Santander status: access issues and outage reports

Problems in the last 24 hours in Caterham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Caterham, England

Latest outage, problems and issue reports in Caterham and nearby locations:

• 
  Mrs R (@KateRenton) reported 6 minutes ago from Merton, England

  @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

• 
  Tony ****** (@tonysupernova) reported 8 minutes ago from Croydon, England

  @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

• 
  Judith Hall (@judithhall67) reported 13 minutes ago from Bromley, England

  @santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

• 
  Paul McCann (@BigestPaul) reported 19 minutes ago from Bromley, England

  @santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

• 
  Jason (@ldnexec) reported 21 minutes ago from Biggin Hill, England

  @santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.

• 
  peter howard (@sleepysilvery) reported 28 minutes ago from Kingston upon Thames, England

  @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

• 
  Grace Cuddihy (@GraceCuddihy) reported 29 minutes ago from Lambeth, England

  Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

• 
  Chris Romer-Lee (@chrisromerlee) reported 40 minutes ago from Lambeth, England

  @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

• 
  Johnny Douglas (@revjdouglas) reported 45 minutes ago from Hextable, England

  Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

• 
  Jen (@jenofthejenjen) reported 53 minutes ago from Bromley, England

  @santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Mackey (@pmaclfc) reported 1 minute ago

  @MorganBroadcast Your card PIN number is accessible via the @santanderuk banking app. Once they have access to the app they can get your PIN.

• 
  S Bartemy (@BartemyS) reported 8 minutes ago

  @MorganBroadcast Based on their Twitter feed it looks like @santanderuk is more interested in wokeness and being part of the ESG scam than delivering good customer service.

• 
  Amateur human (@djStreethawk) reported 8 minutes ago

  @MorganBroadcast **** @santanderuk this is a terrible example of customer support and lax fraud detection. They've been on the downhill since A&L got bought, tragic as they'd been really good to us. I'm closing those accounts now, I'm finished with them.

• 
  Faye (@EdwardsWoolie) reported 8 minutes ago

  @santanderuk Yeah your great at virtue signalling but not much use when it comes to customer care or fraud issues? #santander

• 
  Lucas Holt (@laffer1) reported 11 minutes ago

  @mazzzdaaa @MorganBroadcast @santanderuk If I had them, I'd be leaving pronto. They clearly won't help you if something goes wrong.

• 
  Sabin (@Sabin68635299) reported 11 minutes ago

  @santanderuk over 1h Phone call Waiting to pay a settlement figure, still no answer. Trying to pay online - doesn’t work. Waiting for over 30 min on website live chat, still waiting. The CHAPS details your provided are not recognised by the bank. This is absolutely insane!

• 
  Livvy (@livvythepink) reported 12 minutes ago

  @ashleyfryer @santanderuk @VirginActiveUK Agreed! Horrifying. The fact that Santander's app gives access to the PIN too seems particularly unwise.

• 
  Martin Farley🔰💚 (@martin_farley) reported 17 minutes ago

  @santanderuk have rejected the request to switch, saying my account is blocked. They finally answered their phone and (after 40 mins on the call) said they’d unblocked it. But bank card still not working. I feel like my account is being held hostage Avoid Santander if you can

• 
  Tessa (@missiemaisie) reported 20 minutes ago

  @MorganBroadcast This is awful for you, I cannot believe @santanderuk and @VirginActiveUK have acted solely in their own interest with zero regard for you. I hope your twitter presence and responses help in getting justice. I was recently scammed at a cashpoint. 1/2

• 
  Tina Walsh (@tmw1000) reported 21 minutes ago

  @MorganBroadcast Always been a bit nervous about banking with @santanderuk, had a few problems with them, including cashier insisting it took 45 days to clear a cheque (manager had to whisper in their ear that it was '4 to 5'), think it's time to look elsewhere. Hope you get your money back.