Virgin Media Outage Report in Cononley, North Yorkshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cononley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cononley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Cononley, North Yorkshire, England
The most recent Virgin Media outage reports came from the following cities: Bradford, Burnley, Bingley, Skipton, Keighley, Shipley and Nelson.
| City | Problem Type | Report Time |
|---|---|---|
 Bradford |
Internet | |
| Burnley |
Internet | |
| Bradford |
Wi-fi | |
| Bradford |
TV | |
| Bradford |
TV | |
| Bradford |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cononley, England
Latest outage, problems and issue reports in Cononley and nearby locations:
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Wendy Burn 🌈
(@wendyburn) reported
from
Ilkley, England
@Frostific @virginmedia Its a known issue in Ilkley. They are “working hard”but it’s “really “complex”.
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
Just bought Rocketman from @virginmedia don’t waste your money. It won’t play or even open £13.99 wasted... #crap #rubbish #terrible
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Paul Farndale 🏴🌧
(@paulthebantam) reported
from
Bradford, England
@DoctorBeeching1 @virginmedia The call centre system is a nightmare. Outsourced I'm guessing. Never use the live chat whatever you do. I made a complaint after that experience which was closed down without any further contact. Gone with Sky for the new house.
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Tyler-James Ltd
(@T_J_PetSupplies) reported
from
Ilkley, England
@Virgin_Victoria @virginmedia Thank you. They’re fully aware but are doing absolutely nothing to sort the problem. We haven’t had any broadband since the 24th of August! As a business it’s near impossible to operate with broadband these days. It’s so frustrating.
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James Bairstow
(@Stowy83) reported
from
Bradford, England
@virginmedia Sick of poor customer service
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Saeed Uchiha
(@saeedahmed0) reported
from
Burnley, England
@virginmedia your internet is awful! I’m not paying for a black box that flashes lights. Fix up
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Tyler-James Ltd
(@T_J_PetSupplies) reported
from
Ilkley, England
@virginmedia @Virgin_Victoria You could start with talking to each other and teaching telephone staff for the business side to listen when someone tells them there’s a problem and not keep repeating the script! All we want is our broadband back on!
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia you did it again! Another hour of my life trying to get a complaint resolved. They worst customer service I’ve ever experienced.
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia Local fault and down until approx 3pm. It happens too often and its a nightmare for home workers like me.
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
@virginmedia Yes, it’s rubbish. The service you provide is really poor. All you ever get told to do is switch of and reboot. Never works.
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George Danielczuk
(@gdczuk57) reported
from
Bradford, England
@virginmedia why is my broadband in BD2 still not working despite receiving a text to say it is fixed at 15:05. ...and when I look at the service status it says all is OK. Like it did this morning WRONG!! When is it going to be fixed and will I get a credit for it being out
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia It was a marketing letter I received for free installation but I was charged fee on my first bill. Accounts team promised to refund after customer service passed me on to them but they never auctioned it.
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@richardbranson your products are great Richard but your Virgin Media customer service and complaints handling is terrible. I can’t find anyone who can actually help me. Very disappointing. I have given up and will be leaving as soon as my contract is up.
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Tyler-James Ltd
(@T_J_PetSupplies) reported
from
Ilkley, England
@virginmedia Shows as ‘No Known Issues’. But there is! We asked for an engineer to call but were told it’s a known problem in the area and would be fixed as soon as possible. No date given. Promised updates that have never materialised. It’s beyond bad customer service.
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Flying Officer O’Connor🇬🇧
(@seanyseanysaeny) reported
from
Silsden, England
@SkyHelpTeam @SkyUK @virginmedia are quick enough to take your money but not so quick to help out when things go wrong...
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Nick
(@ClaretNick) reported
from
Burnley, England
@virginmedia broadband down AGAIN until 3pm today, means ill be working all evening to make up for not being able to do things today!
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Tyler-James Ltd
(@T_J_PetSupplies) reported
from
Ilkley, England
@virginmedia @vmbusinesshelp Been there, done that....LOTS of times. They promised a manager would call. Guess what.... they never did.😕
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liquidBorn
(@liquidborn) reported
from
Burnley, England
@virginmedia broadband has just gone down in BB12, I work completely from home so this is extremely frustrating for me. Please help. Router has been restarted twice.
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Jade
(@jademelia99) reported
from
Cowling, England
Trying to cancel my @virginmedia contract yet no one will answer the phone or the online chat service. Such bad customer service
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Tyler-James Ltd
(@T_J_PetSupplies) reported
from
Ilkley, England
And still no contact from @vmbusiness! Regardless of numerous direct messages. This is beyond bad customer service! Fix our service and fix immediately! @BBCLookNorth @itvcalendar @WhichUK
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tweetledumb
(@xueshang) reported
@virginmedia 14 days & #virginmedia Wi-Fi is still substandard. They said it would be fixed in a few days. Now too slow even to support ordinary communication with camera. Eventually you find a way to find a person (after 20 min on hold). He says he'll look into it yet again.
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Ken{ny|neth}
(@kend82) reported
@virginmedia No. I arranged a new contract on Feb 16th, it increased immediately and I’ve been charged a higher amount every month since. Customer services said it was because there was an annual increase but this doesn’t seem fair on a new contract. It literally increased after 1 week.
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DaFoot 🥋 📷 💻
(@DaFoot) reported
@virginmedia Just the same as happens (semi) regularly with your service. Compete net/tv outage. Not just me, number in the block of flats. Yes, status page says is a known issue. As the last one was. Target fix of 0330 apparently.
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Charles Kelly
(@majesticcollege) reported
Is Virgin Media the worst Wi-Fi provider in the UK? You can’t even get through to them. Please comment. @virginmedia @VirginMoney @richardbranson
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Brittany Stanton
(@Brittan49970058) reported
@virginmedia Service is up but keep getting put back in the queue by agents who don’t want to help me change details on my account, ready to make a complaint honestly
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simon le vans 💙
(@simonlevans) reported
@virginmedia What I wish, is a consistent service. How can it be that it goes down so frequently? Whis fault is it? Does anyone care? Is anyone ever sanctioned? I just don’t see how you can get it wrong so often. Is it incompetence or do Virgin Media just not care?
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Brittany Stanton
(@Brittan49970058) reported
@virginmedia Just got out of a bad relationship need to change the bills and accounts into his name first person said there would be a fee the transferred me the second said they can’t help me and before I could ask what team can they put me in the queue again
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Jay
(@ValiantVilla) reported
Ah look another #virginmedia blackout when I’m just about to start working.
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Richard Beech
(@richardbeech3) reported
@virginmedia hour on hold to get cut off! Text service takes 20minutes for each text. Absolutely shocking service!!
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Barry Sykes
(@Barry_Sykes) reported
@virginmedia Yes, hilariously that says there are 'broadband issues'. So glad I checked! This is happening most days now, all across E17, service out for hours each time. Most people researching alternative providers. You are hours away from mass migration. Any reason we shouldn't?