Sky Outage in Sale, Trafford, England

@SkyHelpTeam submitted complaint and Subject Access Request on 2nd September. Not heard a thing since. Looks like I’ll be going to @ICOnews to make them aware of your failure to adhere to legislation... you had 1 month to comply with SAR!

@SkyUK network not working internet so u know hopefully u fix it Sky @SkyHelpTeam

Look like problems one more with the internet @SkyUK @SkyHelpTeam

@SkyUK No broadband, wifi, tv, NOTHING for the past hour. I hope you're going to reimburse everyone considering the extortionate amount we're paying per month for absolute shit!

@SkyHelpTeam Sky at last have confirmed there are problems in the NW

@SkyHelpTeam hi sky talk and broadband down in Warrington area. Sky app to check status isnt working either. Are there any problems and if so when will it be sorted

For Christ’s sake stop apologizing for a bit of bad language @SkySports we’ve all heard it before #WALCRO

@SkyHelpTeam - please tell your Sky Sports team to fix the streams for Match Choice. Not working and very very poor!!

@SkySports @GTagg97 @SoccerSaturday No shock there’s us going 1-0 down at Stockport😂 I was at that game

@SkySports any chance you can get rid of that god awful intro music, it’s literally the worst thing I’ve ever heard and I saw Britney Spears “live” #skysports #annoying

@GNev2 @SkySports No sorry had a bad enough day as it is

@A_MoffatBITW @SkySportsPL @SkySports No I'm saying it how it is, read back. Look at the league table, lack of goals, results, lack of depth in squad, some of the recruitment - it's been poor. The issues go a lot deeper than who the manager is. You'd be better supporting the team than worrying about narratives

@A_MoffatBITW @SkySportsPL @SkySports Throwing money at a problem will only get you so far. The fact is, the players we currently have are simply not good enough at this level and other teams are only getting stronger.

@SkyHelpTeam just spoke to a guy called John (Northern Irish Accent). Excellent customer service and solved all my issues. Cheers John 👍

@judythevet @FreeviewTV @SkyUK I'm sick to death of constantly turning the volume up and down on the TV. When news items switch to prerecorded stuff. Ads, especially daytime funeral plans. Do they think I'm deaf. You only had to set the sound once, now it's continuous turning up and down.

@SkyHelpTeam Completely shocked by the customer service current being received by my husband on the telephone. Trying to sort out a problem due to a mess up by yourselves. Not the best way to treat new customers. 😡 Hoping the call has been recorded.

@theangryagent @SkySports Stop moaning. You are obviously watching every moment. 😂. To be fair you got to see a cracking strike. Well done to you sir 👏😂 FYI @SkySports said the quality is poor bar last 5 mins! #jumpedthegunagain 🤣😜

@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

Having a right shocking time with @virginmedia customer services. 3 months being overcharged and having to call them on a monthly basis! Still not resolved 🤬 looks like @SkyUK will be getting a new customer.

There was problem on line to the Internet @SkyUK seem to fixed one more so I know in outside online that as problem @SkyHelpTeam

Go do check on page & fix them @Facebook @instagram @Yahoo @gmail @Google @gmail @googlechrome @Google keep fixing the error in pages @SkyUK @SkyHelpTeam @SkyCinemaUK 🤞😁 @YouTube @youtubemusic

@SkySports Great player but shit pundit and a miserable arse

@AgainCrooksy @AbsoluteMuppett @CallumCouch @SkySports He says it how it is you are shit and will continue to be shit you have a clueless manager and clueless players

So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!

@SkyUK I Be happy if the network was working ⚒ OK hope your today busy fixing up the Problem around Lymm today 😁 @SkyHelpTeam it was work OK yesterday the network

@NuclearJelly @BeccaLock2 @virginmedia @SkyUK In the interest of balance. Been with them for about 15 years and never had an issue

@SkyHelpTeam hi I got a text from sky saying my broadband was going live yesterday but it’s still not working.

Still waiting for a refund from @SkyUK not great customer service at all. How hard can it be to process a refund and issue a cheque. Think it’s time to take it to the ombudsman let them look how shabby sky customer service is

So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

1.5 hours since starting a chat with @SkyUK support via Facebook Messenger and I’m still being passed to agents. Nobody has spoken to me yet. Time to cancel the service, this is poor.

Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.

