Santander status: access issues and outage reports

Problems in the last 24 hours in Caterham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Caterham, England

Latest outage, problems and issue reports in Caterham and nearby locations:

• 
  Judith Hall (@judithhall67) reported 16 minutes ago from Bromley, England

  @santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

• 
  Johnny Douglas (@revjdouglas) reported 30 minutes ago from Hextable, England

  Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

• 
  Jason (@ldnexec) reported 33 minutes ago from Biggin Hill, England

  @santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.

• 
  Mrs R (@KateRenton) reported 34 minutes ago from Merton, England

  @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

• 
  Paul McCann (@BigestPaul) reported 46 minutes ago from Bromley, England

  @santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Buxton (@MarkBux61364115) reported 2 minutes ago

  @santanderukhelp @santanderuk You have deactivated my credit card (brand new not used yet) locked m out of my account, by doing so stranded me abroad and the only thing you can do is send stuff out in the post to a country I'm not in WTF!!!!!

• 
  Mark Buxton (@MarkBux61364115) reported 4 minutes ago

  @santanderuk You have deactivated my credit card (brand new not used yet) locked m out of my account, by doing so stranded me abroad and the only thing you can do is send stuff out in the post to a country I'm not in WTF!!!!!

• 
  Derek PB🇪🇺🇬🇧(2012) #FBPE #FBNHS💙#FBPA #FBPPR (@DPB59) reported 4 minutes ago

  @santanderuk I’ve been trying to get some answers to a question I have, nobody to answer the phone and the web chat is a computer that doesn’t understand what I’m asking…HELP

• 
  Craig Brown (@cwaiigyy) reported 5 minutes ago

  @santanderuk have you got issues with card payments, I can't pay my rent or car insurance,

• 
  Karl (@kf19801980) reported 6 minutes ago

  @santanderuk can someone help me please

• 
  shitposting hacker (@p3tbyt31) reported 9 minutes ago

  @ThatProgrammer @santanderuk @santanderukhelp That’s the first time I’ve seen a company actually respond to someone’s issue

• 
  GoonerJohn (@mrjohnfriend) reported 10 minutes ago

  Recently opened an account with @santanderuk. Had issues setting up online banking. Called their help desk. 20 minutes of being told I would be connected and then just cut off. Appalling first experience of ‘customer service’

• 
  The tartan bunnet 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@gedme) reported 10 minutes ago

  @santanderuk told them that she is struggling no matter that i broke down on the phone they just kept asking her and me stupid questions even when i said we dont know how long she has they said can she come into a branch. Even when i said no she cant she has cancer she can’t

• 
  TJ Hilton 💜🤟💜🇺🇦🇺🇦🇺🇦 (@HTinajane) reported 20 minutes ago

  SERIOUSLY @santanderuk 49 minutes & still holding to speak with customer service 🤬🤬

• 
  Suzanne Benson (@suzanne64481589) reported 21 minutes ago

  @santanderuk I am a very disappointed customer … holding on for more than 15 mins listening to a very annoying message and terrible holding music, to report a suspected fraudulent text from you! Unacceptable and poor service! Should at least offer a call back service