Virgin Media Outage Report in Royston, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Royston, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Stevenage, Cambridge, Letchworth Garden City, Biggleswade, Saint Neots and Saffron Walden.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage |
Internet | |
| Cambridge |
TV | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Stevenage |
Internet | |
| Letchworth Garden City |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royston, England
Latest outage, problems and issue reports in Royston and nearby locations:
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Becky
(@beckybaldock77) reported
from
Baldock, England
@virginmedia bill was supposed to be reduced to accommodate the lack of Sky sports, bt sports etc etc etc. But no. Great. Thanks. Final nail in the proverbial coffin. Customer loyalty accounts for nothing with you. Will be looking to go elsewhere.
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fergal
(@fergal_rarkey) reported
from
Hitchin, England
@virginmedia hi, I’d really like to enjoy all the amazing things you tweet about, however, I have to reset my hub twice a day to get 20mbps whilst Iam paying for 200. I’ve told my my kids I’d sort it but I have absolutely no idea how. Please help
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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Jess Fisher
(@jessfisher10) reported
from
Stevenage District, England
@virginmedia I have just been on hold for 54 minutes trying to get hold of someone to assess my account I finally spoke to someone and it’s STILL NOT WORKING I still can’t access online account please can someone help me
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Steve Durrant
(@SteveDurrant10) reported
from
Royston, England
@virginmedia That’s fine to say but every month I have issues
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Samuel Coverdale
(@SamuelCoverdale) reported
from
Great Shelford, England
@virginmedia can you have someone look at CNBC 613, seems to have a problem with the ticker. (Also, when can we get cnbc and cnn in HD).
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stevie hind
(@steviehind) reported
from
Stevenage District, England
@virginmedia why is it so difficult t change my package on your website. I understand your phone service is busy, but it shouldn’t be so hard to navigate on the website
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Jason Flynn
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia hi guys. your website states you are open till 10 pm but I phoned and the automated response says that you’re closed.Also trying to do the live chat on your website is just a BOT. Very annoying and useless. Help.
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benj clews
(@benjclews) reported
from
Letchworth Garden City, England
I can’t figure out who the biggest ******* is: the previous owners of our new house who didn’t bother to cancel their Virgin Media broadband account or @virginmedia who won’t set up my broadband until they cancel it #incompetentTwats
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Shelbs Rist
(@shelbsrist) reported
from
Stevenage District, England
@virginmedia No service at SG2... please help! 😭😭😭
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Stefan Hill
(@HefanStill) reported
from
Stevenage District, England
@virginmedia Hi, it’s not that the internet’s not working, the tv is saying that the Ethernet is not connected but it recognises that the cable is plugged in... there was a c130 error, and now it’s saying v210
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Lee Badham 🏴
(@b4ds_73) reported
from
Stevenage District, England
@BellMelly Hahaha me too... Until my @virginmedia cut out..
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Colin Bower
(@bowercolin) reported
from
Eaton Socon, England
@virginmedia less than 3 minutes to answer a sales call, then in excess of 20minutes (3 times) when there’s a sniff of leaving. Bye bye 👋 to a 20yr customer.
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D A N
(@DannyJamesEarls) reported
from
Stevenage District, England
@virginmedia internet been down for 12 hours. Tried restarting it. Not working. All lights blue. Help please.
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Paul Clayton
(@PaulClayton25) reported
from
Hitchin, England
@virginmedia @VirginMediaCorp are there mobile signal issues today!! As my phone will not make or receive calls! Have tried calling 789 but after 30mins of waiting is quite bad!
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Steve Greaves
(@sgreaves1977) reported
from
Royston, England
@virginmedia sick of trying to contact you now for my mobile issue....dont want no chat bot or unhelpful bot or overseas operator I cant understand. I just want to speak to someone without getting cut of or not called back......not good enough
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Ryan West
(@NinRyan) reported
from
Letchworth Garden City, England
@virginmedia my WiFi has been shit all week and has been completely down since at least 2pm today. Help me
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D A N
(@DannyJamesEarls) reported
from
Stevenage District, England
Charity stream planned all day tomorrow with no issues all week. Current internet status: ****** with no signs of improvement. Thanks @virginmedia
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Anne Buckland
(@AnneHBuckland) reported
from
Letchworth Garden City, England
@virginmedia We did this, then spent an hour on the phone to your customer services, to be landed in a worse place than when we started, and told they couldn’t help :-(. When we tried to log a complaint, the complaint form errored and told us to call #frustrating #shoddyservice
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Fred McBreen
(@FredMcBreen) reported
from
Hitchin, England
Just wasted half an hour of my life on a call to @virginmedia support. WiFi not working and after a very long call I was asked to call back again to fix. No thanks. Time for a beer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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KM
(@_KXIV) reported
@virginmedia There’s no issues in my area and I’m not willing to pay more than I already am for a booster when my internet speed is a shambles. If you could provide me one without charge I’d highly appreciate it. 😭
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Aaron Quinn
(@Spacemans) reported
@virginmedia No errors, just every channel is black no picture no sound apart from channel 4
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Tiffany
(@lazy__goth) reported
@virginmedia No still experiencing issues at day 3. Diagnostics still says nothing wrong with box. Neighbors also having issues but no known issues according to your website? When does our issue become ‘known’?
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Stuart Large
(@StuartLargeARB) reported
@virginmedia Hi John, nope just the complaints department number. Link is irrelevant, turns out you have upgrades on the O2 network you piggyback on in my area until 16th (thanks for the warning) you are now refunding me for the down time 👍🏼
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Natalie Sheary
(@nataliesheary) reported
@virginmedia May I suggest it’s time to recruit a Chief Customer Officer to sort your services out! Can’t get a straight answer out of anyone in your team. #worstcustomerexperienceever
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Mark Laughton
(@DFHSIP) reported
@virginmedia Was working again this morning after another router power off, until approx. 5pm, then went off again! No broadband. I work from home - how am I supposed to do that? Online service checker indicates you recognise there’s an issue, but I have to wait 23 hours?? Unacceptable
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Lee Walker
(@TechnoWalker) reported
@virginmedia I’ve been promised multiple calls back from management and never received one.
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Peter
(@PeterRbk86) reported
@robin_maloney @virginmedia Dont Brother …. Bunch od c….s working down there they are just copy and paste same things
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Ken Barlow
(@I_am_KenBarlow) reported
There's either a lot of scammers pretending to be #VirginMobile @virginmedia , or #VirginMobile have the world's worst rudest customer service people.
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M@rc3lla
(@MarcellaDwek) reported
@virginmedia I am DEAF. Got your letter and unbelievable to read you are trying to keep me as a customer when in my letter I stated I want to terminate on 9th August (contract expires!) I've ordered Sky. Please don't even think about trying to persuade me as I am not BUDGING. Thank you