Sky Outage Report in Ely, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Ely, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at Sky
Sky is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map Near Ely, Cambridgeshire, England
The most recent Sky outage reports came from the following cities: Ely and March.
| City | Problem Type | Report Time |
|---|---|---|
 Ely |
TV | |
| March |
Total Blackout | |
| Ely |
Phone | |
| Ely |
Internet | |
| Ely |
TV | |
| Newmarket |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Ely, England
Latest outage, problems and issue reports in Ely and nearby locations:
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Chris Beaumont
(@chrisbeaumontuk) reported
from
Downham, England
Hi @SkyHelpTeam, I am having terrible signal issues with my broadband and going through your website you’ve told me there is an issue... says call you but you won’t prioritise my call because of key workers which I totally understand, but how can I get this sorted???
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Jayne Greenwood
(@JayneGreenwood4) reported
from
Cambridgeshire, England
@SkyHelpTeam Every time I try and do this online it comes back and says it can’t be done online right now. Your help with this would be appreciated
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Ian Tyers
(@ianptyers) reported
from
March, England
@ms_manutd @SkyUK Thanks. I've had Sky for 15+ years and BT Sport since they got the CL. I've rarely had any problems with either, but Virgin was going to save me money. I'd really prefer to stay with Sky especially now they can provide BT Sport. You may have just swung it 👍😊
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James Wright
(@jameswright2004) reported
from
Witcham, England
@btsport should follow the lead of @SkySports and allow customers to pause/cancel their contracts until real sport is resumed. I’m happy to pay for what I signed up for. I did not sign up for constant replays on the 2012 Championship season and closed door WWE wrestling......
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Jayne Greenwood
(@JayneGreenwood4) reported
from
Cambridgeshire, England
@farmra @SkyHelpTeam Yeah I get the same, hopefully @SkySports can sort their technical issue out swiftly!
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Ian Brown
(@ianbrown1970) reported
from
Waterbeach, England
@danielb0y @stivesposh @parker_64 @Debrap64 @premierleague @theposhofficial @CambridgeUtdFC @SkySports **** premier league support propper football #cufc
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Steve Banham
(@SteveBanham) reported
from
Newmarket, England
@rjmartin1985 @SkySports Wow games gone. That Ampadu is obviously the type he went down like the keeper had floored him in the box trying to win a peno as well
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S....
(@warriordotcom) reported
from
Cambridgeshire, England
@SkyHelpTeam hello, I need some help on behalf of my mum please. She is a sky customer, but has had no Internet for near on a week now and can't get through to anyone for help. Thanks
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James Wright
(@jameswright2004) reported
from
Witcham, England
@rollingcreation @skytv @SkyHelpTeam Yes, I’m soooo lucky they can squeeze me in this month...... But it’s ok, because as the Customer Service tells me: “You can still watch on your PlayStation”..... Ideal for a family of four that share no common TV interests.....
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S....
(@warriordotcom) reported
from
Cambridgeshire, England
Any help @SkyUK @SkyHelpTeam?? Tweeted yesterday and not had any reply 🤔
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Kerry Cook
(@KerryMarieCook) reported
from
Chatteris, England
@SkyHelpTeam my husband received a call offering a deal, he said he would think about it and call back however was told they could not access the same deals as the sales team that called him. We have now been waiting weeks for a call back. Can you help please?
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Helen-Jason-Mille
(@jasonhelenmille) reported
from
Chatteris, England
@SkyHelpTeam #blackfriday offer ends in 4 hours. Call this number it says to me, an existing customer. The number is closed. Absolutely rubbish.
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Stephanie Dunmore
(@stefd159) reported
from
Red Lodge, England
@SkyHelpTeam I am a key worker & have been trying for weeks to speak to someone from your team. The call options are so restricted that it cuts you off & no live chat or help on the app or website. Since upgrading my package, my bills are not what they should be, plus other issue
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Nick Edgley
(@DonEdgley) reported
from
Mepal, England
@legendkiller2k8 @SkySportsPL but you have to request it and most I know say it doesn't work. They should pause it for every sports channel automatically. Customers shouldn't have to request it. Come on @SkyUK many firms helping out.
