Virgin Media Outage Report in Newbiggin-by-the-Sea, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbiggin-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbiggin-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Newbiggin-by-the-Sea, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Bedlington, Blyth and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Bedlington |
||
| Blyth |
Internet | |
| Bedlington |
Internet | |
| Blyth |
Wi-fi | |
| Blyth |
Wi-fi | |
| North Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newbiggin-by-the-Sea, England
Latest outage, problems and issue reports in Newbiggin-by-the-Sea and nearby locations:
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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Alvin TX Fernandez
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.
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Paul Corney
(@Corney77) reported
from
Choppington, England
@virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia more disgustingly slow speeds in NE27
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Nic Johnston 🇺🇦🌻
(@Nicola_Johnston) reported
from
Mitford, England
@virginmedia come on. You just have a good idea from the outage earlier today how long this is going to take. I’m trying to WFH with Covid. @bt_uk how long does it take to switch providers?
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Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
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Paul Corney
(@Corney77) reported
from
Choppington, England
@virginmedia disgusting customer service once again. No manage to take a call to help fix another problem with our service. Can someone please contact me to help
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Sarah
(@Rainbowztwit) reported
from
Whitley Bay, England
.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia wifi speed is disgustingly slow in NE 27
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Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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Andrew Morris💙
(@Andymorris74) reported
from
Mitford, England
@virginmedia Your whole system is down! No access to telephone No access to broadband No access to website No access to status checker What’s going on???
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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Gary Nolan
(@gaznolan) reported
from
Mitford, England
@virginmedia Ridiculous service from your team in Manilla. Both Joy & Brian telling me I wasn't able to pass security because I couldn't tell them my next bill date as the package/contract is ended even after telling them my normal date and all other DP information
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Trid
(@TrevorRidley) reported
from
Whitley Bay, England
@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ray
(@ColegateRachel) reported
@virginmedia It's not acceptable NOT to be called back. It is also not acceptable to be shouted at by a call handler in Bangladesh when I asked to speak to a manager when my child was having a meltdown due to the third night of NO SERVICE.
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Gareth Lynham
(@gjlynham) reported
@virginmedia No, no service issues on any of the last week or so we've been having problems
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Alison Jones
(@dollytrot69) reported
@virginmedia - absolute joke, cancelled plan to end on 30th nov, sent equipment back on 16th nov. Told I HAD to pay final bill for December, which they then said they would refund. Now gotta wait upto 45 days for my money back!!!! Worst service ever🤡🤡🤡
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Bryan
(@Bryan_WHU) reported
@JayTheCaptain @virginmedia Its a joke it really is, I changed from Sky because of the speed so I thought I'd pay extra to get the speed I wanted, couldn't even watch the Rugby on Amazon Prime yesterday as a message came up saying slow Internet connection.
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Suzanne Fairlie
(@suzfairlie25) reported
@virginmedia I've been on the phone all morning and am having a nightmare with customer services. Please help me.
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Michael Dunn
(@mikejdunn) reported
@virginmedia tried the instant messaging service three times, didn’t get a response. Submitted a complaint via the website form, no response either.
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Cam
(@camsfc7) reported
U need to sort ur **** out @virginmedia no wonder your called virgin because all you do is go down smh
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kelly stone
(@kellyannestone) reported
@virginmedia I have spent over a week trying to get contact about poor broadband service. I have been left on hold for hours , I now have children self isolating and needing internet access to do school work . How else can I get in contact to solve this problem?
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Rachel Jones BSc.
(@RachJ_) reported
from
Bargoed, Wales
Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia
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Mike smith
(@Mick1082) reported
@virginmedia Hi thanks for getting back have tried your link it runs it’s tests and tells me everything is working but it’s not I’m getting to code w02 have checked all the cables there all fine and have tried calling been on a hour on hold then cut off very poor service guys I might go to