Sky Outage in Urmston, Trafford, England

Souness reckons that City possibly going 1-0 away at Anfield after 6 minutes compared with going a goal down wouldn’t have changed the game. Tell me @SkyHelpTeam why I shouldn’t bin you lot off and go back to IPTV

@appleton_scott @SkyHelpTeam Having the same issue and won’t be using the chat because it says I’d be the 99+ in queue!

@SkySportsPL @SkySports He was directly involved in that incident and maybe if Gomes didn’t break his ankle he wouldn’t have been red carded... it was the right decision having reviewed how bad the injury was, Gomes will be out for quite a while so it’s only fair that he’s held accountable.

@stevo_g1992 @SkyUK @WeAreOpenreach The engineer was very apologetic for getting their late...however what really frustrated me was that I booked it 4.5 weeks ago and I was told I would be seen early in the day. If I'd known they'd been late I could have worked the morning. Sorry 2 hear that you have had issues 2

@oasismark @SkyUK @giffgaff Both use O2 network so it should be fine.

I love getting cut off 3 times during phone calls @SkyUK. Customer service is that awesome that they don't phone back they leave you to get back in the queue that 'could be more than 30minutes' 👍 all I want is a cost for multiroom but it seems that is too much to ask!

@SkyUK your broad band is shit can’t wait for my contract with you bastards to end and im deffo switching to sutting better kmt

@SkyHelpTeam submitted complaint and Subject Access Request on 2nd September. Not heard a thing since. Looks like I’ll be going to @ICOnews to make them aware of your failure to adhere to legislation... you had 1 month to comply with SAR!

@SkyUK network not working internet so u know hopefully u fix it Sky @SkyHelpTeam

Look like problems one more with the internet @SkyUK @SkyHelpTeam

@SkyUK No broadband, wifi, tv, NOTHING for the past hour. I hope you're going to reimburse everyone considering the extortionate amount we're paying per month for absolute shit!

@SkyHelpTeam Sky at last have confirmed there are problems in the NW

@SkyHelpTeam hi sky talk and broadband down in Warrington area. Sky app to check status isnt working either. Are there any problems and if so when will it be sorted

For Christ’s sake stop apologizing for a bit of bad language @SkySports we’ve all heard it before #WALCRO

@SkyHelpTeam - please tell your Sky Sports team to fix the streams for Match Choice. Not working and very very poor!!

@SkySports any chance you can get rid of that god awful intro music, it’s literally the worst thing I’ve ever heard and I saw Britney Spears “live” #skysports #annoying

@GNev2 @SkySports No sorry had a bad enough day as it is

@A_MoffatBITW @SkySportsPL @SkySports No I'm saying it how it is, read back. Look at the league table, lack of goals, results, lack of depth in squad, some of the recruitment - it's been poor. The issues go a lot deeper than who the manager is. You'd be better supporting the team than worrying about narratives

@A_MoffatBITW @SkySportsPL @SkySports Throwing money at a problem will only get you so far. The fact is, the players we currently have are simply not good enough at this level and other teams are only getting stronger.

@SkyHelpTeam just spoke to a guy called John (Northern Irish Accent). Excellent customer service and solved all my issues. Cheers John 👍

@judythevet @FreeviewTV @SkyUK I'm sick to death of constantly turning the volume up and down on the TV. When news items switch to prerecorded stuff. Ads, especially daytime funeral plans. Do they think I'm deaf. You only had to set the sound once, now it's continuous turning up and down.

@SkyHelpTeam Completely shocked by the customer service current being received by my husband on the telephone. Trying to sort out a problem due to a mess up by yourselves. Not the best way to treat new customers. 😡 Hoping the call has been recorded.

@theangryagent @SkySports Stop moaning. You are obviously watching every moment. 😂. To be fair you got to see a cracking strike. Well done to you sir 👏😂 FYI @SkySports said the quality is poor bar last 5 mins! #jumpedthegunagain 🤣😜

@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

Having a right shocking time with @virginmedia customer services. 3 months being overcharged and having to call them on a monthly basis! Still not resolved 🤬 looks like @SkyUK will be getting a new customer.

There was problem on line to the Internet @SkyUK seem to fixed one more so I know in outside online that as problem @SkyHelpTeam

Go do check on page & fix them @Facebook @instagram @Yahoo @gmail @Google @gmail @googlechrome @Google keep fixing the error in pages @SkyUK @SkyHelpTeam @SkyCinemaUK 🤞😁 @YouTube @youtubemusic

@SkySports Great player but shit pundit and a miserable arse

So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!

