Virgin Media Outage Report in Royston, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Royston, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Letchworth Garden City, Stevenage, Hitchin, Biggleswade and Saint Neots.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Cambridge |
Internet | |
| Letchworth Garden City |
TV | |
| Stevenage |
Internet | |
| Cambridge |
Total Blackout | |
| Letchworth Garden City |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Royston, England
Latest outage, problems and issue reports in Royston and nearby locations:
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Kevin Fuller
(@Kevkenny73) reported
from
Hitchin, England
@virginmedia why cannot I speak to anyone ! 5 days ... 4 hours on a chat and a promise of a txt link ! Terrible customer service @sky coming to you !
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Paul Clayton
(@PaulClayton25) reported
from
Hitchin, England
@virginmedia #virginmobile last night I was disgusted in your customer service when talking on phone. So you advised me to use the messaging service, what a great service.
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Esther Robertson
(@Rosie_flute) reported
from
Stevenage District, England
@virginmedia You internet is down in the Stevenage area again
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia can you tell me if there is an Internet connection problem in the Hitchin area please SG52SD. Haven’t had WiFi for 3 hrs now
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Elaine Freeman
(@ElaineFTans) reported
from
Saint Neots, England
@SkyHelpTeam I’m in week 9 of waiting for an engineer ! I am having to use my mobile data thank you @EE IF I COULD CANCEL SKY I BLOODY WOULD BUT CANT GET @virginmedia ON OUR STREET ! #rubbishCS
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Kevin Fuller
(@Kevkenny73) reported
from
Hitchin, England
@virginmedia no one answers your phones, online web chat cut me off after 4 hrs waiting and you don’t reply to my messages on here! What do I need to do to get help from you guys, it’s a joke!!
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Tangerine Stu of Stevenage
(@StuartLenney1) reported
from
Stevenage District, England
@virginmedia why can’t I send a Direct message I have a problem which needs sorting and I don’t want to publish it on here
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Paul Clayton
(@PaulClayton25) reported
from
Stevenage District, England
@virginmedia very unhappy with your mobile team this evening!! Yes I failed my security questions but you wasn’t willing to help me and my query, I even asked for a call back and you said no!! What company doesn’t offer call back service!! Very disappointed🤬#badcustomerservice
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Nate-su Dragneel 🔥
(@iNathanM) reported
from
Letchworth Garden City, England
@MrLeeNingLive @virginmedia Virgin have been awful at my current flat! Moving to Sky in my new flat - my mate that has it gets MUCH better connection 😩 When Virgin came to check my speeds they also suddenly went to the right numbers when they visited 👀
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Keith Garrell
(@keithg63) reported
from
Hitchin, England
@virginmedia No and I actually had to turn WiFi off and use my phone service to use Twitter!! Oh and I’m 2m from my modem!!!!
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Angell812
(@Angell8121) reported
from
Stevenage District, England
The staff @virginmedia are so rude. Called to renew my package and was dealt with appallingly. Offering extortionate prices for a lesser package than I already have. Virgin are clearly not interested in keeping their loyal customers. Looks like it’s back over to Sky.#virginmedia
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Angell812
(@Angell8121) reported
from
Stevenage District, England
@virginmedia Which validates my point that Virgin don’t give a damn about their existing customers and are willing to lose them.
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Keith Garrell
(@keithg63) reported
from
Hitchin, England
Come on @virginmedia sort it out. WiFi has been terrible all day had to hotspot for several work Teams calls and now can’t get films in Netflix or Amazon Prime. SG4 area!! Kids not happy now either
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Martin Sloan
(@MrMartinSloan) reported
from
Stevenage District, England
@virginmedia when’s your messaging service back available. I’m waiting to find out how I can end my contract? because it’s become so expensive but can’t get through on the phone and now can’t even use the messenger service
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cllr Sandra Barr ( Labour& cooperative )
(@Sandie_B) reported
from
Stevenage District, England
Why do virgin media think we are all stupid & can’t follow simple instructions and want to sit in a ridiculously long queue on the phone? Im not stupid I know my 3 upstairs TiVo boxes aren’t working ! I know the code says we have no signal ! Answer the bloody phone!@virginmedia
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Erin Dog
(@Erinthedog) reported
from
Stevenage District, England
@virginmedia Thanks for the reply, 40 mins on hold to the call centre, the network connection had been lost, was talked thru resetting it. All working now.
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Erin Dog
(@Erinthedog) reported
from
Stevenage District, England
@virginmedia please stop including me in your responses to other people's problems
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Grumpy garage man !
(@RustyOldBanger) reported
from
Sandy, England
@kosind Virgin media area a shower of shite. Customer service means nothing to them unless you are new 😞
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
@virginmedia do you have a permission form that can be sent /emailed to give me permission to talk to you on behalf of my mum who is unable to communicate with you. I wish to cancel her tv package.
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Angell812
(@Angell8121) reported
from
Stevenage District, England
@virginmedia I would of preferred to stay but your advisor was not helpful at all and wasn’t interested in keeping me as a customer. I guess we will see if someone rings or not.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Christieee
(@christiereilly) reported
@virginmedia Hi, under ICO guidance I can request the data from anywhere from the company and should not be asked to perform a self service process or form. I requested this data on 22nd June and expect a response within 30 days.
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MaudraFara
(@BrixBruxelles) reported
@virginmedia So far I was on hold for an hour last night before being told cancellations dept had gone home. Then today, 3 hours waiting in a whatsapp chat and I've got nowhere. Shockingky bad tbh.
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Zeezeeshot
(@CasualGamer82) reported
Know I said I was off of this platform, but had to say this @virginmedia have to be the worst company around. My elderly frail and in ill health grandparents have been without a phone over a week, theres no way of contacting Virgin other than on a forum
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rik
(@Rikchd) reported
@virginmedia the bank told me the issue was on your end. Either the cheque bounced or was cancelled. I rang and spoke to someone who didn’t seem to get my issue and just gave me an email address, to which I have had no reply. Do you just send cheques in the hope that people won’t cash them?
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
@virginmedia I guess so? I'm a new customer. I'm looking for an app to control my TV from my phone.
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Dean Patterson
(@DEEPIZZLE_) reported
.@virginmedia you guys have owed me money for 5 months. I’ve tried at least 3 times to get it back but still haven’t. The web chat / WhatsApp barely works and you can’t raise a complaint on the site when you’ve cancelled your account 🤨
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Gareth Evans
(@gjevans9) reported
@virginmedia … I did yesterday and then got passed from pillar to post and kept waiting, hence why I’ve tweeted that as a communication company, you’re not very good at it. You’ve just backed up my opinion. I’ll terminate in writing through the post! 👍
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Jonny
(@UpNorthFreedom) reported
@virginmedia I have tried everything. Still getting very bad/no signal most of the day. Haven't had any help from virgin customer services who eventually told me I had to call them from another phone in order to test this phone, or they wouldn't help me.
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revblock
(@revbl0ck) reported
@virginmedia This has been going on for over a week and your website says there are no service issues. I'm not able to send/recieve sms at times either now. Just says "Unable to send with Virgin - Error 0"
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Chris Davis 🇺🇦
(@Chris_Davis1998) reported
@virginmedia, wifi goes down… again and I am still told we need to monitor for 24 hours. What a joke.