Is Santander down in Caterham, Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (61%)
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Login (13%)
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Website (11%)
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Transactions (10%)
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Withdrawals (3%)
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Transfer (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent Santander outage reports came from the following cities: London and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| Beckenham |
Mobile App | |
| London |
Login | |
| London |
Mobile App | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Jason
(@ldnexec) reported
from
Biggin Hill, England
@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Judith Hall
(@judithhall67) reported
from
Bromley, England
@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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marc jones
(@marcjon9) reported
@santanderuk @IoCoding @TechUpWomen Instead of virtue signalling get the basics right! telephoning the service is bordering on useless. wait times in excess of 50 mins the other day and still no answer! staff giving incorrect info! local branches closed! sort it out!!!!
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GOWISELY LONDON
(@GOWISELYLONDON) reported
@santanderuk @IoCoding @TechUpWomen No any other help needed. Over one hour wait to talk to someone on customer service said all. Waiting for my new Appoitment to open a new account with a different bank and close my Santander account!
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MatrixAnalysis
(@Fran115MW) reported
@santanderuk 47 mins now Santander, I'm going to post a copy of this after I've finally been answered, this is how dreadful your service is these days!
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Stu McLoughlin
(@stuart54) reported
18 minutes and counting @santanderuk - utterly awful customer service.
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Nath
(@RSCSpeckyB) reported
Anyone get this company called Stripe processing payments when paying for subscriptions like Spotify and Netflix? As they have an old number of mine they're sending codes too. An it's impossible to speak with them, asked my bank @santanderuk an they've told me to contact Stripe
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Phantom-Mike
(@MikeyGe90083669) reported
@santanderuk been on hold to customer service now for 1hr 38mins still without talking to anyone. How could I be on hold this long?? This is unacceptable. It’s imperative I speak to someone
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Jon D #rejoinEU
(@Vigman) reported
@santanderuk I need to report a lost card for my 102 year old mother who does not have an online account. We’ve tried various phone numbers but need help please.
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Matthew Jones
(@mattj199) reported
@santanderuk my problem was fixed very promptly after raising it on here - in about half an hour. Call centre staff were great and security department very helpful indeed - #creditwhereitsdue
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David Redbox Smith
(@RedBoxWriting) reported
This morning I spent 50mins on phone to @santanderuk 60mins this afternoon trying to sort out an online problem. not a good bank.
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ER but not the Queen
(@iluvbatfink) reported
@santanderuk @santanderukhelp Infuriating having online access blocked AGAIN and on hold for 41 minutes waiting for an answer...give details and then get cut off! Why wasn't I phoned back straight away.