Sky Outage in Knutsford, Cheshire East, England

@SkyHelpTeam submitted complaint and Subject Access Request on 2nd September. Not heard a thing since. Looks like I’ll be going to @ICOnews to make them aware of your failure to adhere to legislation... you had 1 month to comply with SAR!

@SkyUK network not working internet so u know hopefully u fix it Sky @SkyHelpTeam

Look like problems one more with the internet @SkyUK @SkyHelpTeam

@SkyUK No broadband, wifi, tv, NOTHING for the past hour. I hope you're going to reimburse everyone considering the extortionate amount we're paying per month for absolute shit!

@SkyHelpTeam Sky at last have confirmed there are problems in the NW

@SkyHelpTeam hi sky talk and broadband down in Warrington area. Sky app to check status isnt working either. Are there any problems and if so when will it be sorted

For Christ’s sake stop apologizing for a bit of bad language @SkySports we’ve all heard it before #WALCRO

@SkyHelpTeam - please tell your Sky Sports team to fix the streams for Match Choice. Not working and very very poor!!

@SkySports @GTagg97 @SoccerSaturday No shock there’s us going 1-0 down at Stockport😂 I was at that game

@GNev2 @SkySports No sorry had a bad enough day as it is

@A_MoffatBITW @SkySportsPL @SkySports No I'm saying it how it is, read back. Look at the league table, lack of goals, results, lack of depth in squad, some of the recruitment - it's been poor. The issues go a lot deeper than who the manager is. You'd be better supporting the team than worrying about narratives

@A_MoffatBITW @SkySportsPL @SkySports Throwing money at a problem will only get you so far. The fact is, the players we currently have are simply not good enough at this level and other teams are only getting stronger.

@judythevet @FreeviewTV @SkyUK I'm sick to death of constantly turning the volume up and down on the TV. When news items switch to prerecorded stuff. Ads, especially daytime funeral plans. Do they think I'm deaf. You only had to set the sound once, now it's continuous turning up and down.

@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

There was problem on line to the Internet @SkyUK seem to fixed one more so I know in outside online that as problem @SkyHelpTeam

Go do check on page & fix them @Facebook @instagram @Yahoo @gmail @Google @gmail @googlechrome @Google keep fixing the error in pages @SkyUK @SkyHelpTeam @SkyCinemaUK 🤞😁 @YouTube @youtubemusic

@SkyUK I Be happy if the network was working ⚒ OK hope your today busy fixing up the Problem around Lymm today 😁 @SkyHelpTeam it was work OK yesterday the network

@NuclearJelly @BeccaLock2 @virginmedia @SkyUK In the interest of balance. Been with them for about 15 years and never had an issue

Still waiting for a refund from @SkyUK not great customer service at all. How hard can it be to process a refund and issue a cheque. Think it’s time to take it to the ombudsman let them look how shabby sky customer service is

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

1.5 hours since starting a chat with @SkyUK support via Facebook Messenger and I’m still being passed to agents. Nobody has spoken to me yet. Time to cancel the service, this is poor.

Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

@SkyHelpTeam I’ve already tried calling, you have a message saying you’re very busy and that means sitting on a phone queue. Nobody actually seems to be available to help at all. Really disappointing from a company the size of @SkyUK that it’s so difficult to actually speak and get help.

Started a chat on Facebook Messenger with @SkyUK regarding my broadband issues at 9:04am. Since then I’ve been passed to 4 agents, none of which have actually spoken to me and have just passed me straight on to someone else. Supposedly it was a 20 min wait to speak to someone...

@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.

@SkyHelpTeam @SkyUK @Ofcom I only get told to speak to someone after 10 days has passed, which is starting to feel like a delaying tactic to be honest. I’ve tried calling and you’re very busy with calls, I haven’t got time to sit in a hold queue. My service isn’t even a week old, I should need to call.

Day 4 and still no change from @SkyUK broadband speed, and still not hitting the “guaranteed minimum speed”. 6 more days for them to fix it...

@SkyHelpTeam @SkyUK I’ve tried a PM, I’ve been told to wait 10 days. Given my speed hasn’t changed since the service was installed 3 days ago I don’t anticipate it changing over the next 7 days. You’re failing to meet the guaranteed minimum speed so let’s see if you can meet it in a week’s time.

@SkyHelpTeam please advise what the issues are with Sky email and when you expect it to be operating

When the lower league team you support is skint or going bust the default is to blame @SkySports and the @premierleague despite the clubs being ran so poorly. #dontgetit

@PriceyCamp @SkyHelpTeam Terrible. The woman I (finally) spoke to was lovely but sky are rubbish.

Hey @SkyHelpTeam I’ve not no internet and don’t fancy waiting in your 20 min telephone queue can you help on here. Tried resetting etc but no connection on any devise.

