Santander down? Current status and problems in Caterham, Surrey, England

Problems in the last 24 hours in Caterham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Caterham, England

Latest outage, problems and issue reports in Caterham and nearby locations:

• 
  Chris Romer-Lee (@chrisromerlee) reported 7 seconds ago from Lambeth, England

  @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

• 
  simon kingman ⭐⭐ (@KingmanSimon) reported 6 minutes ago from Crayford, England

  @santanderuk hi can someone help with a maturing fixed rate bond for our children. The woman we spoke to said we have to do it online is this right?

• 
  Judith Hall (@judithhall67) reported 6 minutes ago from Bromley, England

  @santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

• 
  Johnny Douglas (@revjdouglas) reported 13 minutes ago from Hextable, England

  Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

• 
  Jason (@ldnexec) reported 15 minutes ago from Biggin Hill, England

  @santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.

• 
  peter howard (@sleepysilvery) reported 31 minutes ago from Kingston upon Thames, England

  @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

• 
  Tony ****** (@tonysupernova) reported 45 minutes ago from Croydon, England

  @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

• 
  Mrs R (@KateRenton) reported 52 minutes ago from Merton, England

  @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

• 
  Paul McCann (@BigestPaul) reported 58 minutes ago from Bromley, England

  @santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

• 
  Grace Cuddihy (@GraceCuddihy) reported 58 minutes ago from Lambeth, England

  Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

• 
  Jen (@jenofthejenjen) reported 59 minutes ago from Bromley, England

  @santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Liam O'Neil - Say Yes to defrosting Ben & Jerry's (@lienomail) reported 2 minutes ago

  @VladPutin1 @LizKershawDJ @santanderuk But I think that's down to the individual bank policy and not the Post Office. Some banks charge a fee for cash deposits others don't

• 
  John Edwards Reform UK Southampton Test (@johnedwards0955) reported 4 minutes ago

  @Daren0109 @LizKershawDJ @santanderuk Yet people are withdrawing record amounts of cash to help manage thier spending.

• 
  twinmaker (@twinmaker) reported 7 minutes ago

  @LizKershawDJ @santanderuk You wouldn't have this problem with a proper British bank

• 
  mike cosgrove (@mikecosgrove7) reported 8 minutes ago

  @LizKershawDJ @santanderuk No point in driving to Faversham; Barclays, Nat West and Lloyds have all closed. It's for customer care!

• 
  CleoCrick 💙 (@cleo_crick) reported 13 minutes ago

  @LizKershawDJ @santanderuk Not everybody wants to/is able to bank online nor have access to IT. I have switched my custom to the bank which has retained an open branch in my area.

• 
  Craig (@Rochdale_Cowboy) reported 15 minutes ago

  @LizKershawDJ @santanderuk If Santander can't provide the service you want, and other banks can - why don't you just switch banks?

• 
  Madeline Macfarlane (@MadelineMacfar1) reported 16 minutes ago

  @LizKershawDJ @santanderuk Terrible Liz It’s the same here Have they forgotten that we are the banks With our US they don’t exist

• 
  Carolyn Yates (@carolyn_Yates) reported 16 minutes ago

  @LizKershawDJ @steve_cureton @santanderuk Same problem here in rural Scotland now virgin money has taken over Clydesdale

• 
  Out with Tories 🇺🇦 (@antib69) reported 18 minutes ago

  Oh, @santanderuk you peed me off now! You locked my accounts - retail & business. I closed another one few months back. Can't access the other two now!

• 
  Christine (@lindosbay) reported 19 minutes ago

  @LizKershawDJ @santanderuk I was told they weren't going down that route...paying cheques in online