Virgin Media Outage Report in Barnes, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Barnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Barnes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Barnes, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hackney, Croydon, City of London, Hammersmith, Paddington, Ashtead, Islington, Camden Town, Staines, Waltham Forest, Wembley, Merton and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Total Blackout | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Barnes, England
Latest outage, problems and issue reports in Barnes and nearby locations:
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Ruby Atkin
(@ruby__ema) reported
from
Hackney, England
@TalkTalk plz can you fix my WiFi or I’m leaving you for @virginmedia xx
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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Rosamund Irwin
(@RosamundIrwin) reported
from
Camden Town, England
@richardbranson I wish Virgin media was Dr Yes! You should know the customer service is the worst of any company I have dealt with since the Corona crisis began.
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Quentin
(@quentinnield) reported
from
Lambeth, England
@MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
Not working again. The service is so bad. Surely you will be issuing refunds?? #virginmediadown #virginmedia
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Cordell Campbell
(@cordellcampbell) reported
from
Kensington, England
@virginmedia second time this week, an outage in W8. Get it together
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Toby Varsanyi
(@tvarsanyi) reported
from
Tottenham, England
@virginmedia Yes I have and they sometimes (not always) advise that there is a problem but don’t explain which the service has become so inconsistent generally
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia We’ve run the test kit already. We aren’t getting any help from you lot so we’re going to Ofcom to settle this.
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
The most unethical service provider in the UK is hands down @virginmedia. The service is an absolute joke. Stay away.
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia No I don’t. It’s okay, it’s confusing. And yes I tried them this morning - leading to the problem where I’ve been waiting for a call back for 2 and a half hours. I appreciate your help.
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lewis genney
(@lewisgenney) reported
from
Kensington, England
@vmbusiness I am trying to close my account for a few weeks! You are trying to send me late payment charges! Please help Twitter team #badservice
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia is the ******* worst! Don’t care what anyone there so called “customer service” is ******* atrocious
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@Leesasdream @virginmedia @BBCWatchdog It’s actually ridiculous how unethical they are. The amount of promises they’ve made with no delivery. Something as small as a manager reaching out. It’s actually ridiculous how piss poor their customer service is.
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia @nancycooper This is an absolute lie, we’ve been told on two occasions that a manager would reach out and we’ve had nothing. We haven’t had our virgin tv working for almost a month. Their service is an absolute joke, if you can get out then get another service provider. Virgin is unethical.
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia Whenever I have tried to call that number I can’t get through because I don’t have a VM home phone number/account number, meaning I cannot get this problem sorted.
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🙌 N E I L 🙌
(@Neilz1) reported
from
Camden Town, England
@virginmedia The phone line issue is sorted..but the intermittent broadband issue is still occuring..i have been constantly trying your support team but been disconnected twice..and need to see what the issue is??? Area 21, can i DM you our account number to check?.
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@Ofcom we needed to open up a complaint about @virginmedia, how do we do this?
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lauren
(@tiredloz) reported
from
Tottenham, England
@virginmedia Thanks for contacting me - I am trying to get my account set up as VM halted my account being started due to previous tenants having an account. V difficult to contact VM support because I don’t have an actual account yet. Order reference WS7036210 if that helps anything.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alexander Turner
(@Alex_Turner_81) reported
@virginmedia Out of interest, how does VM determine the best deal possible deals should only go to new customers? I've spent the equivalent of two new customers over the past two years. What made my broadband service twice as expensive to provide? That's what disappointed me today.
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TheMrW
(@TheMrW3) reported
@virginmedia I will attempt one more call (because the first five didn't exactly get me anywhere) Then after that, if it is not resolved... I'll be looking at alternative solutions to dispute the service received. Ironically, twitter team has already been much more helpful than on the phone
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PA➡️CA➡️UK
(@scottloose) reported
@virginmedia @richardbranson Can’t say. Ask your team. Says you’re not available at my address despite saying it was yesterday. And when we signed up in Nov. And when I’ve called you for 7 hours in the past month. This has been the worst customer experience I’ve ever had.
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mrpinkcat
(@Misterpinkcat) reported
@virginmedia all devices yes...and i am a customer....
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matt lodder
(@matt_lodder) reported
@virginmedia After hours of calls to customer "service" i was advised that i must be lying about the delivery not being signed for and i should contact the Ombudsman. I have so far been passed to two different ombudsmen. I still dont have a new phone and i'm still a paying customer.
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LOL_VO
(@LOL_VO) reported
@virginmedia It's now saying tomorrow. 5 hours later I got a pretty poor response on WhatsApp. Turn on and off. If that doesn't work engineer will be booked. Will be 4 days tomorrow.
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Diana 🇺🇦
(@DianaWilliams61) reported
@virginmedia I’m having problems with catchup and on demand, I can hear the sound but the screen is blank. TV channels and WiFi are ok
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ghost in snow
(@littlecageling) reported
@virginmedia Could stomach it if your service was any good. It’s not. Hope your staff (including you, AA!) are getting a decent pay rise at least…
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Flatfoot
(@FlatfootBrant) reported
@virginmedia From the threads it indicated a Virgin / PSN compatibility issue but the threads stopped so I’m hoping a fix was found. As I say new customer to Virgin only installed last week. All else seems ok. Not sure if my Hub needs an update?? Tks
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matt lodder
(@matt_lodder) reported
@MartinSLewis After ten years as a customer with @virginmedia all i can advise anyone is to AVOID AT ALL COSTS. Upgraded to a phone I never received and now i'm stuck with a 24 month contract for a phone that's never been active. The worst customer service i've ever experienced. Leave now.