TalkTalk Outage in West Molesey, Surrey, England

@TalkTalk our broadband keeps dropping out making it unusable, is there an issue in the #Catford area please?

@TalkTalk Why has your service been buffering all day? Is there an issue in the Willesden area?

@TalkTalk Hi I desperately need a new router but I don’t have a phone with you but internet I do so I am unable to contact you lease HELP

@TalkTalkGroup @TalkTalk refusing to speak to me regarding my issue!!!

@TalkTalkGroup @TalkTalk I’m so angry you have Chinese partying while answering calls!!! How dare you disrespect us as bad as that!!! All I wanted was a poxy new remote!!!!

Talk talk are ****!! Called to just get a new remote the Chinese were partying in the background and have stall me tv!!!! @TalkTalkGroup @TalkTalk got no tv no remote!!! Disgusting behaviour not only are we on a lockdown but u guys want to rub it in partying!!! Send me a remote!!

@RuthCadbury @TalkTalk @RuthCadbury please could you help support supply staff. We have none to ask for help? I sent you an email. Please if you could advice 🙏🏼 thank you

Is anyone from @talktalk Interested in my 92 year old Covid sick mother? All we want is some help? Can anyone help?

@TalkTalk my 92 year old mother is on a covid ward how can we top up her phone? We don’t have her login or account number. We need to stay in touch with her. Please help

@TalkTalk is there a problem with broadband in NW10? I can't access internet at all after following all your troubleshooting steps. Your texts says the connection is fine which is not!

@TalkTalk my internet is down, what can I do? Is there any issue? I'm working and need it back ASAP please somebody help.

Imagine I’m in the middle of a Global Pandemic doing a degree from home and @TalkTalk is trying to get my mum to pay £50 to cancel her broadband

What is going with service @TalkTalk - going round in circles trying to get help on 48-hour outage and no one available.

@TalkTalk why have you sent me a bill when I am no longer a customer of yours and have terminated my contract?

@TalkTalk is there an issue in Catford SE6? Phone line but no broadband..

@TalkTalk why do I have problems with my fibre every single weekend?

@TalkTalk Thanks for the reply but yes, it was some of the worst customer service I’ve ever experienced I regret to say. I even tried the phone option to give it another chance, 32 mins later, I couldn’t even get past the automated (non working) system. Really think you need to review it.

@TalkTalk hi there, I’ve been trying to login to my account and check my bill since last night and it is telling me web page not found. I used the emailed to me by Talk Talk.

@ChipShopBird @BritishGas They usually have this online chat, is it unavailable? This surely ain't the year for customer service. At lea you don't have to deal with @TalkTalk...

@TalkTalk hello.I am no longer a Talk Talk Customer. I would like confirmation that I am no longer being charged as of 16/11. Tried calling customer service but it asks me for Talk Talk landline. Don’t want to go on chat as it took 2 hours last time and they didn’t solve my issue

@TalkTalk Just had a call however it turns out I have no wifi till 15th due to you guys and the lack of communication/contact, promised call backs. Entire issue could have been avoided. How am I supposed to complete my work? Communication lacks so badly from you guys 👎🏻😕

@TalkTalk customer service is the biggest load of shite

@TalkTalk Hello. I’m a support worker and trying to sort my clients broadbands. He hasn’t got all his phone number but account number etc. Who can I phone please? Thanks x

I would highly recommend no one ever use any @talktalk services. ever. worst customer service I’ve ever experienced 🥴

@TalkTalk I’ve been on hold for over 2 hours to cancel my broadband... this is the 3rd time I’ve tried to contact you. I started as caller number 50 however, as I got to caller number 7 suddenly I started going back up to caller number 12 then 13 then back down to 8..disgusting!

@TalkTalk Still waiting to cancel! My contract ended on 2nd March but apparently need 30 days notice for an engineer to disconnect, they then offered 7 days but now they can’t do it and I need to wait for a call back! Absolute shambles of a company! Don’t use them!

@talktalk **** you guys, all I want to do is cancel my broadband and I’ve been sat on hold for 3 hours, hung up on twice and then when I did get through to a real person they just... stopped talking...

@TalkTalk I’m trying to return my old equipment, but your customer service refuses to send the returns bag to my current address. It hardly makes sense in the current circumstances to disturb the new residents at my old address. Please don’t make me consign it to landfill.

@TalkTalk How long have you got? 1 hour 10 mins on chat to be disconnected, no working service since December, super slow customer service, having to repeat the same thing a thousand times over. Your customer service principles are shocking

@TalkTalk She needs to cancel her broadband as she is moving. She says she has been on hold now for over 2 hours and has hung up requesting a call back