Virgin Media Outage Report in Kimpton, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kimpton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kimpton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 02: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kimpton, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Radlett, Luton, Hatfield, St Albans, Hitchin, Letchworth Garden City, Stevenage, Dunstable, Hemel Hempstead, Ware, Harpenden, Welwyn Garden City and Flitwick.
| City | Problem Type | Report Time |
|---|---|---|
 Radlett |
Internet | |
| Luton |
Internet | |
| Radlett |
Wi-fi | |
| Hatfield |
TV | |
| Luton |
Internet | |
| Luton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kimpton, England
Latest outage, problems and issue reports in Kimpton and nearby locations:
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia @mouthwaite Hi John; just jumping in on this. You really need to start advising customers properlyit doesn’t matter how many technicians visit it won’t solve the problem of the poor standard router and your default settings.
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
Hi @virginmedia I have to wait 72 hours to speak to a manager about an issue. This is after 5 hours on the phone to you and only a manager can authorise what I need. Shocking considering the amount of money we pay you. We have no working broadband for a 2 key worker house
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Susan Bailey
(@SusanBailey63) reported
from
Stevenage District, England
@virginmedia what do I have to do to actually be able to communicate with you? Been trying since the beginning of January to no avail - calls unanswered, messages and emails ignored. If I cancel my direct debit today maybe you’ll soon respond 😡
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Andy Jeffries
(@andyjeffries) reported
from
Stevenage District, England
Better get your refund chequebook out tomorrow @virginmedia ! #ufc257 PPV down!!!
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@StMirrenDaft @virginmedia @mat_fraser One of the key issues is their router. It’s rubbish and has programming which means main signal isn’t direct for WiFi. I had this problem; buy another router and turn Virgin one into modem. It solved my problem.
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Ashley
(@randellauk82) reported
from
Luton, England
@virginmedia so I’ve had three weeks of hub issues 3 engineers out I tell you how to fix the issue but ignored 3rd manager to promise call backs and got nothing had 3 days wasted of my time and down service. Getting very 😡 when big companys disrespect their long term customers
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia Not sure@of the model name - barcode on the back has two numbers C8 1862094XCCFRVD and M: 24374C4F1E0F - does that help you ?
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Phyllis Charles
(@flissaggie) reported
from
Luton, England
@virginmedia been trying to speak to someone about my contract been fobbed off ' our system is down' or ' I will call back' still waiting!!!
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Andrew Morgan
(@AndrewMorgan64) reported
from
Stevenage District, England
@virginmedia the worst customer service I have experienced and what a rude person Sidney was and she would not transfer us to complaint department
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia You do realise that the majority of messages sent to you are people complaining that your Wi-Fi is very poor? So perhaps concentrate on that for existing clients rather than pushing new sales? Poor router is the issue. #slowerfaraway
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Lisa Kathryn
(@LisaKathryn5) reported
from
St Albans, England
@virginmedia is on demand down for the night? Several reboots, called 150 , robot voice ran the so called check and said all was ok. V217 code brings up ‘contact us’ error on the ‘brilliant’ new app. Please advise
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@VisctFishpond @virginmedia I had similar problems to you; got the runaround from Virgin. Lots of research done and the issue is almost certainly the router. You can buy a third-party router and turn the virgin router into a modem. Solved all my problems. Worth a try.
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia We have been trying to contact you for 3 days for a replacement TiVo box. No answer on the telephone and online chat will not help us - not what I’d call Customer Service
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stuart shawcross
(@stuartshawcross) reported
from
Berkhamsted, England
Hi @virginmedia we rent a property with virgin fibre, download speed is fast but upload very low. I can’t login to account as it’s not mine. Suggestions?
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Aran Dove
(@adove109) reported
from
Stevenage District, England
@virginmedia Hi, so atleast once a week my internet stops working... I’ve done the usual reboot etc. Last time I rang up because I’ve had enough of it, especially with my package going form £28 to £43. When I rang the technician done some kind of reboot to help stop this problem.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@AdamDea29742908 @virginmedia But buying one between £50 and £200 will probably suit most and if it turns out it doesn’t solve your problems it hasn’t broken the bank. I went for an Asus one at about £120. Netgear is another strong brand. I had poor WiFi for years and it was a massive improvement. 2/2
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Moyra Campbell
(@Moyraluton) reported
from
Luton, England
@virginmedia l have been on the ph for hours all week trying to get though to cancel my contract. I even tried to use the Chat box and no assistant helped me. Your customer service it terrible. I would never use or recommend you to any of my friends. Answer the phone ,
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia The issue has been random and, with typical timing, I can’t find it right now so I guess you can’t help.
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sarah gabb
(@sarahcoysgabb) reported
from
Broxbourne District, England
@virginmedia can someone in the tech team please dm me as I have had no internet stability now for 2 months and no human is answering the phone not good when homeschooling
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@Lindzell_LFC @virginmedia It’s their router. All the calls in the world won’t change the problem. You can buy a new router abs connect it to the Virgin one. Worked for me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
@virginmedia For my email to be confirm then login for it… yes for my personal email. Please listen to the call! I also want a manager to call me about this ASAP, this is very clearly attempted identity theft. She was based in Mauritius she said and her name was Vishua. Please call me ASAP
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whatzeefvck
(@whatzeefvck) reported
@virginmedia reporting an outage in Birmingham B11
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penny horner
(@PennyJst) reported
@virginmedia wanting to cancel contract, but been holding on for 25 mins., that’s a clever ploy.. you get fed up hanging on..so you put phone down. Then will probably forget to call back in time,, 😫😡
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Kiki Leanne
(@kirky0108) reported
@virginmedia No outages in my area… just a really poor internet service intermittently. Should honestly change providers
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Philippa McKinlay
(@pmckinlay) reported
@virginmedia I got the text, but the website still said the visit was today, so I don't understand what happened. He came this morning and sorted out my issues, but I still waited in yesterday because the text said he was coming then!
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Jerry Cooke
(@jerrycooke) reported
@virginmedia We’ve spent five hours on the phone so far, wasting our personal time and work time, yet nobody has given a solution. Why isn’t it in your power to offer a temporary 4G solution? That would cost you far less than the compensation required for leaving a customer helpless.
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R
(@rrsfuR) reported
.@virginmedia your servers are horrible in Brighton constant lag spikes on every device ?
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Sara Bennison
(@Sallypip) reported
@virginmedia Yes I have checked and 21.10 is the time they are saying for a fix which is crazy
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Ashley McLoone
(@ash_mcloone) reported
@virginmedia try NOT to go over my monthly bill would be wot I'm wanting and always asking for and yet you continue to go over. Been told to switch to tesco mobile, as they never let u down like urself.
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Before I forget - A dad's advice to his children
(@RMcCauley202) reported
@virginmedia I'm at work. I can't be waiting on hold on the phone. All I want to do is cancel. This is insane