Benjamin Epic Stokes. #epicstokesy Never watched anything like this. Who said test cricket is boring. Just Woov !! @englandcricket @ESPNcricinfo @espn @SkySports @BBCSportsy

So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.

@CardoScalaRider Still waiting & still not working the page still have same message there still fixing the line that come from you away not here in home night @SkyUK

@SkyHelpTeam Is their a problem with broadband in M11, area as mine bin down since yesterday evening

@Spanishdave4 @SkySports Almost as bad a var

@SkyHelpTeam hi guys, messaged you yesterday but heard nothing. There was a 45 minute wait on the phone too. My broadband isn’t working at all, just stopped. Tried the fix through MySky and recommendeds i contact you.

@SkyHelpTeam it’s a bit of rain, yet my tv has gone off. Amateurs, never happened with @virginmedia

@lonnyypops @Saints1890 @SkySports @TheRFL Thats awful.

@SkyHelpTeam Can you please provide me with a number for the Sky Help text service as I simply don’t have the time for another 1.5 hour wait on the phone today. Thank you

@SkyHelpTeam hi - I’m having an issue with my sky Q box. I’ve sent a DM about it but could do with some advise. Thanks.

@SkyHelpTeam my broadband router has been locked out for the past 3weeks, our sky tv box is ridiculously slow, please can you get in touch ASAP. I’ve been on the phone for 15 minutes this morning, with no luck in talking to a sky representative. Appalling Service. @Rachelle0482

@redmanc76 @SkyUK @SkyHelpTeam Yeah I loath that shit! I need to get rid of it and find an alternative.

@SkySports moving the camera to opposite side of Kenilworth Road doesn’t disguise the fact it is one of the biggest shit holes I have been to.

@SkyHelpTeam Still can't sign in to Sky. Tried ringing but "we are very busy but will answer your call within half an hour". Oh, the MySky app still works so I can see how much money they are taking from my account!

@SkyHelpTeam Can't access my wife's Sky account. Her user name, password, and security questions are all rejected so can't change her password. I sent her an email but have had no notification that it has arrived. Seems to be many, many people with similar problems.

@SkyHelpTeam You misunderstand. I've done all that and have a ticket raised. But your first line support continually put me thru to the 'Sky Apps Team' where I wait in the queue but eventually get hung up on. I go round and round and get nowhere.

Tv 📺 Still No @SkyUK signal (0% its problem number 25) since Sunday night . Engineer coming out on Monday 5th August , YES a week with NO tv including @BristolCity v @LUFC #RAW #SDLive #theChase 👤 . Good job got 50ish unwatched DVDs . Glad going @RebellionFest 🎸 this weekend .

Problems with Tv 📺 @SkyUK again , it's raining . Problems watching a broken up @ITVChase #theChase 👤 #Frustrated

@Mattgm101 @SkyHelpTeam My mum's calling to cancel too, been a customer for 10+ years and nothing but problems

@EFL @SkySports Can you send a decent referee please for Hudds v Leeds, we are still awaiting footage of the last incident that only EFL have the footage that shows contact was made 🤔

@Ratmode101 @SkyHelpTeam on hold for 20 mins answered and they hung over on me...now on hold for 10 further mins and still no sign of help!

@SkyUK @SkyHelpTeam can you feed back to Jordan in Derry (he's working now) that's he's an absolute legend! I'm not am easy customer by any stretch of the imagination. He's got exceptional communication skills. Please make sure his boss is aware!!!

@daryl_aka_pilko @Jake71121606 @EFL @SkySports They've never advertised every team will be on and they never will as that's not the deal, the deal is they get 138 games and a minimum of 20 have to be from league 1&2 so they meet the contract so on average you do get 2 matches a month

@SkyUK following messages from you advising me to contact you via messenger to resolve my complaint. 1207 pm today I contacted them & only just got to message Leanne who just sends me general message about dispatch times. Absolutely disgraceful customet service all round sky

@forestfanzone @EFL @SkySports They love doing this with the guys at the top. Penultimate game last season they had us Norwich and sheff u on at stupid times in consecutive days. Then turned out we’d bottled it by that point anyway and ruined their drama weekend. So yeah, welcome to being at the top mate

@NFFC @MillwallFC @SkySports @SkySports ******* shit 👍

@SkyHelpTeam on hold for 31 minutes to try and speak to a customer advisor!! Had to hang up. Dread calling you guys, great customer service BUT trying to speak to someone is a nightmare (and my query’s can’t be addressed online or via the app). #skytv #CustomerExperience

This would’ve been the first forest game I’ve missed since warburton was in charge if it was on the Saturday. Unreal @SkySports never change x