Virgin Media outages and service status in Whitecross, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Whitecross, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received May 12, 5:53 PM GMT+1.
- Internet (29%)
- Wi-fi (29%)
- TV (29%)
- Total Blackout (14%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Whitecross, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitecross, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 12: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Whitecross, Scotland
The most recent Virgin Media outage reports came from the following cities: Dunfermline, Livingston, Falkirk, Alloa, and Grangemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Dunfermline
|
Internet | 2 hours ago |
|
Livingston
|
TV | 2 days ago |
|
Falkirk
|
Internet | 4 days ago |
|
Alloa
|
Total Blackout | 7 days ago |
|
Dunfermline
|
Wi-fi | 9 days ago |
|
Falkirk
|
Wi-fi | 9 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Whitecross, Scotland
Latest outage, problems and issue reports in Whitecross and nearby locations:
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andrew swanston (@swany1988) reported from Redding, Scotland@virginmedia hi was promised a manager call back 2 days ago and not happened. Piss poor customer service !! Only been with you just over a month and my experience is ruined !!!
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steve berridge (@Scotwolf2Steve) reported from Livingston, Scotland@virginmedia hi TV box & Router switched off and rebooted minutes later, No broadband since. Got live TV but catch up etc not working. EH54 5HR. Used online help wasn't working, but is now saying network error. Can you confirm problem I've rebooted router etc. Thanks
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Laura Barbour (@dreamingisfree) reported from Bo’ness, Scotland@virginmedia It is now almost four weeks since I have had broadband. The technician who came out 11 days ago assured me the “dig team” would be out in the next day or two. Having now spent approximately 738 hours trying to contact you, I have finally spoken to a customer (1)
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Darren Ja-la-la-la-la-la-la-la-land (@CountingSheep5) reported from Falkirk, Scotland@virginmedia And it's back down at just 16Mbps now. It happens intermittently.
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Linda Hamilton (@Lindsham1) reported from Whitecross, ScotlandGot Premier Sports for todays game through Virgin Media at £9.99 with the option to cancel after 30 days. 🇳🇬🇳🇬🇳🇬🇳🇬
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Anna Bell Coaching (@annabellcoach) reported from Bo’ness, Scotland@virginmedia Thanks but I've done all that. Website says 'no known issues' but the automated answer message says there are 'complex issues' that engineers are working on. We had an engineer booked yesterday but they called off saying it was fixed. It's not.
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Natasha Hayward (@meeptastic9) reported from Falkirk, Scotland@virginmedia I have used the virgin service to run test on line - so much that I’m unable to for the rest of the day. This is why I turned to another website to check and see if there were others having same issue. Which they were. My router restarted itself 5 times in 1 hour. Not right! :/
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Degsy (@DegsyScott) reported from Grangemouth, ScotlandGreat… working from home and @virginmedia broadband goes down again. It’s become very erratic service in the last 12 months… what the hell as we paying premium prices for fast fibre if it can’t be reliable… with more price rises ahead
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Sebastian Zuchlke (@sorbiq) reported from Inverkeithing, Scotland@virginmedia will be Tuesday next week, so for the whole weekend and Monday I will be cut off from my service, and I just moved to you hoping for a better customer care, i can't express enough how disappointed I am and how angry because of that. How can you let this to happen 😡
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Kari McBurnie (@kari_mcburnie) reported from Dunfermline, Scotland@virginmedia despite contacting you and reporting an issue, no one has contacted me. Your contractors have laid tar over my drains. This is now 8 weeks on and still no further forward.
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garyfarmer🏴 (@garyfarmsocial) reported from Linlithgow, ScotlandThe @virginmedia challenge. How long can you keep your internet connection before it goes down. 26 minutes and you’re lucky.
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John Malcolm McMenemy (@AberJohnny) reported from Denny, Scotland@ScotsSaboteur @DeMcbot @virginmedia Supposedly fixed then went down again.
