Sky Outage Report in Patchway, South Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Patchway, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Patchway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at Sky
Sky is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Patchway, South Gloucestershire, England
The most recent Sky outage reports came from the following cities: Bristol, Bath and Portishead.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Bristol |
Phone | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Internet | |
| Bristol |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Patchway, England
Latest outage, problems and issue reports in Patchway and nearby locations:
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Aidy Muttram
(@aidymutts) reported
from
Yate, England
@SkyHelpTeam Hi, I'm trying to figure out how to cancel my TV & Broadband account with yourselves, but there doesn't seem to be any guidance on your website. Can you help please?
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Kath Langley #Corbynoutrider 🌹 #GTTO
(@granuailemalia) reported
from
Chipping Sodbury, England
@SkyHelpTeam Broadband now reinstated Landline still not working , but hopeful it will be resolved soon. Lots of phone calls involving diagnoses about coincidental "main phone line "problem & #openreach engineer appointment for next week. Also text asking for payment of bill paid yesterday.
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Paul 🏳️🌈🇬🇧🇺🇦
(@Grumbrela) reported
from
Bradley Stoke, England
@SkyUK hi, are you able to help with billing enquiries? I believe I’ve been billed twice !
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shaunfifa Kingfc
(@ShaunfifaK) reported
from
Bathford, England
@SkyHelpTeam No its sun out its youre crap not working im fedup with it now all the time same crap 5 times i reset it nothike skyq box its ****
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Kath Langley #Corbynoutrider 🌹 #GTTO
(@granuailemalia) reported
from
Chipping Sodbury, England
Engineer has been. We have to literally wait for a phone call after he contacts some department at @SkyHelpTeam , when they will ACTUALLY switch internet & landine back on. He is going to ring me when it's done, rather than hang about here. Takes a while for him to get through .
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Martyn Oppery
(@thefrogbert) reported
from
Kingswood, England
@SkyHelpTeam Tried this. Says no issues but unable to find hub, even though I connect to it with WiFi. When I try to log in with WiFi, it says my connection has dropped and to run checks. I do that but after a few mins of searching, it just takes me back to connection dropped screen.
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Kim Chong
(@ChongyMind) reported
from
Bristol, England
@SkyHelpTeam Any idea how long it’s going to be down Liam please?
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shaunfifa Kingfc
(@ShaunfifaK) reported
from
Bathford, England
@SkyHelpTeam how many more times do i have i have say this no tv agen this its heting **** now and im realy geting fedup wuth this
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Graham
(@grazzah) reported
from
Bathford, England
@SkyHelpTeam Hi, Sky Broadband has been down all day in Bath area Any idea when this might be resolved? Thanks
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Graham
(@grazzah) reported
from
Bathford, England
@SkyHelpTeam Hi, the Windows version of SkyGo doesn't work anymore. Keep getting problems connecting (001) when starting. Tried reinstalling and clearing appdata. Works ok on android
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Phil Craig
(@philmcraig) reported
from
Bristol, England
Seriously @SkyHelpTeam you cannot leave it like this & expect customers to stay with you afterwards. Just saying what the problem is & that someone is actively working on it would help. The links you send to do a self test just lead us to a brick wall with no useful info at all.
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Kath Langley #Corbynoutrider 🌹 #GTTO
(@granuailemalia) reported
from
Chipping Sodbury, England
@SkyHelpTeam any news on outage BS37 area? Been a couple of hours.
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luke beedle
(@lukejherridge) reported
from
Kingswood, England
I wonder how many days in your life, u r on the phone to @SkyUK @SkyHelpTeam and still get nowhere? It’s funny, if u say upgrade, u r talking to someone within 5 min but say cancel and it’s over a 20 min wait and then when u r talking to someone, I get hung up on😡😡
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Kath Langley #Corbynoutrider 🌹 #GTTO
(@granuailemalia) reported
from
Chipping Sodbury, England
Aarrgghh @SkyHelpTeam no broadband or phone (guessing no tv either) known problems BS37 area?
