Virgin Media Outage Report in Baldock, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Baldock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Baldock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Baldock, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Letchworth Garden City, Stevenage, Biggleswade, Bedford, Buntingford, Shefford, Welwyn and Hitchin.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Total Blackout | |
| Letchworth Garden City |
Internet | |
| Stevenage |
Internet | |
| Stevenage |
Wi-fi | |
| Biggleswade |
Internet | |
| Luton |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Baldock, England
Latest outage, problems and issue reports in Baldock and nearby locations:
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Su Felce
(@swimmingsu) reported
from
Cardington, England
@virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
Hi @virginmedia I have to wait 72 hours to speak to a manager about an issue. This is after 5 hours on the phone to you and only a manager can authorise what I need. Shocking considering the amount of money we pay you. We have no working broadband for a 2 key worker house
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@VisctFishpond @virginmedia I had similar problems to you; got the runaround from Virgin. Lots of research done and the issue is almost certainly the router. You can buy a third-party router and turn the virgin router into a modem. Solved all my problems. Worth a try.
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Su Felce
(@swimmingsu) reported
from
Cardington, England
So frustrated with @virginmedia spend over an hour on hold only to be cut off by their customer service rep #whatcustomerservice #frustrated #zerocustomerservice
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Andrew Morgan
(@AndrewMorgan64) reported
from
Stevenage District, England
@virginmedia the worst customer service I have experienced and what a rude person Sidney was and she would not transfer us to complaint department
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia do you actually have humans employed at your call centres ? After spending a total of 6 hours going from one recorded message to a automated line I have given up. I have absolutely had enough of your lack of customer service poor service poor quality broadband
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia @mouthwaite Hi John; just jumping in on this. You really need to start advising customers properlyit doesn’t matter how many technicians visit it won’t solve the problem of the poor standard router and your default settings.
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Paul Clayton
(@PaulClayton25) reported
from
Stevenage District, England
@virginmedia WiFi isn’t a 100% but tv is working fine. I’m pretty sure that I am paying too much for just WiFi and tv, on my account says I have a phone line which I never had??
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@AdamDea29742908 @virginmedia But buying one between £50 and £200 will probably suit most and if it turns out it doesn’t solve your problems it hasn’t broken the bank. I went for an Asus one at about £120. Netgear is another strong brand. I had poor WiFi for years and it was a massive improvement. 2/2
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Ashley
(@randellauk82) reported
from
Luton, England
@virginmedia so I’ve had three weeks of hub issues 3 engineers out I tell you how to fix the issue but ignored 3rd manager to promise call backs and got nothing had 3 days wasted of my time and down service. Getting very 😡 when big companys disrespect their long term customers
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Aran Dove
(@adove109) reported
from
Stevenage District, England
@virginmedia Hi, so atleast once a week my internet stops working... I’ve done the usual reboot etc. Last time I rang up because I’ve had enough of it, especially with my package going form £28 to £43. When I rang the technician done some kind of reboot to help stop this problem.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@Lindzell_LFC @virginmedia It’s their router. All the calls in the world won’t change the problem. You can buy a new router abs connect it to the Virgin one. Worked for me.
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Moyra Campbell
(@Moyraluton) reported
from
Luton, England
@virginmedia l have been on the ph for hours all week trying to get though to cancel my contract. I even tried to use the Chat box and no assistant helped me. Your customer service it terrible. I would never use or recommend you to any of my friends. Answer the phone ,
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia Same as usual. Bots. Round and round in circles I want to cancel virgin media. Maybe you will contact me when I cancel any further direct debit payment 😡😡😡
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia You do realise that the majority of messages sent to you are people complaining that your Wi-Fi is very poor? So perhaps concentrate on that for existing clients rather than pushing new sales? Poor router is the issue. #slowerfaraway
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia 1st issue not being able to change address from 1 property to my new address (new build). 2nd issue trying to speak to someone to cancel our account.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@StMirrenDaft @virginmedia @mat_fraser One of the key issues is their router. It’s rubbish and has programming which means main signal isn’t direct for WiFi. I had this problem; buy another router and turn Virgin one into modem. It solved my problem.
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James Denton (pen)
(@Denton_james) reported
from
Whaddon, England
@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
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Paul Clayton
(@PaulClayton25) reported
from
Stevenage District, England
@virginmedia loving the great customer services #NOT. No reply to my tweet from this morning! When this issue is repaired I demand a deduction, as this issue looks like it is going to affect my wife’s work tomorrow!
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Phyllis Charles
(@flissaggie) reported
from
Luton, England
@virginmedia been trying to speak to someone about my contract been fobbed off ' our system is down' or ' I will call back' still waiting!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carl Sutton
(@CarlWythy) reported
@virginmedia Still not reactivated. Chat function not working and can't call 789.
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justin green
(@jusagrn73) reported
@virginmedia Absolute appalling service from @virginmedia 4 week delay to install after house move and also being lied to by the pre install team and then also twice being cut off over the phone whilst lodging complaint..convenient that!! #shambles
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Connor Love-Foster
(@CLoveFoster) reported
@YodelOnline are perhaps the worst delivery service in the world - working in partnership with @virginmedia, they have managed to prevent me working, paying bills, and have made my moving experience a nightmare: they aren't interested in a solution, they just copy and paste text.
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LORYN
(@thisisloryn) reported
@virginmedia We never had speeds that were usable and after months of sticking with you, we had to take our a second contract with BT. We then told you we were leaving as you had not fixed our speeds and now you’re sending debt collectors to our house. Utterly ridiculous
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Hannah Deas
(@BlameHannah) reported
How ******** are you meant to get any help from @virginmedia? The website is full of nightmare loops and all the forums and **** are just shouting into the void… I’m about to rip my hair out
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Stormé DeLarverie
(@larverie) reported
Triumph from @virginmedia I tell them my mobile phone doesn't work so they send me a text message to my mobile telling me to call 150, when the problem is my phone won't call 150. Oh the landline eh? The one I replaced the handsets which refuse to be searched for by the base.
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Alison Louise Doyle
(@Alison_Doyle) reported
@virginmedia Oh and the virgin technician who came out said he didn’t believe they had just cut the cable and removed it. So that needs investigation. Either they did and I need compensating for lack of service and criminal damage or my neighbour needs prosecuting and the 10k fine. The joys!
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LORYN
(@thisisloryn) reported
@virginmedia I’ve never in my life had worse customer service or internet service. Just dreadful. There seems to be no accountability or care. You just want our money. That’s all you care about. Nobody has ONCE shown care or compassion for how frustrating this has been. Disgusting.
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Phill Weaver!
(@PhillW23) reported
@virginmedia Typical, broadband issues.
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Tom Kewell
(@TKewellDesign) reported
I hate to do one of those grumbling @virginmedia tweets, but when your customer service people hang up the phone as soon as you try to nail them to a commitment, there's not a lot of recourse. Who should I complain about? Jasper the semi anonymous CS worker?