Virgin Media

Virgin Media Outage Report in Ryde, Isle of Wight, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ryde, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ryde and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ryde, Isle of Wight, England 03/29/2024 09:25

March 29: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Ryde, Isle of Wight, England

The most recent Virgin Media outage reports came from the following cities: Southampton, Portsmouth, Havant, Waterlooville, Gosport and Fareham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthampton Internet
United KingdomSouthampton TV
United KingdomSouthampton Wi-fi
United KingdomSouthampton Internet
United KingdomSouthampton Phone
United KingdomPortsmouth Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ryde, England

Latest outage, problems and issue reports in Ryde and nearby locations:

  • AnywhereDeckCha Anywhere Deck Chairs (@AnywhereDeckCha) reported from Portsmouth, England

    @virginmedia hi, we are trying to cancel our package, we are unable to get through on the phone only a text response and the online link just sends me back to the beginning!

  • rahim94 Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England

    umm... I'm with @virginmedia and have no issues with my connection. getting a good 384Mbps on my speed test. thanks anyway 😘

  • JessHambley J-Bear🌹🦋⚫ (@JessHambley) reported from Southampton, England

    Ahh!!!!! Got through to someone and then before even saying a bloody word, they transferred me again. Your webchat system is a huge joke!!!!!! @virginmedia sort it out before I cancel you.

  • DJW280273 Daniel J Watson (@DJW280273) reported from Portsmouth, England

    @virginmedia my internet has been cutting out for almost 24hrs. I am trying to work at home so don't have time to call. Can you please let me know when this issue is going to be resolved. All my equipment is functioning.

  • GemFitzsimmons Gemma Fitzsimmons (@GemFitzsimmons) reported from Southampton, England

    @virginmedia I had confirmation that my mother's cancellation was noted, but never actioned. She was transfered to the cancellation team on the text, but has had no response after that, this was 4pm yesterday. This is a lot of stress for my 78 year old mother

  • mummyhulk Lucy (@mummyhulk) reported from Southampton, England

    @virginmedia I am absolutely disgusted right now! My internet has been so slow since the weekend (dial up in the 90’s was quicker!) I have text the number to number I was told to and I have messaged on the chat and NOTHING!

  • Theknibbler James Knibbs (@Theknibbler) reported from Portsmouth, England

    @virginmedia I want to set up my mums account onto ebilling but when i try to log onto website and put in recent billing information it says its not valid, she doesnt have computer etc. So need help to set this up please.

  • kmadden96 Kevin Madden (@kmadden96) reported from Southampton, England

    @virginmedia just had a handler hang up on me when trying to sort out a complaint about a debt that's not even mine! I get there's a pandemic but WTF. And I really cannot be assed waiting on hold to get through to someone. Can you look into it!

  • pbmcmlxxi Paul Borer 🏳️‍🌈🇬🇧 (@pbmcmlxxi) reported from Portsmouth, England

    @colin_c1986 @virginmedia Wow. I had some broadband issues a few weeks back, seems settled now. Whenever I went on account to report fault, the auto check said found nothing - yet strange 15 mins later was all working, in both occasions!

  • rahim94 Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England

    its all well looking around for broadband, and I'm a @VodafoneUK customer, however, when @virginmedia are the only broadband provider you can get because @OpenreachHelp didnt bother covering your street, it makes it rather difficult #MartinLewis

  • Beaumont296 Marls Godwin (@Beaumont296) reported from Bursledon, England

    @virginmedia your service is appalling. Paying for fibre super fast broadband. Been unable to stream, or use the internet pretty much all weekend. Getting sick of the excuses also.

  • BurvillePaul Paul Burville (@BurvillePaul) reported from Southampton, England

    @virginmedia internet is out yet again! As usual you lr online system check says there is nothing wrong but half the country says otherwise! Everything was fine at 1100 this morning now it’s costing me mobile data again SORT IT OUT your service is sooooo poor!

  • Beaumont296 Marls Godwin (@Beaumont296) reported from Bursledon, England

    @Jim_Watford @virginmedia Think that’s where I am now. Call after call after call. Being fed lies. The latest is that I need a signal booster!!! It worked perfectly fine before lockdown.

