Sky outages and service status in Runcorn, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Sky generated 1 outage signal in the last 24 hours around Runcorn, including 1 direct report.
- The most common problems reported in this area mention Phone, Internet, and TV.
- The most recent signal from this area was received Aug 14, 6:14 PM GMT+1.
- Phone (36%)
- Internet (28%)
- TV (16%)
- Wi-fi (12%)
- Total Blackout (8%)
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours in Runcorn, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Runcorn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 15: Problems at Sky
Sky is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Runcorn, England
The most recent Sky outage reports came from the following cities: Liverpool, St Helens, Warrington, Prescot, Ellesmere Port, Northwich, and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Wi-fi | 17 hours ago |
|
Liverpool
|
Internet | 1 day ago |
|
St Helens
|
Phone | 2 days ago |
|
Liverpool
|
Phone | 2 days ago |
|
St Helens
|
Phone | 2 days ago |
|
Warrington
|
Phone | 2 days ago |
Nearby cities with recent reports
6 recent signals
4 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Runcorn, England
Latest outage, problems and issue reports in Runcorn and nearby locations:
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Philip whitehurst (@Toffeewolfie) reported from Liverpool, England@SkyHelpTeam hi... problem with sky plus hd remote control.. Works perfectly well apart from volume control.. It comes up that the batteries need replacing...this also comes up when you put new batteries in... Any ideas...
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Phil @sh (@philash2k) reported from Seaforth, England@SkyHelpTeam Nothing like a bit of morning sarcasm from Tony at @SkyHelpTeam after years of poor service
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knocker (@paul_james7) reported from Birkenhead, England@SkyHelpTeam got super fast broadband and we wasn't getting Internet upstairs so they sent me a booster box out said free of charge because we should be getting such speed that we wasn't, just checked me bill and they're charging me for the box and delivery, avoid sky, terrible
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Liverpoolred (@Liverpoolred11) reported from Liverpool, England@SkyHelpTeam I am having problems with my bill, I ended up owing £84.00 and I paid £40 but cannot afford to pay the rest until the 15th, I have tried phoning but cannot get past your automated system, is there any way I can avoid losing my services?
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Cheryl Houghton (@cherylhoughton5) reported from Widnes, England@SkyHelpTeam been trying to get through to you today as my broadband isn't working done everything it's said to do via mobile phone still nothing it's keeps saying access point full can you help please.
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Wesley Damian Woolfall (@WesleyDamianWo3) reported from Lymm, England@SkyHelpTeam Only make sure all work right 👍 it as did 4 times now so u are were of this with the network so I hope you working on with this
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Matthew Buck (@mattyb743) reported from Warrington, EnglandNever mind Ronaldo. Why an earth have they not put Leicester City VS Manchester City on the telly? The black out doesn't even effect this because why are they only showing 1 match on Sunday? #Baffled #PremierLeague @premierleague @SkySports
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Iain Watret (@Widget76) reported from Ellesmere Port, England@SkyHelpTeam Do sky compensate their customers when a service we’re paying for isn’t delivered for such a length of time?
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John Davey (@davey7000) reported from Widnes, England@SkyUK @SkyHelpTeam Is this the same as BT Home hub and channels over the internet? That service was the worst.
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Jon H (@jonh64) reported from Garston, England@SkyHelpTeam seems to be working now. maybe it was just a glitch all day yesterday and last night with so many people signing up. thanks for your help anyway.
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Wesley Damian Woolfall (@WesleyDamianWo3) reported from Lymm, England@SkyHelpTeam All seems to be ok ones more so know seems to come and go with this network at moment all seems to be ok
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W Woolfall D (@OxRoloxW) reported from Lymm, England@SkyHelpTeam Thanks Nicole all ok myself away if my line goes off from problems I give u Text here all seem to be normal at moment 👍
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Shaun TheBoufflant 🇬🇧 (@theboufflant) reported from Ellesmere Port, England@SkyHelpTeam It shouldn't be that hard regardless. I shouldnt have to click past the contact us page, in fact, NO ONE SHOULD, to ACTUALLY CONTACT YOU. Get yo' web designer to get the main customer service number on the contact us page, pronto. As sky customers, we're not asking: we're telling
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Peter Williams (@p_williams_0151) reported from Liverpool, EnglandWhat an absolute waste of time this #SkySports #BOXXER fight night is. 1 round fights. Sky boxing is **** since @EddieHearn ****** off. Shambles
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Julia (@J_Miller24) reported from Runcorn, EnglandOr my own! 12 years vip platinum customer… what a crock of ****! 4 hours on the phone tonight, 5 different advisors. No resolution! @SkyUK absolute joke!
