Virgin Media Outage Report in Kimpton, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kimpton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kimpton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kimpton, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Hatfield, St Albans, Hitchin, Stevenage, Radlett, Hemel Hempstead, Letchworth Garden City, Welwyn Garden City, Waltham Cross, Harpenden, Dunstable, Ware and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
TV | |
| Luton |
Internet | |
| Hatfield |
Wi-fi | |
| St Albans |
Total Blackout | |
| Hitchin |
||
| Luton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kimpton, England
Latest outage, problems and issue reports in Kimpton and nearby locations:
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Nate-su Dragneel 🔥
(@iNathanM) reported
from
Letchworth Garden City, England
@MrLeeNingLive @virginmedia Virgin have been awful at my current flat! Moving to Sky in my new flat - my mate that has it gets MUCH better connection 😩 When Virgin came to check my speeds they also suddenly went to the right numbers when they visited 👀
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Kevin Fuller
(@Kevkenny73) reported
from
Hitchin, England
@virginmedia why cannot I speak to anyone ! 5 days ... 4 hours on a chat and a promise of a txt link ! Terrible customer service @sky coming to you !
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Russell Moss
(@RussellMoss) reported
from
Berkhamsted, England
@virginmedia hello, can someone please contact me about my billing query ASAP. I am being overcharged and I can’t seem to get any help
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Craig
(@cr10123) reported
from
London Colney, England
@virginmedia is down again!
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Ben Walsh
(@BenjiBoyW) reported
from
Kimpton, England
One time I got accosted by a @virginmedia person on a street, trying to get me to sign up. I told him there was no chance of that happening due to their awful customer service. He gave me a curse heavy reply, telling me how useless I was. I'm still with Sky.
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Natasha Bowey
(@NatashaBowey) reported
from
Hatfield, England
Please @virginmedia I need your help!! Been on hold ages now!!! This is not fair on your paying customers!! Just bloody answer your phone!!
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Mariam
(@Maz_1977) reported
from
Luton, England
@virginmedia the absolute worst WiFi provider
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@_bronni @ladyjaney75 @virginmedia @ComplainingCow @EE @BBCWatchdog Ooohhh @bbcwatchdog can you help. Virgin are holding me to ransom. My service is cancelled..26th July my service ends .but they wont give me my landline to switch to EE!!!
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia I've just made a complaint. My broadband contract is up for renewal 7th July, but you only just sent me a letter this week telling me monthly bill was changing from £38 to £54!!. This letter should have been received 30 days before 7th July!! @ofcom @KatieMorley_
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia NO!!! The mostest disappointing customer service. Really. @ladyjaney75 @ComplainingCow
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Martin Sloan
(@MrMartinSloan) reported
from
Stevenage District, England
@virginmedia when’s your messaging service back available. I’m waiting to find out how I can end my contract? because it’s become so expensive but can’t get through on the phone and now can’t even use the messenger service
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Paul Clayton
(@PaulClayton25) reported
from
Hitchin, England
@virginmedia #virginmobile last night I was disgusted in your customer service when talking on phone. So you advised me to use the messaging service, what a great service.
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Scott Westron
(@ScottWestron) reported
from
London Colney, England
@BeanToast @skytv @virginmedia Wait till you encounter VM’s customer care ***********.
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Solum
(@Solummm) reported
from
Broxbourne District, England
@virginmedia internet down in Hertfordshire cheshunt is this a known problem have restarted and reset router
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@ladyjaney75 @virginmedia @ComplainingCow Its terrible isnt it. I still dont have any contact from them. VIRGIN all i need is my landline number so i can set up my @EE Broadband!!!!
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Kevin Fuller
(@Kevkenny73) reported
from
Hitchin, England
@virginmedia no one answers your phones, online web chat cut me off after 4 hrs waiting and you don’t reply to my messages on here! What do I need to do to get help from you guys, it’s a joke!!
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia for 3 days now I have had no television due to you admin error. Yesterday you managed to connect the broadband but still no TV - worst customer service I have ever experienced and for so much money. Cannot see why I should continue with you
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Erin Dog
(@Erinthedog) reported
from
Stevenage District, England
@virginmedia Thanks for the reply, 40 mins on hold to the call centre, the network connection had been lost, was talked thru resetting it. All working now.
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Paul Shears
(@PaulTShears) reported
from
Broxbourne District, England
If this pandemic has highlighted anything, it's just how bad @virginmedia are at delivering on their promises. I'm pretty sure my connection has been down as much as it's been up over the last 3 months.
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Natasha Bowey
(@NatashaBowey) reported
from
Hatfield, England
@virginmedia I am having trouble with my broadband which is affecting my Tv service (itv hub, bbc iPlayer) as I can’t speak to anyone via the phone can you please advise what I need to do?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Dyne
(@dyne_nick) reported
@virginmedia For what reason and outcome? Can you do anything to help or are you just checking cosmetic?
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macman9999
(@macman9999) reported
@virginmedia Hi, i live at BH15 4QW. i called customer services today about my on going fault im having, intermitent outages, 650 of them in 2 day's, i am now being told this could go on till Feb 2. This cant be right. Struggling to work.
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Paul J. Winfield
(@PaulWinfield17) reported
@vmbusiness Continuing the problems with Virgin Media Business. Suplied Router has the wrong password. Back on support with them AGAIN today. Really regretting signing up to these clowns.
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Unethical Dodgson
(@UnethicalDodgso) reported
@PixelWarriorsA @Sparihaa @virginmedia I was with Virgin for a long *** time when I lived with my parents. Was never a good service. Then in my first home. Still not good. Since I moved from there and in two homes I've had TalkTalk and have friends with other providers who have less issues. Thankfully.
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Elma Ryder
(@ElmaRyder) reported
Another Virgin media poll today, this time desperately trying to stir unrest about our "THiRd WUrrLd" health service - apparently 80% of respondents are "concerned about misdiagnosis" 🙄
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Jay Deane
(@jaydeane07) reported
@virginmedia Hi is there a problem with your WhatsApp chat ? I’ve tried to chase up an order of a wifi pod and it just keeps going around in circles? Thanks Jay Deane
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David Caulfield He/Him 🏴🇪🇺
(@dmckatana) reported
Hello again @virginmedia can you explain why i don't have any TV service in my living room yet again. I have a rotating welcome screen. This happened before Xmas as well and I didn't have TV for about 2 weeks. If this is going to be a recurring thing what's is the point of
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Paul Hegarty
(@Kashmir_Skies) reported
It really annoys me when you have to spend time on 4 phone calls of around 40 mins each and they still don't understand you want to terminate your contract. So i don't mind saying it how it is online. Shame on you #VirginMedia
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Josh Egglestone
(@EgglestoneJ) reported
@virginmedia I was making a complaint about you sending external connection engineers to a house we havent completed the purchase of yet and annoying our seller. Despite using the home move service confirm our moving date as the 27th Jan and spending a further 2.5 hours cleaning up your mess
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Frankie Morley
(@FrankieMorley6) reported
Sorry to Karen but @virginmedia has genuinely the worst customer service I’ve ever experienced. I’m at a loss for what to do about our experience with them.