Virgin Media Outage Report in Clifton, Central Bedfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Clifton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Clifton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Clifton, Central Bedfordshire, England
The most recent Virgin Media outage reports came from the following cities: Stevenage, Dunstable, Bedford, Luton, Letchworth Garden City, Biggleswade and Flitwick.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage |
Internet | |
| Dunstable |
Internet | |
| Bedford |
Wi-fi | |
| Luton |
TV | |
| Bedford |
Wi-fi | |
| Dunstable |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Clifton, England
Latest outage, problems and issue reports in Clifton and nearby locations:
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia 1st issue not being able to change address from 1 property to my new address (new build). 2nd issue trying to speak to someone to cancel our account.
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
Hi @virginmedia I have to wait 72 hours to speak to a manager about an issue. This is after 5 hours on the phone to you and only a manager can authorise what I need. Shocking considering the amount of money we pay you. We have no working broadband for a 2 key worker house
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@VisctFishpond @virginmedia I had similar problems to you; got the runaround from Virgin. Lots of research done and the issue is almost certainly the router. You can buy a third-party router and turn the virgin router into a modem. Solved all my problems. Worth a try.
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Andrew Morgan
(@AndrewMorgan64) reported
from
Stevenage District, England
@virginmedia the worst customer service I have experienced and what a rude person Sidney was and she would not transfer us to complaint department
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Paul Clayton
(@PaulClayton25) reported
from
Stevenage District, England
@virginmedia loving the great customer services #NOT. No reply to my tweet from this morning! When this issue is repaired I demand a deduction, as this issue looks like it is going to affect my wife’s work tomorrow!
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia You do realise that the majority of messages sent to you are people complaining that your Wi-Fi is very poor? So perhaps concentrate on that for existing clients rather than pushing new sales? Poor router is the issue. #slowerfaraway
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Niks
(@lydia43632819) reported
from
Luton, England
@virginmedia Via email and even I called the customer service also 😞
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@AdamDea29742908 @virginmedia But buying one between £50 and £200 will probably suit most and if it turns out it doesn’t solve your problems it hasn’t broken the bank. I went for an Asus one at about £120. Netgear is another strong brand. I had poor WiFi for years and it was a massive improvement. 2/2
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia Same as usual. Bots. Round and round in circles I want to cancel virgin media. Maybe you will contact me when I cancel any further direct debit payment 😡😡😡
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@StMirrenDaft @virginmedia @mat_fraser One of the key issues is their router. It’s rubbish and has programming which means main signal isn’t direct for WiFi. I had this problem; buy another router and turn Virgin one into modem. It solved my problem.
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Su Felce
(@swimmingsu) reported
from
Cardington, England
So frustrated with @virginmedia spend over an hour on hold only to be cut off by their customer service rep #whatcustomerservice #frustrated #zerocustomerservice
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@Lindzell_LFC @virginmedia It’s their router. All the calls in the world won’t change the problem. You can buy a new router abs connect it to the Virgin one. Worked for me.
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Su Felce
(@swimmingsu) reported
from
Cardington, England
@virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...
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Tony
(@tony_cop) reported
from
Ampthill, England
@LloydGriffith @virginmedia The worst company to deal with by some distance. Can never talk to anyone. Just some automated guff. Where you go round in circles
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Ashley
(@randellauk82) reported
from
Luton, England
@virginmedia so I’ve had three weeks of hub issues 3 engineers out I tell you how to fix the issue but ignored 3rd manager to promise call backs and got nothing had 3 days wasted of my time and down service. Getting very 😡 when big companys disrespect their long term customers
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Paul Clayton
(@PaulClayton25) reported
from
Stevenage District, England
@virginmedia WiFi isn’t a 100% but tv is working fine. I’m pretty sure that I am paying too much for just WiFi and tv, on my account says I have a phone line which I never had??
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Niks
(@lydia43632819) reported
from
Luton, England
@virginmedia #virginmedia lied to me when I join the network they I get a recommendation offer but I don’t get 😣
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia do you actually have humans employed at your call centres ? After spending a total of 6 hours going from one recorded message to a automated line I have given up. I have absolutely had enough of your lack of customer service poor service poor quality broadband
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia @mouthwaite Hi John; just jumping in on this. You really need to start advising customers properlyit doesn’t matter how many technicians visit it won’t solve the problem of the poor standard router and your default settings.
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Phyllis Charles
(@flissaggie) reported
from
Luton, England
@virginmedia been trying to speak to someone about my contract been fobbed off ' our system is down' or ' I will call back' still waiting!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Norman
(@gilesgate) reported
@jane_2504 @virginmedia That’s awful Jane , I pay half that with EE
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Bruno Silveira
(@brunosilveira80) reported
@virginmedia And by the way, after 2.30hs my package was not upgraded! Well done @virginmedia, what a rubbish customer service you have
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Geraint Jones
(@Geraint74128165) reported
@virginmedia Hi John - having issue that can’t get through to a customer service agent who can speak English and understand my issues !
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Diz
(@Dizwod) reported
@virginmedia So nobody can help me when I call and nobody can pass my number onto anyone to call me No wonder issues never get resolved
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matt lodder
(@matt_lodder) reported
@virginmedia I have a deadlock letter (even though i'm still a paying customer). That's my issue - after ten years as a customer you just dropped me and passed me to the financial ombudsman. Who cant advise. Talk about reasons to leave. Could you just send me a phone so i can be a customer??
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Riley Coin
(@raaleh) reported
@virginmedia I was told by the person I spoke with assured me that virgin would have had a record of the days my property was disconnected, and that compensation would be offered. Customer service does not seem to have this information.
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Riley Coin
(@raaleh) reported
@virginmedia I spoke with the team via Twitter on 28 September in order to remediate the issue, and then the person I spoke to said I would be paid compensation for all the days missed. I've followed this up with customer service and they are claiming they do not owe this compensation.
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tony earp
(@1961Tiger) reported
@virginmedia why is it so difficult to speak to someone about your service. The chat option is unreliable.
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Gabru Jawan
(@gabru_jawann) reported
@virginmedia Instead I’m this difficult time @virginmedia should help out loyal customers by giving some discounts those been with virgin media over the years but instead got slapped by virgin media -I urge virgin media to look at this matter with catholicity of vision and help customers out.
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BackinBlack(heath)
(@BackinblackH) reported
@virginmedia So you hike up fees for loyal customers, but reward new customers? Gosh. You certainly haven't invested in your customer service as I have now been waiting 70 minutes for someone to come back to me.