Is Santander down in Caterham, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (56%)
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Login (16%)
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Website (14%)
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Transactions (10%)
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Withdrawals (4%)
Live Outage Map Near Caterham, Surrey, England
The most recent Santander outage reports came from the following cities: London and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| Beckenham |
Mobile App | |
| London |
Login | |
| London |
Mobile App | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Dorothy Lepkowska 😷 #FBPE #SafeEdforAll
(@DotLepkowska) reported
. @santanderuk Hi, what's going on with your bank? Constant probs with your website and now getting a 404 error when trying to sign into online banking. Meanwhile your branches are now open only 4.5 hours a day. This isn't good customer service.
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GPL
(@glampinklady) reported
Is anyone else having trouble getting past the personal banking login page? @santanderuk @santanderukhelp #Banking #app #BankingApp
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Dicky Motors
(@MotorsDicky) reported
Friend just found lady’s purse, containing cards, d/licence 200 miles from her home. He called @santanderuk to ask them to call their customer, and pass on his no. so she can confirm current address (hotel?), and he will recorded delivery. “Can’t do that Sir, data protection”.
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pamelagibson
(@PAMELAG43470438) reported
@santanderuk waiting for a wages payment to my account that should have been in last Wednesday. Employer says its an issue with that date .When will they be received
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John Stewart
(@craignity) reported
Absolutely appalled and frustrated by the awful #badcustomerservice from @UKMercer pension admin team when trying sort out my late mother's @santanderuk pension. Made an error, no apology, and complaints department ignoring me.
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kate chanter
(@ChanterKate) reported
@santanderukhelp @santanderuk Santander, please help. I have been trying all day to report serious fraudulent activity (identify theft). Please can you tell me who to contact.
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Rob Ferguson
(@wanderingrob) reported
@santanderuk Hi, a lot of my payments in are being rejected today, is there an issue?
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mkNotts19
(@MNotts19) reported
@santanderuk seems to have applied such drastic staffing cuts that they longer have anybody to issue or update online Credit Card statements ? @santanderukhelp
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karen hughes
(@karenhu87388726) reported
@santanderuk any plans to remain competitive and increase rates on 123 account? Given Virgin’s announcement to compete with Chase & offer 1.56% on current account balances up to £25k. I want to remain a loyal customer but …
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Dan Kirmatzis
(@DanKirmatzis) reported
@santanderukhelp @santanderuk You should have a service dedicated to elderly people or at the least have someone come out and visit sick elderly people in hospital. I'll be writing to the CEO to improve your services for the elderly which are currently not fit for purpose.