Virgin Media Outage Report in Countesthorpe, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Countesthorpe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Countesthorpe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 05: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Countesthorpe, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Coalville, Leicester, Hinckley, Rugby and Leicestershire.
| City | Problem Type | Report Time |
|---|---|---|
 Coalville |
TV | |
| Leicester |
Internet | |
| Coalville |
Internet | |
| Leicester |
Internet | |
| Leicester |
TV | |
| Leicester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Countesthorpe, England
Latest outage, problems and issue reports in Countesthorpe and nearby locations:
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rosstarbard
(@rosstarbard) reported
from
Leicestershire, England
@virginmedia internet has been down for the last half hour, no wifi or wired connection. Is there a problem in the Leicester area?
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Chris Holton
(@ChrisHolton99) reported
from
Leicestershire, England
@Virginmedia How does a customer get any service? We have been calling and writing since 30th October but are just on HOLD!
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Chloë Pritchard
(@sewychloe) reported
from
Leicestershire, England
@virginmedia my mum’s landline has a fault - no dialling tone. She’s been on hold but can’t get through to a human to report it. We have both tried to report it via her online account but cannot access it. And yes she has wiggled her sockets! Help!
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Gaz Curtis
(@GazlarQuackster) reported
from
Rugby, England
Should @virginmedia just accept they are a **** show and refund everyone who’s paid to watch Joshua VS Pulev
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia are you ever gonna help me!!
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia how can I contact you to cancel my service
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia are you ever gonna reply to any of my tweets for help!!
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Tony Kearins
(@tkearins) reported
from
Tilton, England
@virginmedia my 77yo mother waits 40 mins in a phone queue. Explains the account/billing issue. Person puts her on hold for another 45 mins until she hangs up. And this is acceptable?
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Hinckley, England
@virginmedia absolute disgrace, shocking customer service/experience. By bill still isn't sorted can't believe the clowns you pay a wage to #theft #fraud I also have a bill for you for my time wasted on this it's currently £650, it will be arriving at your offices Monday morning
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Yv
(@yogi7592) reported
from
Leicestershire, England
@virginmedia it’s sad that you are still using covid as an excuse not to provide any technical help. Done everything your website tells me to but still have a issue with my broadband. How do I speak to someone about it. Not very happy.
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mark sperry
(@marksperry2) reported
from
Rearsby, England
@virginmedia sort your customer service out! I’ve spent 2 days trying to sort out my fibre optic, to be cut off 4 times on hold for 6.5hrs lied to 3 times transferred to India 8 times, still no further forward. #pleasehelp #FirstWorldProblems #shockingcustomerservice
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Billy Patel
(@b17yvw) reported
from
Birstall, England
@virginmedia I am a very disappointed customer I was on hold for 15 mins finally spoke to a advisor on the retention team who placed me on hold and then the call dropped on hold again now and it’s been 30mins and no answer 😔
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Jim Hulbert
(@Jim_Hulbert) reported
from
Leicestershire, England
@virginmedia experiencing some WiFi issues in Leicester. No Internet despite able to connect to the network. Are there any known issues? Thanks.
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@Rachel_Rabbit13 the worst part of @virginmedia is their shite philippines call centre
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jon
(@jonmac36) reported
from
Thurmaston, England
@virginmedia Nope got rid of virgin Problem solved
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sean anderson
(@sean210367) reported
from
Hinckley, England
@virginmedia absolutely disgraceful customer service again. Our contract is up for renewal and you want to increase our bill by £50 but with no additional services. Daylight robbery tried speaking yo someone. Can't get through yo talk to anyone
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rosstarbard
(@rosstarbard) reported
from
Leicestershire, England
@Alex_FeisBryce @virginmedia Apparently problems in the area won't be fixed until 3PM today. Spoke to the helpline
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@virginmedia the advisors do not listen to what their customer are asking the result is frustration for the customer
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Priti Joshi
(@toneconsultancy) reported
from
Oadby and Wigston, England
@virginmedia we have been getting intermittent WiFi and issues with security for the last 4 weeks . What is the problem ? Le24fy
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia costumer service is ****!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Colin Haynes
(@colin_haynes) reported
@virginmedia It was more that the discount was described as such but the more we got into the conversation the clearer it became that I was subscribing to an O2 service I neither wanted or needed. Now it’s gone through and I’ve got to cancel it
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Louise Pattison
(@GoodGriefLouise) reported
Virgin media email account down … again!!!
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Ian
(@gunit22) reported
@virginmedia So 4pm has been and gone. Still no service. Any suggestions?
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kay schofield
(@kayschofield50) reported
@virginhelp @Virgin @virginmedia I’ve been up since 7am and STILL WAITING. My day messed up, not been able to get my week’s shopping and a horrible feeling no one will come and then I will lose my phone serve too. Frustrated and angry….tired too over 8 wasted hours 😡
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Tomb
(@TombDubs) reported
@virginmedia Hey, yes I’ve called them maybe twice a week for the last 7 weeks and they can’t help. Just had an engineer turn up but the cable hasn’t been pulled so couldn’t do anything. Very frustrating
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Derek Ling
(@derek_ling) reported
@virginmedia Well, I left it a few days. Tried a mobile, another browser (firefox), another computer... none of it is working. Our landline is broken and I can't call using that (I really don't want to have to sit on a phone call either). Fact is, I want to sort out my bill and I can't.
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Courtney Maddison
(@Courtney_Barts) reported
@virginmedia wifi has been down all day. My mother and myself have lost a days work as we work from home. We have called you 3 times and been told to “wait another 3 hours” ridiculous. And apparently you can only recompense us £16 “as a gesture of good will” Please do better.
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Claire Doyle
(@ClaireD63954352) reported
@virginmedia No known faults - this is a common problem since Virgin took over the contract. Told on the day that the connection in the exchange they had to use was intermittent faulty and it has never been changed. Just fed up of being left on hold, and they can’t call back!
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Little Sebastian
(@SharpSebastian) reported
@virginmedia so four months after closing my account and paying in full, I'm getting calls and letters telling me to pay up or my details will be passed onto debt collectors. A quick search online shows you guys do this often. I don't even live at the same address. Fix this
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erika conway
(@erikaconway) reported
@virginmedia does anybody actually handle cancellation calls? I’ve now been charge £63+ the cost of 3 calls and over an hour of my life to try and stop you charging me for a service I cancelled at the start of April. Currently been sat on hold 30 mins. Joke.