@SkyHelpTeam I’ve already tried calling, you have a message saying you’re very busy and that means sitting on a phone queue. Nobody actually seems to be available to help at all. Really disappointing from a company the size of @SkyUK that it’s so difficult to actually speak and get help.

Started a chat on Facebook Messenger with @SkyUK regarding my broadband issues at 9:04am. Since then I’ve been passed to 4 agents, none of which have actually spoken to me and have just passed me straight on to someone else. Supposedly it was a 20 min wait to speak to someone...

@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.

@SkyHelpTeam @SkyUK @Ofcom I only get told to speak to someone after 10 days has passed, which is starting to feel like a delaying tactic to be honest. I’ve tried calling and you’re very busy with calls, I haven’t got time to sit in a hold queue. My service isn’t even a week old, I should need to call.

Day 4 and still no change from @SkyUK broadband speed, and still not hitting the “guaranteed minimum speed”. 6 more days for them to fix it...

@SkyHelpTeam @SkyUK I’ve tried a PM, I’ve been told to wait 10 days. Given my speed hasn’t changed since the service was installed 3 days ago I don’t anticipate it changing over the next 7 days. You’re failing to meet the guaranteed minimum speed so let’s see if you can meet it in a week’s time.

@SkyHelpTeam please advise what the issues are with Sky email and when you expect it to be operating

When the lower league team you support is skint or going bust the default is to blame @SkySports and the @premierleague despite the clubs being ran so poorly. #dontgetit

@SkyHelpTeam Wifi is terrible in this house, contract is nearly up, I'm looking around...

@PriceyCamp @SkyHelpTeam Terrible. The woman I (finally) spoke to was lovely but sky are rubbish.

Hey @SkyHelpTeam I’ve not no internet and don’t fancy waiting in your 20 min telephone queue can you help on here. Tried resetting etc but no connection on any devise.

@SkyHelpTeam my sky q broadband isn’t working and we have done everything your website asks us to do. I have dm’ed u. Please can you help.

@mgallagher90 @SkyCricket @SkySports different videos of it scattered all over the internet. never get bored of it

Benjamin Epic Stokes. #epicstokesy Never watched anything like this. Who said test cricket is boring. Just Woov !! @englandcricket @ESPNcricinfo @espn @SkySports @BBCSportsy

So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.

@CardoScalaRider Still waiting & still not working the page still have same message there still fixing the line that come from you away not here in home night @SkyUK

@SkySports why has SSN become so obsessed with stats.....”Burnley have never won on a Monday night when playing against a team in white”....35 games since Everton beat a team on Wednesday night when it’s been raining”...Mike Wedderburn even looks embarrassed....

@Baldeag23552875 @BoxingKingdom14 @SkySports Don’t get me wrong they risk their lives in the sport they love and they’re never going to be on £10 an hour but talking about millions and billions as a mindset is wrong and sets a terrible example

@SkyHelpTeam I have a problem playing @YouTube through my Sky Q box. It freezes when the adverts start. Plus BB connection keeps lagging/buffering.

@SkyHelpTeam how can I speak to someone about sky a without scrolling through all the help pages as nothing on there relates to my query

@bantammad95 @EFL @SkySports Clubs in league one and two get a poor deal as it stands now already. Refer to a separate tweet

@bantammad95 @Jake71121606 @EFL @SkySports I stand corrected. I still stand by my point that the coverage should be more equal throughout the season. My team Posh recently turned down TV game against Lincoln cos the broadcast payment was less than the higher gate we would get (if game was on tv). That is where deal is bad

Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive

C’mon guys and gals what is the issue with confirming fixture changes for TV some people need to make travel arrangements for December @SkySportsPL @Sam_InkersoleTM @CommonsCMS @btsport @btsportfootball @PLComms @premierleague @SkySports @AmazonHelp @nadams

@SkyUK had a brilliant service from the engineer who came out to install my sky box. Went way over what I expected and drafted colleagues into help. Very impressed.

@AlexG6 @SkySports @btsport Wont do the tv negotiations any harm as that is the single biggest issue rugby league wise in the near future.

@Mattgm101 @SkyHelpTeam My mum's calling to cancel too, been a customer for 10+ years and nothing but problems

@EFL @SkySports Can you send a decent referee please for Hudds v Leeds, we are still awaiting footage of the last incident that only EFL have the footage that shows contact was made 🤔

@Ratmode101 @SkyHelpTeam on hold for 20 mins answered and they hung over on me...now on hold for 10 further mins and still no sign of help!