Virgin Media Outage Report in Lytham St Annes, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lytham St Annes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lytham St Annes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Lytham St Annes, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackpool, Preston, Southport and Cleveleys.
| City | Problem Type | Report Time |
|---|---|---|
 Blackpool |
Internet | |
| Blackpool |
TV | |
| Preston |
Total Blackout | |
| Preston |
TV | |
| Preston |
Total Blackout | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lytham St Annes, England
Latest outage, problems and issue reports in Lytham St Annes and nearby locations:
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Alastair Taylor
(@AliTaylorGolf) reported
from
South Shore, England
@1Sharpy7 @virginmedia I’ve just been on hold for 90 mins and hung up. Was going to upgrade my speed but might leave. They are so poor at dealing with customers it’s frightening.
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Alastair Taylor
(@AliTaylorGolf) reported
from
South Shore, England
@virginmedia I was offered a price to increase my broadband price by the sales team last week, have just called and been told it’s now double. Now been put through to customer service who can do the deal, on hold forever and it’s was sales who initially offered the price. What’s going on?
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia The cookies are always active. As I said I didn’t close the browser I just refreshed the page. So now 5 slots are taken by my MacBook. But it won’t allow me to watch on my MacBook so what can you do to help me?
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Taz Ali
(@TazAliPreston) reported
from
Preston, England
@virginmedia can someone please message me. I have been struggling to get hold of someone to resolve a home telephone number. I have been promised call backs to resolve this long overdue complaint. But still waiting to speak to someone! #CustomerExperience
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia tv and broadband down in banks, is this a known issue?
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Alastair Taylor
(@AliTaylorGolf) reported
from
South Shore, England
@virginmedia What time do your customer service phone lines close?
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Chris Mann
(@Christerphurr) reported
from
Preston, England
@virginmedia our broadband is down, any idea when this will be back up?
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Stephanie Andrews
(@Dreamendoqueen) reported
from
South Shore, England
Tell you what...@virginmedia know how to persuade you to change service providers...2 calls in 3 nights to “upgrade my mobile phone services”...told the first person I’m happy with what I’ve got...I’m not a fan of repeating myself...
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✨Shimmi✨ Comms open!
(@ShimmiArt) reported
from
Preston, England
@virginmedia internet yesterday went from 12mbs (11am) to 30mbs (3pm). Today it’s 3mbs. How is this acceptable? No reported issues but our internet goes up and down constantly, sometimes goes off altogether
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Alastair Taylor
(@AliTaylorGolf) reported
from
South Shore, England
@1Sharpy7 @virginmedia @virginmedia are awful aren’t they Nick? The term customer service should be updated to awful customer service!!
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Taz Ali
(@TazAliPreston) reported
from
Preston, England
@virginmedia can someone please message me. I have been struggling to get hold of someone to **** and resolve a home telephone. I have been promised call backs to resolve this long overdue complaint. But still wait to speak to someone!
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Chris Teeling
(@TeelingChris) reported
from
Ormskirk, England
@KeithJBolton @virginmedia dont take no **** m8💪
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mick rogers
(@Mick_Rogers) reported
from
South Shore, England
@virginmedia no online help, call centre not answering? Done everything it states on your website and automated call. WiFi signal still dropping out!!!!!! Give us a clue???
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia Okay let me start from the beginning and just read everything I say and then give me a solution. I tried watching on my Mac last night. It kept telling me to register my device so I did. And now it’s saying there’s max devices registered and won’t let me watch anything
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Ali Taylor
(@AliTaylorGolf) reported
from
South Shore, England
@virginmedia Broadband speed issue
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Ali Taylor
(@AliTaylorGolf) reported
from
South Shore, England
Hi @virginmedia I’ve been on hold for an hour and you’ve just cut me off!! I take it I need to call back for more of this great service?
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia your internet service is a ******* shambles. How do I contact someone to make an official complaint about the service I receive. Which is non existent for most of the week?
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
-
Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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☩ RYVN ☩
(@Inked_Ry) reported
@virginmedia Yeah an engineer is scheduled tomorrow but if the issue is happening to multiple households near to me, not sure what An engineers gonna do in my home as the issue isn’t here specially at my address obviously
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NickDesanges
(@NickDes75) reported
@virginmedia Broadband gone again for the 4th time in 4weeks! Let’s see if engineer number 4 will manage to fix it!?? I’ll see you in 5 days then cos I can wait that long no problem! 👀 Shambles!
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🇳🇬 Dave M 🇳🇬
(@McC_PAFC) reported
@virginmedia You need to set up reverse passwords with customers so that if you call up a customer, they can ask YOU for characters from that password. Your instruction received by me today is a gift to fraudsters. I am an ex fraud investigator.
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🇳🇬 Dave M 🇳🇬
(@McC_PAFC) reported
@virginmedia But nowhere in your communication do you establish how the customer can ensure it is really YOU who they are talking to. Comms security needs to be a two way consideration surely you must see that? @paullewismoney what do you think of this?
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georgia cook
(@geecook97) reported
@virginmedia I do have the virgin media app and it always says my internet is fine as well as the customer service which I have called a number of times but even though it states it’s fine it isn’t and it’s been going on since I first got my contract
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Richard Overton
(@BrummieOverlord) reported
VirginMedia broadband has gone down. Client I’m working for: “Can’t you tether your phone and use your mobile data?” Me with puzzled look on face and disgruntled shoulder-shrug: “désolé je ne parle pas anglais babes, Soz” Puts le Kettle on.
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Thomas Phillips
(@21Ilovefootball) reported
@virginmedia There is no issues in my area so it must be the WiFi.
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jjh
(@jjh) reported
@virginmedia I don't require "help." I want you to confirm the address you want me to send the pre action letter. DMs are open if you prefer not to respond publicly.
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ellie lawson
(@ellielawsonx) reported
@virginmedia thanks. someone in the village has spoken to one of the engineers currently in the area who has told him the connection will be down all of tomorrow- why have we not been informed of this from virgin?
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Phil B
(@PhilBolton78) reported
@virginmedia Your colleague has completely ignored us - have chased him twice but nothing. The complaint online is just a list of 15 various comments saying either "we'll be in touch soon" or "you'll hear from us soon". I may have finally found someone who can actually help though