Virgin Media Outage Report in Newbiggin-by-the-Sea, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbiggin-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbiggin-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Newbiggin-by-the-Sea, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: North Shields and Blyth.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Internet | |
| Blyth |
Internet | |
| North Shields |
Internet | |
| North Shields |
Wi-fi | |
| North Shields |
||
| Whitley Bay |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbiggin-by-the-Sea, England
Latest outage, problems and issue reports in Newbiggin-by-the-Sea and nearby locations:
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia wifi speed is disgustingly slow in NE 27
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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Trid
(@TrevorRidley) reported
from
Whitley Bay, England
@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...
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Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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Sarah
(@Rainbowztwit) reported
from
Whitley Bay, England
.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Yep. Intermittent service
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia more disgustingly slow speeds in NE27
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Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Alvin TX Fernandez
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
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Simon Bewick
(@SimonBewick) reported
from
Whitley Bay, England
Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Goldstone 💙💛
(@GoldstoneNick) reported
@virginmedia No satisfactory resolution to the problem
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FergUK85
(@FergUK85) reported
@virginmedia Furthermore I can’t even log into my account online to do anything as it takes me to an error page - so that’s landline customer service, text service & online support that are all not working for me (all while costing me money in paying for a now redundant service) unfortunately
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Sean Mcloughlin
(@SeanMcl90751006) reported
@virginmedia Most useless company (not just comms company) I have ever had the misfortune of buying services from. Ordered (and paid for) 1GB bundle upgrade in January. Still not sorted. Hours spent on phone to customer services repeatedly rehearsing the issues over and over.
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Taylor
(@Taylor54763379) reported
@virginmedia No never said that at any point. Just tried to order one through your app and it says they are out of stock.
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mrfolgers.eth
(@foulger_sam) reported
@virginmedia Yes we have a engineer coming out later in the week, a lot better customer service once we went though retentions onwards. Its a bit concerning dealing with someone asking for money to replace the router no transfer no case# and fraudulent ID thanks for the help tho 👍
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Juanma Dunedin 🇨🇿🇪🇦🇮🇱🏴
(@shuikoden) reported
@virginmedia hi, I cancelled my account with you more than 50 days ago. I've been overcharged and told to wait 45 days for a "mistake" you made. I called you 7 times for u to collect your equipment and refund my money and still nothing. Shameful customer service.
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Celia 🕷
(@catnip25) reported
@Sathnam @gideonrachman Send your cancellation in writing and by recorded delivery: "let us know you want to leave in writing: Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG"
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Lee
(@LeeHutchison_) reported
@virginmedia Now my entire virgin media channel set up has been shut down. I can't watch any channels and I can't even access run a service status against my box online. it's like you've discontinued my tv box early ahead of it stopping next month. what's going on? can't get through to anyone
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Dave Selby
(@segger0151) reported
@virginmedia I'm sure you would be calling me if I can't make a payment, funny that, Virgin Media your an embarrassment, Customer Service your having a laugh. Send an email to the team who manage my details so they can contact me...I authorise you to do that!!
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Kerry Rushton
(@KVRush71) reported
Disgusted with @virginmedia service!!! Diabolical broadband coverage and non existent customer service as well now!!! In case anyone is considering signing up, do yourself a favour..... DON’T!!! Nothing but disappointed with them. 😡