Sky Outage Report in Newton-le-Willows, St. Helens, England
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Sky outage reports came from the following cities: St Helens, Liverpool, Wigan, Sale, Bolton, Bury, Leigh, Prescot, Salford, Warrington, Widnes and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Phone | |
| Liverpool |
TV | |
| Wigan |
Internet | |
| Liverpool |
Internet | |
| Sale |
TV | |
| Liverpool |
Wi-fi |
Community Discussion
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Sky Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’ve already tried calling, you have a message saying you’re very busy and that means sitting on a phone queue. Nobody actually seems to be available to help at all. Really disappointing from a company the size of @SkyUK that it’s so difficult to actually speak and get help.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Day 4 and still no change from @SkyUK broadband speed, and still not hitting the “guaranteed minimum speed”. 6 more days for them to fix it...
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam @SkyUK @Ofcom I only get told to speak to someone after 10 days has passed, which is starting to feel like a delaying tactic to be honest. I’ve tried calling and you’re very busy with calls, I haven’t got time to sit in a hold queue. My service isn’t even a week old, I should need to call.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Started a chat on Facebook Messenger with @SkyUK regarding my broadband issues at 9:04am. Since then I’ve been passed to 4 agents, none of which have actually spoken to me and have just passed me straight on to someone else. Supposedly it was a 20 min wait to speak to someone...
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Craig Williams
(@craigawilliams) reported
from
Sale, England
@NuclearJelly @BeccaLock2 @virginmedia @SkyUK In the interest of balance. Been with them for about 15 years and never had an issue
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Chris
(@chriswires1985) reported
from
Risley, England
Still waiting for a refund from @SkyUK not great customer service at all. How hard can it be to process a refund and issue a cheque. Think it’s time to take it to the ombudsman let them look how shabby sky customer service is
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Simon Taylor⚽
(@Sy_Taylor) reported
from
Hindley, England
@SkyHelpTeam hi I got a text from sky saying my broadband was going live yesterday but it’s still not working.
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Hayley Dulson-Hughes
(@bumpiegin) reported
from
Salford, England
@PriceyCamp @SkyHelpTeam Terrible. The woman I (finally) spoke to was lovely but sky are rubbish.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
1.5 hours since starting a chat with @SkyUK support via Facebook Messenger and I’m still being passed to agents. Nobody has spoken to me yet. Time to cancel the service, this is poor.
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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S J English
(@ghe4m) reported
from
Liverpool, England
Thankfully England’s 2 games are on @ITVSport not @BBCSport which means I will be able to watch them. I can’t how sometimes the bbc get them what with it bring a subscription service like @SkySports
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.
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Hayley Dulson-Hughes
(@bumpiegin) reported
from
Salford, England
Hey @SkyHelpTeam I’ve not no internet and don’t fancy waiting in your 20 min telephone queue can you help on here. Tried resetting etc but no connection on any devise.
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LeythDave
(@leythdave) reported
from
Tyldesley, England
@SkyHelpTeam Wifi is terrible in this house, contract is nearly up, I'm looking around...
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.
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Wesley D
(@WesleyD17061721) reported
from
Lymm, England
@SkyUK I Be happy if the network was working ⚒ OK hope your today busy fixing up the Problem around Lymm today 😁 @SkyHelpTeam it was work OK yesterday the network
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam @SkyUK I’ve tried a PM, I’ve been told to wait 10 days. Given my speed hasn’t changed since the service was installed 3 days ago I don’t anticipate it changing over the next 7 days. You’re failing to meet the guaranteed minimum speed so let’s see if you can meet it in a week’s time.
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cally lfc87
(@cally8787) reported
from
Liverpool, England
Shock 12.41,no sign of @OpenreachHelp engineers to fix my @SkyUK broadband even tho sky once again for the 4th time this wke assured me they be out this morning, shock day 7 no internet no engineer another palm off awful service on both parts yet again leaving me with no internet
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Lynne 🐶🐶🐾🐾
(@lynnew69) reported
from
Liverpool, England
My sky Q app has suddenly stopped to connecting the box 🤬🤬🤬 FFS!! @SkyHelpTeam looking at the forums seems a common problem.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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cal🦁
(@calvmcd713) reported
@RobbieT7 @SkySports My issue as I mentioned that there are two rules in place that completely contradict each other. This is obviously going to create controversy... like it has already
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liz is staying at home.
(@lzbthcx_) reported
hiiii @SkyHelpTeam - my broadband has been dropping all week. I've used Help and it's not...helping. Any....help? Is there a nationwide issue? #workingfromhome
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Anjan Kaur
(@AnjanKaur3) reported
@SkyHelpTeam very bad service for elderly customers. Made a complaint. Promised a call back. No one called
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Char🐆
(@CharKearney) reported
from
Stevenage District, England
@SkyHelpTeam recently changed sky broadband does not want to ever work with my work VPN. causing me lots of stress and online help isn’t working.. any ideas
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Garth
(@Bronzey101) reported
@kloppsbasement @SkySports You have just been sent down for 6 months for being anti social. Your're in the shower room at the local jail house when big Bubba walks in and tells you to pick his soap up.
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Kerry Prior
(@Ker6280) reported
@SkyHelpTeam @skybiggerpic #Believeinbetter maybe start with customer service ?
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Curtis
(@Curtis02251186) reported
@farahha89174030 @SkySports Sala? You said you miss him so much can't miss someone you've never met
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Matty Moo
(@Mattlemoo) reported
@SkyUK my broadband sucks today, what's happening? #WFH
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Kerry Prior
(@Ker6280) reported
@SkyHelpTeam broadband not working. It happens. But a month and two engineers later. system is not working to send a new router so you can’t make a call to send one and did not call to advise. Also no mangers working. schooling impossible #homeschooling2021 #poor #shocking
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Lauren Rama
(@Lozaramaa) reported
@SkyHelpTeam hi, my internet connection has dropped and I’ve tried all the steps on the troubleshoot wizzard that came up but still can’t get connected - really need the internet for work! Please help!