Virgin Media Outage Report in Newbiggin-by-the-Sea, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbiggin-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbiggin-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newbiggin-by-the-Sea, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Whitley Bay, Bedlington, North Shields and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Whitley Bay |
Wi-fi | |
| Bedlington |
TV | |
| North Shields |
Internet | |
| Borough of North Tyneside |
Internet | |
| Bedlington |
Wi-fi | |
| North Shields |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newbiggin-by-the-Sea, England
Latest outage, problems and issue reports in Newbiggin-by-the-Sea and nearby locations:
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DaveChristieImaging
(@davechristie15) reported
from
Shiremoor, England
@louisewil86 @yanic1965 @virginmedia I'm supposed to be on 50mbs...nowhere near! What they dont tell you (any bband supplier) but my engineer does....is that the fibre cable only goes to your local substation box...then thru copper cable to your house ...so slowed down automatically!
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi been on hold to change package too long, online switch hasn't been working for weeks, online chat doesn't work. It's almost like you are putting deliberate barriers up
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi... So haven't been able to get through on phone for MONTHS. your website self serve is permanently down, and now your Twitter and text aren't replying. How do we undo the last 3 months and get me where I should be?
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@kerouac151 @virginmedia Posh down there mind
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DaveChristieImaging
(@davechristie15) reported
from
Shiremoor, England
@louisewil86 @yanic1965 @virginmedia Refuse to pay for a month...any contract by law gives you 14 days to cancel!
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DaveChristieImaging
(@davechristie15) reported
from
Shiremoor, England
@virginmedia Hi...obv you have taken notice of my post re cancelling contract of one of your ex subs.Its Law!! Re my service..i'm wired from reuter to pc & tv then wifi to mobile & tablet obv...im happy with virgin tv but bband signal pc & wifi altho "50mbs" is slow ...NOT good enough!
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia great customer service tactics, tell people theres going to be a long hold time, when they get to an hour on hold just hang up on them because they clearly don't need Internet any time soon...
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
@virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia amazing concept of telling people who have no Internet at home to log onto an Internet chat room to get help with getting their Internet back, do I get a refund for the data used to tether my laptop just to get access to customer service?
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@DonBaldini @virginmedia Not good enough VM, I’m paying you nearly £1000 a year for absolutely terrible service. Other providers exist ...!
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fi ✨
(@fi_smth) reported
from
Whitley Bay, England
as if @virginmedia have a £172 cancel or transfer fee ?? even in student housing ?? where tenants change yearly ??? seems like a big scam to me
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia After 2 hours on hold I got through to a nice guy in the call centre, he couldn't work out the issue so I've got no Internet for 2 days until an engineer comes out. Love paying for services I don't get...
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone in North Tyneside struggling with @virginmedia?? Or is it just me? Keep losing signal and the TiVo box keeps rebooting. Had to abandon the National League final and now Gillian Anderson getting fruit in Room 203 of the Hilton Hotel Belstaff ...
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Lee
(@L88HRS) reported
from
Whitley Bay, England
@virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!
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Rich Oliver
(@bigpapablu) reported
from
Whitley Bay, England
@garyrbarton @virginmedia Rule of thumb: hang up
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Paul G
(@PaulGmedia) reported
from
Whitley Bay, England
@virginmedia My contract has expired and I’m wondering what options are available if I decide to sign a new one. Feels like it’d be easier to leave, tbh. I’m also moving house so wanted to discuss moving service to new address. I appreciate you’re busy, but it’s an absolute nightmare.
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alistair oates
(@alistairoates) reported
from
Whitley Bay, England
@virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’
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Alexandra is social distancing!! 💘
(@AlexTheNCSer) reported
from
Ponteland, England
@virginmedia how can I contact customer support please? I tried to go through the website but my phone manufacturer isn't listed there :)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia are the worst company I have ever dealt with. Not only does their internet service not meet their commitments they believe it’s ok for fraudulent activity to happen on your account and penalise the customer for this. Where do I go next to take further @MartinSLewis ?
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carol
(@carol34737028) reported
@virginmedia Came home today and phone line working. Really need a way for virgin to update/confirm that the issue is being looked at. Your automated phone fault line is dreadful
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David Jones
(@davejones1992) reported
@virginmedia Nope not sorted and no way of getting through to a human! It’s down again - unsurprisingly
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Dr Ashok G Patel
(@DrAshokGPatel1) reported
@virginmedia How many times I have to you that I need to discuss WiFi problem and cable tv? Please don’t waste my time if you can’t read simple English. Make your call centre staff available to talk to me. Thoroughly disgusting service 😭😭😭
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Mary Downing
(@downingmary61) reported
@virginmedia you know of the problem (advised by your engineer) of TV pixcelating/scrambling...WHEN WILL IT BE FIXED?? 7 DAYS NOW!!!!
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Anthony Skorczewski
(@antskor) reported
@virginmedia No I just want a damn WiFi booster it isn’t that hard
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Yorkshire Chris 👍🏼
(@chrishall456) reported
@virginmedia Haha been with Virgin 7 years, internet now keeps crashing...ring 150 help line ... haha due to covid please go online to get help, see my problem...so using Vodafone mobile go online try arranging tech visit, then get error, page not available after trying to get a date.Oh Joy.
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Mark Ford
(@MarkUK88) reported
@virginmedia I always get great speeds. Last test just then was 109mbps. It just keeps dropping out. I have only 2 devices connected wireless. This problem only been happening for 4months or so. Before thst its been fine with same connected devices. Hub is 3 years old btw.
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Stuart Dixon™
(@0161dixonboy) reported
@virginmedia internet problems all evening, is there a problem in my area?
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Jack Cunningham-Rose
(@misterjcrose) reported
@virginmedia honestly the worst broadband service eva. 1 hour on hold to never be answered. Dropping out for an hour at a time at least twice a day....and yes I have turned it on and off. Everyday twice a day. #ombudsman