Virgin Media Outage Report in Barnes, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Barnes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Barnes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Barnes, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hammersmith, Woodford Green, Croydon, Hackney, Southall, Beckenham, Woking, Merton, Waltham Forest, City of Westminster, Paddington, Stratford and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Woodford Green |
Internet | |
| Croydon |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Barnes, England
Latest outage, problems and issue reports in Barnes and nearby locations:
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though
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Paul Goldsmith
(@PaulGoldsmith73) reported
from
Brentford, England
@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Robin
(@mistergrainger) reported
from
Brentford, England
@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!
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دانه الضبيب
(@DanaAldubaib) reported
from
Paddington, England
@virginmedia Yes I would like to cancel my service and still no one answer !!
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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JC1980
(@JClinton37) reported
from
Camberwell, England
@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Crawley
(@Stuart_crawley) reported
@virginmedia I have done, several times, daily. Often waiting over an hour on hold then getting cut off. The customer service, much like the connectivity of our broadband is horrendous and I have already spoke to BT about switching.
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michael fletcher
(@strider1947) reported
@virginmedia NEED SOME HELP YOU WILL NOT GET ANY HERE!!!! ALL LINES VIRGIN GIVE YOU ARE DEAD TEXT ADVISE YOU TO CONTACT LINES THAT ARE DEAD THERE IS NO HELP AT ALL FROM VIRGIN MEDIA
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Amy fern
(@amyfern79) reported
@virginmedia sort out your poor customer service. I’ve been calling for weeks, kept on hold and then hung up on with no one returning calls on my complaint.perhaps I’ll cancel my direct debit and I’m sure you’ll be In touch then 😠
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Steve PW
(@blackrun42) reported
@virginmedia Submitted online complaints but no record of anything on my account have been unable to use any on demand or catch-up service since Oct/ Nov last year
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Jamil
(@jamilemon) reported
@virginmedia @Vegan_footqueen It's not the footperson's handset because I had the same issue with my phone. The issue is on your end, just like it was the last time you had service issues affecting many users.
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Rich
(@citizensmitty82) reported
@virginmedia I’m looking to renew 2 separate contracts today but when I call 0345 454 1111 I’m greeted by a message saying the person is already on call. Live chat is not available on your website and gives me this number to call. Do not have a landline so cannot call 150. Help!
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Paul Holt Guardian Of Tux
(@TravelsOfTux) reported
15 minutes and I got through, now in another queue. 23 minutes so far @virginmedia Not bad considering the circumstances. Brand new customer will get the package I'm on for £25 less. We have that hold noise again. #virginmedia #customerexperience
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claire johnson
(@clljohnson) reported
@virginmedia again when I get any time I can never get through to you.. why is 150 from house phone & 0345 no disconnected..?! I want you to get someone to call me please?!!!
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Treacle
(@Treacle574) reported
@virginmedia It does not. If it shows an issue when running a test, why does it not show up in the service status page? Why can it not tell me what the issue is? Or when it will be fixed? Like so many, I'm working from home and need connection to the internet. Terrible service...
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Customer Service
(@vmbusinesshelp) reported
@realcraigtaylor @virginmedia @vmbusiness Hello, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this if the issue hasn't been resolved. They can be reached on this number: 0800 052 0800