TalkTalk Outage in Hillingdon, Greater London, England

@TalkTalk nearly 3 hours on your online chat to be told that I need to pay for more equipment to make your WiFi work. After nearly 20 years as a loyal customer to get this level of service shocking. #talktalk #shockingservice #broardband #talktalkbroadband

@SibsMUFC Unless you have @TalkTalk broadband. Then it is utter shit like everything else.

@TalkTalk unreal scum charging a suicidal mentally ill person in a secure unit 190 to cancel

@TalkTalk Since 10:00 on the phone with talk talk and Apple, then talk talk, then Apple ... it’s nobody’s fault but the internet still doesn’t work... interesting how support works 🤔

@TalkTalk I understand that you might have a problem for a day, or two, or three but for the whole month the internet is not working properly is a disgrace 😡

Of course you do. The solution is, as we all know, replacing BT, Virgin, Sky & TalkTalk with The Soviet Committee for Broadband.

@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!

@TalkTalk the worst company in the world! No working internet for six months! Now need to cancel as I am moving home! They can’t do that!!! They can only keep charging me for a service that does not work!!!!

@sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

@TalkTalk your customer service is shocking. I’ve spent the past 5 hours trying to resolve connection issues and spoken to 9 different people. Please can you get someone to call me either resolving my issue or cancelling my contract.

@TalkTalk The same. This seems to happen ever night and before you say have you reset the router that’s a yes and the light is white on the router so it’s not mine end where the issue is coming from.

@EmmaLovelace @TalkTalk Well I suppose that narrows my choices down

@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

@ProOnlineLearn @iljalondon @photogog @TalkTalk It would appear @TalkTalk don't even recognise we have a problem Just keep saying reboot

@TalkTalk @WakeupWWeechy We've all tried rebooting it doesn't work and more annoyingly you don't even recognise their is an issue

@TalkTalk Hi Zach, as per my previous tweet no Internet since yesterday. Orange light only on a modem. We called you twice and second time we were told there was an outage. Please check other tweets and messages as people are commenting on it quite a lot.

I havent had internet all day :) Thank you @TalkTalk for having the worst customer service ever that you havent figured out what the problem is for the past 12 hours.

@TalkTalk part 5. I repeat... DO NOT get your internet from this company as they can not fix your problems and cause so much stress when trying to ring them and being on hold for half an hour at a time!

@TalkTalk Part 3 they are refusing to refund me until they have solved the problem.. but they’ve had 8 months to fix it!!!

@TalkTalk part 2 they have sent me several routers, engineers and I have spent HOURS and I mean HOURS on the phone to them with no solution offered!

@TalkTalk I can not believe the abysmal service from this company. They have literally taken our money for 8 months and not provided internet. Part 1

@TalkTalk Which we did, Wednesday Thursday and twice on friday.. but your customer service team is utterly shocking. And by looking at your reponses on twitter shows not alot is done to actually help customers out in the slightest. Repeating the same unhelpful scripted information

@TalkTalk are literally the worst. No internet since Tuesday- called them everyday to sort it out. Made us wait all week the tonight us they will send an engineer on MONDAY! 👍🏼 10/10 shite company with 10/10 shite customer service 👏🏽👏🏽👏🏽

@TalkTalk No phone, no internet, looking at your outage map I think you've got a problem

And the charges keep on going up. Now 2p a time to access @TalkTalk ‘s 1571 service! Time to start looking around for a new provider once my contract expires. #squeezingeverypenny #talkttalk #isitgoodtotalk

@TalkTalk Thanks but no thanks. I’ve just spoken with cancellations and decided to leave and go with @EE who have guaranteed me service. So incredibly disappointed with @TalkTalk

@TalkTalk Still not working. Was promised it’d be Tuesday, and then promised it’d be yesterday and still nothing. I’m just plain being lied to......

