Sky Outage in Newton-le-Willows, St. Helens, England

@SkyHelpTeam hi I got a text from sky saying my broadband was going live yesterday but it’s still not working.

Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬

Still waiting for a refund from @SkyUK not great customer service at all. How hard can it be to process a refund and issue a cheque. Think it’s time to take it to the ombudsman let them look how shabby sky customer service is

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

1.5 hours since starting a chat with @SkyUK support via Facebook Messenger and I’m still being passed to agents. Nobody has spoken to me yet. Time to cancel the service, this is poor.

Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

@SkyHelpTeam I’ve already tried calling, you have a message saying you’re very busy and that means sitting on a phone queue. Nobody actually seems to be available to help at all. Really disappointing from a company the size of @SkyUK that it’s so difficult to actually speak and get help.

Started a chat on Facebook Messenger with @SkyUK regarding my broadband issues at 9:04am. Since then I’ve been passed to 4 agents, none of which have actually spoken to me and have just passed me straight on to someone else. Supposedly it was a 20 min wait to speak to someone...

@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.

@SkyHelpTeam @SkyUK @Ofcom I only get told to speak to someone after 10 days has passed, which is starting to feel like a delaying tactic to be honest. I’ve tried calling and you’re very busy with calls, I haven’t got time to sit in a hold queue. My service isn’t even a week old, I should need to call.

Day 4 and still no change from @SkyUK broadband speed, and still not hitting the “guaranteed minimum speed”. 6 more days for them to fix it...

@SkyHelpTeam @SkyUK I’ve tried a PM, I’ve been told to wait 10 days. Given my speed hasn’t changed since the service was installed 3 days ago I don’t anticipate it changing over the next 7 days. You’re failing to meet the guaranteed minimum speed so let’s see if you can meet it in a week’s time.

Thankfully England’s 2 games are on @ITVSport not @BBCSport which means I will be able to watch them. I can’t how sometimes the bbc get them what with it bring a subscription service like @SkySports

@SkyHelpTeam Wifi is terrible in this house, contract is nearly up, I'm looking around...

@PriceyCamp @SkyHelpTeam Terrible. The woman I (finally) spoke to was lovely but sky are rubbish.

Shock 12.41,no sign of @OpenreachHelp engineers to fix my @SkyUK broadband even tho sky once again for the 4th time this wke assured me they be out this morning, shock day 7 no internet no engineer another palm off awful service on both parts yet again leaving me with no internet

Hey @SkyHelpTeam I’ve not no internet and don’t fancy waiting in your 20 min telephone queue can you help on here. Tried resetting etc but no connection on any devise.

Been advised for the third time this week by @SkyUK that @WeAreOpenreach engineers will be out this morning to fix my broadband be very interesting to see if they actually turn up Cos only been over week of no internet & false appointments slots.Have sky palmed me of we shal see

Another 25 minute on the phone to @SkyUK in 3 days over an engineer they promised would be out yesterday wonder if I’ll get any compensation back for the loss of services plus all the money it’s cost me ringing helplines no probably not Cos it’s not sky’s problem it @openreach

@WeAreOpenreach @OpenreachHelp according to @SkyUK its ur doing the fact they’ve booked out my engineer through your company and am still waiting 6 days on no internet no engineer, care to explain who’s fault is this because it’s absolutely shocking service on both ur parts

@OpenreachHelp care to explain why am still waiting for an open reach engineer 6 days on through @SkyUK internet according to them it’s open reach faukt and it’s out of their hands yet here I am 6 days later still no engineer still no internet shocking service on both parts

@SkyUK awful company awful service 6 days now no internet apparent engineer coming out yet still sign of any engineer, ring up to be told outreach is the company. Dealing with fixing it and it’s out ur hands 6 days now it’s a joke awful joke quick enough to take the money tho.

@Hesketh777 @EFL @forever_bury @5liveSport @talkSPORT @OfficialBWFC @ASFCofficial @SkySportsNews @SkyFootball @SkySports @bbc5live Yet again the @EFL letting people down

@mgallagher90 @SkyCricket @SkySports different videos of it scattered all over the internet. never get bored of it

Benjamin Epic Stokes. #epicstokesy Never watched anything like this. Who said test cricket is boring. Just Woov !! @englandcricket @ESPNcricinfo @espn @SkySports @BBCSportsy

So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.

@CardoScalaRider Still waiting & still not working the page still have same message there still fixing the line that come from you away not here in home night @SkyUK

@SkySports why has SSN become so obsessed with stats.....”Burnley have never won on a Monday night when playing against a team in white”....35 games since Everton beat a team on Wednesday night when it’s been raining”...Mike Wedderburn even looks embarrassed....

@SkyHelpTeam internet playing up again day 10. Many attempts to call through but after 30 mins of waiting i cant be bothered. Funny when i wanna add service its like fatest finger 1st. BB on and off like a light switch. Think time for a change. Done all the scipted test #boring

@ulstershaker @theawayfans @SkySports I agree, although charging £30 for a Tuesday night game that’s on the box doesn’t help either.

