Sky

Sky Outage Report in Runcorn, Borough of Halton, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Runcorn come from postal codes WA7.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Runcorn, Borough of Halton, England 01/17/2026 10:25

January 17: Problems at Sky

Sky is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (51%)

    Internet (51%)

  2. TV (27%)

    TV (27%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent Sky outage reports came from the following cities: Liverpool, St Helens, Runcorn, Widnes, Chester, Birkenhead, Winsford, Northwich, Leigh, Warrington and Prescot.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool TV
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomRuncorn Internet
United KingdomLiverpool Phone
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • lynnew69 Lynne 🐶🐶🐾🐾 (@lynnew69) reported from Liverpool, England

    My sky Q app has suddenly stopped to connecting the box 🤬🤬🤬 FFS!! @SkyHelpTeam looking at the forums seems a common problem.

  • HouseofScouse House of Scouse #ScouseCast (@HouseofScouse) reported from Seaforth, England

    Wow how shit is @SkySports soccer specials without Stelling

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.

  • WesleyD17061721 Wesley D (@WesleyD17061721) reported from Lymm, England

    @SkyUK I Be happy if the network was working ⚒ OK hope your today busy fixing up the Problem around Lymm today 😁 @SkyHelpTeam it was work OK yesterday the network

  • gt20051878 Georgie Tennnant (@gt20051878) reported from Kirkby, England

    @SkyUK breaking in signal all day. Ruined the F1 now the football is on it’s the same. Merseyside. Not happy

  • DaveWoodwardAC Dave Woodward | Ubisoft 🌟_Player 2018 | (@DaveWoodwardAC) reported from Birkenhead, England

    @SkyHelpTeam having issues with my email account once again it has logged me out and changed my password getting sick of this now

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    1.5 hours since starting a chat with @SkyUK support via Facebook Messenger and I’m still being passed to agents. Nobody has spoken to me yet. Time to cancel the service, this is poor.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

  • ghe4m S J English (@ghe4m) reported from Liverpool, England

    Thankfully England’s 2 games are on @ITVSport not @BBCSport which means I will be able to watch them. I can’t how sometimes the bbc get them what with it bring a subscription service like @SkySports

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @SkyHelpTeam I’ve already tried calling, you have a message saying you’re very busy and that means sitting on a phone queue. Nobody actually seems to be available to help at all. Really disappointing from a company the size of @SkyUK that it’s so difficult to actually speak and get help.

  • phanleyphotos Paul Hanley Photos (@phanleyphotos) reported from Prescot, England

    Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @SkyHelpTeam @SkyUK @Ofcom I only get told to speak to someone after 10 days has passed, which is starting to feel like a delaying tactic to be honest. I’ve tried calling and you’re very busy with calls, I haven’t got time to sit in a hold queue. My service isn’t even a week old, I should need to call.

  • chriswires1985 Chris (@chriswires1985) reported from Risley, England

    Still waiting for a refund from @SkyUK not great customer service at all. How hard can it be to process a refund and issue a cheque. Think it’s time to take it to the ombudsman let them look how shabby sky customer service is

  • leythdave LeythDave (@leythdave) reported from Tyldesley, England

    @SkyHelpTeam Wifi is terrible in this house, contract is nearly up, I'm looking around...

  • cally8787 cally lfc87 (@cally8787) reported from Liverpool, England

    Shock 12.41,no sign of @OpenreachHelp engineers to fix my @SkyUK broadband even tho sky once again for the 4th time this wke assured me they be out this morning, shock day 7 no internet no engineer another palm off awful service on both parts yet again leaving me with no internet

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Day 4 and still no change from @SkyUK broadband speed, and still not hitting the “guaranteed minimum speed”. 6 more days for them to fix it...

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @SkyHelpTeam @SkyUK I’ve tried a PM, I’ve been told to wait 10 days. Given my speed hasn’t changed since the service was installed 3 days ago I don’t anticipate it changing over the next 7 days. You’re failing to meet the guaranteed minimum speed so let’s see if you can meet it in a week’s time.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    Started a chat on Facebook Messenger with @SkyUK regarding my broadband issues at 9:04am. Since then I’ve been passed to 4 agents, none of which have actually spoken to me and have just passed me straight on to someone else. Supposedly it was a 20 min wait to speak to someone...

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • cat70190165 cat (@cat70190165) reported

    @DebNeedsDisney @dogsruleall @SkyHelpTeam Yes all the time, trying to contact them all morning waste of time, their phone service apparently also not working, not great service.

  • Homerbhoy Ray (@Homerbhoy) reported

    @ThatGingerRob @SkySports He doesn't say anything that besmirches anyone, unless the companies you are talking about are all run by flag ******** extremists. Extremism in any form, left or right is what the issue is in this country and a lot of the western world to hide so much from us.

  • Hedginald Jer Hetherington 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇩🇪⚽️🏸⛷️ (@Hedginald) reported

    @dogsruleall @SkyHelpTeam Yes, I'm getting the same issue. Message comes up for a few minutes. Then the picture comes back without volume initially and then the volume comes back. Haven't touched the viewing card.

  • MooncakeShelby ShelbyGT (@MooncakeShelby) reported

    @SkyHelpTeam I am trying to get help on the online chat but it comes up unavailable my viewing card has stopped working and I havent been sent a new one Please help!!!!!

  • SteveEvans44 Steve Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@SteveEvans44) reported

    @dogsruleall @SkyHelpTeam All of the above here too. One further issue is I can’t access my recordings

  • tommy84844056 TommyGunn (@tommy84844056) reported

    @Jenny_1884 so I just got myself IPTV and a shared VPN service for me and my mates and Cancelled @SkySports

  • TrumponDrums1 TrumponDrums (@TrumponDrums1) reported

    @Basil_TGMD We're just becoming like the ppl we hate (the left), and that includes me. Leave him where he is to spout his lefty garbage. Not one football fan will cancel their skysports package, so leave him, and eventually, he'll cancel himself.

  • mack1267 Ray Bowen (@mack1267) reported

    @SkyHelpTeam Ok guys so what’s going on with the systems. It keeps saying it doesn’t recognise my viewing card and now all the movie channels are showing a different film than advertised. Also I tried ringing and got a message saying they can’t take calls due to issues ?

  • DebNeedsDisney Deb 👩‍❤️‍👩 (@DebNeedsDisney) reported

    @dogsruleall @SkyHelpTeam The Sky Community Forum has advised that Sky are apparently aware and working on the issue. Not helpful with no timeframe of when it will be resolved when TV goes off every minute or so…

  • walker_malcolm Malcolm Walker (@walker_malcolm) reported

    @statusisdown "Its not me its you" viewing card issue which means terrestrial channels (bbc itv etc) available but sky ones keep crashing and then coming back on after a few minutes...sort it out @SkyHelpTeam