  • GemFitzsimmons Gemma Fitzsimmons (@GemFitzsimmons) reported from Southampton, England

    @GarganEstelle @virginmedia My elderly mother is having the same problem, Virgin billed her again for the second month after cancelling. So now it'll be another day spent on hold and lied to. They are a nightmare and they do not care about the vulnerable. I hope your issue gets resolved!

  • james_mccoll james (@james_mccoll) reported from Netley, England

    @virginmedia our internet is down has someone cut through the cables again 🤪

  • JessHambley J-Bear🌹🦋⚫ (@JessHambley) reported from Southampton, England

    @virginmedia I'm convinced not one single one of your staff members wants to help me. I'm high risk. NHS letter and everything... I only want to know when I'm finally getting my broadband 😭😭😭😭😭😭😭😭

  • liakenney Lia Kenney (@liakenney) reported from Waterlooville, England

    @GeorgiaShorey @virginmedia Awful mate. Cut off whilst I was at work the other day!

  • JessHambley J-Bear🌹🦋⚫ (@JessHambley) reported from Southampton, England

    @virginmedia I have spent a stupid amount of time waiting for a response on your online chat, I'm classed as high risk and can't go shopping. I have been waiting for my broadband box to arrive. PLEASE HELP!!! Going insane....

  • MatthewKing35 Matthew King (@MatthewKing35) reported from Southampton, England

    @soxer100 @ejh2014 @BBCNews Simple answer cancel @bt_uk change to @virginmedia or if you can’t get virgin @SkyUK virgin wood be my first Choice

  • Lynne_Murray007 Lynne Murray (@Lynne_Murray007) reported from Hill Head, England

    @virginmedia Good afternoon. I texted the number you provided on 27 May 2020 but have not received a reply. In the meantime I received a standard email which simply tells me what will happen when the first 12 months is up. I replied to the email but no response to that either. Help!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Borbachitty Cupcake (@Borbachitty) reported

    @virginmedia All they can do on the phone is rebook the appointment for the 15th July!!! 😤😤😤 I need an email address for a formal complaint please.

  • PeterHe32954313 Peter Herbert (@PeterHe32954313) reported

    @virginmedia let down by you yet again. Installation scheduled for 4th June, delayed 3 separate times, and now pushed to 15th July. Customer service is unacceptable!

  • christiejadex christie (@christiejadex) reported

    @virginmedia two full days and my mums account still isn’t cancelled, been trying since 9am again today, and just getting passed around teams? Worst service ever🤬🤬

  • DeviousPL PL84 (@DeviousPL) reported

    @virginmedia No - I left you a while back and don’t want someone else falling into the same trap I did so I’m advising them how to not get treated like dirt by your ‘customer service team’ and sidestep the problem.

  • Borbachitty Cupcake (@Borbachitty) reported

    @VirginM51218480 @virginmedia Are you taking the pI$$?? I’ve called that telephone number and it’s not virgin media, I’m guessing you know that is babestation customer service number, do you think this is funny??? 🤬

  • fikes22 Mike Simpson (@fikes22) reported

    Hey @virginmedia I was on the phone yesterday for 40 minutes yesterday while trying to book some WiFi boosters. I was cut off while being put on hold because of technical issues. Can you help me?

  • doych1 Andrew Doyle (@doych1) reported

    @virginmedia 7 days since total loss of service / engineer says there is a damaged cable.. @virginmedia best offer is to book for 14 July. That would be 21 days of total loss of service - no phone, no internet, no work, no school for kids isolating…. Can complain but won’t change!! Poor form

  • AMGitsKriss Kriss (@AMGitsKriss) reported

    @A_Porcupine @virginmedia Yeah, it's stupid. Though I could swear I heard something about new legislation that would stop they putting the price up when you're contact ends, so you can just keep rolling month-to-month.

  • cvasquez636 christopher vasquez (@cvasquez636) reported

    @LichVtuber @virginmedia Wow didn’t know they were that bad, I get about 420ish mbps down and 25 or something upload

  • AndyKReeve Andy Reeve (@AndyKReeve) reported

    @virginmedia Hi, would somebody be able to let someone know that there seems to be an issue in the TS3 area. Signal seems always there but it dips out for about 20 seconds every now and then. Was getting, 0.250kbs instead of 350mb about 30 mins ago but seems normal now.