Is Santander down in Caterham, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (53%)
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Website (20%)
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Login (20%)
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Transactions (7%)
Live Outage Map Near Caterham, Surrey, England
The most recent Santander outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Transactions | |
| London |
Transactions | |
| Redhill |
Mobile App |
Community Discussion
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Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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emma abbondante
(@emmaabb) reported
@santanderuk been on hold to customer service for over half hour now, anyone working?
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Matt Setchell
(@MATTSETCHCREATE) reported
@santanderuk Seriously cannot believe this level of shocking service! Constantly on hold, no answer and get cut off! You’ve blocked my account and I cannot use my card!
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QuinsLynne
(@familyfirst50) reported
@santanderukhelp @santanderuk We have been hanging on for 3 hours and at 7pm were cut off This is my husbands day off Earlier we called to ask for a regular card payment to be stopped and were told we HAD to do it at other end Found out this is not true! Terrible customer service
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Danny Hutchings
(@dan371971) reported
@santanderuk 2 cash ISA, 2 savings accounts all at 0.10% interest. No increase for a long time. Interest rate is now 1.75%. When can us savers expect a decent interest rate increase in savings? We’re living in hard times and it’s about time banks did their bit to help.
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Thomas Jaki (he/him) 🇪🇺
(@thomas_jaki) reported
Today (day 7) I finally got access to my @santanderuk account again. No notification, apology or anything. Instead a mortgage repayment on the account for an already fully repaid mortgage with them!
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␈ᑕᕼOᑕO #PrayForUkraine
(@CHOCO_M1LK) reported
Hello @santanderuk hello I have already contacted you In the last week and you have failed to transfer my money! Could you reach out to me to help! Thanks!
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Rachy 💛🇬🇧
(@rachelandrews86) reported
@santanderukhelp I cant block it as it doesn't give a number just 'SantanderUk' I will forward to the email address gladly 👌
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Waqas Khan
(@waqaskhan240) reported
@santanderuk very Rubish bank my honest advise to people never ever use santander bank rubbish customer service not helpful.worst bank
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Nick Danks MIPM
(@nckdnks) reported
Can i just say, its bad enough that @santanderuk closed hundreds of branches around the UK but also having the ones that are left closing at 3pm is absolutely terrible for #smallbusinesses. Seriously considering moving #bank as you are not the best for businesses any more. 😡
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Kripa
(@KripaThakrar) reported
I just waiter 1 hour 13 mins to get through to your mortgage team and as soon as the call went through up they hung up. This is unacceptable ..... Poor customer service @santanderuk