Virgin Media Outage Report in Hatfield Peverel, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hatfield Peverel, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hatfield Peverel and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hatfield Peverel, Essex, England
The most recent Virgin Media outage reports came from the following cities: Halstead, Chelmsford, Wickford and Essex.
| City | Problem Type | Report Time |
|---|---|---|
 Halstead |
Wi-fi | |
| Halstead |
Internet | |
| Chelmsford |
Internet | |
| Chelmsford |
Wi-fi | |
| Chelmsford |
Internet | |
| Wickford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hatfield Peverel, England
Latest outage, problems and issue reports in Hatfield Peverel and nearby locations:
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Danny-lawrence-BEM-BCAc
(@MRDannyLawrence) reported
from
Billericay, England
@virginmedia me19 postcode broadband down please advise
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi @virginmedia @Ofcom @Ofcom Your intervention is really needed here because @virginmedia has really failed in their dispensing of service #ShabbyServices
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi Endless calls eating into family time & still no end in sight just being fobbed off @virginmedia this is awful services @Ofcom please help
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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katie lee
(@katiewoo26) reported
from
Chelmsford, England
@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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Rohan Ataa
(@RohanAtaa) reported
from
Great Notley, England
@virginmedia @deantorris Why you guys don't have call back service?
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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WeHateHills
(@WeHateHills) reported
from
South Woodham Ferrers, England
@ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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James Young
(@jamesrfyoung) reported
from
Wickford, England
@virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice
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Tmak
(@tmacbond) reported
from
Wickford, England
This is unacceptable @virginmedia your services especially the customer services despite endless promises still not done #ShabbyServices
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gemma
(@gemma_brown83) reported
@virginmedia I did call and they said they didn’t know why, they originally told me it would now be today but it has been changed in my app to Monday. I’m really annoyed as I’m paying £105 a month for this and have had these issues for 6 weeks at least.
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Kev
(@VeryGrumpyKev) reported
@virginmedia So you apply a charge and expect me to beg for a refund. Don’t think so. You’ve already scammed money out of me. Once bitten twice shy and all that. Stop tripping yourself up John. You really need some customer experience training. Or stop drinking at work.
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John-Henry Barac
(@johnhenry) reported
@virginmedia Yes but it’s a kafkaesque Catch22 - processes designed to put customers off and paradoxes such as discounts that take your costs higher that they were. You didn’t design this shambles, and are clearly not really empowered to help.
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Clive Grinyer
(@clivegrinyer) reported
My old friend @virginmedia, 40 minutes from saying exactly what I wanted to do and then they tell me it’s the wrong department. Still the worst customer service. Come on Liberty Global, get a grip.
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Jaime
(@Jaime37017110) reported
@virginmedia So to be honest I have no idea what the charge was. I just want confirmation that my service has ended and what the £80+ charge was for.
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Colin
(@Ponder65) reported
@virginmedia I'm sick of this intermittent connection and inability to get it fixed because it's "right when next checked". Given past experience with your systems since June 2000 I'm 99% certain the hub is failing yet booking an engineer is problematic. HELP!
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matt davies
(@vxmatt) reported
@virginmedia when will these wifi pods be available I'm currently using your WiFi booster and it useless I was told to order the pods back in January but there never availible
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Gareth May
(@gaz_may) reported
Should @virginmedia be called virgin”com”media for their laughable customer service?
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louise
(@unknown_c233393) reported
@virginmedia my Nan is currently having an issue with getting into my Netflix account which I mange as it in my name she watches film on it she can’t Ben open the app the box is working fine but Netflix app is playing up any issues that we should know about
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Terri
(@Heidnipper) reported
@virginmedia Right.. isn’t this the general customer services number though. I’m phoning about a complaint which they logged. Exactly how are they going to discuss the outcome when there is no outcome. It says to refer to self help.