@SkyHelpTeam literally the worst service I have ever had if your looking for broadband and tv DO NOT go with @SkyHelpTeam not interested in resolving your problem

@Baldeag23552875 @BoxingKingdom14 @SkySports Don’t get me wrong they risk their lives in the sport they love and they’re never going to be on £10 an hour but talking about millions and billions as a mindset is wrong and sets a terrible example

@SkyHelpTeam I have a problem playing @YouTube through my Sky Q box. It freezes when the adverts start. Plus BB connection keeps lagging/buffering.

@hairyhatton @SmokeyTimRobbo @WeAreCrewe @Scoff1959 @SkySports 😂 I just ran up and down a lot....

@SkyHelpTeam hi guys, messaged you yesterday but heard nothing. There was a 45 minute wait on the phone too. My broadband isn’t working at all, just stopped. Tried the fix through MySky and recommendeds i contact you.

Disappointed to hear that Tyler has toned down his "and it's live!!!!" #SuperSunday #SkySports #mnuche

**** off apologising for bad language ffs #SkySports #TOTAVL

@lonnyypops @Saints1890 @SkySports @TheRFL Thats awful.

Who are these imbeciles talking transfers on Skysports news now. Never seen any of them before in my life. Cant be journos cause I would have give them shit already!!

@SkyHelpTeam Can you please provide me with a number for the Sky Help text service as I simply don’t have the time for another 1.5 hour wait on the phone today. Thank you

@SkyHelpTeam hi - I’m having an issue with my sky Q box. I’ve sent a DM about it but could do with some advise. Thanks.

@redmanc76 @SkyUK @SkyHelpTeam Yeah I loath that shit! I need to get rid of it and find an alternative.

Outstanding customer service from @SkyHelpTeam Report a GDPR breach to them by twitter because I can’t get through on the phone & their response is we can’t help with this, you’ll have to call. Great to know you take your legal obligations to protect customer data seriously!

@SkyHelpTeam my 78 year old mum who is deaf & does everything by e-mail is part of this huge locked out of account issue. Can't use Sign in helper & Yahoo have said this is a big Sky issue - what can you do to sort asap. I can see on here is a big problem and phone no one hr wait

This Transfer Talk show on @SkySports is just about the worst thing I’ve ever seen. Absolute blankets. My eyes need wheelchairs. #TransferTalk

@aberfoodblog @fLip_uk @ioauk @BBCCasualty @thepengineer @BBC @BBC6Music @BBCiPlayer @SkyUK @NetflixUK @SalfordAcoustic @S3ASpatialAudio Hence why the clean audio recommendations in ETSI and other broadcast standards were largely ineffective in solving the problem. Object based audio has advantages that research like this needs to explore if we are to gain any benefit. Also it really wasn't an expensive project!

Tv 📺 Still No @SkyUK signal (0% its problem number 25) since Sunday night . Engineer coming out on Monday 5th August , YES a week with NO tv including @BristolCity v @LUFC #RAW #SDLive #theChase 👤 . Good job got 50ish unwatched DVDs . Glad going @RebellionFest 🎸 this weekend .

@SkyHelpTeam shocking service. Iwithout any tv for over 30hrs. Technical fault & and no signal.I pay premium rates for this - the Weather is fine golf & cricket being played today most disappointed having left @virginmedia a few years ago and i need to go back to them now

@SkyHelpTeam Hi, I have lost my connection to my email for the last 36hrs. All attempts to reconnect / change password & even using the captcha fails every time. Please help

@SkyHelpTeam It’s taken 7 hours to download Cars 2 from our purchased archive. My little guy isn’t v happy. I’ve tried deleting things from our planner but doesn’t help it taking so long. We can only watch films with the play triangle on , so annoying when we pay so much. 😩

@LeeSimmo73 @SkySports ******* they'll be no commentators aloud to give their opinion at this rate Lee .. getting like the ******* bin dippers your lot

@_danswfc @swfc @bazzabannan25 @SkySports ****** idiot

@SkyUK sort it out I have been waiting for an engineer since 21st August. I am now being told that I have to wait till 12th October. Customer service lady telling me I wont get loss of service taken off my bill until you fix my TV! Erm don't think so.

@gageykev @SkySports Birtles seems to have a bit of a problem with us he was trying to.convince his fellow commentator that mcgoldrick deliberately elbowed someone first half and there was nothing in it It's not even been mentioned elsewhere He had made his mind up before he even saw the replay

@gageykev @SkySports Commentating way way over the top but it’s red, was just too slow and got caught leaving a foot where it shouldn’t be.

@andymillsy @gageykev @SkySports Gary Birtles was biased against us all match to the point he has a vendetta. Nearly muted the commentary. Blokes a total idiot.

@SkyUK @SkyHelpTeam problem with sky box reported August and engineer booked for Sept between 12.00 and 17.00. Engineer texts at 17.43 to rearrange stating if I miss appointment or call to cancel or reschedule on the day I will be charged £25!!! Excuse me!!!! 👎customer service

@SkySportsPL @SkySports What a stupid comment. If you take the best player out of any side they’d be worse for it. He just has to go to extremes.

@gageykev @SkySports It's Gary Birtles, up there with Garth Crooks as one of the worst pundits, he has still not forgiven us for beating Forest in the playoffs all them years ago.

@bt_uk It’s ok, thank you for your help. It’s obviously @SkyUK not able to inform us properly with what is going on which results in them loosing there customers!