Virgin Media Outage Report in Kirkliston, Edinburgh, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkliston, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkliston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 22: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kirkliston, Edinburgh, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, Edinburgh, Dunfermline, Kirkcaldy and Cowdenbeath.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkliston, Scotland
Latest outage, problems and issue reports in Kirkliston and nearby locations:
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Mark Taylor
(@marktaylor73) reported
from
Bathgate, Scotland
@virginmedia twice now appointment for line pull has been scheduled and twice now there’s been no engineer. Move of service to new house required , now being told 10th November, not acceptable.
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Scott Brownridge
(@ScottBrownridge) reported
from
Edinburgh, Scotland
@virginmedia any idea why my internet keeps dropping off. No issues that I can see in the area. Been doing it for two days now.
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Evelyn Love-Gajardo
(@gajarlove) reported
from
Edinburgh, Scotland
@virginmedia no landline or Internet at EH16 6GD since early this morning and your website appears to be down so it can't be reported.Update please?
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia it would be a great idea if you could save priority installation slots for those in greatest need, like those with disabilities who need a phone line installed for a telecare service. So they don't have to wait a month. Just a thought.
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Edinburgh’s Disgraces
(@EdiDisgraces) reported
from
Edinburgh, Scotland
Cost of living advice - IF Virgin Media ask for a big price hike tell them you are going elsewhere but will stay for the same price as a new customer would pay. It takes a while but saved £800 (over 18 months) today and will get more for same price/no increase @MoneySavingExp
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Karen 🏴🇪🇺⭐
(@karen_coops81) reported
from
Edinburgh, Scotland
Need a new service provider @virginmedia has just gone up by £25. Recommendations please.
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seldomseenkid
(@seldomseenkid) reported
from
Edinburgh, Scotland
@vmbusiness Down for the second time in a week. Poor
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia my daughter has finally got a new home in supported accommodation but can't move in until a telephone line is connected so her carers have access to a 24/7 phone. The earliest appointment is currently a month away. Can you help us so she can start her new life?
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Laura Barbour
(@dreamingisfree) reported
from
Bo’ness, Scotland
@virginmedia It is now almost four weeks since I have had broadband. The technician who came out 11 days ago assured me the “dig team” would be out in the next day or two. Having now spent approximately 738 hours trying to contact you, I have finally spoken to a customer (1)
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Derek Scott
(@DegsyScott) reported
from
Edinburgh, Scotland
@benjitindz @virginmedia Product is good, customer service non existent
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Derek Scott
(@DegsyScott) reported
from
Edinburgh, Scotland
@virginmedia Stupid question!
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victoria carolina
(@vcash78) reported
from
Edinburgh, Scotland
@virginmedia what’s going on. No service alllllll day in EH14 area?! Working from home impossible today … great service!
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Geraldine Daly
(@Giannop) reported
from
Edinburgh, Scotland
@virginmedia Estimated fix 19.45 😭
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Effie Fenton
(@effiefenton) reported
from
Edinburgh, Scotland
@virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.
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Laura Barbour
(@dreamingisfree) reported
from
Bo’ness, Scotland
service agent who tells me an appointment is scheduled for the 15th November. Shall I laugh or scream? 7 weeks with no WiFi? @virginmedia (2)
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Evelyn Love-Gajardo
(@gajarlove) reported
from
Edinburgh, Scotland
@virginmedia It's not showing up and it's now been down since first thing yesterday. They are elderly and need their landline to be working. Is there a way to speak to someone if it's not fixed by 4?
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Neil Sneddon
(@EdinburghNJS) reported
from
Edinburgh, Scotland
Got to say. Been a customer of @virginmedia since Dec 10th 1999. First problem I've ever had this week, and service, ability to contact and understanding of my problem is absolutely woeful. Luckily still in cooling off period for new deal. Dreadful.
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seldomseenkid
(@seldomseenkid) reported
from
Edinburgh, Scotland
@vmbusiness @virginmedia @virginmedianews Why is your service so unreliable? Are we expected to pay for a service that doesn’t work?
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tootsietweets
(@tootsieiam) reported
from
Edinburgh, Scotland
Friday night powered by 5G since @virginmedia delivery via @YodelOnline seems to have disappeared into the ether. So work was painfully slow, and now I’m cleaning the fridge because, it seems everything in this 1860’s house is reliant on broadband. Thank god for @EE 📱
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Lord Galoot
(@pumphysaysNO) reported
from
Broxburn, Scotland
@virginmedia i havent had tv for 5 days now, technician was meant to call yesterday or 8am this morning, no call, any chance of getting a service i pay for
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Howie
(@Howieefc) reported
@virginmedia So you don't want to even try and fix the issues, says it all
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Paul Varcoe
(@Varcs73) reported
@virginmedia It is a total loss of service since Wednesday morning, not intermittent. For 5 days. How are we supposed to work from home? When will this be back on? I am never getting any answers or help from virgin with this
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WattoPhotos
(@WattoPhotos) reported
@virginmedia no faults I have run tests. but yet again it is off again now. Your company is chargeing people for a service that you are not providing.
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Syed Shah
(@syed_pdl) reported
@virginmedia fu k you for **** service and having me on hold for an hour
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Neil Cheshire
(@nchesh) reported
@virginmedia I don't know what time it went out this morning but it's still out now and no sign of it changing, I shall give it longer. But the tech support I got gave no explanation at all about what the cause could be and only basically said reset and wait 🥺
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Harry Brent
(@HarryBrent) reported
@virginmedia I’m afraid that isn’t good enough. Your compensation only applies to those who have experienced “total” loss of signal. My signal has been intermittent. But completely unusable for a day’s work. I’m outraged that this problem has being going on so long and I can’t get refunded.
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Harry Brent
(@HarryBrent) reported
@virginmedia Your team has already confirmed it’s an area issue, I don’t need help identifying the problem, particularly as I’ve been told I can do nothing but wait! What I’m truly annoyed about is the lack of compensation. I’m paying for wifi I’m not getting, AND now I’m paying for 4G too.
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James T. Burke
(@Doublebucket1) reported
@virginmedia And is there a 4.0 router? Which may be better. It’s known that the 3.0 has quite poor WiFi. Or will I have to fork out on a better router and turn your one into modem?
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RichieUK
(@RichieUK_TTV) reported
@virginmedia Yeah but i wouldn’t be classed as a “new customer” unless I’ve been away from you for at least 3-6months - I wouldn’t be eligible for new customer deals
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Harry Brent
(@HarryBrent) reported
@virginmedia You have given me zero reason to stick with Virgin, I’ll be cancelling my subscription immediately. A truly awful response.