Virgin Media Outage Report in Prudhoe, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prudhoe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prudhoe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Prudhoe, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Blaydon-on-Tyne, Stanley, Consett, Bedlington and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
TV | |
| Gateshead |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prudhoe, England
Latest outage, problems and issue reports in Prudhoe and nearby locations:
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Janice
(@Janthebestmam) reported
from
Walker Gate, England
@virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in
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mightymagpie99
(@mightymagpie99) reported
from
Newburn, England
@damieng5 @garethmck1987 @virginmedia @NETGEAR I agree. I have the same set up . With Virgin SH3 no wifi signal to conservatory. With Orbi mesh network wifi everywhere in house & in the garden too. Costs a bit more but woryh it IMO.
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Steve Dey
(@Stevedey) reported
from
Newburn, England
@virginmedia must be 8pm. Internets down 😂 #clockwork
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia i tried google and doesnt work.
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IanBurns
(@ll370) reported
from
Newcastle upon Tyne, England
@virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Very much doubt it Mark; like I say- they have the market sewn up so can treat their existing customers with contempt.
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!
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⚽NUFC 1892⚽
(@TheToon1892) reported
from
Newcastle upon Tyne, England
@virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
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gemma fisher
(@gemmafisher5) reported
from
Gateshead, England
@virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬
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Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MotherGin
(@MotherGin) reported
Surely it's illegal that @virginmedia won't let me cancel in cooling off period @Ofcom?! 3+ hours on the phone and no closer...passed from department to department. You can only cancel over the phone but it's impossible. How can this be?!!! #virginmedia #ofcom #killmenow
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Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
@virginmedia I am tired of your staff lack of Information,closing repairs, misplaced judgements and not taking information seriously. I did not receive a service, that I have been paying for, your engineer gave verification #compensation is due from the original claim June 20 #virginmedia
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Nat 🌙
(@luridesque) reported
FINALLY got on the phone to Virgin Media. They are literally the most awful money grabbing, scamming pieces of ****. Omw to fist fight richard branson myself. BASTARDS.
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Steve Pritchard
(@12345steve1) reported
@EllaHenderson @virginmedia Our internet phone and tv was off most of Christmas Day, had the same problem couldn’t report it as cut off. Just won’t renew my contract
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RN
(@upminster13) reported
@virginmedia No update just a cancellation the day before useless service , I am sure you can get someone to call me
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Gabriel Idowu
(@GabrielIdowu_) reported
@virginmedia guys why can I get no customer service for 3 months now? Come on, me speed is 1/10 what was advertised and I think I'm owed a refund
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VINCENT BURKE
(@vinceb007) reported
@virginmedia The folder Is there but nothing showing but not all folders are doing it . So when are you coming out to fix it ?
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RN
(@upminster13) reported
@virginmedia So you are refusing , typical crap service what is the point of you being on here
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Teddy Watson
(@teddywatson123) reported
@virginmedia @jacobreynolds Do you have a link to a complaints team?Absolute farce of a company to try and resolve an issue with with.
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Gabriel Idowu
(@GabrielIdowu_) reported
Dealing with Virgin Media customer service is like dealing with a drug addict that you've loaned money