Virgin Media

Virgin Media Outage Report in Barnes, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Barnes, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Barnes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Barnes, Greater London, England 08/19/2025 16:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (22%)

    TV (22%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (13%)

    Total Blackout (13%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Barnes, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Croydon, City of Westminster, Camden Town, City of London, Southwark, Stepney, Poplar, Harrow, Wandsworth, Ashtead, Bromley and Southall.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomWembley Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Barnes, England

Latest outage, problems and issue reports in Barnes and nearby locations:

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

  • SkyFlier6981 GeorgieCox (@SkyFlier6981) reported from Brentford, England

    @CalvinMoorley @virginmedia This is typical of them did the same when my internet down mid teaching due to their engineer!

  • MSROPER10 S (@MSROPER10) reported from London, England

    @cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia What happens is when I connect to the @TicketmasterUK app from the priority app, it offers no option to actually purchase. @TheO2 suggested clearing all cookies and cache. The issue with that is passwords have to be re-entered for almost every app. There must be a better way

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    Got to be the worse customer service in the world @virginmedia . No services for 3 days because your sub contractors cut through the cable and still no light at the end of the tunnel #fuming 😡

  • anurbanpastor Richard Perkins (@anurbanpastor) reported from Bromley, England

    Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.

  • jadesharp1992 Jade Sharp (@jadesharp1992) reported from Richmond, England

    @Joe_Zindani @virginmedia I've had this so much the last week just to cancel my contract lol! You having problems with them as well?

  • TheRealBenHart Ben Hart (@TheRealBenHart) reported from Hillingdon, England

    @virginmedia 2nd time this week that the broadband has been completely down! Fed up with being sent in circles by your telephone system. Your fault reporting seems to flip between acknowledging there is a fault and proclaiming no fault.

  • CarlaMorris18 carla morris (@CarlaMorris18) reported from London, England

    @virginmedia personal line breached,customer service a joke told me i cant log complaint, 29 yrs with you and told wont call me back !!!

  • marco_dirosa Marco (@marco_dirosa) reported from Islington, England

    @virginmedia no internet connection since yesterday. The check service tool doesn't work, nor the one in the webpage. What should I do?

  • RickDelBello Riccardo Del Bello (@RickDelBello) reported from Hackney, England

    @virginmedia Is there any hope to see the broadband continuous interruptions issue solved anytime soon? People rely on it for work...#virginmediadown

  • Jatkins__ Josh (@Jatkins__) reported from Camberwell, England

    I never fully realised how poor @virginmedia’s internet coverage was in south london until moving here and I’m now into my second two-day outage in the past month 🙃

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    @virginmedia So after 10 days and loads of phone calls I’m still without any virgin services . For a communications business you are very poor at communicating to your customer and as for the complaints link 28 days to respond is a joke. I bet my bill arrives on time though !!! #whatajoke

  • hillmandan Daniel Hillman (@hillmandan) reported from Bromley, England

    @virginmedia No and no . No idea , I’m just the customer . Just want someone to ring me with exactly what is going on . Why can’t this happen ? Your service is laughable now . Am expecting a TV crew to turn up in a minute saying it was a big wind up

  • Jatkins__ Josh (@Jatkins__) reported from Camberwell, England

    @virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?

  • willhenrywarren William Warren (@willhenrywarren) reported from London, England

    @virginmedia @trickythecat Will affected users get a refund for the lack of service? We haven't had internet for a week.

  • flamingnora Hannah Williams (@flamingnora) reported from Lambeth, England

    @CameronYardeJnr @virginmedia Apparently it’s a scam. The problem is the company’s actual call centres are so dreadful it’s almost impossible to tell the difference

  • WilsonGao10 WilsonGao (@WilsonGao10) reported from Lambeth, England

    @virginmedia @VMSolutions_ hay I just want to transfer the account ownership to my roommate. But I tried to call u three times, each time I hv to wait 2hrs, but no one could help me to solve it, only transfer to other departments, and wait !!!!!!

  • danpowelldjp Dan (@danpowelldjp) reported from Esher, England

    @virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.

  • mit112112 Mit (@mit112112) reported from Brentford, England

    @virginmedia I can't believe the level of customer service on my recent calls with the retention team... offers that last minutes incorrect information being given endless waiting on hold with agents the list goes on.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GreenwoodUlrike Ulrike 🇩🇪🇪🇺🇬🇧 (@GreenwoodUlrike) reported

    @virginmedia I have now confirmation that there is a complex problem. It took 30 min trying all number combinations to get through to a human who coukd only confirm.there is a problem for another week.

  • haddleseyhear Haddlesey Hear (@haddleseyhear) reported

    @NadineDorries @virginmedia @O2 Technically it’s only roaming if you get a signal !

  • NeedhamTori Tori Needham (@NeedhamTori) reported

    @virginmedia Broadband down since 11! All day it has said fixed for 20:15! As we approach 20:15, it moves to 22:15! You really are experts at being utter rubbish. Had no broadband in November for 4 days and no this again. Just moving to Sky!

  • tinki1603 Aurora Greenway (@tinki1603) reported

    @NadineDorries @virginmedia @O2 The only thing more pathetic than this very obvious and bad lie is 408 people who liked it 🥴

  • LawAspi TheAspiLawStudent (@LawAspi) reported from Chorley, England

    @virginmedia Yeah, I've done all that (I'm a techy) it's why it's in modem mode and replaced with a capable router. The issue isnt the equipment it's the connection. Without the hub3 I can run upto 900Mbps download and 240mbps upload.

  • fionaseaton1 fiona seaton (@fionaseaton1) reported

    @NadineDorries @virginmedia @O2 Thick as **** !!!

  • xLottiee Lottie Turner 🌻 (@xLottiee) reported

    @Sophmccormackx @virginmedia Don’t start I’m half a bottle of gin down

  • Peter_79_Riley Peter Riley (@Peter_79_Riley) reported

    @virginmedia Yes…initially had two calls with your team and logged issues…multiple reboots, resets, pausing connections to devices. Was told I need to have 2 consecutive days of problems. We’ve now had over 10 days of problems but you aren’t the easiest organisation to get hold of.

  • AlanDeAsha1 Dr. Alan De Asha (@AlanDeAsha1) reported

    @NadineDorries @virginmedia @O2 You, my corrupt Tory friend, appear to be stupid too… a heady cocktail

  • S28GJG garry geoghegan (@S28GJG) reported

    @virginmedia Very intermittent, dropping in and out at different times of the day. No signal in different places and router is central in a bungalow, got sent a booster - still no good. 2 x tv boxes don’t respond sometimes and shows a Wi-Fi error