@SkyUK I Be happy if the network was working ⚒ OK hope your today busy fixing up the Problem around Lymm today 😁 @SkyHelpTeam it was work OK yesterday the network

@NuclearJelly @BeccaLock2 @virginmedia @SkyUK In the interest of balance. Been with them for about 15 years and never had an issue

@SkyHelpTeam hi I got a text from sky saying my broadband was going live yesterday but it’s still not working.

Still waiting for a refund from @SkyUK not great customer service at all. How hard can it be to process a refund and issue a cheque. Think it’s time to take it to the ombudsman let them look how shabby sky customer service is

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

1.5 hours since starting a chat with @SkyUK support via Facebook Messenger and I’m still being passed to agents. Nobody has spoken to me yet. Time to cancel the service, this is poor.

Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

@SkyHelpTeam I’ve already tried calling, you have a message saying you’re very busy and that means sitting on a phone queue. Nobody actually seems to be available to help at all. Really disappointing from a company the size of @SkyUK that it’s so difficult to actually speak and get help.

Started a chat on Facebook Messenger with @SkyUK regarding my broadband issues at 9:04am. Since then I’ve been passed to 4 agents, none of which have actually spoken to me and have just passed me straight on to someone else. Supposedly it was a 20 min wait to speak to someone...

@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.

@SkyHelpTeam @SkyUK @Ofcom I only get told to speak to someone after 10 days has passed, which is starting to feel like a delaying tactic to be honest. I’ve tried calling and you’re very busy with calls, I haven’t got time to sit in a hold queue. My service isn’t even a week old, I should need to call.

Day 4 and still no change from @SkyUK broadband speed, and still not hitting the “guaranteed minimum speed”. 6 more days for them to fix it...

@SkyHelpTeam @SkyUK I’ve tried a PM, I’ve been told to wait 10 days. Given my speed hasn’t changed since the service was installed 3 days ago I don’t anticipate it changing over the next 7 days. You’re failing to meet the guaranteed minimum speed so let’s see if you can meet it in a week’s time.

@SkyHelpTeam please advise what the issues are with Sky email and when you expect it to be operating

When the lower league team you support is skint or going bust the default is to blame @SkySports and the @premierleague despite the clubs being ran so poorly. #dontgetit

@SkyHelpTeam Wifi is terrible in this house, contract is nearly up, I'm looking around...

@PriceyCamp @SkyHelpTeam Terrible. The woman I (finally) spoke to was lovely but sky are rubbish.

Hey @SkyHelpTeam I’ve not no internet and don’t fancy waiting in your 20 min telephone queue can you help on here. Tried resetting etc but no connection on any devise.

@SkyHelpTeam my sky q broadband isn’t working and we have done everything your website asks us to do. I have dm’ed u. Please can you help.

@mgallagher90 @SkyCricket @SkySports different videos of it scattered all over the internet. never get bored of it

Benjamin Epic Stokes. #epicstokesy Never watched anything like this. Who said test cricket is boring. Just Woov !! @englandcricket @ESPNcricinfo @espn @SkySports @BBCSportsy

@SkyHelpTeam hi, any update on broadband issue INC0637598, last update was 11.07am and still not working

@SkyHelpTeam our WiFi is absolutely shocking. As soon as we can move we will be doing. This is a below par service for the money we pay.

@stensolli @amtfifa @SuperbiaProeIia @SkySports Never thought I would ever see a set of fans more bitter than the Ev, until now. Must be the colour blue.

@virginmedia Been on hold over 45 minutes. It’s a joke, switched from @SkyUK to you and we’ve been with you 6 days and had issues everyday. May cancel and go back

It’s really great when you’ve been with @SkyHelpTeam for 11 years, your dish stops working due to neighbours’ building work, and they can’t send an engineer for FOUR WEEKS. Top service👏👏👏

@SkyUK same shite customer service as the fibre connection

@SkyHelpTeam Landline and Broadband not working in SE10 since this afternoon. Your Customer service line is absolute joke. Sky going downhill atm since the takeover 😡😡

@SkyHelpTeam Did that still not working line is dead

@SkyUK watch out sky are scamming people 60 quid for the new sky q be careful people 9 years of good service down the drain!!!!

@SkyUK @SkyHelpTeam absolutely disgusted at service engineer doesn’t turn up to install on switch from BT to be told have to wait over two weeks. Elderly mother now left unable to watch sport which is her main pleasure #letdown#wishhadntswitched