Santander

Is Santander down in Caterham, Surrey, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Caterham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Caterham, Surrey, England 11/13/2025 16:40

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (44%)

    Mobile App (44%)

  2. Website (25%)

    Website (25%)

  3. Login (25%)

    Login (25%)

  4. Transfer (6%)

    Transfer (6%)

Community Discussion

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Santander Issues Reports Near Caterham, England

Latest outage, problems and issue reports in Caterham and nearby locations:

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    @santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

  • judithhall67 Judith Hall (@judithhall67) reported from Bromley, England

    @santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • RolyVieites Roly (@RolyVieites) reported

    @santanderuk really poor assitance service.trying to check my online account and theres no way.upset

  • Ryanstrawbridg2 Ryan strawbridge (@Ryanstrawbridg2) reported

    @santanderuk is this something you could help with and do a charge back? I paid with credit card for a property that didn't exist

  • S4rfraz Saf (@S4rfraz) reported

    Disgusted with the @LloydsBank service, transferred to 6 or 7 different individuals before they finally hung the phone up on me. No customer service, absolutely appauled @Barclays @santanderuk your service is much better

  • willackerman123 Will Ackerman (@willackerman123) reported

    @santanderuk My mobile banking app is saying I’ve got no internet so can’t log in, yet here I am on twitter, I need to transfer some money pls help!

  • JovlieCarro JovlieCarro (@JovlieCarro) reported

    @santanderuk literally the most appalling service - on the phone for 1.10 mins, conflicting information and no ownership. Time for a change I think, will be moving my accounts next week

  • ClaireN24742145 Claire Nicholls (@ClaireN24742145) reported

    @santanderuk I’ve tried to phone several times and I’ve tried the chat function on your website and still can’t get an answer …. How do I get to speak to someone?! Getting desperate here … Not good!!!!

  • HOLLIEKINACH Holl (@HOLLIEKINACH) reported

    @santanderuk issues logging on to business account? Tried two different computers and multiple browsers?

  • ebarber37 Ed Barber (@ebarber37) reported

    @santanderuk can I go to a branch to get online access unblocked? Tried calling multiple times for long holds last few days but haven't managed to get through to helpdesk

  • Eibhilinho Eibhilinho (@Eibhilinho) reported

    @Foster0515 @santanderuk Workedf for them and was forced to bank with them. They're truly awful mate... 1st thing I did when I left was switch account. I've nothing but good experiences with @AskNationwide since.

  • edwoodeditor Ed Wood (@edwoodeditor) reported

    @santanderuk You absolutely have to get rid of #enactconveyancing, who have royally screwed up our mortgage and are impossible to get hold of. Check the hashtag - it's an incredibly poor look.