Is Santander down in Caterham, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (59%)
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Transactions (12%)
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Website (12%)
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Login (12%)
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Withdrawals (3%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Webster’s Dictionary
(@radiodictionary) reported
@santanderuk u need to sort ur voice recognition password service cos that robot woman was not having my northern accent… it was only when I swore repeatedly at her that my voice was accepted lmao what does this mean
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john kellegher
(@kellegher_john) reported
@santanderuk I need help urgently with Santander crap business banking over getting acces to a business account in my company name Can someone have the decency to contact me or anyone who can put me in touch #business #banking #unbelievable
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C.J.Dabhi
(@dabhicj) reported
@santanderuk I have been on the phone for over an hour for a simple transaction but no response. Now I am at the branch and they too have the same problem waiting for someone to answer the phone!
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Claire
(@r3drocks) reported
"indemnity claim", whatever that is. She shut down the direct debit I never set up and raised a complaint. Still no money returned. Call @santanderuk very polite lady, cut me off, then couldn't proceed because there's a password on my account and I've no idea what it is or when
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Caroline Hardman
(@LittleHardman) reported
Well @santanderuk I would be satisfied if your stupid pop-up wasn’t blocking me from using the app because it won’t submit. What would really satisfy me would be to never have to fill in another bloomin customer satisfaction survey. Somebody make it stop!
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European Unionist #FBPE #RejoinEU#Johnsonout.
(@MisterBloggs) reported
@santanderuk please fix your Android app and render it usable before I give up and close all my accounts.
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Lord Peter of Williamsonfailedshire
(@Fergalson) reported
Dear @santanderuk your service is terrible. I make a payment, no issues or messages. The retailer says no funds received. I go online to chat with you, they tell me the payment has been held up by fraud, gave me a number and then left the chat. 35 mins on hold later!!
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R Ricsi
(@RRicsi4) reported
@santanderuk Ye big issue here I think someone has been withdrawing my money while I withdrawl money from an ATM.. as everywhere in the UK there's 2 atms next to each other then another 2 about 15 meters from each other . Like my account gets blocked for no reason. Money don't add up .
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Mrs Kelsey
(@MrsKelseySBB) reported
@santanderuk I’ve been on hold on the phone for over 2 hours and there is no response to the online chat 25 minutes after the automatic response that I was being connected to an agent. Very poor customer service! Website options are poor not helpful!
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Adam
(@BloodStormX) reported
from
Exeter District, England
@santanderuk called your customer service, the guy was awesome. My reason calling was fraud on my account. Transferred me, 30mins waiting, I gave up waiting. Hung up.