Is Santander down in Caterham, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (58%)
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Transactions (12%)
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Website (12%)
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Login (12%)
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Withdrawals (5%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Lowe
(@suzylosep) reported
@Sparky07620347 @santanderuk Instead of paying huge fees to those idiots And and Dec, why don’t you use the money you paid them to help your customers who have been scammed and desperately need help? These scammers are so clever and those two are dancing around like circus clowns.
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Sarah Virgo
(@sarahjvirgo) reported
@santanderuk utterly abysmal service. Despite physically handing over 3 forms of identity in a branch over a week ago & posting copies 3 weeks ago, my credit card application is expired and has left a mark on my file. I'd call to complain but last time i did i was cut offr
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Dave
(@dave28263) reported
@santanderuk fast payment service is a terrible been waiting since 6:00 last night for my money
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RoyWarren1966
(@RWarren1966) reported
@santanderuk Get your customer service telephone lines sorted out instead of wasting money on pathetic unprofessional TV adverts with two overgrown schoolboys.
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leah the loonie :)💚🧡 I miss my pops 💔 4.12.20
(@shanes_loonie) reported
@santanderuk your customer service is absolutely shocking hope you enjoy losing customers 🤬
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Hina Gaglani-Patel
(@HinaGP) reported
@santanderuk …how are you able to lose someone’s money, and then not action the support you are offering whilst you try and find it, almost 3 weeks on? Hours and hours, and even more hours spent on the phone to yourselves. No resolution. It’s our money. Please just give it back
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Arnab Dutta
(@arnab621) reported
@santanderuk I've been waiting for more than a month to hear back on my credit card application. I've called customer support almost 10 times but no luck. I have proof of royal mail delivering requested id documents more than 10 working days ago. Pls help.
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Claire Ann Teresa
(@killerofwatches) reported
@santanderuk the Ant and Dec adverts have made me question banking with you for some time, considering that at least one of them is a massive Tory & a drink driver, but the latest one is so god awful it may actually be the last straw. #embarassedforyou
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Lucy C
(@lucy230114) reported
@BarclaysUK I went and drew money out of a @santanderuk cash machine but never got the money! I’m now down on my account and have no money! Can’t get through to anyone and the app doesn’t help at all! Not happy
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Dr. David Kelly
(@SCLondonStation) reported
@santanderuk True, it happened to me with a Spanish bank, BBVA. look out since they won’t do a damn thing about shutting down the scam artist’s account or getting your money back