Sky Outage Report in Newton-le-Willows, St. Helens, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Sky
Sky is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Sky outage reports came from the following cities: Leigh, Liverpool, Wigan, St Helens, Widnes, Sale, Bolton, Bury, Prescot, Salford, Warrington and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Leigh |
TV | |
| Liverpool |
TV | |
| Wigan |
TV | |
| Liverpool |
Wi-fi | |
| St Helens |
Phone | |
| Widnes |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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S J English
(@ghe4m) reported
from
Liverpool, England
Thankfully England’s 2 games are on @ITVSport not @BBCSport which means I will be able to watch them. I can’t how sometimes the bbc get them what with it bring a subscription service like @SkySports
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam @SkyUK @Ofcom I only get told to speak to someone after 10 days has passed, which is starting to feel like a delaying tactic to be honest. I’ve tried calling and you’re very busy with calls, I haven’t got time to sit in a hold queue. My service isn’t even a week old, I should need to call.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Day 4 and still no change from @SkyUK broadband speed, and still not hitting the “guaranteed minimum speed”. 6 more days for them to fix it...
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cally lfc87
(@cally8787) reported
from
Liverpool, England
Shock 12.41,no sign of @OpenreachHelp engineers to fix my @SkyUK broadband even tho sky once again for the 4th time this wke assured me they be out this morning, shock day 7 no internet no engineer another palm off awful service on both parts yet again leaving me with no internet
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cally lfc87
(@cally8787) reported
from
Liverpool, England
Been advised for the third time this week by @SkyUK that @WeAreOpenreach engineers will be out this morning to fix my broadband be very interesting to see if they actually turn up Cos only been over week of no internet & false appointments slots.Have sky palmed me of we shal see
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cally lfc87
(@cally8787) reported
from
Liverpool, England
@SkyUK awful company awful service 6 days now no internet apparent engineer coming out yet still sign of any engineer, ring up to be told outreach is the company. Dealing with fixing it and it’s out ur hands 6 days now it’s a joke awful joke quick enough to take the money tho.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
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cally lfc87
(@cally8787) reported
from
Liverpool, England
@WeAreOpenreach @OpenreachHelp according to @SkyUK its ur doing the fact they’ve booked out my engineer through your company and am still waiting 6 days on no internet no engineer, care to explain who’s fault is this because it’s absolutely shocking service on both ur parts
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Hayley Dulson-Hughes
(@bumpiegin) reported
from
Salford, England
Hey @SkyHelpTeam I’ve not no internet and don’t fancy waiting in your 20 min telephone queue can you help on here. Tried resetting etc but no connection on any devise.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’ve already tried calling, you have a message saying you’re very busy and that means sitting on a phone queue. Nobody actually seems to be available to help at all. Really disappointing from a company the size of @SkyUK that it’s so difficult to actually speak and get help.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam @SkyUK I’ve tried a PM, I’ve been told to wait 10 days. Given my speed hasn’t changed since the service was installed 3 days ago I don’t anticipate it changing over the next 7 days. You’re failing to meet the guaranteed minimum speed so let’s see if you can meet it in a week’s time.
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Hayley Dulson-Hughes
(@bumpiegin) reported
from
Salford, England
@PriceyCamp @SkyHelpTeam Terrible. The woman I (finally) spoke to was lovely but sky are rubbish.
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cally lfc87
(@cally8787) reported
from
Liverpool, England
@OpenreachHelp care to explain why am still waiting for an open reach engineer 6 days on through @SkyUK internet according to them it’s open reach faukt and it’s out of their hands yet here I am 6 days later still no engineer still no internet shocking service on both parts
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pdbeefy
(@pdbeefy) reported
from
Roby, England
@Hesketh777 @EFL @forever_bury @5liveSport @talkSPORT @OfficialBWFC @ASFCofficial @SkySportsNews @SkyFootball @SkySports @bbc5live Yet again the @EFL letting people down
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Started a chat on Facebook Messenger with @SkyUK regarding my broadband issues at 9:04am. Since then I’ve been passed to 4 agents, none of which have actually spoken to me and have just passed me straight on to someone else. Supposedly it was a 20 min wait to speak to someone...
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.
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LeythDave
(@leythdave) reported
from
Tyldesley, England
@SkyHelpTeam Wifi is terrible in this house, contract is nearly up, I'm looking around...
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
1.5 hours since starting a chat with @SkyUK support via Facebook Messenger and I’m still being passed to agents. Nobody has spoken to me yet. Time to cancel the service, this is poor.
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cally lfc87
(@cally8787) reported
from
Liverpool, England
Another 25 minute on the phone to @SkyUK in 3 days over an engineer they promised would be out yesterday wonder if I’ll get any compensation back for the loss of services plus all the money it’s cost me ringing helplines no probably not Cos it’s not sky’s problem it @openreach
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Benh1991
(@Benh19911) reported
@SkyHelpTeam Please help. This is now becoming a joke. Your engineer only came out today!!!!!
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Sarah Connon
(@SarahLConnon) reported
@SkyHelpTeam Sky broadband in County Antrim has been down since about 12.30 this afternoon. My Sky account says there is a known issue in my area and that engineers are working to fix it. It has said this for over 6 hours now. When will this be completed?
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Natalie Wheatley
(@NatAnnWheatley) reported
@SkyHelpTeam Just doesn't work and my husband can't get through on the contact us.
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Fiona Gaskell
(@fgaskell) reported
@SkyHelpTeam Hi, have checked and it says there is an outage but would like to know if it is being looked into and how long it is going to take to be resolved?
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BosunHiggs
(@bosun_higgs) reported
@SkySports Couldn't give a ****. Worst sport now in the world. Predictable, sanitised, dribbling nonsense. It was a staple to be watched in the 70's, 89's & early-ish 90's & then went dull. Ping pong is more exciting & entertaining.
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jakeob
(@jakeoblew91) reported
@SkyHelpTeam my internet has been down for over 5 hours now! i have already spoken to someone on the phone and they have told me there is a outage. surely it can’t be much longer. what am i even paying for? i want this refunded.
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Natalie Wheatley
(@NatAnnWheatley) reported
@SkyHelpTeam Hi Sky, our broadband is down. Is this a problem in Colchester or likely just us?
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**** Baxstarr
(@angryglaswegian) reported
@SkyHelpTeam Ok so the link advises there is an outage in my are. So the next questions I need answered are: 1. What’s the issue and 2. When’s it going to be sorted?
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Ben Nuttall
(@BenNutt53142692) reported
@SkyHelpTeam @EmilyDaly11 I'm in Castleton, and it's down here too. All last week it was playing up, but today at about 15:00 it went completely. Likewise, we've got a 18mnth old here and she NEEDS her Peppa pig!! Sky need to pull their finger out and investigate this problem properly!!
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Dan
(@DanLdn73) reported
@skytv @SkyHelpTeam good evening I am watching Sky go on my Mac and I get sky pfe 5003 error when trying to watch a downloaded show. I can watch SKY in real time though Pls help !!