Is Santander down in Caterham, Surrey, England?
No problems detected
If you are having issues, please submit a report below.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
-
Mobile App (54%)
-
Transactions (16%)
-
Website (15%)
-
Login (13%)
-
Withdrawals (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent Santander outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Login | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Transactions | |
| London |
Transactions |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
-
Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
-
Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
-
Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
-
Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
-
Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
-
Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
-
peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
-
Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
-
Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
-
Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
-
Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
-
Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
Santander Issues Reports
Latest outage, problems and issue reports in social media:
-
Ted
(@Teddy68326999) reported
@santanderuk I raised this issue a while ago now and I’m still “out of pocket” why hasn’t anything been done?
-
UX musings
(@UX_musings) reported
@santanderuk why are you forcing me to tell you my employment status and restricting my access to my finances - how is that legal? What mandate do you have to collect this information and for what purpose? You’ve given zero explanation. I’ll be moving banks now thank you.
-
Ian Bean
(@beanyman82) reported
@santanderuk @santanderukhelp disappointed not to have received a response to my earlier tweet. Terrible customer service.
-
Linda
(@Linda00662381) reported
@x_mrsdaws_x @santanderuk in my honest opinion, I think there's a good chance of recovery, I suggest you reach out to hackerreedex04 on Instagram who helped me recover my account which was hacked initially, i hope this helps. Message him on WhatsApp for help +1 (707) 706-3578
-
Sarah Hillman
(@SarahCHillman) reported
@MrPostman90 @santanderuk Another plug for First Direct. I had to cancel my debit card on Friday after losing my purse. In today's post (Monday) was the replacement. Such good service
-
Mick Dennis
(@MickDennisReal) reported
@Class1Mod @santanderuk @santanderukhelp It was a huge issue for the ‘handyman’ who needed the money I wanted to pay him. I imagine that was the situations for tens of thousands. But sure, feel free to be glibly ignorant.
-
samantha harrison
(@Sammie832Sh) reported
@santanderuk your systems are down again! What is going on?
-
lisa o'brien
(@LittleLobby) reported
@santanderukhelp @santanderuk are you going to pay my stamp duty bill? Your ridiculously slow mortgage team is holding up my house move due to your mismanagement 🤬😡🤯
-
Horace
(@ProperMyGander) reported
@exradiodave @santanderuk If you think this was an isolated incident then you're very much mistaken. Third time in the past 9 months I haven't been able to access my cash for an entire day.
-
Irene
(@_IreneYang_) reported
@santanderuk @santanderukhelp you have received an email from me regarding your recent decision to block me out of my own bank account. Please attend to this urgently - get in touch via email/DM please.