Virgin Media Outage Report in Newbiggin-by-the-Sea, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newbiggin-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newbiggin-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Newbiggin-by-the-Sea, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Whitley Bay and Morpeth.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
||
| Whitley Bay |
Internet | |
| North Shields |
Internet | |
| Morpeth |
Internet | |
| Shiremoor |
||
| Whitley Bay |
TV |
Community Discussion
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Virgin Media Issues Reports Near Newbiggin-by-the-Sea, England
Latest outage, problems and issue reports in Newbiggin-by-the-Sea and nearby locations:
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone in North Tyneside struggling with @virginmedia?? Or is it just me? Keep losing signal and the TiVo box keeps rebooting. Had to abandon the National League final and now Gillian Anderson getting fruit in Room 203 of the Hilton Hotel Belstaff ...
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi... So haven't been able to get through on phone for MONTHS. your website self serve is permanently down, and now your Twitter and text aren't replying. How do we undo the last 3 months and get me where I should be?
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Jayne Cook
(@jayneecook) reported
from
Whitley Bay, England
@virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.
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Rich Oliver
(@bigpapablu) reported
from
Whitley Bay, England
@garyrbarton @virginmedia Rule of thumb: hang up
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia amazing concept of telling people who have no Internet at home to log onto an Internet chat room to get help with getting their Internet back, do I get a refund for the data used to tether my laptop just to get access to customer service?
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
@virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold
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DaveChristieImaging
(@davechristie15) reported
from
Shiremoor, England
@louisewil86 @yanic1965 @virginmedia I'm supposed to be on 50mbs...nowhere near! What they dont tell you (any bband supplier) but my engineer does....is that the fibre cable only goes to your local substation box...then thru copper cable to your house ...so slowed down automatically!
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia great customer service tactics, tell people theres going to be a long hold time, when they get to an hour on hold just hang up on them because they clearly don't need Internet any time soon...
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alistair oates
(@alistairoates) reported
from
Whitley Bay, England
@virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’
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fi ✨
(@fi_smth) reported
from
Whitley Bay, England
as if @virginmedia have a £172 cancel or transfer fee ?? even in student housing ?? where tenants change yearly ??? seems like a big scam to me
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi been on hold to change package too long, online switch hasn't been working for weeks, online chat doesn't work. It's almost like you are putting deliberate barriers up
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡
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Lee
(@L88HRS) reported
from
Whitley Bay, England
@virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!
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Robert Richardson
(@Rob259) reported
from
Whitley Bay, England
@virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@DonBaldini @virginmedia Not good enough VM, I’m paying you nearly £1000 a year for absolutely terrible service. Other providers exist ...!
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia After 2 hours on hold I got through to a nice guy in the call centre, he couldn't work out the issue so I've got no Internet for 2 days until an engineer comes out. Love paying for services I don't get...
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@kerouac151 @virginmedia Posh down there mind
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Alexandra is social distancing!! 💘
(@AlexTheNCSer) reported
from
Ponteland, England
@virginmedia how can I contact customer support please? I tried to go through the website but my phone manufacturer isn't listed there :)
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Helen Freeman
(@HelenWFreeman) reported
from
Whitley Bay, England
@virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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atychi
(@atychi3) reported
wifi has been acting up all day cant even play terraria with some of my friends without getting rubber banded a thousand times over @virginmedia fix your goddamn bullshit wifi
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Tara-Louise Swann
(@SwannTara) reported
from
Birmingham, England
@virginmedia for 3 days now after 9pm internet keeps dropping, keep having to reset the hub 4 in the last hour it has occurred 4 times, run tests no issues in the area apparently yet on local fb group loads of people having same issue in B24 Birmingham !
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UKDreadnaught
(@UkDreadnaught) reported
@MomsSpag @virginmedia No direct messages? So social media interaction is damage control rather than actual help. I'm so glad other companies are starting to offer gigabit lines...
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Nick Piggott 🇪🇺
(@nickpiggott) reported
@virginmedia Two outages of 6½ minutes at lunchtime today, separated by 20 minutes. This from a statically addressed device on a CAT6 connection to the VM Hub 3.0. So a reset has not solved / changed the problem.
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🌸🐌🌸💚
(@majomoth) reported
@virginmedia you suck. Your WiFi boosters suck. Your website sucks. You're no help. I'm regretting switching to you.
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Shahil Patel
(@shaz2489) reported
@virginmedia I checked this afternoon and now and there are no known issues. In total our WiFi has dropped 10+ times.
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UKDreadnaught
(@UkDreadnaught) reported
@MomsSpag @virginmedia Imagine this in the day and age of working at home... I mean since you now have to travel to work to do your job since they can't provide the service are virgin going to take responsibility. Highly doubt it. This is why I have redundancy (sky as back up)
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Katie Emms
(@KatieEmms1) reported
@virginmedia @O2 @virginmedia having experienced your unrivaled slow and inefficient customer team we were told after 6 years of being your customers that not only can you not provide service in our North London flat but you will charge us for the privilege...
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Sam Plant
(@SamPlan16007005) reported
@virginmedia Yes in all rooms, after a router reset it is fast for a few hours then drops randomly and regularly to no internet. Despite full bars and the Virgin Connect app saying the signal is Great everywhere.
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sean duignan
(@dartduignan180) reported
@virginmedia The number of @virginmedia employees we spoke to, who were rude, hung up on us, sent us from pillar to post, and were downright dishonest, leads me to believe it is company policy to put people off from cancelling. Nasty taste left.