Virgin Media Outage Report in Royston, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Royston come from postal codes SG8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 19: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Royston, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Cambridge, Royston, Saint Neots, Hitchin, Stevenage and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Letchworth Garden City |
TV | |
| Letchworth Garden City |
Internet | |
| Cambridge |
Wi-fi | |
| Cambridge |
Wi-fi | |
| Cambridge |
Internet | |
| Royston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royston, England
Latest outage, problems and issue reports in Royston and nearby locations:
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Danny Tsang
(@DannyTsang) reported
from
Stevenage District, England
@Ofcom Thanks. I wasn't able to find anything on @virginmedia site for requesting compensation so I have raised a complaint instead.
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Lee Hammond
(@StopItRawr) reported
from
Biggleswade, England
@virginmedia Intermittent? It's absolutely, 100% buggered for those affected. Please could you have some transparency and tell your customers what has broken and an ETA to fix?
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Lee Hammond
(@StopItRawr) reported
from
Biggleswade, England
@BrianHandscomb @virginmedia You know when an ISP is broken when this happens. Not a great start to my working day heh.
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Kerry-jane Rose
(@kerryrose34) reported
from
Eaton Socon, England
@virginmedia need help as got broadband after engineer visit and no one wants to know 😡
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Jo Buxton
(@JEM1429) reported
from
Biggleswade, England
@virginmedia @virginmedia My husband adjusted our VM package to include an extra V6 box in a bedroom. Engineer booked in 6 weeks ago. Turned up last week without the box. He said he'd call back 3 days later to install. He didn't turn up. We've phoned your customer services over
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Kerry-jane Rose
(@kerryrose34) reported
from
Eaton Socon, England
Damn bloody broadband is useless virgin media arghhhh
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia why do I only get a notice saying channel failed when I watch sky sports channel live, I can watch any other channel you provide me and don’t have a issue. I have done everything that you tell me to do but it still keeps happening.
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Abi
(@ABeeeABeee) reported
from
Stotfold, England
@virginmedia No, I have done that countless times since yesterday morning and the issue isn’t being resolved. I’m not doing it again
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Abi
(@ABeeeABeee) reported
from
Stotfold, England
@virginmedia The specific issue isn’t on the site
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Abi
(@ABeeeABeee) reported
from
Stotfold, England
Can honestly say I don’t think I’ve ever received customer service as poorly as I have from @virginmedia this weekend/this morning. Absolutely disgusting 😡😡😡
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia And to re-emphasise what I’ve said countless times before; you’re wasting peoples time, because you don’t tell them that it is your router that causes most of the problems. Can’t believe @Ofcom allow this.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia I don’t have a problem with mine. I changed it to a different router a couple of years and all of the problems that everybody experiences; such as dropping Wi-Fi disappeared.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@StephenD1402 @virginmedia It’s the router Steve. The free Virgin router is the problem. Buy a new router from someone like Asus and turn the Virgin one to Modem mode. Should solve most problems.
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
@virginmedia any chance of a useful update on service in SG1. Got no internet or TV. Status hasn’t been updated yet apparently an engineer has been working on it for over an Hour.
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi virgin just rang the phone number you have gave us to call but we went through using the key pad and then all you said was we will send a text message with way to fix which don’t work.
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi yes I’ve check all cables are in correct and I’ve turn off from socket and removed plug then put back the plug after 30 seconds but it didn’t help it still turn itself off twice after doing it.
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi I’ve tried using the link you sent to fix our problem but it keeps just turn off and restarting itself. It happens whether we watch live tv or recorded programmes.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia So @virginmedia my contract has finally been resolved. 3 hours of phone calls in 24-hrs (including phone being cut off 3 times) 6 hours of WhatsApp Failure to honour contract offers. Shambles of a company. Worst customer service I’ve ever experienced. #virginmedia #fail
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Not ‘sorry hit you’ll need to get into another queue for hours and hours because it’s another team and we can’t help you’ That is not how to treat customers. In any business. Someone needs to take ownership of a situation. Truly terrible customer service. #virginmedia
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Sorry but the old ‘we don’t have email addresses’ doesn’t work. Everyone does. It’s just company policy not to hand them out. The key issue is that with this level of service, someone should say ‘leave it with us, we’ll look into it and someone will get back to you’ 1/2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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George Stewart🇬🇧🏴🏴🇬🇧
(@GstewartBsc) reported
@virginmedia yesterday I was on the phone for over an hour yesterday as one of their engineers damaged my car on Tuesday. I was told resolution team had 24 hrs to resolve matter, that’s came and went. Leaving scene of an accident, especially when I’ve got him on camera!
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Darren Armogan🐲🐉(Happy Men's Health Month 💪🙌)
(@Dragonreborn35) reported
@virginmedia I've just also noticed, that the Internet & everything else went down, you were hacked & customers information was attained by the hacker. What's to say that you have not been hacked again & them **** is happening all over again???🤔😡🤨
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TickTock
(@TickingBlocks) reported
@virginmedia Is your guys service down in Airdirw ?
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Darren Armogan🐲🐉(Happy Men's Health Month 💪🙌)
(@Dragonreborn35) reported
@virginmedia I'm having Internet, cable/Tivo and telephone service problems, all of them not working & this is regular occurrence with you every summer. Everything goes off during the night & then it takes you days to fix it without any care or worries for those that depend on it
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Kieran
(@kieranfarrell33) reported
@virginmedia There is a fault for the 2nd day in a row out of nowhere. Fine all morning until the afternoon and then it goes down
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Kieran
(@kieranfarrell33) reported
@simonwilkes13 @virginmedia @Virgin Gone down for me too again in the West Midlands. Yesterday it went down for a couple hours and has just gone down for me again today. Similar time frame too. With the green flashing light on the box and virgin stating there is an issue…
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Ste
(@SteT238) reported
@virginmedia It is happening to every phone in the house, my laptop and the tv streams a film like it's 2005 never mind 2025. I think it's safe to say we have a fault without having to do a wired test.
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DKTB
(@becks9539) reported
@virginmedia the Engineer who came to fix our Internet outage in the E5 0EQ remained professional & cutus. It is 35/36 degrees outside today. can make sure his manager is informed of how much of good job he did. I did offer him some water if he needed it
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#SPNUKfan
(@j7Julie) reported
@virginmedia I wonder if this is sincere as it isn't the first time you've done this. No consideration for those working from home, those who work night-shift, or the service vehicles who will struggle to get past. But thank you for your response.
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Andrew Benjamin
(@ukmatrixman) reported
@virginmedia yet another outage while our whole household is working from home! Can’t even call you without having our account number to hand your IVR is also infuriating!!! Customer service certainly not at its best!! I regret coming back to you to give you another chance!!!