Is Santander down in Caterham, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (60%)
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Login (14%)
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Website (12%)
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Transactions (9%)
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Withdrawals (3%)
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Transfer (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent Santander outage reports came from the following cities: London and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| Beckenham |
Mobile App | |
| London |
Login | |
| London |
Mobile App | |
| London |
Login |
Community Discussion
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Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Disc-Go
(@DJDiscGo) reported
@santanderuk - during a cost of living crisis you feel it fine to remove people's overdrafts even though they operate within them causing them massive financial harm- so much for we are here to help. Here to hinder and make money for ourselves more like
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Hanisha
(@Hanisha_) reported
@santanderukhelp I HAVE DONE AND THERES SO RESOLUTION HOW DARE @santanderuk block my card!!!!!
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Mel
(@MZ_Creative) reported
@santanderuk worse bank in the world. Avoid them at all costs. They steal your money when you think your money is safe in a bank. It is not safe when they cannot even make the effort to give you access!!!!!! Beyond fed up!
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Disc-Go
(@DJDiscGo) reported
@santanderuk - disgusting service, disgusting bank- morally and ethically repugnant and reohrehensible- dont believe anything about wanting to help - they want to help themselves that is all - DISGUSTING
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Clive Rockell
(@CliveRockell) reported
@santanderuk I can't think of a bigger own goal than advertising a new and attractive account - Edge - and then, without explanation, declining an application from a wholly reliable, solvent, longstanding customer. I'm looking a new bank today #appallingcustomerservice
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Ascent of the Amazon
(@AmazonAscent) reported
@santanderukhelp 1/4 Hey @santanderuk , I have banked with you for over 25 years. If I remember right I have never defaulted on any loans, mortgage or DDs …..Ever! In 2022 you you blocked access twice for absolutely no reason at all, causing me many issues.
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Ascent of the Amazon
(@AmazonAscent) reported
@santanderukhelp @santanderuk 3/4 At a point in my life when I need my bank acc more then ever. You kick me when I'm down. What do tell other banks when asked, why did #Santander close your account?
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George Dollin
(@GDollinHistory) reported
@santanderuk lack of urgency in dealing with mortgages is awful and dealing with what on the face of it is a pretty minor issue, taking a week to send a "thanks for the message reply we'll reply soon" there's now just a month before the mortgage offer expires 🤦🏻
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Pepe Connoisseur
(@39hunnaXBT) reported
@Lee_Suffolk @santanderuk Yep, they also withdrew an additional payment (even after they told me this wouldn't happen) and haven't returned it. It's been over 2 weeks. Apparently their "back office" is working on it.
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Isobel Prestwich
(@izzypesty) reported
Anyone else having issues with new cars bought on a *** deal from @MarshallMotorGp , now owned by @Constellation Automotive Group or financed by @santanderuk? My Volvo XC60 is less than 18 months old & has been a total disaster from new!