Virgin Media Outage Report in Royston, Hertfordshire, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Royston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Royston, England
The most recent Virgin Media outage reports came from the following cities: Stevenage, Cambridge, Henlow, Biggleswade, Saffron Walden, and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage
|
Internet | 5 days ago |
|
Stevenage
|
Internet | 7 days ago |
|
Cambridge
|
Wi-fi | 9 days ago |
|
Henlow
|
Wi-fi | 10 days ago |
|
Biggleswade
|
Wi-fi | 14 days ago |
|
Stevenage
|
Internet | 16 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royston, England
Latest outage, problems and issue reports in Royston and nearby locations:
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Ben Thapa (@BenThapa82) reported from Saffron Walden, England@virginmedia None of this answers the question of what happens when your service goes down.
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Stefan Hill (@HefanStill) reported from Stevenage District, England@virginmedia Hi, it’s not that the internet’s not working, the tv is saying that the Ethernet is not connected but it recognises that the cable is plugged in... there was a c130 error, and now it’s saying v210
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Colin Bower (@bowercolin) reported from Eaton Socon, England@virginmedia less than 3 minutes to answer a sales call, then in excess of 20minutes (3 times) when there’s a sniff of leaving. Bye bye 👋 to a 20yr customer.
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Steve Greaves (@sgreaves1977) reported from Royston, England@virginmedia sick of trying to contact you now for my mobile issue....dont want no chat bot or unhelpful bot or overseas operator I cant understand. I just want to speak to someone without getting cut of or not called back......not good enough
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Kaz 💋 (@GoonerKJP) reported from Stevenage District, EnglandTrying to get through to @virginmedia is so pre 1990 !! I just want to talk to a Damn human !!
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Ryan West (@NinRyan) reported from Letchworth Garden City, England@virginmedia my WiFi has been shit all week and has been completely down since at least 2pm today. Help me
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fergal (@fergal_rarkey) reported from Hitchin, England@virginmedia hi, I’d really like to enjoy all the amazing things you tweet about, however, I have to reset my hub twice a day to get 20mbps whilst Iam paying for 200. I’ve told my my kids I’d sort it but I have absolutely no idea how. Please help
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Ben Thapa (@BenThapa82) reported from Saffron Walden, England@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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stevie hind (@steviehind) reported from Stevenage District, England@virginmedia why is it so difficult t change my package on your website. I understand your phone service is busy, but it shouldn’t be so hard to navigate on the website
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Ben Thapa (@BenThapa82) reported from Saffron Walden, England@virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.
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Fred McBreen (@FredMcBreen) reported from Hitchin, EnglandJust wasted half an hour of my life on a call to @virginmedia support. WiFi not working and after a very long call I was asked to call back again to fix. No thanks. Time for a beer
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Jess Fisher (@jessfisher10) reported from Stevenage District, England@virginmedia I have just been on hold for 54 minutes trying to get hold of someone to assess my account I finally spoke to someone and it’s STILL NOT WORKING I still can’t access online account please can someone help me
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CMcC (@scotinhitchin) reported from Hitchin, England@virginmedia Your messaging service is a bit of a joke isn’t it. Round and round in circles repeating myself as you never have a full conversation with the same person #badcustomerservice
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Shelbs Rist (@shelbsrist) reported from Stevenage District, England@virginmedia No service at SG2... please help! 😭😭😭
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Jason Flynn (@jasondflynn) reported from Letchworth Garden City, England@virginmedia hi guys. your website states you are open till 10 pm but I phoned and the automated response says that you’re closed.Also trying to do the live chat on your website is just a BOT. Very annoying and useless. Help.
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Steve Durrant (@SteveDurrant10) reported from Royston, England@virginmedia That’s fine to say but every month I have issues
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Samuel Coverdale (@SamuelCoverdale) reported from Great Shelford, England@virginmedia can you have someone look at CNBC 613, seems to have a problem with the ticker. (Also, when can we get cnbc and cnn in HD).
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Anne Buckland (@AnneHBuckland) reported from Letchworth Garden City, England@virginmedia We did this, then spent an hour on the phone to your customer services, to be landed in a worse place than when we started, and told they couldn’t help :-(. When we tried to log a complaint, the complaint form errored and told us to call #frustrating #shoddyservice
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Paul Clayton (@PaulClayton25) reported from Hitchin, England@virginmedia @VirginMediaCorp are there mobile signal issues today!! As my phone will not make or receive calls! Have tried calling 789 but after 30mins of waiting is quite bad!
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Ben Thapa (@BenThapa82) reported from Saffron Walden, England@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AY80 Obs_Con.Ryder (@AY70_Obs) reported@virginmedia you have the worst customer service experience i have ever experienced..third person now to cancel all my subscriptions & still cant get the message i have had enough and I’m leaving … worse customers experience to-date well done i wont be back or recommending you
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BeccaSomething (@BeccaSomething) reported@virginmedia Hi, I am in contact with someone from the forum who wants to get an engineer out asap. Said the issues they can see is something that cannot be fixed remotely. 🤞fingers crossed this will fix it.
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Anne Greensmith 💙 (@snowleopardess) reported@virginmedia Hi. Are there any issues with broadband in the SE8 area this afternoon? Your service checker says not but we have no BB.
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Dominic (@domlepagegsy) reported@virginmedia Hi, still no service in SO224DN for 24 hours. Can you check please?
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Mark linley (@Lordlinley) reported@hannahp1987 @virginmedia Iv had an engineer out twice still no good I’m reporting virgin to ofcom how can u sale 1gig BB and get minimal speak also check virgin media forums all having same issues
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Steven Fawcett | | 🐾 | First Minister of Mars | (@StevenFawcett_) reported@mandeepnayee @virginmedia 7 months it took them to agree to cut me off, they are the worst company I have ever had for broadband. I wish you better luck Mandeep 👍🙏
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Hi (@A_Person_Ish) reported@virginmedia @virginhelp your website is utter ****.....
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Duncan Smith (@edward036) reported@virginmedia Why do I have to wait for 3 weeks for a manager to come out with his laptop to come out to fix My broadband installation issue.He was due yesterday but you cancelled him until 10th March!!
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Stacey Davies (@StaceydDavies) reported@virginmedia no dial tone at number 11, SA12 6PL. Checked online for issues but it’s saying there aren’t any. Please can you check the status, as this phone line is also linked to an emergency lifeline
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GPENMAN (@GPENMAN5) reported@virginmedia been waiting 3hrs to get through to customer relations?