Santander status: access issues and outage reports

Problems in the last 24 hours in Caterham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Caterham, England

Latest outage, problems and issue reports in Caterham and nearby locations:

• 
  Paul McCann (@BigestPaul) reported 13 minutes ago from Bromley, England

  @santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

• 
  Mrs R (@KateRenton) reported 16 minutes ago from Merton, England

  @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  tweetsensation (@81damd) reported 6 minutes ago

  @santanderuk went in branch to cancel an account told phone only 30 mins wait to be transferred.shambles.gonna close them all now bad service.

• 
  Shellymott (@shellymott1) reported 10 minutes ago

  @santanderuk saying server down?

• 
  Andrew (@andrewdey1973) reported 10 minutes ago

  @santanderuk Is there a problem contact today at Santander as no live talk and been on hold for nearly 50mins now. Not good when got client waiting for new mortgage.

• 
  Sarah (@SJD5555) reported 11 minutes ago

  Due to complete tomorrow but @santanderuk had a last minute request before releasing funds and now being told our family including our toddler may end up homeless because will still need to leave our house, help somebody #santander

• 
  John Moysen (@john_moysen) reported 12 minutes ago

  @santanderuk Apparently they no longer answer phone calls no matter how urgent the problem! How do I transfer my business to another bank?

• 
  Mrs M (@HeadOnTheHill) reported 12 minutes ago

  9 days without access to my @santanderuk accounts. 9 days of listening to their hold music and not getting through to anyone. Today I can finally make it into one of their banks - half term and can therefore make their inconvenient hours. New bank recommendations welcome…

• 
  Alix Morgan (@alix29470220) reported 13 minutes ago

  @santanderuk how ridiculous. Have an urgent fraud enquiry to resolve and been on hold for 45 minutes having passed security! Talk about the poorest customer service ever

• 
  euan parker (@euanp1) reported 18 minutes ago

  What a surpise! Cut off again after 30 minutes. Advised to call another number. "The call centre is now closed"! What sort of customer service is this? @santanderuk

• 
  Hannah Wakeford (@StellarPlanet) reported 18 minutes ago

  Was on hold with @santanderuk for an hour before the phone started ringing then went to a voicemail. Now trying to get through again, all while being locked out of the account with no other way to resolve the issue.

• 
  Daniel Glass 🚶🏻🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Danny_Gee89) reported 20 minutes ago

  @BogieOnPatrol @santanderuk The spelling errors are a red flag right away