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Ian Tyers
(@ianptyers) reported
from
March, England
@ms_manutd @SkyUK At the end of the day I'm not bothered about saving £35 / month if the service is crap 🙄 Besides, now I can go all in with Sky (or BT) I might save on the £120 anyway 😊
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Steve Collins
(@Briareos35) reported
from
Littleport, England
@SkyUK why are you making it so increasingly difficult for customers to contact you? Your app isn't working, you won't allow us to phone up, and the online process is so convoluted it's unreal. I'm trying to sort an issue you "fixed" but have actually made worse!
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Claire Hunt
(@cla1r3_b3ar) reported
from
Red Lodge, England
@SkyHelpTeam how can we chat to someone about our account? We are due to renew but just noticed new customers are getting a better offer. Wondering if we can match this deal or if we can cancel and sign up again. Many thanks.
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Rikki Barnes
(@RikkiBarnes1) reported
from
Mildenhall, England
@SkyHelpTeam Reward would come, ignore email sent on May 30th stating your friend has not become an active Sky TV customer, so unfortunately you don't qualify for an Introduce a Friend reward, & which they did in June because of COVID not fault of their own, did refer a friend on Feb 29th
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Raymond Docwra
(@RaymondDocwra) reported
from
Fordham, England
@LucyBirch2014 @skytv Yep I’m currently on the web chat service. Been on hold for over an hour now !! Can do what I need to either via app on on screen. Crap service @SkyHelpTeam
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Helen-Jason-Mille
(@jasonhelenmille) reported
from
Chatteris, England
@SkyHelpTeam when you treat the Mr to a movie, #1917themovie and you’ve bought a documentary of the same name. #disappointed
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Bishop
(@AlexBish7) reported
Just watching The Transfer Show on @SkySports. Absolute garbage, Dharmesh Sheth is sickly, makes every transfer sound like the biggest in history
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AmyAnne
(@AmyAnneDixon) reported
@SkyHelpTeam hi I'm having a problem with my Sky Q box. Been connected to the Internet all day and now won't connect. Tried reconnecting via WPS and putting in password and doesn't connect
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Aine
(@ainemmaguire) reported
@mattski2000 @SkyUK well, afraid changing over from sky tv not as straightforward with 30 days notice required and the reality that you will be continue to be charged even when you've changed over to another service provider as in my case
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Fiona Marsh
(@FionaMarsh76) reported
@SkyHelpTeam Nothing to help me record the call just how to record an email!
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stephanie
(@Leverage1) reported
@SkyHelpTeam I dont have a router with sky? Im waiting on a new sky tv box, it would take me more than a few minutes to take a tv off the wall and get the old sky tv box to give to dpd at the time of delivery. Can you help to get this parcel resent to me or do i need to phone yet again?
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(@r3n 🏴🇪🇺
(@Ind3pendent7) reported
Should be able to cancel online @skyhelpteam @ofsted Been trying to cancel the order since Jan 3rd!!
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trudi cooke
(@rubyslippers01) reported
@SkyUK i am having problems with my broadband ive done the advised diagnostic test i was told to ring you. I have been told i could wait up to 1/2 hour for an answer. Not acceptable i pay you plenty for my setup and would like some customer service. Even if it is via phone
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Maz
(@marianneoxox) reported
@SkyHelpTeam Hi there! I have a mitel teleworkers phone which has been working no problem up until the last few weeks. However, I’ve now been experiencing connection issues. Could you please advise if any changes have been made or if there are any problems I should be aware of?
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Lola Sunnybutter ❤️
(@LolaSunnybutter) reported
@SkyHelpTeam Standard Sky service then... don't care that you have given a customer an appalling service I wouldn't treat something I stepped in as awfully as Sky has treated me
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mark mccaffer
(@jaffamccaffer) reported
@SkyHelpTeam I've had no satellite signal all day, I've twice all the trouble shooting but nothing works, won't even load up the TV guide. Can't get an engineer out until mid Feb. Please help.