Is Santander down in Caterham, Surrey, England?
Some problems detected
Users are reporting problems related to: mobile app, login and website.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Santander
Santander is having issues since 10:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (60%)
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Login (13%)
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Website (12%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Koushi
(@technicalbod) reported
@santanderuk Hi I have tried to log on but a message comes up server not responding
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Mariam O'Gorman
(@mariaminpeace) reported
@santanderuk Again? Online Banking We’re sorry Online Banking isn’t available at the moment. We’re working to fix the problem as soon as possible.
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S M A R T
(@a_l_e_e_u) reported
@novakg11 @santanderuk I had the same issue ..I never taught of getting my account back …massive appreciation to @AgentFemiTv for recovering my ..suspended ..locked.. hacked or banned .. disabled account you should check them out too.....✅ .
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Nav
(@nav_sl90) reported
@AskNationwide Hi, I've received a letter from @santanderuk stating I haven't made two direct debit payments from my Nationwide account. I have called them and they can't see an issue they said and have advised to get in touch with you. Can you help please?
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Nigel Carr
(@NigelCarrUK) reported
Half an hour to pick up the phone then the girl goes off and puts the phone down on me leaving me hanging on like a ****. F**king disgraceful service @santanderukhelp @santanderuk @santander Please call me back you useless lot!
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MITCH_TECHNOLOGY
(@Mitch_Gilbert15) reported
@novakg11 @santanderuk I'm sorry about your hacked account Just kindly send a direct message with your Facebook username or email.. I can help recover all hacked account with your info and photos upload on it back.. Thanks
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Michelle Lallaway
(@moolarmuffin) reported
@santanderuk Need advice. Elderly neighbour has been a victim of fraud. He has disabilities, finds speaking difficult. Been on the phone for hours today trying to sort it out. Numerous texts, hours online, ending in phone lines going dead, neighbour still needs assistance. Help
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wendy brown 💙
(@bookster54) reported
@santanderuk I've spent over 3.5 hours over 2 days to your helpline and dispute res team to be told to call back on Friday. Your error, not mine, staff can see the issue but don't know how to resolve it, and I'm left £118 out of pocket AND doing the chasing. Not good enough.
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Eli💫
(@BallLikeElliott) reported
@Jasonpinkney18 @santanderuk what did you have to do as i’m currently going through this problem.
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Oliver Warnes
(@oliverwarnes) reported
from
Carlisle, England
.@santanderuk not happy with service for a chargeback. Your team keeps asking for the same already provided.