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Papa Raymondo (@raymi37) reported from Chapelhall, Scotland@quigley_mick @virginmedia @virginmedia service is getting worse mick I’m thinking of a change far too dear as well
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Laura 💙 (@LaurzieJayx12) reported from Banknock, ScotlandI really don’t want to be going to Edinburgh tonight! Bad enough I’m gonna have to watch the game on the virgin media app on my phone, but it’s also bloody freezing 😭
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iain mcmillan (@iainmcm1) reported from Glenochil Village, Scotland@izzwoz @virginmedia Its terrible service
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Augmented Deviant ⭕ (@KetaminePanda) reported from Brightons, ScotlandSo was playing competitively Overwatch last night, and on 3 separate times the ******* internet cut out. I lost a whole lot of points cause I couldn't get back in and got temporarily banned.. thanks Virgin #virginmedia
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Grant (@mastermc0) reported from Livingston, Scotland@virginmedia Now apparently there’s a non descriptive network problem and my visit for tomorrow is on hold yet your status page says everything is fine...
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Janis McCulloch ☃️❄️ (@justjanis) reported from Dunfermline, ScotlandHey @virginmedia our broadband box is flashing green and our Wi-Fi doesn't seem to be working.... help please
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Hannah McInnes (@_HannahMcInnes_) reported from Livingston, Scotland@virginmedia has they worst customer service I’ve ever experienced, month after month I’ve been trying to sort out my bills with no help whatsoever 80 minutes and I’m still on the phone no further forward as one person says one thing and another person says another😡😡
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Robert McCubbing (@cubsi1) reported from Bo’ness, ScotlandFFS @virginmedia please sort out your customer service. After finally getting through to change my package, I was put on hold again and transferred to another department. I hung up after 1 hour on hold!!! Think I’ll just cancel and take my business elsewhere
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Swain 🇬🇧🏴 (@RobSwain76580) reported@virginmedia @MikeHenry58 Following that you get transferred to different depts that still can’t help you. Your customer support is absolutely terrible!
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Salmongymnast (@Danny_f1_fan) reported@virginmedia why is your Internet been down in tq1 for 3 days ??
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Win the Farke Lot! 🏴 (@JoshLoweLufc) reported@virginmedia online chat won’t work and seen as I can’t call, I have no way of discussing my expiring contract. Ridiculous customer service as usual.
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Helen Davies (@HelenDavie66542) reported@virginmedia Having problems getting install app to display to change to virgin media 360. Shall I just wait 5 days for it to appear?
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AG (@AlbertoGiovino) reported@virginmedia new customer here. Great customer service when you wanted my business. Now: Still not Wi-Fi-boosters are contracted to give. Impossible to get through to an agent, instead going in circles with your automated number. Web-messaging not responding. What do I do?
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rab1977 (@RabArmstrong77) reported@virginmedia Just moved home. No broadband or tv. Service supposed to be connected yesterday. Been on hold for over 2hrs last night with no answer and now today 46mins and counting
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Johnald McDicko (@McDickotheRed) reported@virginmedia @bazzaclem Baz - save yourself the hassle. Just be an introductory customer for someone else. Easy
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Jamie Daltry (@JamieDaltry) reported@O2 yet again I have to deal with your hateful webpage & app. Since your ill advised tie in with virgin media the whole experience is awful. If it weren’t for your coverage, I would leave immediately. Just signing in is a minefield, gave up on VAT invoice yrs ago, just the pits.
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Andrew Baynton (@theandyb10) reported@virginmedia just had a missed technician leaflet through the door despite the fact my wife was in after rearranging work to be there. Doorbell doesn't work due to no internet but no attempt made to knock. Really upset because daughter's a level exams about to start
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BaaBaa (@mumherts) reported@VirginMediaNews @virginmedia @VirginMediaCorp still trying to get through to 'help' after four days of trying. Communication company who can't communicate with its customer, no wonder so many people leaving!