Is Santander down in Caterham, Surrey, England?
No problems detected
If you are having issues, please submit a report below.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
-
Mobile App (58%)
-
Website (13%)
-
Transactions (12%)
-
Login (12%)
-
Withdrawals (3%)
-
Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
-
Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
-
Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
-
Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
-
Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
-
Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
-
Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
Santander Issues Reports
Latest outage, problems and issue reports in social media:
-
Tina Q-Pel
(@Tinkale85) reported
@santanderuk can you please get your customer service sorted and an email address for your customers to reach you? That would be referred to as service. Thank you!
-
Nicola Gibson
(@nicgib90210) reported
@santanderuk the level of service I am receiving from you is horrendous! All I want is a new card and it’s taken 2 weeks and you can’t even manage that
-
Brian Crawley
(@BrianCrawley16) reported
@santanderuk you really are disgrace. Tried moving money from my Santander account to etoro were it earns a few quid. And Santander block the payment
-
Kevin McCaffery 3.5% #FBPE 💙
(@sooshboosh) reported
Any problems banking with @santanderuk ? Call and be placed on hold for 40+ minutes…any other means of contact? Chat facility…yes and their advice…call us!! #poorcustomerservice #docalluswewontcallyou #timetochangebank
-
Donna Thompson
(@do2day) reported
@AskVirginMoney @santanderuk @AskVirginMoney shocker no call back and still not working….
-
MD
(@MD35165608) reported
@AnthonyRoseSnr1 @santanderuk Exactly, too few staff, not trained properly and bad attitude. I never chose to be a customer with this horrible bank in the first place and never will be
-
Nicola Miles
(@realsupermummym) reported
@CharlieRobery @santanderuk @santanderukhelp Yes. Same problem. Spoke to digital services. Said they had had a couple of calls the same. Advice was to wait 10 minutes and try again. Said it had happened before. Seems to be a wider problem.
-
Kira Geddes
(@proudmummy10) reported
@santanderuk my online banking isn’t letting me log into it & my app. Is there an issue?
-
MD
(@MD35165608) reported
@AnthonyRoseSnr1 @santanderuk They will need much more than a refresher training! Santander UK customer service is dysfunctional as is their fraud department refusing to take action in my fraud case
-
Jeff Wilkinson
(@JWilko100) reported
@santanderuk - great service last week in a branch, now unfortunately awful service on contact centre. I’ve had a payment blocked despite being fully authenticated, spent 57 minutes on hold yesterday, now run back and still on hold- all I want to do is make a payment. V annoying