Sky Outage Report in Thornbury, South Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornbury, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Thornbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at Sky
Sky is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (14%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Thornbury, South Gloucestershire, England
The most recent Sky outage reports came from the following cities: Bristol and Stonehouse.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Thornbury, England
Latest outage, problems and issue reports in Thornbury and nearby locations:
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Paul
(@Paul_H1982) reported
from
Bristol, England
@SkyHelpTeam Sky mobile coverage across the UK is truly awful . Any plans to improve it so people, you know, can use the phones/plans we pay you a lot of money for?
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Paul
(@Paul_H1982) reported
from
Bristol, England
It’s becoming increasingly notable just how bad network coverage on @SkyHelpTeam is, please folk think twice before being tempted by cheap mobile package, coverage is awful in so many places
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chesterhdclarke
(@chesterhdclarke) reported
from
Bristol, England
@SkySports I hope whyte does get the WBC to name him mandatory for Tyson Fury and I'm a big fan of whyte. But the can man has turned down alot of fight's that would have got him here sooner like Ortiz, Joshua rematch, brazeale or however you spell that name because the money wasn't right.
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luke beedle
(@lukejherridge) reported
from
Kingswood, England
I wonder how many days in your life, u r on the phone to @SkyUK @SkyHelpTeam and still get nowhere? It’s funny, if u say upgrade, u r talking to someone within 5 min but say cancel and it’s over a 20 min wait and then when u r talking to someone, I get hung up on😡😡
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Rob
(@UsuallyAnn0yed) reported
from
Bristol, England
@MattBennett93 @SkyHelpTeam Having the same issue, did you resolve it?
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Hi, call me Chu x
(@xChuChux911) reported
from
Bristol, England
@SkyHelpTeam hi, I've been having 'signal' issues with my skyQ TV since last night. Screen keeps freezing and going pixilated on all channels. Settings say its good signal but obviously its not. Any idea why? Thanks. BS13 area
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Gregory Smith
(@Greg_Smith_v) reported
from
Rangeworthy, England
@SkyHelpTeam I'm having difficulty getting answers via DM or on the phone: what is the quickest way to find out when I will get a refund via the Auto Compensation Scheme, for a recent outage?
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Paul
(@Paul_H1982) reported
from
Bristol, England
@SkyHelpTeam if I’m ever going to be a good dad I need to be able to send Taylor Swift GIFs to my daughter & I can’t do that if your network coverage is absolutely awful. Can you please improve your coverage around Bristol. Why would I pay for data package if I can’t access data
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Kim Chong
(@ChongyMind) reported
from
Bristol, England
@SkyHelpTeam Any idea how long it’s going to be down Liam please?
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stace_the_face
(@stace_the_face) reported
from
Bristol, England
@SkyHelpTeam That there is an issue and they’re putting me through to talk to someone. This happened two weeks ago and next doors has been down for a week
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Martyn Oppery
(@thefrogbert) reported
from
Kingswood, England
@SkyHelpTeam Tried this. Says no issues but unable to find hub, even though I connect to it with WiFi. When I try to log in with WiFi, it says my connection has dropped and to run checks. I do that but after a few mins of searching, it just takes me back to connection dropped screen.
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Kath Langley #Corbynoutrider 🌹 #GTTO
(@granuailemalia) reported
from
Chipping Sodbury, England
@SkyHelpTeam any news on outage BS37 area? Been a couple of hours.
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Kath Langley #Corbynoutrider 🌹 #GTTO
(@granuailemalia) reported
from
Chipping Sodbury, England
Engineer has been. We have to literally wait for a phone call after he contacts some department at @SkyHelpTeam , when they will ACTUALLY switch internet & landine back on. He is going to ring me when it's done, rather than hang about here. Takes a while for him to get through .
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Paul 🏳️🌈🇬🇧🇺🇦
(@Grumbrela) reported
from
Bradley Stoke, England
@SkyUK hi, are you able to help with billing enquiries? I believe I’ve been billed twice !