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Woolfall 👑 🍀🍀🍀 lucky king (@OxdwOxdw1) reported from Lymm, EnglandThere was trouble 😐 with the network line so u know @SkyUK not in home outside @SkyGroup
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sian addison (@sianaddison) reported from Warrington, England@SkyHelpTeam @cordGR63 No point in going online to check! The tool is down also! Never anything but issues with the service you “supply”
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Kate Rogers (@kela_24) reported from Warrington, EnglandThird time in two weeks @SkyHelpTeam our internet has gone down. I know what to check. I know it’s likely an @OpenreachHelp issue but I’m at least 20gb down now due to loss of internet connection and having to hotspot to work. And that’***** & miss. No recompense or apology.
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W Woolfall D Noble King (@OxRoloxW) reported from Lymm, England@SkyUK sky Q why at time the network lost it network at this type of morning?? Can u check in too that tell yourself other teams it the network back on an alone it like sometime 6 minute it take before back on line at moment 1 mines it take I hope you check line
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Wesley Damian Woolfall (@woolfall56163) reported from Lymm, EnglandAll time hope the network work right @SkyUK @SkyCinema @vuecinemas
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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RustyRover852 (@RustyRover852) reported@cxdi55 @skytv @SkyHelpTeam Call them and ask " If I cancel my contract with you, how much time must pass before you consider me a new customer for re-joining?".
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Derek (@dazza606) reported@SkyHelpTeam Got to say the discussion I've just had with your renewal team was one of the worst experiences I've ever had Kept on dragging things out Being sneaky when quoting prices and failing to disclose total price Avoiding answering simple questions and zero loyalty
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Ian kelly (@IanKelly1987) reported@cxdi55 @skytv @SkyHelpTeam If you cancel all of sky you save a fortune
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Cull22 (@Cull222) reported@cxdi55 @skytv @SkyHelpTeam I left sky years ago because of this and I've never gone back
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Tom McCarthy (@TomMcCarthy92) reported@cxdi55 @skytv @SkyHelpTeam I’m not sure why you’re surprised.This has always been the case with sky. You’re paying £90 a mth to watch the exact same TV that they are advertising the exact same channels to a new customer for £50 per mth. Mind boggling! No customer loyalty at all, yet we all still pay it
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Phil Harrison Blackpool (@phil_blackpool) reported@cxdi55 @skytv @SkyHelpTeam That was always my gripe! Used to ask them to cancel and every time they’d eventually drop the price, but got bored of having to play this game after 25 years and finally ditched them! Best decision ever haven’t missed it once, Netflix and Prime fill the gap so much cheaper.
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WhyAmIBored (@WhyAmIBored2) reported@cxdi55 @skytv @SkyHelpTeam everyone who complains about new customer pricing needs to have a good think every once in a while. it's an OFFER used to INCREASE customer numbers. same happens with many different services.
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L4 (@TPybis) reported@SkyHelpTeam Wow that's a quick response from sky ....I wish you were that quick when I'm trying to sort a problem out over the phone .instead of telling me to press 1 for this 2 for that and playing music for half a hour before speaking to a operator I dont understand.
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cupid12 (@seanwithers) reportedCan we please have an update to when we can expect the service we are currently paying for to be working (broadband WiFi) been down since Wednesday around midnight. @SkyHelpTeam
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Sebastian Kent (@Roy_Kent23) reported@SkySports Como trying the “we can fix him” bit with Delap, fair enough.