Virgin Media Outage Report in Baldock, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Baldock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Baldock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Baldock, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Hitchin, Stevenage, Luton, Bedford, Letchworth Garden City, Biggleswade and Harpenden.
| City | Problem Type | Report Time |
|---|---|---|
 Hitchin |
Internet | |
| Stevenage |
Internet | |
| Luton |
Wi-fi | |
| Luton |
Internet | |
| Hitchin |
Wi-fi | |
| Bedford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Baldock, England
Latest outage, problems and issue reports in Baldock and nearby locations:
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D A N
(@DannyJamesEarls) reported
from
Stevenage District, England
Charity stream raised £290 quid for the NHS tonight before the @virginmedia internet cut out with 5 games to go. Everyone was class getting involved. Will try to complete tomorrow.
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Angell812
(@Angell8121) reported
from
Stevenage District, England
@virginmedia I would of preferred to stay but your advisor was not helpful at all and wasn’t interested in keeping me as a customer. I guess we will see if someone rings or not.
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Terry Mackie
(@terrymac51) reported
from
Codicote, England
@iestyntdavies @virginmedia Sorry to hear this. Such a waste. Immensely frustrating for all. Hope service resumes soon. Imagine being one of the families that have no online access at all, because can’t afford it. Less frustration but what a desert they now inhabit. And govt doesn’t give tinker’s cuss.
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Paul Clarke
(@Clarko2000) reported
from
Welwyn, England
If we only learn one thing from lockdown it’s how awful the UK broadband network is. Rare to see an interview on TV or do an online meeting without some sort of glitch or hang-up! @bt_uk @TalkTalk @virginmedia @VodafoneUK @SkyUK (top 5 UK providers)
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Angell812
(@Angell8121) reported
from
Stevenage District, England
@virginmedia Which validates my point that Virgin don’t give a damn about their existing customers and are willing to lose them.
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Greg Stewart
(@gregstewart) reported
from
Hitchin, England
@virginmedia New customer . You were prompt with billing for 2 months ‘service’ immediately. Now it has stopped. Cannot access VM phone apps, nor login on web, reset password, get answers online, or phone or chat. Please contact me to cancel. (23 May 2020 , 12:20)
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Martin Harvey
(@MartinH05022087) reported
from
Watton at Stone, England
Virgin Media you are absolutely disgusting cutting off my service in a pandemic after being told that I will pay my bill when I get my government money 😡😡fuming is not the word 😡😡
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
@virginmedia do you have a permission form that can be sent /emailed to give me permission to talk to you on behalf of my mum who is unable to communicate with you. I wish to cancel her tv package.
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Greg Stewart
(@gregstewart) reported
from
Hitchin, England
@virginmedia help please. Both IOS Apps are failing, can’t login or reset, no answers online, no phone support and been alone on your webchat for 30 minutes.
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Andy Windebank
(@andywindebank) reported
from
Hitchin, England
@virginmedia sort it out , my account is due renew, call centre don’t answer, can’t update by web set as it says opsss! Best cancel your poor service instead #virginmedia #poorcustomerservice
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Erin Dog
(@Erinthedog) reported
from
Stevenage District, England
@virginmedia please stop including me in your responses to other people's problems
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@elearningCB
(@eLearningCB) reported
from
Hertfordshire, England
@virginmedia don't let me down 😜
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Esther Robertson
(@Rosie_flute) reported
from
Stevenage District, England
@virginmedia You internet is down in the Stevenage area again
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Angell812
(@Angell8121) reported
from
Stevenage District, England
The staff @virginmedia are so rude. Called to renew my package and was dealt with appallingly. Offering extortionate prices for a lesser package than I already have. Virgin are clearly not interested in keeping their loyal customers. Looks like it’s back over to Sky.#virginmedia
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TRENTTT🤩
(@Aqeeb97) reported
from
Bedford, England
Just about to complete an important work task and Virgin Media goes down🙃
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D A N
(@DannyJamesEarls) reported
from
Stevenage District, England
Charity stream planned all day tomorrow with no issues all week. Current internet status: ****** with no signs of improvement. Thanks @virginmedia
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Antony Styles
(@AntonyStyles5) reported
from
Bedford, England
@virginmedia Tried the number it just sends me onto the bit I’ve read a dozen times already test speed& reboot.Which I’ve done already.I phone & that sends me down the same route.Perhaps time to look for a new broadband provider.I know times are difficult but I just need to speak to someone
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Becky
(@beckybaldock77) reported
from
Baldock, England
@virginmedia bill was supposed to be reduced to accommodate the lack of Sky sports, bt sports etc etc etc. But no. Great. Thanks. Final nail in the proverbial coffin. Customer loyalty accounts for nothing with you. Will be looking to go elsewhere.
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dicky jones
(@dickyjones88) reported
from
Luton, England
@virginmedia your customer service is dreadful I am a key worker trying to help keep the medical supply chain open to ensure people get the vital medicine They need but WiFi keeps overheating when I call you customer service you just hang up on me! I’ve tried 5 times #shocking
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clyde frog
(@rhysxciv) reported
from
Luton, England
Hahahaha you virgin media scum, so glad I switched at the right time. Worst service provider, worst customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathon Turpin
(@jonturpin2) reported
@virginmedia Is there any chance you can fix our broadband issue as I've heard nothing since reporting it 24 hours ago?
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Craig Noon⚡⚡⚡⚡
(@Alfienoon) reported
@virginmedia I didn't pay for just the main event, I paid to watch the under card fights also which were unwatchable, plus I don't want to watch a repeat when I would know the outcome of the fights from the previous night. Think a partial refund is necessary for all the trouble it caused.
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kwilliam
(@kwilliam111) reported
@virginmedia The issue was not fixed on my tv. Your insistence to the contrary is typical of your abysmal customer service. As I said, I have video evidence @virginmedia
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James Ratcliffe
(@jayratciffe88) reported
@virginmedia Firstly it wasnt short term, the issue affected most of the fights on the under card. I paid £26 to watch them all, not just the main event. The standard definition was unaffected, which means absolutely nothing to me. I paid for HD, I expect HD. 1/2
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Hannah Bond
(@h_rbond) reported
@virginmedia We first text that number last weekend, and then again this week. And 24 hours it said we could get a call within 24 hours. I'm at a total loss on what to do to actually get any decent broadband, other than cancel with @virginmedia and go with someone who might pick up the phone!
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Ali C
(@Spaghetles) reported
@virginmedia No, this is a stock response you have sent everyone which is not good enough . Many people paid 26 quid for the whole programme not just one fight. I want a refund, and so does everyone else who had to put up with crap service for most of the programme.
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James Ratcliffe
(@jayratciffe88) reported
@virginmedia Virgin is an absolute crock of ****! I pay for your "fastest internet" which is utter ****! I will be requesting a partial refund atleast and will be cancelling by virgin media package. I simply can't take your shocking service anymore!
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Paul Yates
(@PaulYatesShire) reported
@virginmedia How can calling be quicker? I've spent hours on hold and in 2 months I haven't gotten anywhere. I'm sick of chasing you to be honest. I'm sorry you're getting the brunt of frustration caused by 2 months dreadful customer service but I'm done chasing your company.
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Nadia La
(@Nadia_Lazutkina) reported
@virginmedia Are they the same “not instant” like your “help chat”? Answer after 4-12 hours?
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Paul Mottram
(@PaulMottram5) reported
@virginmedia Pixilated on all the undercard fights and full blank screen with vigin error message at least 4 times and I'm pretty sure the 26 pound was to cover the whole ppv event not just the main event .poor service and a poor response from virgin