TalkTalk Outage in Twyford, Wokingham, England

@TalkTalkGroup 1 I am a new customer, set up tv box and router on Weds, couldn’t get several apps to play content all had their own error boxes. Online chat with talktalk for ages, nothing helped. I decided to do a factory settings tv box reset - now works but pushes on every

@TalkTalk is there a problem with phone and internet in my area

Can’t get @TalkTalk to help me for another week until an engineer comes out. We know the issue! Have a 9 month old with a medical condition and need the baby cam to watch her!! Absolute out of order! #badcustomerservice

@unfunckt Really poor - obviously issues @TalkTalk - own up and fix it please

@unfunckt @AmyDanbrowsky @TalkTalk Nope - not working

@Kate_N_Walters @TalkTalk No connection here now - they can’t test your line as system is down!

@talktalk very slow internet this afternoon - down to 1mps. Is there an issue in Maidenhead?

@HannahLewin12 @TalkTalk Talktalk are ****.

@TalkTalk Hi, my emails have stopped sending using either webmail or my iPhone. On my iPhone it says my password is incorrect. Retyped it in and error still remains. Can you help?

@DavidBeckitt @virginmedia In my experience (so might be wrong), all the others use the same BT/Openreach infrastructure - so much of a muchness. I’ve got TalkTalk, it’s cheap & the new router is good. The customer service is poor tho’!

@TalkTalkHere @TalkTalk I want to speak to your customer service team to dispute my exit fee in circumstances where the service has not been fit for purpose.

And TalkTalk had the audacity to demand £25 off me for a service that didn't work & now they say I owe them hundreds even though I was disconnected! I wrote to Dido and got NOTHING! 😡 #Sackthelot #CORRUPTION #notmygovernment #voteofnoconfidence

@TalkTalk All help is needed! No Internet

@TalkTalk Hi, we’ve been without internet for 24hrs, we’ve followed all the steps on the website and can’t seem to get in contact with anyone to get it fixed. Can you please advise as your website is saying there are no issues in our area!

@TalkTalk I have to say trying to contact you being that I’m a new customer is SHOCKING. How are you to want new customers when we can’t even contact you. Something wrong with an order but no information. Shocking and disgusted.

@TalkTalk No phone, no internet, looking at your outage map I think you've got a problem

@TalkTalk dreadful service. Customer's are required to provide a month's notice to terminate. TalkTalk retains the Wi-Fi preventing new tenants from selecting their own provider😳

Credit where it's due @TalkTalk have phoned and apologised and taken full responsibility for the problem I was having on Monday. They spent 2.5 hours refusing to believe it was anything other than me at fault I couldn't see one particular website.

@TalkTalk Thanks for meaningless apologies- we need action and delivery of services as promised by you and PAID for by them! My parents are distressed by this scenario! I can DM details but this thread is staying open!I won’t continue to allow this sort of appalling service to be hidden.

@talktalk @BTOpenreach your customer service is an absolute disgrace. You have managed to leave my parents with no landline or internet facility for over a week & then the booked engineer fails to turn up after waiting in for 5 hrs and the promise of texts 30mins before visit.

@TalkTalk hopeless home move service. Appears that you have switched it back to old address despite it working at new address for the last 10 days! Advertised 24/7 chat support not available.

@amycerys @Philippah05 @TalkTalk Same happened to me, they said it was an exceptional case, said small print says they won't reimburse loss of earnings. I was without internet for 11 days. 7 hours wasted trying to get hold of someone to complain properly. Only offered £60 for my troubles. Terrible company

@TalkTalk Hi Jona - the internet went off Saturday and Sunday. There is an engineer coming today - Tuesday. I was on the phone with customer services for over an hour on Friday - so distressing! You have no idea how upsetting the whole business is!

@Philippah05 @TalkTalk I did home move yesterday lunch time. Used talk talk for couple of years now no problem and I’m still not connected. I work from home and have 3 homeschooling children at the moment, considering leaving as it’s ridiculous other networks would of connected us by now 🤬

@TalkTalk Need a new Internet provider as no Internet again from you two days after you said it was fixed and this is now a monthly problem worst service and now your stealing my money as I'm not getting the service I'm paying for

talktalk down for anyone else?

@TalkTalk I called customer services but not sure if it got resolved as the problem was and is with the fibre tp link modem given by open reach..the power adapters failed. Lucky I had a similar output adapter which belongs to my soundboard so I've resolv the issue but need a new modem

Come on @TalkTalk , the engineer did his business hours ago. It’s now the next day. Don’t let me down.

@TalkTalk Still haven't been able to get hold of anyone to sort out my Internet!! The link sent doesn't work. How do I make a complaint& discuss the option of ending my contract due to this consistent failure to provide a good enough service? It's impossible to actually speak to someone 😡

@TalkTalk please fix your wifi i'm just trying to watch a stream an my ******* talktalk wifi keeps cutting out thanks luv xx 🥺🙏