Virgin Media Outage Report in Kidsgrove, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kidsgrove, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kidsgrove, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kidsgrove, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Macclesfield, Northwich, and Leek.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent
|
Internet | 3 days ago |
|
Stoke-on-Trent
|
Internet | 4 days ago |
|
Stoke-on-Trent
|
Total Blackout | 9 days ago |
|
Stoke-on-Trent
|
Wi-fi | 14 days ago |
|
Macclesfield
|
TV | 14 days ago |
|
Northwich
|
Internet | 15 days ago |
Community Discussion
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Virgin Media Issues Reports Near Kidsgrove, England
Latest outage, problems and issue reports in Kidsgrove and nearby locations:
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Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, England@virginmedia @virginmedia I’m glad it sorted itself out as the customer service woman said id need a new hub which she said she’d order and would arrive Tuesday (6/8/19). Which it hasn’t. I’m glad I didn’t need it #virginmedia
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Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England@virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August
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Julie Podet (@JuPo71) reported from Crewe, England@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
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Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England@McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!
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Iwan Evans (@iwanevans) reported from Congleton, England@virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit
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Anthony Hibbs (@HibbsA) reported from Newcastle-under-Lyme District, England@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
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Les Chaplin (@LesChaplin) reported from Stoke-on-Trent, England@virginmedia I am not stupid I get that! However, the text I received said welcome to Greece you can use your phone exactly the same as if in the uk so I had absolutely no reason to switch roaming off when I never left the resort. I have kept the texts which state exactly that
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Chris Peach (@peachy_80) reported from Winsford, England@Dave_hampton @virginmedia @bt_uk I’ve got BT, good service from them but prices do rise from time to time.
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Stan Hall (@StanHall20) reported from Macclesfield, England@allisonpaul_ @virginmedia It is bad I understand they are only trying, but #dontlie #telltruth
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Matt (@shent) reported from Stoke-on-Trent, England@virginmedia Unfortunately not, I even gave two phone numbers and an email, just want to know if there is an issue local to me or if it’s a network issue, I can deal with downtime but drop outs and high latency really are frustrating, can’t really have another half a day off work...
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Andy Picken (@andyvic7) reported from Stoke-on-Trent, England@virginmedia I’m sick of resetting that hub it’s supposed to be 100mb fibre I had less trouble with my dial up! Do you supply boosters as you can take it out before I spend money to make up for your awful service
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Neil evans EVO (@neilevo18781967) reported from Stoke-on-Trent, England@virginmedia It was with regards to my services.. When I phoned about it the lack of professionalism was horrendous.. When I mentioned the lack of professionalism I was basically told what is your problem. Awful really
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Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, EnglandGreat customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider
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Tiny Tog (@Tiny_Tog) reported from Stoke-on-Trent, EnglandStill no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider
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Andy Picken (@andyvic7) reported from Stoke-on-Trent, England@virginmedia just had the misfortune to speak to the rudest person ever whilst trying to sort out my abysmal connection speed when she put the phone down on me after a 20 minute wait!!
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Julie Podet (@JuPo71) reported from Biddulph, England@virginmedia your service is very poor for older people. Almost an hour and still not resolved my mum’s issues!
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James O'Hara (@jamesjohara) reported from Newcastle-under-Lyme District, EnglandEr....@virginmedia it's not working!
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𝕸𝖆𝖙𝖙🏳️🌈 (@mbusby993) reported from Mow Cop, EnglandHey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.
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Matt (@shent) reported from Stoke-on-Trent, England@virginmedia hey guys lost complete internet service in ST3 area, router states: Provisioning state: Offline and internet (Access Denied) 😔
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Alee (@AleeOwnzz) reported from Stoke-on-Trent, England@toastwiz @virginmedia Gotta be a pretty big issue to take 10 days Jesus
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mo (@MoMocmo) reported@virginmedia @LutzSchueler nearly 2 hours, 4 staff members and still my issue is not resolved. Terrible customer service.
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Alexandra James (@ialexandrajames) reported@virginmedia Where can I do that? I find it very unfair that i am having to pay for a service that doesnt even work anymore
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Victoria Crawford (@missvici) reported@virginmedia I was wrongly charged for Netflix and despite repeated calling and being told it’s corrected I am still being charged and no refund. Please help!
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Michelle Purse (@michellempurse) reported@virginmedia It seems we cannot be offered the same deal as the ones advertised on your website because rather then be a new customer, we are in fact a loyal one of many years. That is rather disappointing and has led us to cancel the contract.
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welshyboy ✌ (@welshybow) reported@AmbervaleJet @melioramark @virginmedia Think I’ll be switching as their customer service is crap 💩, never answer you direct or say we will send a technician or engineer out asap , always beat about the bush “ have you tried this “ “ what is exactly wrong with your hub “ going round and round with the same questions🤬
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BizkitVibes (@BizkitVibesAFC) reported@virginmedia What’s going on with your service recently? 4G is horrendous general signal terrible, never ever been like this.. I’d see many others complaining on here as well?
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active days (@days_active) reported@virginmedia how do I cancel I cannot face calling you again
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Natasha (@Pr1ncessNatasha) reported@virginmedia is there issue with paying atm. Just tried to pay online and it won't let me complete it also tried on the phone but its automated and just send me a link to were I was having issues trying to pay.
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BizkitVibes (@BizkitVibesAFC) reported@GSpellchecker @virginmedia Not just me then! 4G has been non existent recently & signal is terrible
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Dan Ward (@Danward29237729) reported@virginmedia are a bunch of lying theiving toerags. been completely ripped off. they're complaints team didn't call me back and I've rang 3 times today and the line is awful and been cut off.