Sky

Sky Outage Report in Helsby, Cheshire West and Chester, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Helsby, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Helsby, Cheshire West and Chester, England 12/10/2025 13:35

December 10: Problems at Sky

Sky is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Helsby, Cheshire West and Chester, England

The most recent Sky outage reports came from the following cities: Liverpool, Northwich, Widnes, Wallasey, Chester, Prescot, Warrington and Prenton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool TV
United KingdomNorthwich Internet
United KingdomLiverpool Wi-fi
United KingdomWidnes TV
United KingdomLiverpool TV
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Helsby, England

Latest outage, problems and issue reports in Helsby and nearby locations:

  • floydsummers KARLFC (@floydsummers) reported from Liverpool, England

    What shit is this #SkySports #debate 🥶😴

  • natalie_2917 unbearablenat😉 (@natalie_2917) reported from Liverpool, England

    @SkyHelpTeam I have an engineer coming out tomorrow after a nightmare day with awful WiFi I shall update after they been but I will warn customers they are dependant on how many devices you have connected which I wasn’t told when I signed up!

  • davidh0189 David Hodgson (@davidh0189) reported from Warrington, England

    @SkyHelpTeam hi sky talk and broadband down in Warrington area. Sky app to check status isnt working either. Are there any problems and if so when will it be sorted

  • HelenSocKnowHow Helen Ball (@HelenSocKnowHow) reported from Liverpool, England

    @icklepickle @CallmeDownsie @SkyHelpTeam But running down our data allowance 🙈😳

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.

  • chezr911 Cheryl Corless (@chezr911) reported from Warrington, England

    I love getting cut off 3 times during phone calls @SkyUK. Customer service is that awesome that they don't phone back they leave you to get back in the queue that 'could be more than 30minutes' 👍 all I want is a cost for multiroom but it seems that is too much to ask!

  • natalie_2917 unbearablenat😉 (@natalie_2917) reported from Liverpool, England

    @SkyUK can’t believe poor your customer services is it’s almost laughable you admit even under your new WiFi guarantee im not getting right service it’s appalling and let me leave my broadband contract but then have the cheek to tell me your increasing the price of my tv package

  • sarah_comber Sarah (@sarah_comber) reported from Liverpool, England

    @SkyHelpTeam help please before we go insane 😩 we have Sky Q & trying to download a box set it says we have no internet connection. Keep trying to connect to the box which works then immediately disconnects! Have tried turned it off &on! All other devices in household connected!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

  • phanleyphotos Paul Hanley Photos (@phanleyphotos) reported from Prescot, England

    Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬

  • JackTWilson95 Jack Wilson (@JackTWilson95) reported from Northwich, England

    @SkySports @GTagg97 @SoccerSaturday No shock there’s us going 1-0 down at Stockport😂 I was at that game

  • LizHannah25 Liz Whitehouse (@LizHannah25) reported from Garston, England

    @SkyHelpTeam Hi ET If you read my tweet you will see I checked my service, and I already followed the steps in resetting my modem. The internet light is amber, it is not an issue my end. It is clear there is a wider issue, please help and not divert attention

  • tconroyjnr Thomas Conroy (@tconroyjnr) reported from Liverpool, England

    @SkyNews @SkySports What a ****. And there lies the problem.

  • Aprilhouse23 Chris Morgan (@Aprilhouse23) reported from Higher Kinnerton, Wales

    @SkyUK your internet is down yet again. Stop advertising something you can't provide to the customers you've already got that are counting down the months to leave you.

  • chriswires1985 Chris (@chriswires1985) reported from Risley, England

    Still waiting for a refund from @SkyUK not great customer service at all. How hard can it be to process a refund and issue a cheque. Think it’s time to take it to the ombudsman let them look how shabby sky customer service is

  • natalie_2917 unbearablenat😉 (@natalie_2917) reported from Liverpool, England

    @SkyUK I’ve just signed up to this it better work your current fibre is beyond crap getting 0.3mbps in some rooms ... useless

  • davidh0189 David Hodgson (@davidh0189) reported from Warrington, England

    @SkyHelpTeam Sky at last have confirmed there are problems in the NW

  • Aprilhouse23 Chris Morgan (@Aprilhouse23) reported from Higher Kinnerton, Wales

    @SkyUK your internet is down yet again. Stop advertising something you can provide to the customers you've already got that are counting down the months to leave you.

  • Cath_Ward14 Catherine (@Cath_Ward14) reported from Birkenhead, England

    Well @SkyUK is a joke. Advisor leaving me halfway through payment for their break!! Disgusting service #poorservice

  • lynnew69 Lynne 🐶🐶🐾🐾 (@lynnew69) reported from Liverpool, England

    My sky Q app has suddenly stopped to connecting the box 🤬🤬🤬 FFS!! @SkyHelpTeam looking at the forums seems a common problem.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • XboxScott96 Scott Shaw (@XboxScott96) reported

    @SkyHelpTeam DONT GET SKY. Internet IS APPAULING AND WHEN YOU CALL THEM RHEY JUST HANG UP . HAD ABOUT 4 ENGINEERS AND PN TWO OCCASIONS NO ONE COME. PLEASE DONT BUY SKY

  • DieselTuning John Devlin ⚽️ (@DieselTuning) reported

    @JacquiOatley @SkySports @SoccerSaturday Hope they got an upgrade Jacqui, ladies facilities are notoriously bad at most grounds, why should that be in this day and age? 🙄

  • bubblesarah bubblesarah (@bubblesarah) reported

    @SkyHelpTeam You didn't even help me,

  • SteveW88 Stephen Williams (@SteveW88) reported

    @SkyHelpTeam No, it's my mobile that is with you! I'm relying on my piggy bank data and the mobile connection isn't great (never has been really). So I'll be looking at a new phone provider after my 2 years with you is up, that's all

  • jbrad3500 Jason (@jbrad3500) reported

    @MikeyTheGreek29 @SkyUK I’ll be doing exactly the same. Haven’t touched my sky tv box in over 6months. Such crap, over priced and continual prices increases. Disgusting practice

  • tipee41 Little Miss Sunshine (@tipee41) reported

    @SkyUK I’m a very cross VIP customer - i am seriously thinking of cancelling my subscription with you after so many years!!!!

  • tipee41 Little Miss Sunshine (@tipee41) reported

    @SkyHelpTeam In the call on Tuesday it was never mentioned that prices would be rising shortly! Surely advisors were aware of this and should be advising customers?? I understand that prices need to rise, I contacted as in the current climate I’m trying to save any money where I can

  • markyanderson91 Mark Anderson (@markyanderson91) reported

    What have @SkyUK done to Soccer Saturday man! Absolutely terrible now man, panel is joke it’s absolute tragic watching this now! #soccersaturday

  • AberdeinStacey Stacey Aberdein (@AberdeinStacey) reported

    @SkyHelpTeam is there a outage effecting the LS27 area? Unable to work from home and testing online has misleading information?

  • adamreeve87 Adam Reeve (@adamreeve87) reported

    @SkySports has Don Goodman been sponsored by Ivan Toney to mention him as many times as possible!! It’s embarrassing the lads not even playing! Awful! Might want to mention that @Coventry_City have played well today! #pusb