Virgin Media Outage Report in Countesthorpe, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Countesthorpe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Countesthorpe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Countesthorpe, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Rugby, Hinckley and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
Total Blackout | |
| Leicester |
TV | |
| Leicester |
Wi-fi | |
| Leicester |
TV | |
| Leicester |
Internet | |
| Leicester |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Countesthorpe, England
Latest outage, problems and issue reports in Countesthorpe and nearby locations:
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Nick Fitzsimons
(@NickFitz) reported
from
Leicestershire, England
@PreetBharara @ZellaQuixote Around 2009 or 2010. I had a computer with a modem that could send faxes that was just about working, and I had to get @virginmedia to send an engineer out to fix my landline. The landline broke again a month or two later and hasn’t worked since, though they still bill me for it.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@ndarby90 @virginmedia we got hung up on 3 times trying to cancel. then they tried to sell us more things. can’t even comprehend it
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Manraj
(@Manraj_Virkk) reported
from
Leicestershire, England
@virginmedia why does my wifi keep cutting out every 15 mins for about 2 mins then come back? Not great when I work from home and my meetings cut out midway through…
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Meghraj
(@im_raj16) reported
from
Leicestershire, England
@virginmedia It’s the same plz help me or plz disconnect the service I give up.
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia currently on the phone and surprise surprise sir give us another 24 hours!! Are you mad! I’m pulling my hair out!!! I’ve never tweeted before but my guess is it’s the only way they’ll pull there finger out!!!
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Katie
(@Katie68833952) reported
from
Leicestershire, England
@virginmedia I'm not sure why, but our Internet and TV aren't currently working! No email to say work is being done. Online even says there's no issue which there clearly is. Area is LE2
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Meghraj
(@im_raj16) reported
from
Leicestershire, England
@virginmedia Can you please send someone to fix the issue ? Please
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can we actually talk to someone that can help rather than pass us on? it’s a joke at this point.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can you help please we’ve just been passed around to 4 different people and they hung up on us.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
jesus christ talking to virgin media on the phone is ridiculous we rang to cancel, got hung up on 3 times, after 2 hours finally cancelled and after cancelling they’re trying to get us to sign up for phone contracts and sim cards! like we would want that after we just cancelled
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@virginmedia Or you could invite your customers to get in touch when out of contract or you could even tell us what deals are on offer to help us stay. I suspect you don't because you realise that inertia effects are high when it comes to changing broadband packages.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia we are awaiting for you to put the line up to the house but there is a blockage. was told you were coming to fix it yesterday but didn’t. said you’re coming today, no idea when.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia that’s the number we were on. 2 hours later we finally have our cool-down period cancelled.
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Martin Scott
(@mscotty0592) reported
from
Ketteringham, England
@virginmedia Ordered the boxing and it’s not working
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia we had similar issue. they came when we were on holiday, no communication. we rang, were told they were coming yesterday to connect us, they didn’t arrive. told they’re coming today, didn’t arrive. spent 2 hours on the phone cancelling and was hung up on 3 times.
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@simonnread @virginmedia I'm looking at the new Sky Stream service that starts on 18th October combined with Three 5G broadband. Both offer rolling 1 month contracts
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia apparently we have a blockage where they need to connect us, which is what we would need fixing by thursday. being that unreliable we decided to cancel everything with them fully. a shame because what they offered was great. customer service department is not easy to get round 😭
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia 5 days no internet, promises of 24 hours it will be running, then told a little maintenance, yesterday at 9:30am we were told in 9 hours you will get a call guaranteed (didn’t happen). All day today no work has got done! Poor internet for years and now none!! WTH!!
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@simonnread @virginmedia I'm having the same issue. For the period of lockdown I could broadly rely on the signal to my home office. The last 2/3 months I haven't and I am constantly having to tether my mobile at my expense. The router hasn't moved and neither has my office. The service has just worsened
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia So whilst on the phone you put us through to get a dongle as an emergency and you tried to charge us £39! Wow the cheek of it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Capps Kappa Sport Pictures
(@kappapics) reported
@virginmedia Told it was being recorder so look in to it if you work for the Crap
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Sleeping Babies
(@Sleeping_Babies) reported
@virginmedia Ashliegh Rocket, team manager at Cable Care Faults has agreed I need an engineer but the two appointments I had were cancelled and now she can’t get me an engineer for another week.I have been passed to more people who have no idea what is going on. I cannot work. It’s terrible.
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nick
(@mumofboys72) reported
@virginmedia No it doesnt help. 1 i shouldnt have to complain 2 ive not got the energy to waste on a company that doesnt want its customers. 3 ive not got help to do complaints
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Natalie
(@NatalieS_72) reported
@virginmedia I'm locked out of my emails 😱 (its a proper old ntlworld account).. tried resetting online and it tells me to phone but there's no direct option, going round in circles and getting very frustrated 😩help please!
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Matthew 🇺🇦
(@ScouserInYork) reported
@virginmedia what's the best number to call to discuss installing ? I've taken out a package today. As you can see @bt_uk have left me with no internet. I work from home and I'm also recovering from spinal surgery so any help bringing the install forward would be appreciated👍
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Toby Fletcher
(@Toby_Fletcher) reported
@virginmedia Yeah I've done that every time and it says there are no issues. It's the first thing I try each time; so when there is a nil return, I get sent a phone number to a call centre. They say if there are no faults I need an engineer. I just need a new box, clearly. So frustrating.
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Dmitri Old
(@DmitriusOld) reported
from
Over Wallop, England
I have a go at customer service a lot, but with the move @virginmedia were great, @thameswater exemplary, @SouthernWater a great guy on customer helpline and Test Valley Council efficient and personable. It can be done, you know.
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Jonathan Parkes
(@Jonatha41798325) reported
@virginmedia Hi guys, we’re not getting the correct upload speeds for our package. And experiencing intermittent network drop off issues. How do I contact you on a live messenger?
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nick
(@mumofboys72) reported
@virginmedia On this thread im sure i put the screen shots of the webchat . I did try months ago to enquire but honestly the same happend ive still got the whatsapp messages. Your bots dont help then cut people off
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Phil #GlazersOut
(@lipmarty75) reported
@1daverap @virginmedia They are shockingly bad. Was supposed to join them last month but the installers didn't turn up and by the time I found out they'd rescheduled for 3 weeks later I'd had enough of their customer 'service' and started the drawn out process of cancelling it.