Virgin Media Outage Report in Newbiggin-by-the-Sea, Northumberland, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Newbiggin-by-the-Sea come from postal codes NE64.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbiggin-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbiggin-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 24: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (13%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newbiggin-by-the-Sea, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Bedlington, Newbiggin-by-the-Sea, Cramlington, Blyth and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Bedlington |
Internet | |
| Bedlington |
Internet | |
| Newbiggin-by-the-Sea |
Internet | |
| Cramlington |
Internet | |
| Blyth |
TV | |
| Whitley Bay |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbiggin-by-the-Sea, England
Latest outage, problems and issue reports in Newbiggin-by-the-Sea and nearby locations:
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me
(@shenry1972) reported
from
Whitley Bay, England
Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Yep. Intermittent service
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Chris Wade
(@chriswadehome) reported
from
Whitley Bay, England
@virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help
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Simon Bewick
(@SimonBewick) reported
from
Whitley Bay, England
Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!
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me
(@shenry1972) reported
from
Whitley Bay, England
Dear @virginmedia, why is your WiFi so bloody awful? Another day of resetting, rebooting etc etc and it's still **** 😩
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@vmbusiness @virginmedia I called and the service I received was unbelievably poor. My first experience as a Virgin customer. Considering cancellation now.
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Trish
(@YummyMummyMo) reported
from
Whitley Bay, England
@kidneydoc101 @virginmedia @virginmedia reply to your customer, and sort out the problem. It's not difficult.
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Nigel Auchterlounie
(@spleenal) reported
from
Whitley Bay, England
Hi @virginmedia i just had a call He said was from your technical department (We have been having quite a poor service from you over the last few months) He said he had to optimise the router & asked me to go to a site starting w3c Hung up because not a virginsite Was it you?
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia I will call, again and again. Would be nice if you called me tbh. I’ll escalate or just cancel and go to another provider
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia Sort my order out please.Due on Monday, not delivered.6 calls Tuesday & Wednesday,told it would be here today, yet Yodel tracking shows they haven’t got it from you.1st week as a @virginmedia customer 😡. Worst of all handlers have made me feel like it’s my problem #woefulservice
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia No. A problem with order of some description.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Well it said no issues, but all my devices will not connect, rebooted router. Nothing..
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia Waiting for delivery of hub equipment to start using internet.Due Monday & it’s still not here. 1st week as a Virgin customer. Made 6 calls bounced from person to person,made to feel like it’s my fault! Spoken to Yodel & tracking details show they haven’t received it from Virgin
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia service down NE26 PANTS
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny
(@DannyRLUFC) reported
Actually managed to drive Virgin Media down to a new customer price👀👀 Sacked off TV and got them to increase internet from 100Mbps to 500 Mbps, for less than I pay now
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andy haynes
(@BM_andyh) reported
@Spittoon2013 @virginmedia Is it a MoCA POE filter? It shouldn't have any effect on the WiFi signal 'cos it's in the cable to the router.
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Daniel Ledgard
(@Danny221108) reported
@virginmedia Can you please look at my speed since the service went down I'm only getting 22mbps download speed .... thanks
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William Donnachie
(@WillieDee) reported
@virginmedia I've been on the chat with 4 different people today. Are you a manager that could possibility help? A manager was supposed to call me back last week about this issue but guess what, the call back from the manager never came as promised. Its a constant battle with Virgin Media
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Mark Daniel
(@_MarkDanielOwen) reported
@virginmedia I'm getting intermittent service the past hour on TV and broadband. Also lost connection for half a day last week. Can someone check this for me?
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Vim Fuego
(@Vim023) reported
@virginmedia 24 mins on the phone only to be cut off by your operative! Worst customer service going. I'm paying for internet I can't use. Please advise...
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Chris Stapleford
(@ChrisStapleford) reported
@virginmedia I have spoke to the preinstallation team many, many times. I only want what was promised to me on more than 1 occasion by them. I have been lied to just to make sure that I do not cancel and even when I tried to cancel, the phone line (predictably) dropped out. @BBCWatchdog
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Eleanor Downie
(@eleanordownie) reported
@virginmedia I’m honestly looking forward to March and I can then cancel our Virgin package for broadband and tv the broadband fails every blooming day definitely the worst service
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Cobbler Bob
(@Mb3008) reported
@virginmedia any issues in Southampton area? Pixellation really bad on a variety of channels over the last 2 days, C4hd,C5 hd, sky sports (HD and normal) plus others. Restarted box several times.
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b
(@deez_boof) reported
@virginmedia fix the ******* service it cuts out every 5 seconds .