Sky Outage Report in Runcorn, Borough of Halton, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Runcorn, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at Sky
Sky is having issues since 04:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (62%)
-
TV (14%)
-
Wi-fi (14%)
-
Total Blackout (6%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Runcorn, Borough of Halton, England
The most recent Sky outage reports came from the following cities: Liverpool, Warrington, Northwich, St Helens, Widnes, Leigh, Chester and Bromborough.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Warrington |
Internet | |
| Liverpool |
Wi-fi | |
| Northwich |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
-
Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam @SkyUK I’ve tried a PM, I’ve been told to wait 10 days. Given my speed hasn’t changed since the service was installed 3 days ago I don’t anticipate it changing over the next 7 days. You’re failing to meet the guaranteed minimum speed so let’s see if you can meet it in a week’s time.
-
Nick Ryan
(@NickRyanPGAlol) reported
from
Seaforth, England
@SkySportsPL @SkySports Was never a freekick, but with kopite ref MichaelSlothOliver any touch signal etc. Goes for the RedShite, nevermind VAR spoiling football, kopite refs are worse
-
Wesley D Woolfall 🎼🎼🎼🎼
(@WesleyDamian554) reported
from
Lymm, England
Go do check on page & fix them @Facebook @instagram @Yahoo @gmail @Google @gmail @googlechrome @Google keep fixing the error in pages @SkyUK @SkyHelpTeam @SkyCinemaUK 🤞😁 @YouTube @youtubemusic
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam @SkyUK @Ofcom I only get told to speak to someone after 10 days has passed, which is starting to feel like a delaying tactic to be honest. I’ve tried calling and you’re very busy with calls, I haven’t got time to sit in a hold queue. My service isn’t even a week old, I should need to call.
-
Dave Woodward | Ubisoft 🌟_Player 2018 |
(@DaveWoodwardAC) reported
from
Birkenhead, England
@SkyHelpTeam having issues with my email account once again it has logged me out and changed my password getting sick of this now
-
Chris
(@chriswires1985) reported
from
Risley, England
Still waiting for a refund from @SkyUK not great customer service at all. How hard can it be to process a refund and issue a cheque. Think it’s time to take it to the ombudsman let them look how shabby sky customer service is
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
Day 4 and still no change from @SkyUK broadband speed, and still not hitting the “guaranteed minimum speed”. 6 more days for them to fix it...
-
Georgie Tennnant
(@gt20051878) reported
from
Kirkby, England
@SkyUK breaking in signal all day. Ruined the F1 now the football is on it’s the same. Merseyside. Not happy
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’ve already tried calling, you have a message saying you’re very busy and that means sitting on a phone queue. Nobody actually seems to be available to help at all. Really disappointing from a company the size of @SkyUK that it’s so difficult to actually speak and get help.
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
1.5 hours since starting a chat with @SkyUK support via Facebook Messenger and I’m still being passed to agents. Nobody has spoken to me yet. Time to cancel the service, this is poor.
-
Wesley D
(@WesleyD17061721) reported
from
Lymm, England
@SkyUK I Be happy if the network was working ⚒ OK hope your today busy fixing up the Problem around Lymm today 😁 @SkyHelpTeam it was work OK yesterday the network
-
House of Scouse #ScouseCast
(@HouseofScouse) reported
from
Seaforth, England
Wow how shit is @SkySports soccer specials without Stelling
-
Jackie
(@jazzyjjo89) reported
from
St Helens, England
@SkyHelpTeam Good morning, My sky box has suddenly disconnected from my broadband and when I try to connect it is saying network not found, all other devices are connected so it isn’t my broadband. Thanks in advance.
-
Andy
(@AHeywood_84) reported
from
Golborne, England
So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
Started a chat on Facebook Messenger with @SkyUK regarding my broadband issues at 9:04am. Since then I’ve been passed to 4 agents, none of which have actually spoken to me and have just passed me straight on to someone else. Supposedly it was a 20 min wait to speak to someone...
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
-
Lynne 🐶🐶🐾🐾
(@lynnew69) reported
from
Liverpool, England
My sky Q app has suddenly stopped to connecting the box 🤬🤬🤬 FFS!! @SkyHelpTeam looking at the forums seems a common problem.
-
Darren Thomas
(@DagsJT) reported
from
Warrington, England
Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Rhys Ashman
(@rhys_ashman) reported
Awful awful service from @SkyUK. All my mum wanted to do was upgrade her broadband speed and hasn't had a landline for two weeks! Been passed back and forth between BT and sky. No accountability. Terrible customer service. Please DM and sort out.
-
Matthew
(@__Matthew_w__) reported
@ExtremeELive @SkySports I'm really struggling to get the full coverage of this new series. I feel its more likely to be a sky problem! I set my box to start recording 5mins before and finish at least 30mins after yet it still jumps in and cuts off #ExtremeE
-
Mickey The Bee Bryan
(@michaeljamesbr1) reported
@SkySports We would have lost to anyone last night. Absolutely ffn awful. Liverpool weren't fantastic but miles better than us.
-
ooo
(@isaolinat) reported
@SkySports NHS workers? Wtf
-
Darren Hindle
(@DarrenHindle1) reported
@SkySports Do it not only wi they realise how little people care but it won't stop a damn thing the issue is not in football it is not down to social media it is simply down to the fact not everyone likes everyone. And I'm sorry but a monkey emoji is not police worthy abuse
-
Marc Dickinson
(@Marc_dickinson2) reported
Here we are again to tell you that your ******* wifi is about as useful as anne frank's drum kit along with your gormless operators, never know such a **** company, think you can get away with charging hundreds a month is beyond me be arsed with you im heading over to BT @SkyUK
-
Sharon Green
(@shgreen12) reported
@SkyHelpTeam hi my phone is saying no sim?? It’s a new phone and has been perfect up until now? Is there a problem with sky network?
-
Mark
(@yaldnif10) reported
@SkySportsPL @SkySports Bad refereeing,foul on W peters
-
Chris
(@chrisleonmiller) reported
@SkyHelpTeam Thanks for your quick response. I have tried that page and the £9 offer does not appear on it. If you go to the Contact Us options and then to Upgrade my Package you just go back to the same page without the offer! Others say they have had the same problem. Does this offer exist?
-
8ball75
(@8ballwakefield) reported
@SkySportsPL @SkySports If keepers stayed in the middle instead of diving, I'm sure they'd statistically save more penalties than randomly diving before they take it. That's 2 I've seen go straight down the middle just this weekend.