Virgin Media Outage Report in Fauldhouse, West Lothian, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fauldhouse, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fauldhouse and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 01:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Fauldhouse, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Bellshill, Airdrie, Livingston, Motherwell, Cumbernauld, Wishaw and Bathgate.
| City | Problem Type | Report Time |
|---|---|---|
 Bellshill |
Internet | |
| Airdrie |
Wi-fi | |
| Livingston |
Internet | |
| Motherwell |
TV | |
| Bellshill |
TV | |
| Cumbernauld |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Fauldhouse, Scotland
Latest outage, problems and issue reports in Fauldhouse and nearby locations:
-
eileen haugh
(@finnsgran) reported
from
Motherwell, Scotland
Been waiting for help from Virgin Media since 18 th October surely someone has read my message by now
-
Dalus
(@Dalus93) reported
from
Cumbernauld, Scotland
Im howling. The customer service i have recieved from @virginmedia is an absolute joke. Talking to one of their "internet techs" and they didnt even know what a Cat 6 cable was. Not to mention im paying £41 a month for a service that drops randomly every few days.
-
Richard Law
(@sneekyb) reported
from
East Calder, Scotland
@virginmedia Ridiculous that as a existing customer now out of contract that I cannot be offered the same monthly deal as new customers. My bill is to rise by £50 pcm which is not acceptable. I ask if I can take your Bigger tv bundle with sports as advertised for £72 and told no.
-
DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia your service is diabolical litterly the worst I've ever came across! Your customer support is on par with the service! I've had poor Internet in Glasgow area now for over two weeks and there still no outage notification on your site! Bye virgin media
-
Dale McLean
(@Dalus93) reported
from
Cumbernauld, Scotland
@alexasry @virginmedia Honestly can not wait to move. Just don't have the money to pay installation fees etc rn which sucks so I'm stuck with them til I do.
-
Housty
(@mick_demarco) reported
from
Larkhall, Scotland
@virginmedia There's no known issues.
-
DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia No again it's only when test is complete it tells you there a problem! When we call they say there is a problem but the service status for the area isn't updated with the problem or estimate fix time! The cust services have no idea what I'm talking about! Scripted calls!
-
Housty
(@mick_demarco) reported
from
Larkhall, Scotland
@virginmedia Yes. WiFi keeps disabling itself and particularly on phones it's doing this and running very slow. Ran a WiFi speed checker and tried restarting the modem many times
-
Hannah McInnes
(@_HannahMcInnes_) reported
from
Livingston, Scotland
@virginmedia has they worst customer service I’ve ever experienced, month after month I’ve been trying to sort out my bills with no help whatsoever 80 minutes and I’m still on the phone no further forward as one person says one thing and another person says another😡😡
-
Housty
(@mick_demarco) reported
from
Larkhall, Scotland
@virginmedia been on hold for 40 minutes waiting for tech support over my WiFi disabling itself and I have an important Skype call in a couple of hours.
-
Debbie Hughes
(@weedebsie19) reported
from
Airdrie, Scotland
@virginmedia Evening, is there an issue with the Virgin TIVO box tonight as I’m watching something on ‘My shows’ & it all seems to have stopped working!😢
-
eileen haugh
(@finnsgran) reported
from
Motherwell, Scotland
Can anyone tell me how to get through to virgin media sat on phone on sat for 1 hour45 mins got cut off now on messaging for1 hour 38 mins no reply .... atrocious customer service
-
andrew swanston
(@swany1988) reported
from
Redding, Scotland
@virginmedia hi was promised a manager call back 2 days ago and not happened. Piss poor customer service !! Only been with you just over a month and my experience is ruined !!!
-
Grant
(@mastermc0) reported
from
Livingston, Scotland
@virginmedia No known outage other on demand for works fine just seems to be this one series
-
Ian Smith
(@ianwsmith82) reported
from
Livingston, Scotland
Honestly shocking customer service from @virginmedia ******* hopeless.
-
Housty
(@mick_demarco) reported
from
Larkhall, Scotland
@virginmedia It's literally only affecting phones now and was on off with laptops. Laptops have been fine for a day, signal is still there from furtheest point of house, just constantly disabling.
-
Dale McLean
(@Dalus93) reported
from
Cumbernauld, Scotland
@alexasry @virginmedia Yeah I'm on 210/20 for like £40pm, but the quality and customer service recently has been shocking
-
Dale McLean
(@Dalus93) reported
from
Cumbernauld, Scotland
No internet until Monday. Good old @virginmedia - told them I'd been having issues for weeks, was told to monitor it, THEN they say 'oh we thought it had resolved itself'... Clearly not if I'm still calling. sounded like they just wanted me off the phone asap tbh. Switching ASAP
-
DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia so after being told we would have a discount and not be affected by a cut off we are officially cut off from the Internet! After weeks of the same ******* problem and customer services have no clue about this! Shocking!
-
DJ Col-C Colin C
(@Dj_ColC) reported
from
Cumbernauld, Scotland
@virginmedia The up load speed keeps dropping out to zero resulting in loss of connection! Think engineers call that surging! We have had the same issue at our property before but according to your engineers was only us and they couldn't find fault!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
John Marshall
(@mrjohngmarshall) reported
@virginmedia We have a problem with our broadband. Your website is no help and you make it impossible to call for technical help and actually speak to a person. Only number available is your Sales Line. Appalling customer service.
-
18DB63
(@18DB63) reported
@virginmedia Cheers, I can't even get through now it's just telling me it will text me a link then hanging up, service is awful
-
Giles White
(@gdgwhite) reported
Oh and also @virginmedia - just to add to the litany of service shortfalls #VirginTVGo not working tonight. Surpassing yourselves.
-
Graeme Stephens
(@stephens_graeme) reported
@virginmedia tried to cancel. After waiting 1 hour and 45 minutes on hold and being pushed around 3 different people claiming they couldn't help, you hung up on me.
-
Josh
(@havuhk) reported
@virginmedia No problem, just waiting for the technician to call up now. But as long as I get a call and get my issue sorted I am happy.
-
Kev
(@82KevZ) reported
@virginmedia It’s in the original tweet. I’d rather you get me some technical help and leave Twitter to sort these scams out! I’ve not been able to call you all day and then have been on hold for one hour and then cut off. Shocking!
-
Claire Jobling
(@Cljobling) reported
@virginmedia I’ve been charged £7.55 on my phone bill for phoning your customer service department. I’m really shocked to see this and a bit angry. I shouldn’t be charged because of the length of time you took to answer. I tried a 3 hour “on line” chat and got nowhere.
-
Susan Hills
(@SusanHills5) reported
@virginmedia Yes it is still saying no broadband issues but the call centre have told me there is outage in my area yet my next door neighbours is ok
-
dan
(@MUFCspec) reported
@leetvtech @virginmedia **** them off Lee
-
Steve Devlin
(@steviedev) reported
@virginmedia Hi. I’ve had outages all week and now have no internet at all. I cancelled an engineer visit tomorrow as yesterday’s outage was an area issue. I’ve now used all my tests for the day, as it’s been so intermittent, so can’t book an engineer visit. How can I book?