Virgin Media Outage Report in Haddington, East Lothian, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Haddington, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haddington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Haddington, East Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh and Longniddry.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
||
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Haddington, Scotland
Latest outage, problems and issue reports in Haddington and nearby locations:
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Aimee C
(@aimeecrausaz1) reported
from
Edinburgh, Scotland
@virginmedia @PED7 @lizzidoyle You're service is so incredibly CRAP I wouldnt know the score!!!! 2 hours plus I've been waiting on a response!!!!!
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Sonali Misra
(@MisraSonali) reported
from
Edinburgh, Scotland
@nadineaishaj @virginmedia Try emailing them/sending them a msg via their website? I did that when I was facing some issue. It took a few days, but they did get back to me
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
Will @virginmedia continue to ignore my loss or service?
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia I’d advise you sort out the service and don’t expect me to waste anymore of my time trying to get through to a non existent call centre! Cheeky ****!
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
Here we go again @virginmedia your sevice is 'down' again in Edinburgh. No internet conection..No call centre available ...oh dear.
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Kate Nevens
(@katenevens) reported
from
Edinburgh, Scotland
@virginmedia our internet is down in Edinburgh EH10. Could you confirm you’re aware / working on this?
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
Will @virginmedia continue to ignore me over my loss of service and still expect to my bill to be paid at the end of the month?
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@Tommmbro @virginmedia ***** mate honestly. Aimee was on hold for almost an hour yesterday and back down again today. *******!
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia I’ve sent over 100 messages, unfortunately this is the level of service you are providing. I’ve checked the loss of service and it says it’s all up and running fine! Please don’t expect me to pay you for a service you can’t provide. I will be cancelling my direct debit with yous
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia I’ve sent over 100 messages, unfortunately this is the level of service you are providing. I’ve checked the loss of service and it says it’s all up and running fine! Please don’t expect me to pay you for a service you can’t provide. I will be cancelling my direct debit with yous.
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Bearded Camper
(@BeardedCamperTV) reported
from
Edinburgh, Scotland
@virginmedia are you guys serious! You set my account up with a credit limit lower than my package cost so it suspends my services for 20 days, when my bill is paid or make me pay it early! And nobody can rectify it! Over 12+ years a customer for this.
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Aimee C
(@aimeecrausaz1) reported
from
Edinburgh, Scotland
@virginmedia you're customer service is the worst I've ever experienced. Over 2 hours in messages support I've waiting with no response other than being told 1 hour ago, my issue would be responded to in 10 minutes.
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Michael John Given
(@MikeyGiven93) reported
from
Edinburgh, Scotland
@virginmedia my tv service hasn’t been working for 2 days and your automated message telling me to turn it off and back on isn’t cutting the £85 a month!!! How can I speak to an actual human??
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@bluejambo1874 @virginmedia Having had problems at least 3 4 or 5 times every year for over 10 years with my tv and broadband and now my landline, I think it's time for a change. Oh @virginmedia you are such a let down.
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Yesterday I reported a problem with my landlines and was kept on hold for over 40 minutes before giving up. I tried again later in the day ...this time for only 35 minutes to no avail. I am currently using my mobile phone but still holding.. now 30 minutes..help.
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Parry
(@parry1875) reported
from
Edinburgh, Scotland
@virginmedia Clearly Virgin cant stick to a contract agreement with providing a service
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Audrey Anderson
(@audanderson1) reported
from
Edinburgh, Scotland
@virginmedia contacted your 150 number and asked to use the text service which I did . Unfortunately they asked to contact oomph team on 150 . Unable to get through on 150 to speak to an advised as just a message telling me to use text service help please
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Aimee C
(@aimeecrausaz1) reported
from
Edinburgh, Scotland
@virginmedia @parry1875 I messaged you 100 times unanswered over 4 hours on your online service and waited for an hour on hold on the phone!!! How do you plan to sort the issue? #virginmediafail
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bruce findlay 🟢#TestTraceIsolate ✌
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Ah...well @virginmedia installed the phone for us 12 years ago. Hopefully the engineer will be able to fix it...
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Michael John Given
(@MikeyGiven93) reported
from
Edinburgh, Scotland
@virginmedia I have tried to phone you several times to fix my tv service over the last 3 weeks and the automated service keeps telling me everything is fine. This is beyond a joke. Please let me speak to a human being today please!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carl Swain
(@EnhancedAR) reported
@virginmedia can someone please help with an issue I have as not getting very far with your online chat service
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Louis Neethling
(@deafdirector) reported
@virginmedia another 4 days without wifi. Apparently fixed at 4pm today. And yet still no wifi. How can people run businesses when you don’t fix your broadband issues promptly?
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BritishProblems
(@BritComplaints) reported
It took me 90 mins to cancel my Virgin Media contract. Avoid this company.
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Heavy Metal Thunder
(@KernowLeeds22) reported
@MrPMHarrison @virginmedia Thanks for the heads up; was tempted as they’ve sent the thing round saying their now available in my area. Will avoid like the plague hearing nowt but bad things about @virginmedia
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Tom Huddleston
(@TomHuddleston_) reported
@MrPMHarrison @virginmedia Oh yes, years ago. Talk talk now, never had a problem bar a handful of very brief outages.
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Steve
(@AtlasWrestling) reported
@virginmedia I did follow the steps but there was no help. It appears to just be this channel.
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dave stead
(@defebe) reported
@MrPMHarrison @manueky @virginmedia Err. nowt to do with Branson. the owners pay for that name ( and it came from the old mobile company). Blame Liberty Global and Telefónica. ( Am I the only vm customer "happy" with them?)
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Dan Connolly
(@DanConWembley) reported
@virginmedia @vkurup18 I have had the same issue for three weeks. Was told by Virgin media that the problem would be resolved by 4pm today but the app still doesn’t work across all platforms.
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Dave Dicken
(@Davey_D1982) reported
@virginmedia HELP !! All lights on front of v6 box are flashing, what does this mean? I’ve checked for faults in area, but all is good. Please advise
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Phil Harrison
(@MrPMHarrison) reported
@TomHuddleston_ @virginmedia Did you switch? I think we'll have to. Our router keeps malfunctioning. And I've just spent an utterly pointless half-hour on the phone with a person who basically didn't believe me and refused to accept that anything was wrong. Basically calling me a liar. **** them.