Virgin Media Outage Report in Newbiggin-by-the-Sea, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbiggin-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbiggin-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newbiggin-by-the-Sea, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Bedlington and Newbiggin-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Internet | |
| North Shields |
Internet | |
| Bedlington |
Internet | |
| Bedlington |
Internet | |
| Newbiggin-by-the-Sea |
Internet | |
| Cramlington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbiggin-by-the-Sea, England
Latest outage, problems and issue reports in Newbiggin-by-the-Sea and nearby locations:
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks for your continued support. All’s clear today - and your colleague on the phone said they would monitor the situation and let us know if anything needed to be done. Lots of examples of this happening online. Putting it down to just being another victim.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
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Selwyn St.Bernard🇹🇹🇬🇩
(@Selwynsaint) reported
from
Longbenton, England
If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always
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Andrew Weatherhead
(@TheHamfather) reported
from
Blyth, England
@Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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Philippa Taylor
(@philippat) reported
from
Whitley Bay, England
@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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Paul 'The View' Carver
(@tenaka66) reported
from
Cramlington, England
@virginmedia poor service
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Ian K
(@sheeshkebab) reported
from
Whitley Bay, England
@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
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Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Longhirst, England
@crokakaar @virginmedia Try calling them for help if you've got a spare few hours to waste.
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Hot Acid Rhythms
(@trisgallagher) reported
from
Whitley Bay, England
@virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Longhirst, England
@virginmedia This is so, so bad.
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T
(@toniaadiexx) reported
from
Whitley Bay, England
@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
It seems our landline number has been spoofed - have received dozens of calls responding to a request to call back. Have reported this to a helpful @virginmedia, but finding out ‘advice’ online pretty useless. Sit and wait it out seems to be the solution.
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Tony Hodson #coach
(@Tony_Hodson) reported
from
Ponteland, England
@virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.
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ⓃⓊⒻⒸ ①⑧⑨②
(@TheToon1892) reported
from
Whitley Bay, England
@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia is your broadband down in this postcode NE261AG plz
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Taylor
(@TaylorBurgen93) reported
from
Whitley Bay, England
@virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vicky Cook
(@vickywicky82) reported
@virginmedia It’s DL3 8DR - I’ve already looked at service status thx
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ComeAlongPond01
(@ComeAlongPond01) reported
virgin media have been in touch, essentially we're having connection issues. Engineer's coming out Thursday With that in mind all streams are on hold until I know what is going on as it just wont hold for stream. So please bare with me hopefully stream wise I will be back soon 💖
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Sinead Fox
(@foxylady0) reported
@virginmedia @virginhelp so disgusted and let down with you guys. Paid €499 deposit for an iPhone 13 pro max and you put it on my partners mobile account not mine. You won’t talk to me because I’m not the account holder. Put it on my mobile account
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Kevin, b
(@kevinb186475) reported
Never had paid a bill at my house a problem @VodafoneGroup @virginmedia
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SueD 💙
(@SusanDaisley) reported
@virginmedia The problem started today. I can watch on iplayer etc and those platforms are fine, so it’s not the tv. Just no sound when on regular channels via the virgin box !
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Daddy ∞ Hulk
(@Hoobnasty) reported
@virginmedia I will, as there appears to be no direct help your company offers, but this is nothing to do with temperamental wi-fi, this is the base tech being garbage. Customers shouldn't have to write reams on forums to get help. You should be serving them and sorting the problem for them.
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simone clark
(@iglu_sim) reported
@virginmedia Yes - it showed intermittent - but I have to wait 24 hours - the WiFi basically is poor in my house in some rooms and drops out at 5pm every day - I just need to speak to someone to organise more boosters and some@help
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Karl O'Neill
(@37K37) reported
@virginmedia absolute nightmare, first off the number you gave me was the same number i spent 2hrs on yesterday. so i phone it again, get put through to another agent who passed me on to a pending installation dept. and then I get cut off the call and no one has called me back! awful service
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Em
(@EmmaXxx97) reported
@financialombuds Thank you for your help! I'll contact them now - @virginmedia I am getting I contact with the communications ombudsman
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Timothy Shuttleworth
(@T1mmoo) reported
@virginmedia are you aware of problems in post code area RH8? I'm having issues with broadband.