Is Santander down in Caterham, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (56%)
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Login (16%)
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Website (14%)
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Transactions (10%)
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Withdrawals (4%)
Live Outage Map Near Caterham, Surrey, England
The most recent Santander outage reports came from the following cities: London and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| Beckenham |
Mobile App | |
| London |
Login | |
| London |
Mobile App | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Jen
(@jenofthejenjen) reported
from
Bromley, England
@santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
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peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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simon kingman ⭐⭐
(@KingmanSimon) reported
from
Crayford, England
@santanderuk hi can someone help with a maturing fixed rate bond for our children. The woman we spoke to said we have to do it online is this right?
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Ronni mckay
(@ronni_mckay) reported
Never seen anything quite as rubbish as the Santander mobile banking app chat . They tell you how you can close your account on there but when you go on there they make it impossible to get past the first 2 questions. I want to close my credit card account @santanderuk HELP
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Katie Daines
(@KatieDaines82) reported
@santanderuk been waiting three weeks for paperwork to come out to remortgage and now on the phone for 40 mins and nobody has picked up! I will be going elsewhere as your customer service is terrible!!!
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Simon Fluendy
(@simon_fluendy) reported
@santanderuk Your entire online banking system is terrible. Why can’t I pay a credit card bill by app- like every single other bank in the country?
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🅲🆁🅰🅸🅶 📷
(@TheOriginal_CC) reported
@santanderuk It could only get 'better' Your app was so bad and unreliable, no point in new features when it's down for maintenance or not logging in so frequently. We switched to Starling a month ago and never looked back.
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Blue and Shots
(@Bluelion2007) reported
@santanderuk 50 minutes on the phone to ask why my card is not working. Still waiting for someone to answer, time to switch banks I think
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Kathleen Furniss
(@FurnissKathleen) reported
@santanderuk @santanderukhelp @santanderpb What is your policy re supporting non-mobile impaired clients? A patient changed address during hospital admission. Despite knowing passwords, they were denied a new card PIN via post, thus denied access to their money! They had no food!
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Andy
(@thehitcher34) reported
@santanderuk is Doncaster branch open on a Saturday? It says so on the website but I want to check before travelling, thanks.
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elissar🌻
(@elissarhaidar) reported
@santanderuk hi santander how can i get in contact with customer service
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sarahLou
(@sarahLo39295621) reported
@santanderuk Please block all these mufc tweets. I am a city fan .I am sick of reading about them and their bragging!!
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Lady Chelsea Norris
(@radiochelsea) reported
from
Stockport, England
1/2 So @santanderuk my account goes into arrears for 1 day - you then block my account and takes 5 days to unlock meaning I can’t use my own money!!! How do I feed kids/get petrol? You suggest bank transfer how does that work at a supermarket?