Virgin Media Outage Report in Royston, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 16: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (15%)
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E-mail (6%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Royston, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Biggleswade, Saint Neots, Letchworth Garden City, Royston, Hitchin and Stevenage.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Cambridge |
Internet | |
| Biggleswade |
||
| Biggleswade |
TV | |
| Cambridge |
Internet | |
| Cambridge |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royston, England
Latest outage, problems and issue reports in Royston and nearby locations:
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Danny Tsang
(@DannyTsang) reported
from
Stevenage District, England
@Ofcom Thanks. I wasn't able to find anything on @virginmedia site for requesting compensation so I have raised a complaint instead.
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Lee Hammond
(@StopItRawr) reported
from
Biggleswade, England
@virginmedia Intermittent? It's absolutely, 100% buggered for those affected. Please could you have some transparency and tell your customers what has broken and an ETA to fix?
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Lee Hammond
(@StopItRawr) reported
from
Biggleswade, England
@BrianHandscomb @virginmedia You know when an ISP is broken when this happens. Not a great start to my working day heh.
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Kerry-jane Rose
(@kerryrose34) reported
from
Eaton Socon, England
@virginmedia need help as got broadband after engineer visit and no one wants to know 😡
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Jo Buxton
(@JEM1429) reported
from
Biggleswade, England
@virginmedia @virginmedia My husband adjusted our VM package to include an extra V6 box in a bedroom. Engineer booked in 6 weeks ago. Turned up last week without the box. He said he'd call back 3 days later to install. He didn't turn up. We've phoned your customer services over
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Kerry-jane Rose
(@kerryrose34) reported
from
Eaton Socon, England
Damn bloody broadband is useless virgin media arghhhh
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia why do I only get a notice saying channel failed when I watch sky sports channel live, I can watch any other channel you provide me and don’t have a issue. I have done everything that you tell me to do but it still keeps happening.
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Abi
(@ABeeeABeee) reported
from
Stotfold, England
@virginmedia No, I have done that countless times since yesterday morning and the issue isn’t being resolved. I’m not doing it again
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Abi
(@ABeeeABeee) reported
from
Stotfold, England
@virginmedia The specific issue isn’t on the site
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Abi
(@ABeeeABeee) reported
from
Stotfold, England
Can honestly say I don’t think I’ve ever received customer service as poorly as I have from @virginmedia this weekend/this morning. Absolutely disgusting 😡😡😡
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia And to re-emphasise what I’ve said countless times before; you’re wasting peoples time, because you don’t tell them that it is your router that causes most of the problems. Can’t believe @Ofcom allow this.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia I don’t have a problem with mine. I changed it to a different router a couple of years and all of the problems that everybody experiences; such as dropping Wi-Fi disappeared.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@StephenD1402 @virginmedia It’s the router Steve. The free Virgin router is the problem. Buy a new router from someone like Asus and turn the Virgin one to Modem mode. Should solve most problems.
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
@virginmedia any chance of a useful update on service in SG1. Got no internet or TV. Status hasn’t been updated yet apparently an engineer has been working on it for over an Hour.
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi virgin just rang the phone number you have gave us to call but we went through using the key pad and then all you said was we will send a text message with way to fix which don’t work.
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi yes I’ve check all cables are in correct and I’ve turn off from socket and removed plug then put back the plug after 30 seconds but it didn’t help it still turn itself off twice after doing it.
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi I’ve tried using the link you sent to fix our problem but it keeps just turn off and restarting itself. It happens whether we watch live tv or recorded programmes.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia So @virginmedia my contract has finally been resolved. 3 hours of phone calls in 24-hrs (including phone being cut off 3 times) 6 hours of WhatsApp Failure to honour contract offers. Shambles of a company. Worst customer service I’ve ever experienced. #virginmedia #fail
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Not ‘sorry hit you’ll need to get into another queue for hours and hours because it’s another team and we can’t help you’ That is not how to treat customers. In any business. Someone needs to take ownership of a situation. Truly terrible customer service. #virginmedia
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Sorry but the old ‘we don’t have email addresses’ doesn’t work. Everyone does. It’s just company policy not to hand them out. The key issue is that with this level of service, someone should say ‘leave it with us, we’ll look into it and someone will get back to you’ 1/2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia having completed the recent security update, I am unable to login to skysports app via the virginmedia 'button' on my android tablet as the link is not working. Any ideas?
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Linda Lou
(@Lindalou0207) reported
@virginmedia sort out your links on the new My Virgin Media and My 02, the verification email takes ages to come through and the passkey link doesn't work, an hour of my time wasted trying to verify my account.
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Amanda Beesley
(@Amanda20125308) reported
Worst customer service ever from @O2 Raised a complaint, several weeks later they tried to contact me but I was driving so they closed the complaint!!!! And all of this is due to the incompetence of the staff at the Livingston branch 😡 @virginmedia
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Audere Est Facere
(@RobRollin2) reported
@Tramzadol @virginmedia @VodafoneUK Honest i think the constant time changes are pissing me more than the actual outage! Its crazy bad!. Have you done the compo thing online? Make sure you do mate.
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Audere Est Facere
(@RobRollin2) reported
@Tramzadol @virginmedia Honest its a joke. Never had a issue with @VodafoneUK , i need to beg forgiveness and go back ASAP!!!!.
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Phil Halshaw
(@Phil0266) reported
@virginmedia Hi @virginmedia it is now over 2 days since I have been unable to login in to my virgin media account or access Sky Sports via the Sky Sports App or via internet. When will this be fixed and where is the communication explaining the fault.
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Tim Abell
(@tim_abell) reported
@virginmedia how ******** do you speak to a human at virgin media? The phone system is completely impenetrable. #CustomerDisservice
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SAYes Keith
(@Keith_965) reported
@virginmedia - email service and login still down since 1100 on 14th. Been on cable here 31 years and more than 10 with Virgin Media - hit a low point. Please resolve.
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James Arnold
(@arnie1984) reported
@virginmedia It's a joke though, we pay for a service and it doesn't even run properly. I'd love to say it's only a one off scenario, but it's happened more this year than others. I'd swap provider if I could but Sky in this area just doesn't reach the same level as you when working.
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James Arnold
(@arnie1984) reported
@virginmedia a little unhappy that my Virgin Media services have been down from around 0730 this morning and it shows it's not going to be resolved till tomorrow afternoon. My postcode is TW19 7HY. A little unhappy as we've been unable to use services we pay for due to WiFi.