Virgin Media Outage Report in Sawbridgeworth, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sawbridgeworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sawbridgeworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Sawbridgeworth, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, Harlow, Waltham Cross, Ware and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sawbridgeworth, England
Latest outage, problems and issue reports in Sawbridgeworth and nearby locations:
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Thanks but tbh I'm just being directed round in circles and this is a big part of the problem in trying to deal with what should be a simple issue to deal with.
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia That I still need to have an engineer attend. I keep getting mixed messages! Had to book one for next Saturday. Potentially that could be 2 weeks without a full service
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Yes, but that process took 81 minutes, without having spoken to anyone who could deal with my problems. It's been the third attempt at talking with Virgin too.
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Virgin really needs to simplify it's process of dealing with customers' enquiries. Customer care needs to be open and easily accessible, not made to impede or frustrate customers. It's way easier dealing with a bank or even HMRC.
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Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia Hi there. Whenever we go to the iPlayer app it crashes the whole Virgin system which has to be turned off and on again. Been like that for 24 hours. Can you help please?
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia I have received a virtual engineer call this morning. Apparently there is an issue in the area. There is no notification on the app to say this though.
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Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia Think the menu options are slightly different on the 360 software but I found network diagnostics and signal quality is “Good” and connection speed is “high”. Does that help?
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Bijal Pattani
(@mrpattani) reported
from
Sheering, England
@virginmedia really really bad service, will there be a point when you can get something right. Beginning to wonder why I switched. #virginmedia #complaint #nothappy
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Started chat at 16:44 Had to end 18:05 for hospital treatment to be done. In all that connection time, never got to the stage were some could deal with my problems. Most of it was going through security questions. Password rejected tho' VM posted it to me wks back. Useless.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Abi
(@ABeeeABeee) reported
from
Stotfold, England
Can honestly say I don’t think I’ve ever received customer service as poorly as I have from @virginmedia this weekend/this morning. Absolutely disgusting 😡😡😡
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imdocwho - xbox ambassador - Streamer
(@imdocwho) reported
@TPLINKHelp got a archer ax72 connected to my virgin media super hub 4(modem mode) from the modem i get 1gbps however when going through the ax72 speed drops to 750ish gbps (via wired connection) any way to fix this. also the 2 are connected via a cat8 cable.
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Lloyd
(@thenickysantana) reported
@virginmedia Ok, thanks I guess. Really, if I call to advise of an issue (especially on a 3rd or 4th occasion) I shouldn't just keep getting fobbed off into a loop of service checks and then directed to a community forum.
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Kerry
(@Kerrydennettt) reported
@virginmedia Then cancelled to be told I never cancelled a month later and I can’t cancel because now suddenly out of the blue I can’t access my own account & the only email address that I’ve had for 15 years now isn’t the right one 🤔🧐 mad tha
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Tim Sture
(@n111aow) reported
@jetlbomb @virginmedia Thought you are as someone said stuck with BT openreach. Zen can’t do anything without Open reach cooperation but they give good support.
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Mandeep Saund
(@saundmandeep) reported
@virginmedia It’s not about what it is now - it is about how the service speed drops consistently and therefore Virgin Media not delivering on the speed they have committed to - as evidenced on the speed tests I’ve carried at varied intervals
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Steve Day
(@neyo) reported
@virginmedia @ChrisInSilk +1 on this problem, same experience as @ChrisInSilk
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Kerry
(@Kerrydennettt) reported
@virginmedia I’ve been told I can’t even access my own account to cancel it… So where do I go from here lol. The staff I’ve spoken to have simply said there’s nothing they can do… so I just let my bill keep going up when I’m not allowed to pay? Pls just take my money and let me go 😭 beggin
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aczombie
(@aczombie1) reported
@virginmedia Sadly, yes! Same postcode as Sati. The check service tool says it can't check our equipment rn, but I've spoken to someone on the phone. Technician booked for the 17th. Probably will be cancelled again as this seems to be an area problem. If possible, could this pls be flagged?
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DcapaGremlin
(@DcapaGremlin) reported
@virginmedia We have been told this nearly everytime we have contacted customer services, you're all just repeating the same excuse over and over again, I very much doubt you been experiencing area faults for the last 11 months otherwise you wouldn't have any customers left in the area