TalkTalk Outage in Uttoxeter, Staffordshire, England

@TalkTalk can you reply to my DM ASAP. I need to discuss closing my account with someone and your online chat function is not working

@TalkTalk internet Bern dropping out for 3 days now in st3 postcode. I know it's not just me as people I know having same issues. What's going on as I cannot work and losing money.

@TalkTalk It is still the same yeah, and we have run the checks. The line check was done and said it sorted something but issue still ongoing. Obviously can't ring the issue through as call centres shut.

@NART1 @TalkTalk @MartinSLewis @BBCWatchdog I’d tweet, write and email your request to cancel so you have a written record of your attempts, as well as keep calling. Then write to Ofcom the ombudsman who will be able to assist if they won’t comply or refund you. Good luck 🤞

@DrBaggins1 tried using a twitter "helpdesk" myself last night. Turns out the item I thought was faulty "might be faulty" Great help lads, thanks. I think they used to work for talktalk

@TalkTalk It’s super slow, can’t watch anything on Netflix etc because it’s so pixelated and keeps buffering, have to use our phone data at home. We’ve restarted it so many times but it’s still happening

@TalkTalk complained via chat about your slow refund policy told someone would contact me about this surprised to find no one has #shocking

Oh my goodness @TalkTalk your customer service is shocking... we have been a loyal customer for years our box breaks down and you wont replace it without me paying £40 for an enginer to come and check my broadband. #byebyetalktalk

@GratiaetIacomus @TalkTalk Sorry, you were disconnected from the Twitter agent, can you please repeat your issue in full...

@TalkTalk No doubt i will be leaving this farcical service at the end of my current contract period.

@TalkTalk Offered an upgrade at a special rate due to poor connectivity only to be told i need to sign another 24 month contract!

@TalkTalk Been on the phone to customer service for over 2 hours still no resolution to my problems! went from a great experience to the worst one in a matter of minutes.

@TalkTalk tried multiple ways to cancel our service . Get through to your sales department in seconds, but in order to cancel service seems impossible? Now the phoneline is dead (but lines still within working hours) and live chat doesn’t work?

@TalkTalk Just had a call however it turns out I have no wifi till 15th due to you guys and the lack of communication/contact, promised call backs. Entire issue could have been avoided. How am I supposed to complete my work? Communication lacks so badly from you guys 👎🏻😕

@TalkTalk customer service is the biggest load of shite

@TalkTalk Hello. I’m a support worker and trying to sort my clients broadbands. He hasn’t got all his phone number but account number etc. Who can I phone please? Thanks x

I would highly recommend no one ever use any @talktalk services. ever. worst customer service I’ve ever experienced 🥴

@TalkTalk I’ve been on hold for over 2 hours to cancel my broadband... this is the 3rd time I’ve tried to contact you. I started as caller number 50 however, as I got to caller number 7 suddenly I started going back up to caller number 12 then 13 then back down to 8..disgusting!