Virgin Media Outage Report in Cambridge District, Cambridgeshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Cambridge District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cambridge District, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Cambridge District, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Saffron Walden, and Burwell.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Wi-fi | 10 days ago |
|
Cambridge
|
Internet | 17 days ago |
|
Cambridge
|
Internet | 17 days ago |
|
Burwell
|
21 days ago | |
|
Cambridge
|
Total Blackout | 30 days ago |
|
Cambridge
|
TV | 1 month ago |
Community Discussion
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Virgin Media Issues Reports Near Cambridge District, England
Latest outage, problems and issue reports in Cambridge District and nearby locations:
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Deirdre Creevey-Murphy (@scaryscorpio) reported from Cambridgeshire, England@virginmedia for the last 2 weeks our Internet both cabled and WiFi has been ramdomly disconnecting. What is going on? Location: Cambridge. I'm paying for a broken service!
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Paul Gull (@pgull1975) reported from Saffron Walden, England@virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?
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Deirdre Creevey-Murphy (@scaryscorpio) reported from Cambridgeshire, England@virginmedia do you know if there if there are connection problems in the Cambridge area? We've been offline for about 45mins now. Done everything required, and nothing.
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Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England@virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia Showing on the status page now (along with Cable TV outage)
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Dan Jackson (@danj2k) reported from Cambridgeshire, EnglandHey @virginmedia why is my Internet up and down like a yoyo this morning? Are your systems breaking down under the load of people completing the census or something?
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Nick Smith (@SmithS4dtpt98nv) reported from Sawston, England@virginmedia I’ve tried to make a complaint about pay per view for the boxing last night. Unable to via web site. Can I except a refund for the poor service
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Adam Moghadas (@Adam_CFLP) reported from Cambridgeshire, England@virginmedia please explain why I should be paying close to £100 a month for a service that seldom works? & why they don’t employ enough customer services operatives (do love a no one here please call back later message)! #profitoverservice #time4achange #intenselyfrustrated
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Esther Robertson (@Rosie_flute) reported from Cambridgeshire, England@virginmedia Broadband and TV down again Can not get though on my he phone Any have any ideas what to do????? Please don’t ask me to reboot Tried that
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia broadband service outage in CB24 since 10.00am. Service status not showing any issues but equipment check is failing
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Bertie Bird draws (@Techno_boy_Gili) reported from Cambridgeshire, England@virginmedia Fix time was by 15:00. Yea and now it’s 15:00 I have service. Convenient. This happens all to often. 5 plus hours of no service. Special after speaking with the customer service team about the so called service improvements. Where are these so called service improvements???
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Mick Brown (@Lord_Drainlid) reported from Cambridgeshire, England@steveeejg It looks like to get a basic fibre service it might be around £25 and for higher speed from about £40 monthly. One test is will they charge to plug a home phone into a router and allow a landline no to be transferred? Virgin Media charges, putting the monthly rate up to about £55
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Claire Dyer ⚯͛ ⁷ (@cdyer98) reported from Great Shelford, England@virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am
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Martin Jones (@MHartleyJones) reported from Cambridgeshire, EnglandFor a while now, I’ve been dissatisfied with the performance of my elderly rented @virginmedia TIVO TV box. Tonight it ceased to function, so I phoned for a fix. I didn’t get a fix. Instead the operator tried to sell me a new one at extra cost. Not a happy bunny!
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Martin Jones (@MHartleyJones) reported from Cambridgeshire, England@virginmedia claim on my ever-increasing monthly bill: “Looks like you’ve made some changes”. All I did was complain that their TV box wasn’t working. Still haven’t received the new one either. Customer service? Forget it.
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help
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Dani Oliver 🏳️🌈🇪🇸🇬🇧🇯🇵 (@danoliverm) reported from Cambridgeshire, England@emmalouwillcox @virginmedia 😩 I’ve also been a victim in the past and their customer service is awful. Good luck!
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cj hubbard (@ir_427) reported from Cambridgeshire, England@virginmedia We're on M100 fibre. Speed isn't the issue. The issue is that whole thing stops working for no clear reason; no warning lights, no issues on the service check website. It takes out all the devices at once. And it's been getting worse since the bill increase was announced.
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Dan Jackson (@danj2k) reported from Cambridgeshire, England@virginmedia Yeah it's not WiFi because it's affecting my pc which is connected via an Ethernet cable to the back of the hub. Just now it went down and came back up but there was no change to the lights on the hub.
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🍊Simon Gibson🍊 (@1966SJG) reported from Burwell, England@virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Salih Toyran (@Freeze_) reported@virginmedia I have been trying your agents to fix my user name and password for almost 7 weeks!!! I’ve spent hours on the call and I’ve been made numerous promises but none of them kept. Still today agent telling me I should wait 2-3 weeks to fix this. This is beyond the pale!!!
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Rob Marshall (@robmarshall83) reported@virginmedia No. But got an email to say I had regardless. The call got cut off but didn't receive a call back. All very disappointing considering I've used your service for the last approx. 20 years.
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kenny wilson (@kennythekilt) reported@virginmedia Having trouble did you read the text I’m having a break then I’ll get back to you!!! What kind of customer service is that ??
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Rob Marshall (@robmarshall83) reported@virginmedia On demand hasn't worked properly for weeks. I pay every month and don't have the time to call each time it goes down. Basically told its not a big deal as its not a full service outage. I can get @skytv for £40 a month less.
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Ross Fraser (@RossFraserE17) reported@virginmedia Yes I have. Doesn’t give any information as to why there’s an outage or@why it may take until tomorrow to fix it. More information needed please
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ThatProgrammer (@ThatProgrammer) reportedBeen on hold for 15 minutes with @vmbusiness trying to get my number moved to my new @virginmedia service.. I'm losing it with this music which is way too loud for phone lines to handle so it's very disrupted.
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Mohamed Naved (@mnaved) reported@virginmedia Have been talking to all sorts of people without any answers. I get the same answer that we will get back to you within 48 hours. Days and months have passed. No answer. So no point in calling the sales team. Waste of time. VERY POOR SERVICE.
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Aspire to Inspire (@Jack_07_Daniel) reported@virginmedia Problem is the deals for existing customers are worse than for new customers. Which means it doesn’t pay to be loyal. I’m on my 30 day cooling off period and I’m looking at going with communityfibre. I’ll probably look at getting my dad to cancel his move to Virgin Media too.
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Vicky Sills (@lemonadesocial_) reported@notsupermum @virginmedia I’ve been with Sky nearly 10 years and never had any problems