Is Santander down in Caterham, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (61%)
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Login (13%)
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Website (11%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent Santander outage reports came from the following cities: London and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| Beckenham |
Mobile App | |
| London |
Login | |
| London |
Mobile App | |
| London |
Login |
Community Discussion
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Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
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peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
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simon kingman ⭐⭐
(@KingmanSimon) reported
from
Crayford, England
@santanderuk hi can someone help with a maturing fixed rate bond for our children. The woman we spoke to said we have to do it online is this right?
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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David Crossinggum
(@pmancat) reported
from
London, England
@santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Piano Clare
(@larden_clare) reported
@santanderuk can you tell me what I have to do to get through to a real person? Appalling service on your so-called online 'chat' and phone system.
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Cédric Lévy-Bencheton
(@clevybencheton) reported
@leotanczt @santanderuk I'm so sorry to see that! They're so BAD. I had the same issue with a premier account. I couldn't access my account for 72h. But they gave me £75 afterwards, and I closed all my accounts. So yay? (nah)
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Russell McKernan
(@RussMcKernan) reported
@santanderuk I have been unable to transfer money from my Santander Choice account for TWO days! When will you fix this! It is now urgent.
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D🅰️♈️3️⃣®️
(@DreamWalker84) reported
@santanderuk @santanderukhelp are you aware your website isn’t allowing payments to credit cards, your mobile app doesn’t allow payments from another bank account and nobody answers the phone? Absolutely terrible service been trying for over a week.
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Kaz 🦁 #UTV
(@Noodles2312) reported
@santanderuk trying to report a fraud on my account - calling number with message saying we close at 8 - been calling since 7:15 SHOCKING SERVICE
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steve hales
(@stevehales18) reported
@santanderuk Would be useful for Santander to not close down my local branch and stop wasting money on the talentless Ant and Dec
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Steve M
(@liepija) reported
@santanderuk hi there. I don’t have access to my old number anymore, so how would I go about updating my contact details?
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Graham Kellen
(@gkellen) reported
@santanderuk my wife and I have been taking turns listening to the same track whilst on hold for 5hours. You blocked our app and web access for making a payment even though I approved it via phone call, no access to anything, now after the latest 1:30 minutes waiting you close …
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Charles C
(@charlescolbour1) reported
Hi @santanderuk @bancosantander after 4.5 hours I still have been unable to get through to your security team to get the block removed from my account. Its now 3 am local time and I feel physically ill from this process.
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Pat McCorry
(@ebootbay) reported
@santanderuk answer the ******* phones. You are a disgrace to customer service. 3 x 1 hours wasted so far. Uswitch coming your way soon.