Sky Outage Report in Helsby, Cheshire West and Chester, England
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Helsby, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Helsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map Near Helsby, Cheshire West and Chester, England
The most recent Sky outage reports came from the following cities: Liverpool, Wallasey, Chester, Prescot, Warrington, Northwich, Prenton, Widnes and Bromborough.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Liverpool |
Internet | |
| Wallasey |
Phone | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Sky Issues Reports Near Helsby, England
Latest outage, problems and issue reports in Helsby and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’ve already tried calling, you have a message saying you’re very busy and that means sitting on a phone queue. Nobody actually seems to be available to help at all. Really disappointing from a company the size of @SkyUK that it’s so difficult to actually speak and get help.
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Chris
(@chriswires1985) reported
from
Risley, England
Still waiting for a refund from @SkyUK not great customer service at all. How hard can it be to process a refund and issue a cheque. Think it’s time to take it to the ombudsman let them look how shabby sky customer service is
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Dave Woodward | Ubisoft 🌟_Player 2018 |
(@DaveWoodwardAC) reported
from
Birkenhead, England
@SkyHelpTeam having issues with my email account once again it has logged me out and changed my password getting sick of this now
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam @SkyUK I’ve tried a PM, I’ve been told to wait 10 days. Given my speed hasn’t changed since the service was installed 3 days ago I don’t anticipate it changing over the next 7 days. You’re failing to meet the guaranteed minimum speed so let’s see if you can meet it in a week’s time.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
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Lynne 🐶🐶🐾🐾
(@lynnew69) reported
from
Liverpool, England
My sky Q app has suddenly stopped to connecting the box 🤬🤬🤬 FFS!! @SkyHelpTeam looking at the forums seems a common problem.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So @SkyUK finally just replied to me on Messenger. Then said that as I’ve been with them for over 10 days I’ll need an engineer. Except I only had the service installed on Friday, not 10 days ago. Such poor service. So @SkyUK cancelled and over to @VodafoneUK instead now.
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KARLFC
(@floydsummers) reported
from
Liverpool, England
What shit is this #SkySports #debate 🥶😴
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
1.5 hours since starting a chat with @SkyUK support via Facebook Messenger and I’m still being passed to agents. Nobody has spoken to me yet. Time to cancel the service, this is poor.
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Catherine
(@Cath_Ward14) reported
from
Birkenhead, England
Well @SkyUK is a joke. Advisor leaving me halfway through payment for their break!! Disgusting service #poorservice
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Started a chat on Facebook Messenger with @SkyUK regarding my broadband issues at 9:04am. Since then I’ve been passed to 4 agents, none of which have actually spoken to me and have just passed me straight on to someone else. Supposedly it was a 20 min wait to speak to someone...
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam @SkyUK @Ofcom I only get told to speak to someone after 10 days has passed, which is starting to feel like a delaying tactic to be honest. I’ve tried calling and you’re very busy with calls, I haven’t got time to sit in a hold queue. My service isn’t even a week old, I should need to call.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Interesting that @VodafoneUK say OpenReach confirms a higher minimum speed than @SkyUK are advising I will get as a minimum. On top of that, @VodafoneUK’s own guarantee is higher again too. Maybe I should’ve gone with @VodafoneUK instead. Might cancel @SkyUK not even a week in.
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Sarah
(@sarah_comber) reported
from
Liverpool, England
@SkyHelpTeam help please before we go insane 😩 we have Sky Q & trying to download a box set it says we have no internet connection. Keep trying to connect to the box which works then immediately disconnects! Have tried turned it off &on! All other devices in household connected!
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S J English
(@ghe4m) reported
from
Liverpool, England
Thankfully England’s 2 games are on @ITVSport not @BBCSport which means I will be able to watch them. I can’t how sometimes the bbc get them what with it bring a subscription service like @SkySports
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Day 4 and still no change from @SkyUK broadband speed, and still not hitting the “guaranteed minimum speed”. 6 more days for them to fix it...
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Chris Morgan
(@Aprilhouse23) reported
from
Higher Kinnerton, Wales
@SkyUK your internet is down yet again. Stop advertising something you can provide to the customers you've already got that are counting down the months to leave you.
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Chris Morgan
(@Aprilhouse23) reported
from
Higher Kinnerton, Wales
@SkyUK your internet is down yet again. Stop advertising something you can't provide to the customers you've already got that are counting down the months to leave you.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Phil 🇺🇸🇬🇧
(@Phil347395025) reported
@SkyUK Heard so many complaints it’s a load of ****
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jack
(@Jackjjbaker) reported
@SkyHelpTeam Hi, have 6 months left on my broadband, but am moving house and want to take sky broadband with, any help with work g out how to do this?
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mhopestar
(@mhopestar) reported
@SkyHelpTeam That's great but any help with issue I reported earlier
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Kevin Bain
(@KevBain) reported
@SkyHelpTeam any known issues in KY15? Woke up to no internet, tried troubleshooting but still nothing.
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Dave Wright 🔜 Gen Con 🔜 Tabletop Scotland
(@A2ndChapter) reported
@SkyHelpTeam is there an eta for the outage affecting the Anstruther / KY10 area?
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Craig mc
(@Craigmc1977) reported
@SkyUK It’s a great idea just a pity the tvs you use are absolutely crap
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John W Edelman
(@johnwedelman) reported
@SkyHelpTeam Hi, been watching The Staircase on demand, but got to episode 8 and it's not there. Can't see any episodes on demand now. Can you help please?
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Kels
(@kellynelsonuk) reported
@SkyHelpTeam I've tried this link and it gives me an option to login to netflix but when putting sky user/password it obviously says no account found? I'm really confused!!
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Dean Flynn
(@deanflynn13802) reported
@ShodanAj @paulbarrett1964 @SkySports Typical person from the SH ye can never take a loss on the chin alwsys come up with excuses every time a nh bests ye
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Michael Boys
(@MichaelBoys4) reported
@SkyUK Not worth it!! We had it for 2 days and sent it back. Awful tellys!!! DO NOT BUY.