Virgin Media Outage Report in Whitecross, Falkirk, Scotland
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitecross, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitecross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 13: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Whitecross, Falkirk, Scotland
The most recent Virgin Media outage reports came from the following cities: Falkirk, Livingston, Dunfermline, Bonnybridge and Grangemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Falkirk |
Internet | |
| Livingston |
Internet | |
| Falkirk |
Wi-fi | |
| Livingston |
Internet | |
| Falkirk |
Internet | |
| Dunfermline |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitecross, Scotland
Latest outage, problems and issue reports in Whitecross and nearby locations:
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Kari McBurnie
(@kari_mcburnie) reported
from
Dunfermline, Scotland
@virginmedia The link is no good! I’m not a customer, please can someone message me for my contact details to get this rectified. This has been going on for months now.
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia I’ve had no services since Tuesday. Discovered this after CS closed Tuesday night, as I’m a nurse and work long hours. Contacted Wednesday, got attitude from a call handler, spoke to a manager who couldn’t help much. New router, self install, still nothing!
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Karan Lamb
(@LTJ_79) reported
from
Mid Calder, Scotland
@virginmedia I have tried to phone for technical help, sky sports channels not on other room boxes how is this fixed, I pay for full package 😠
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Daniel Graham
(@DanielGraham26) reported
from
Falkirk, Scotland
@virginmedia tv tonight is so crap #virginmedia #sobad #Falkirk #tonight
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✭✭Lorne Callaghan✭✭
(@LorneCallaghan) reported
from
Linlithgow, Scotland
@virginmedia is there a problem with smtp server for Blueyonder. Trying to forward emails to someone through Android phone. Settings are correct but told can't send message. Last month I couldn't send emails with any attachments (under size limits)
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Kris Montgomery
(@Krisfozz1) reported
from
Inverkeithing, Scotland
@virginmedia hi, my internet isn’t working very well. Can you help please.
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John Collins
(@johnco) reported
from
Falkirk, Scotland
@twarrestrial @virginmedia Turns out it was! Now to see how get a discount for the 10 days without service!
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia I have already logged a complaint via website, awaiting response. Logged another complaint on a phone call this evening. Very disappointed long term customer here.
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John Collins
(@johnco) reported
from
Falkirk, Scotland
That’s me up to 7 days with broken broadband and WiFi, despite an engineer call out and numerous calls. Finally @virginmedia have agreed the hub is faulty. New one arrives on Tuesday. That’ll be 10 days. #whatapalaver
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Scott McMartin
(@scottmcmartin) reported
from
Falkirk, Scotland
@virginmedia been trying to get through to virgin mobile 789 number for over an hours 4 failed attempts. Shocking service. #virginmobileuk
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Sebastian Zuchlke
(@sorbiq) reported
from
Inverkeithing, Scotland
@virginmedia will be Tuesday next week, so for the whole weekend and Monday I will be cut off from my service, and I just moved to you hoping for a better customer care, i can't express enough how disappointed I am and how angry because of that. How can you let this to happen 😡
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Darrell Anne Atkins
(@DarrellB91) reported
from
Livingston, Scotland
Trying to deal with @virginmedia on behalf of my Gran is one of the most frustrating things. All we want to do is downgrade her package and I've been passed to so many different people. I bet they would keep you on the phone if you wanted to cancel!
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Robert McCubbing
(@cubsi1) reported
from
Bo’ness, Scotland
FFS @virginmedia please sort out your customer service. After finally getting through to change my package, I was put on hold again and transferred to another department. I hung up after 1 hour on hold!!! Think I’ll just cancel and take my business elsewhere
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Baz 🏴
(@BigBajio) reported
from
Dunfermline, Scotland
@virginmedia Engineer has just turned up and trying to resolve issue !
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Kris Montgomery
(@Krisfozz1) reported
from
Inverkeithing, Scotland
@virginmedia I’m trying to watch my programming but it keeps coming up that my internet is too slow! 😟 I’ve only had Virgin for 2 months and this isn’t the first time. I was told by the rep that Virgins Internet was the best! Can you help please.
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Kari McBurnie
(@kari_mcburnie) reported
from
Dunfermline, Scotland
@virginmedia despite contacting you and reporting an issue, no one has contacted me. Your contractors have laid tar over my drains. This is now 8 weeks on and still no further forward.
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James Scott
(@kinneil_ynwa) reported
from
Dunfermline, Scotland
@virginmedia this is getting silly. 4 times I have called to give you my business and just stuck listening to crap hold music....should I just stick with @sky
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Tracy McCormack 🏴
(@HGLogisticsMgr) reported
from
Falkirk, Scotland
WTF @virginmedia!!! I was watching @BGT, fix it please!!!
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CK
(@CKTheFlyingScot) reported
from
Falkirk, Scotland
So my tivo is being mega slow, ****** up recordings and crashes just from changing the channel...@virginmedia
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia Now I have an engineer coming tomorrow. They way this has been handled is ridiculous. I lodged a complaint online, was told I’d get a response within 7 days. So patiently waiting. I want to speak to someone UK based with authority to sort this out for me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ashyboy
(@Ashyboy89) reported
@virginmedia Terrible and for the 4th day
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Mo Jiwa
(@timetraveller_x) reported
So... Is anyone available at @virginmedia for support or have they just shut down completely? Can't get through on the phone or Twitter. Not a great sign from a company that specialises in communications.
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David Simpson
(@davesimpson1972) reported
@virginmedia Perhaps you would like to contact me as to why you have cancelled my installation without notification. This is leaving my without a internet connection and TV service. Your team were very happy to take calls from a new customer but are now unable to speak
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Simon Pawson
(@SimonPawson) reported
@BBCWatchdog Please can you look into the disgraceful customer service from virgin media. Their website loops you around, chat isn't working and the phone number provided cuts you off. My internet is shocking and looks like I'm not the only one if you read their account tweets
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Karl
(@TinyBadger14) reported
@Pedguin @SquidGaming @virginmedia THIS. I am very lucky that I've been with Virgin for 3 years in my flat, and never had the internet go down. However they have the ******* monopoly on my building. Other flats I've spoken to have tried to get internet with other providers and can't....
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Simon Pawson
(@SimonPawson) reported
@BBCWatchdog Please can you look into the disgraceful customer service from virgin media. Their website loops around, chat isn't working and the phone number provided cuts you off. My internet is shocking and looks like I'm not the only one if you read their tweets @virginmedia
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Nelly
(@PrehistoryF) reported
@virginmedia Hi I need to cancel an account in unusual circumstances but I can’t get through on your instant chat messenger service. Is there a postal address?
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Mark Vicary
(@vikkers14) reported
@virginmedia This still hasn’t been resolved ..yodel making excuses on a daily basis ..still no internet for me as I need to work from home ..you’ve done nothing to help at all ..disgusting way to treat a new customer
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COACH With NO Name
(@no_coach) reported
@virginmedia Service status shows no faults but when I call it says there is a fault on my area and you are working on it. Also my engineer said that remedial work was due on cabinet 2.
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Georgie Kelly
(@kellygmf) reported
@virginmedia phone call blocked at least 9 times today!! How am I meant to get through to you with this service? Online Chat function also unavailable.