Is Santander down in Caterham, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (61%)
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Login (13%)
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Website (11%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent Santander outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| Beckenham |
Mobile App | |
| London |
Login | |
| London |
Mobile App | |
| London |
Login |
Community Discussion
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Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Fowler
(@sam_m_fowler) reported
@santanderuk Not overly impressed with your service for a new customer this pm. 18yo applying for an online student account. Has been asked to supply info but your info upload hub won’t work. One phone call later she’s told to present it to a branch. Nearest 15 miles away. Poor.
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Anthony Ables
(@AnthonyAbles5) reported
The fact that banks don’t transfer money on weekends shows how much more we have to do as a human civilisation. What if people’s family’s are starving and someone sent them money to help. Now they have to wait an entire day. So damn broken.. @santanderuk @BBCNews @elonmusk
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Wendy Robertson
(@lifetwicetasted) reported
@santanderuk Hi, Just ordered a new card for debit acc, will the old card have been automatically blocked, or do I need to specifically block it?
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Jules
(@CamlinJulie) reported
@santanderuk my son has been trying to get through to your phoneline for weeks to unblock his account. Another 45 mins on the phone today still no joy. Please help he is desperate to unlock his account following fraud text message.
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Stuart Holbrook
(@stuartholbrook8) reported
Is there a more useless bank than @santanderuk? Sending post to the wrong address, go in branch to get them to correct their error and are sent away as they can’t deal with it. Under current Data Protection regs it’s your duty to correct the information you hold.
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Trudie
(@TroodlesM) reported
@santanderuk I echo the call for more customer service staff. 40 minutes, then the staff member put us in the queue again and still holding after another 15 minutes. Not sure we'll get dinner cooked tonight. Not sure how you can state you are continuing to support your customers.
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Jayne
(@SteeIey) reported
What year is it? An hour on the 📞 to @santanderuk trying to pay off my mortgage to be told I can only do it by cash or cheque in branch 😳 Cheque? In branch? What, the one you’ve just shut down? AND there’s a £250 account closure fee for the privilege! Pants 👎 Anyway, done 🙌
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Rosie Hart
(@Rosie_Hart) reported
Disgusting behaviour from @santanderuk - completely and suddenly cut my overdraft due to being on MATERNITY LEAVE - of course my circumstances have TEMPORARILY changed. Really disappointing service to a loyal customer and especially a new mum in this pandemic.
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Suzie Pearce
(@Suzie_Pearce) reported
Thanks @RishiSunak .Myself & husband both SE. #excluded from any seiss/grants,overpaid mortgage throughout Covid,no payment holiday etc but can’t borrow £25k more on mortgage because my earnings are down!Ltv 50%!!But wait…furlough would of been classed as an income @santanderuk
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the real G
(@MeesterWormwood) reported
To be clear a bank like @santanderuk know *exactly* what their call wait times are, when peak times are. They have service desk tooling that monitors all of this. The truth is they don't care. Their customer's time has little worth to them & their financial model to do business.