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stace_the_face
(@stace_the_face) reported
from
Bristol, England
@SkyHelpTeam That there is an issue and they’re putting me through to talk to someone. This happened two weeks ago and next doors has been down for a week
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Paul
(@Paul_H1982) reported
from
Bristol, England
@SkyHelpTeam if I’m ever going to be a good dad I need to be able to send Taylor Swift GIFs to my daughter & I can’t do that if your network coverage is absolutely awful. Can you please improve your coverage around Bristol. Why would I pay for data package if I can’t access data
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Gregory Smith
(@Greg_Smith_v) reported
from
Rangeworthy, England
@SkyHelpTeam I'm having difficulty getting answers via DM or on the phone: what is the quickest way to find out when I will get a refund via the Auto Compensation Scheme, for a recent outage?
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shaunfifa Kingfc
(@ShaunfifaK) reported
from
Bathford, England
@SkyHelpTeam No satellite signal it was working thennoff i reset the box 4 times stil nothike this its starting to piss me off now i not paying no money for this u can forget it
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shaunfifa Kingfc
(@ShaunfifaK) reported
from
Bathford, England
Whonder if virgin better the this @SkyHelpTeam tv down agen saying the same all the time i not paying fir this 2 days same crap no tv then it works then it just stops 10 years ago it whould work but now it dont
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shaunfifa Kingfc
(@ShaunfifaK) reported
from
Bathford, England
@SkyHelpTeam Had no tv agen its on but we have tv now but the tv guad not working i geting fedup withit every 2 to 3 days its the same thike no tv
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Waters
(@scottwaters41) reported
@SkyHelpTeam was promised a call back on the 2nd. CR had been raised to fix an issue with me not being able to order Ultrafast Plus. No call. Why?
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ashley mansfield
(@ashleym2k) reported
Sadly still not had reply from complaint to dunstable depot@DPDgroup_news ( this is the only dpd Twitter account I can find for them ) as per the advice I did get from my original call I will now need to contact the sender @SkyUK about the poor dpd service
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michelle mason
(@michelleamason) reported
@SkyHelpTeam I have logged into their acc and run the connection test (I am not with them).it says theres a problem and to call sky to go through the next steps of sorting it out. they are almost 90 and are unable to crawl around plugging things in and out so can’t you just send an engineer?
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cockneyjew
(@cockneyjew1) reported
@SkyHelpTeam Sports package, I don’t want to sign in to anything surely there must be a number you can phone without having to sign in.
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Alexis Ternoy
(@aternoy) reported
@SkyHelpTeam @WeAreOpenreach we don't know why they didn't come, we re-schedule and wait. We are both working from home, no internet, we pay for dongle (30£ each p,m) and you keep offering apolgise and no resolution. We are exhausted to have to chase OURSELVES (not you, you never call us)
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From Another Place 🎃 🌹
(@StandardLeeb) reported
@SkyHelpTeam I can't see the full link there, but on the Website it doesn't let you downgrade. Are you saying there is no text method of customer support (e.g. email, Live Chat or here)? I can't get through via phone. I this isn't an option I'll be forced to cancel my subscription.
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Kirsten Smith
(@KirstenSmithHR) reported
@TheChiefCheese @SkyHelpTeam I have had ALL the tech issues this week… so I feel you! My hot water, internet & two phones so far 😳 As much as I believe the woo woo stuff I wonder if it’s all the 5g stuff they’re doing.
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Tom ن✊🏻🇪🇺🇬🇧🏴🇿🇦🇳🇦🇵🇸🏳️🌈
(@itomb) reported
@SkyHelpTeam wow! On hold for 45 mins told I had to be transferred to another department then just cut off! This is not a way to treat customers!
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emily.
(@EmiPlays_) reported
@SkyHelpTeam Hi there, I've been having internet troubles for several weeks as it keeps disconnecting/reconnecting and we keep having to use the Sky reconnect/fix only for it to go off again. Our internet has been off at least 7 times today and whilst it is only for short bursts-
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Ewan Murray
(@EwanMur48575694) reported
@SkyHelpTeam any update on the sky outage in Scotland.