Virgin Media Outage Report in Kidsgrove, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kidsgrove, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kidsgrove and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kidsgrove, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Macclesfield, Congleton, Crewe and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
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| Stoke-on-Trent |
Total Blackout | |
| Macclesfield |
TV | |
| Stoke-on-Trent |
||
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kidsgrove, England
Latest outage, problems and issue reports in Kidsgrove and nearby locations:
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them
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Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
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Moorland
(@moorland2) reported
from
Endon, England
We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service
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#bandit4president
(@xTrustBandit) reported
from
Stoke-on-Trent, England
@virginmedia u guys ******* suck . Worst internet UK
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Pete Robinson
(@PeteRobinson985) reported
from
Macclesfield, England
@virginmedia Excellent service this afternoon from Lee. Eventually e-mailed my request and within the hour he was in contact by phone. A cheery chap who not only sorted my request, made sure an up to date second TiVo box will be delivered and reduced my monthly payments. Thank you 🙏 👍🏻
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.
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Connor / MN
(@CJMontford) reported
from
Newcastle-under-Lyme District, England
Virgin Media is DOG AWFUL
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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Chris Walton
(@Ohrate_Tri) reported
from
Stoke-on-Trent, England
@virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service
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Marc Almond
(@marcalmond7) reported
from
Stoke-on-Trent, England
@TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!
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Kieran Stockton
(@KieranStockton) reported
from
Macclesfield, England
@virginmedia Upgraded my TV package yesterday. New Channels still not working.
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.
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Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
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Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance
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cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia is there an issue with the internet service in ST4 Stoke on Trent?
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
@zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HamishKrajewski
(@HamishKrajewski) reported
@virginmedia I can text and call but only on WiFi, keeps saying no service.
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Pregnant Massage
(@pregnantmassage) reported
@virginmedia No thanks I’m working. Trying to make up the money I lost today. As I said terrible customer care. I’m looking into alternatives
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Chantelle Newton
(@chantelle_ukccf) reported
@virginmedia - please review your ‘system generated’ emails. I got an email confirming an order has been despatched. I panicked thinking someone is using my details fraudulently & end up spending 30mins on the phone 😡 if you are merging your network with O2, tell your customers
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Gavin Wilson
(@GavinWilson72) reported
@virginmedia when I go to make a payment on the app, the app is shutting down.
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Pregnant Massage
(@pregnantmassage) reported
Absolutely appalling service & customer care from @virginmedia ! No internet since 5Th Sept. Engineer call booked for today 8-12. No one turned up. 90 mins on the phone to customer care- who didn’t know what was going on & couldn’t put me through to anyone who did then cut me off
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Ian Molyneaux
(@i_molyneaux) reported
@virginmedia @virginmedia yes an automated line stating there is a fault is really helpful when I'm paying for a service that's broken everyday
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Astor Tate
(@astortate) reported
@virginmedia My neighbor has the same issues. It might be a connection outside the house. Certainly not from the internal wires.
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Jessica booth
(@Jssyangel) reported
Just paid £80 to @virginmedia jua for internet, yet again it’s gone down so no WiFi. Took 2 months to get my internet switched to new address , charged £20. my partner got it working in the end, not them so why was I charged £20? Rang repeatedly, every agent hung up on us.
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Sonny G 🎙
(@Sonny_Club) reported
@virginmedia It isn’t basically, I’m having to work off mobile data. Speed test seems to think I’m getting over 300mps download & upload of 0.03 which is hilariously bad but when you try and use the internet it doesn’t work. A colleague who lives not far from me has been having issues too.
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Mydogsteppedonabee
(@PeekFam) reported
@virginmedia Your taking the mick trying work from home no Internet wtf why you doing updates in the middle of the day I'm fuming got customers deal with.