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Kath Langley #Corbynoutrider 🌹 #GTTO
(@granuailemalia) reported
from
Chipping Sodbury, England
Aarrgghh @SkyHelpTeam no broadband or phone (guessing no tv either) known problems BS37 area?
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Kath Langley #Corbynoutrider 🌹 #GTTO
(@granuailemalia) reported
from
Chipping Sodbury, England
@SkyHelpTeam Broadband now reinstated Landline still not working , but hopeful it will be resolved soon. Lots of phone calls involving diagnoses about coincidental "main phone line "problem & #openreach engineer appointment for next week. Also text asking for payment of bill paid yesterday.
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Phil Craig
(@philmcraig) reported
from
Bristol, England
Seriously @SkyHelpTeam you cannot leave it like this & expect customers to stay with you afterwards. Just saying what the problem is & that someone is actively working on it would help. The links you send to do a self test just lead us to a brick wall with no useful info at all.
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Paul
(@Paul_H1982) reported
from
Bristol, England
I would love to be on the kind of mobile network where I could just stop on my walk, sit on a bench and check Instagram but sadly @SkyHelpTeam mobile network has truly awful network coverage you can’t do basic things like that, really pissing me off now.
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Aidy Muttram
(@aidymutts) reported
from
Yate, England
@SkyHelpTeam Hi, I'm trying to figure out how to cancel my TV & Broadband account with yourselves, but there doesn't seem to be any guidance on your website. Can you help please?
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Craig Capel
(@craigcapes) reported
from
Bristol, England
The £ gleaned by both @virginmedia and @SkySports in making it difficult for fee/ subscription paying members to watch “each others” content must clearly outweigh the customer service calls and complaints 🤬
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Socially Distant Steve Returns
(@sbd233) reported
from
Belfast, Northern Ireland
@SkySports Shilton’s support of UKIP and xenophobic rants leave quite a sour taste.
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Sophia
(@Sophia56512996) reported
@Darryl_lal @Ben_Armstrong10 @SkySports I’ll advise you to get in touch with Cybercracksecurity on Instagram they were able to recover my account maybe they can help you
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Gareth J Morrallee
(@gmorrallee) reported
@SkyHelpTeam It would probably help if you fixed the manage your account website so people could activate Talk Shield from there rather than having to ring up to turn it on. It obviously used to work (as the documentation points towards doing it that way) but the link now leads to covid page
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Jon+Paul
(@_Jon_Paul_) reported
@SkyHelpTeam Hi, I spoke to someone earlier about my sky bill. She was a real help. Could someone pls ask that person to get back to me by phone or email. I need broadband at another address. Must be the woman who I spoke to around 12.44pm. She helped with my disability. Thanks
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Adam
(@Adam77312533) reported
@comeonarsenal23 @SkySports Typical working class Tory! Thick as **** and gullible
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paul macready
(@duklaprm) reported
@SkySports It leaves a sour taste to go on about it. Maybe shilts should have jumped higher...he's barely off the ground. It was a cheat.but only.coz he was piss poor at defending the cross
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Stream Tellison ✨
(@_moottt) reported
@SkyHelpTeam Managed to get logged into my account on a colleagues phone and now my installation requires action, someone has been in my flat since 8am awaiting an engineer so what is actually happening here. Second time now sky have let me down
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D real chocolate
(@Drealchocolate) reported
@SkySports No problem
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Dean Douglas
(@Dean_D_Douglas) reported
@SkyUK just sat on hold to sky mobile for 20 minutes just to be cut off, awful customer service. Please DM me to contact me back.
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Russ Cole
(@russjcole) reported
@virginmedia I don't know what a BQM is. Can someone not call me. I'm fed up with the service and want to leave. @SkyHelpTeam if I move to you do you manage canceling my contract with @virginmedia ?