Is Santander down in Caterham, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (59%)
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Transactions (12%)
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Website (12%)
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Login (12%)
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Withdrawals (3%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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stacy trench
(@stacytrench) reported
@santanderuk There is also issues with card payments
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Paul Webb
(@PaulWeb26149539) reported
@santanderuk Three cash points in Coleford said problem with Santander
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Rose Butcher
(@roseybutcher) reported
@santanderuk PLEASE can you help me - I live in Aus and I am trying to gain access to my UK bank account, but can't because it's linked to an old UK number. I cannot call Santander UK because of time difference. Please PLEASE help me! I have urgent payments to make. Thank you.
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Jody Meredith
(@JodyMeredith7) reported
@santanderuk The deal is we let you look after our money and you provide us with a service.santander is seriously failing to do this.your branches are closed on a sat? And now the online service does not work?????
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Michael Ogden
(@mogden1) reported
@santanderuk no wonder you have such terrible fraud issues. I lose my bank card and block it on the app then order a new one as lost and stolen and you send me a new card with the same number and unblock it to allow people to use it. Well done @santanderuk
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Mr B Harvey
(@MrBHarvey1) reported
Problems with @santanderuk again - this time I cannot raise a dispute despite a company taking my money and not delivering…wonder why🤔
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Sam
(@CraftyTyrants) reported
@santanderuk How am I supposed to contact you, your help pages tell me to go on the online banking app, the online app tells me to call and when I call the bot tells me to go to the help pages? Terrible experience and I'm pretty fed up of it to be honest.
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Claire
(@XxLadyClaireXx) reported
@santanderuk Yes, can’t get online. I’m out for lunch today, am I going to have problems paying with my card??
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zen_sensie
(@zen_sensie) reported
@santanderuk just tried to deposit cash in a machine but told it can't take cash due to covid. Can cashline machines get covid?? Surely with less branches open the machines can be boxed daily and contents stored for 5 days and actually help you customers to do their business.
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Gary Novak
(@novakg11) reported
@santanderuk my account appears to have been hacked as several payments to PayPal Facebook were taken out my account on the 4th September. Please could someone help ASAP?