@caspvr yh i know thats why I put the ( ) but I'll be getting my own line so I wont have a problem of other people being on it pretty sure aswell only BT have the Netflix problem never heard any1 on talktalk sky etc moan about it

@TalkTalk No... you have the surname and the post code.which has been on twitter before..NW10 1AJ.. I am the account holder, so can we cut the bollocks & just fix my internet 😁

@TalkTalk The new router you sent hasn't solved the problem. Still no internet

@ErayTheDoughnut @TalkTalk You must move to Virgin ! Decent connection and their tv ain't bad

@TalkTalk dreadful service. Customer's are required to provide a month's notice to terminate. TalkTalk retains the Wi-Fi preventing new tenants from selecting their own provider😳

@TalkTalk can you fix my internet please 😱

15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

@TalkTalk morning just spoke to the cust service team I need to cancel my installation today as I’m of to hospital

@charliehalkett @TalkTalk They're awful, you should switch away from them ASAP if you can. Some providers like BT will buy your contract out, if you switch to them, if you're lucky. :)

@talktalk worst customer service .... incompetent …. incomprehensible …inept & completely shambolic. do not use talktalk.

@TalkTalk Oh shit sorry..will do.. but to be honest I don't really give a rat's @rse about my details being public... everyone knows who I am anyway

@TalkTalk Most #appalling #CustomerService trying to cancel account on three occasions x2 on phone x1 on live chat on x2 different days #system #incompetence #prevents - record of live chat instructing to close and cancelled direct debit will have to do!

No internet since ~10am 😫 this is not how I expected my weekend to be. Please fix it ASAP @TalkTalk 🙏

@TalkTalk seriously! You have literally pulled the internet in Westminster at the worst possible time!

Im so pissed off that I have @TalkTalk internet it’s probably the WORST thing ever

@TalkTalk Wireless connection. Service on a few minutes then off. This has been going on for a couple of days

The day I write a thread with my last month and a half experience in this 'network' provider, it will be the never ending thread. To summarize, again, avoid @TalkTalk at all costs.

@TalkTalk This is getting funny, @TalkTalk . The engineer was booked for today in the morning. 4:13pm and no engineer, therefore no internet. Bad news for me is that I need to stay with you until November... But it seems any penalty will worth the change...

You ain’t never experienced TalkTalk

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

For my UK friends...please avoid @TalkTalk and their network services. You will be more offline than online and they will not make the best as possible to fix it as soon as possible.

@TalkTalk in Rickmansworth seems to be down, cannot stream anything! So annoying, paying for a non premium service!

@TalkTalk absolutely awful service from TalkTalk leaving my grandparents without WiFi for nearly a week and never calling back to get it sorted!! How can a company pride themselves in being for everyone when they don’t even care enough to call back - absolutely horrific😡

@TalkTalk Can’t log me in due to tech issues

@TalkTalk I spent nearly 3 hours on the chat and I’m still paying for a service that does work correctly but I’m being told if I buy more kit it should make it better. That can’t be right

@TalkTalk I’m not in I’m at work now but I’m fed up of it going down

@TalkTalk I cancelled it. Weren’t here on time. Continued with @virginmedia as they don’t hang up on me mid conversation as they know how to communicate with their customers.

@TalkTalk Customer services seem to have no power to actually help! On the phone for an hour, left on hold, dropped line, then told we DO need an engineer for £40 that the site told us we didn’t need. So much faff and extra money we don’t have!!

@TheMarkTalbot @Robbill123 @GeoffRogersEU @Pilloque @HyperInertia @razisidd @britainelects Called The GPO to repair my phone in the 1970s phone working within 3 days. People used to complain that was too long! Line not working with TalkTalk a couple of years back over Christmas, over 2 weeks to get it back on and £50 compensation. Take me back anyway.

@TalkTalk Tbh, most of us would like to get decent speeds. Maxing out at 65mbs is just terrible. The UK infrastructure needs looking at.

Finally got through to someone who said they would cancel for me ....... also said I would receive email confirmation........ watch this space @TalkTalk

@TalkTalk My router is flashing orange and I have no internet . Help please !