @santanderuk If you couldn't drive how would you have got to the bank. Many local post offices are also closing down or have gone. Isolation of many vulnerable continues.
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Steve Adams 🇺🇦 😷 💉 💙 🇪🇺
(@sadams_s) reported
@JonBatchelor8 @LizKershawDJ @santanderuk I remember cheques. We used to have to use them last century all the time. It was awful.
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Eldavido
(@DavidHa28348221) reported
@LizKershawDJ @santanderuk First world problems right there…..
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Darrel
(@TheBigDarrel) reported
@LizKershawDJ @santanderuk @Barclays can help, deposit easily on the app
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mike cosgrove
(@mikecosgrove7) reported
@LizKershawDJ @santanderuk No point in driving to Faversham; Barclays, Nat West and Lloyds have all closed. It's for customer care!