Vodafone Outage in Longfield, Kent, England

@charlottgracer @VodafoneUK Word of advice, leave @VodafoneUK as quickly as possible. I get barely any service or internet on my train to London, and struggle to take a phone call around CENTRAL London. Switch, switch now!

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

@VodafoneUK please help my internet is down and I can't get through by phone. I've restarted the router several times.

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

@VodafoneUK and if you do dare answer your system has crashed or someone else needs to deal with it and they aren't in. You think £20 is acceptable for compensation on something that JUST DOESN'T WORK

@VodafoneUK this 2nd router in 2 months and we have yet to see 1 complete program on tv. I'm not going to shut up and go away. Especially as you conviently delete my authorisation everytime I hang up. How are you still in business. You don't answer tweets or phones

@VodafoneUK if you can't provide a broadband service it's BREECH OF TRADING STANDARDS. I spent an hour on the phone this eve no one answers. It's taken 100 mins to watch 40 mins of a film coz of all the buffering. DO SOMETHING ABOUT IT

@VodafoneUK absolutely disgusted with your customer service. Been with you since March still can't get operational broadband! Promised call back x3 never happened. Spent a totally of 2 hours of the last 24 either on the phone or trying to get through to you. HOW DO I CANCEL

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

@VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating

@VodafoneUK Absolutely no point in being a long term loyal customer not to mention poor call centre staff who are often ill mannered & belligerent.

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@PhillWatson1970 @alanbellapertum @Jim_Cornelius @RealLondoner85 @WG_Grapevine @andrewjskatz @TheStateWatcher @SuzanneEvans1 @lunaperla @VodafoneUK @ThreeUK They are like people lwho solv the problem of belong cold by burning the house down

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

@VodafoneUK Can confirm if there is a national outage of your broadband please. #vodafone

@VodafoneUK Would like to register a positive customer feedback for a member of staff called Ross, temporarily working in the Bluewater store, normally works at Sittingbourne, on Thursday 17 January. He was very helpful changing my SIM card etc. I would recommend him for a bonus.

@Ofcom this can not be allowed to continue. Fundamentally broken master process list, poor practice is rife with staff who contradict each other - and I spend a considerable amount p.a !! #help #stilldisconnected @VodafoneUK

@VodafoneUK you are one of the best network providers I have been with. 10 years and the service has always been good but my contract is due to expire & I can't afford the current price so I will be switching. Keep up the good work 👍

As if calling customer services and being put on hold isn’t frustratingly dire already, @VodafoneUK’s hold music takes the biscuit for making the experience so much more painful 😖😭😭 #monotonous #unbearable #sadcountrysongs #pleasemakeitstop

@VodafoneUK I’ve spoken to the useless live chat team and now had to drive 15 minutes to seek help from a Vodafone store , issue still not resolved , absolutely appalling service , disgraceful ,

@VodafoneUK helpline 191 of no help what’s so ever , been waiting line now for over 30 minutes , terrible joke service .

@VodafoneUK .... to continue.... constantly passing the buck of departments to deal with any complaint or query I have..... constantly blaming co workers for their errors if something still isn’t fixed or resolved.

@VodafoneUK I would just like to thank (NOT) Vodafone for their appalling customer service. I have been waiting for a response to unlock a handset which is mine and has been for 4 years! They then send me an email saying they have unlocked my current phone! No wonder I’ve left!!

Only been with @VodafoneUK for a week and already having issues 😔

Such appalling service from @VodafoneUK 😡 not good enough!!

@VodafoneUK what have you done with your BT exchange at Biggin Hill, TN0035:BIGGIN HILL ATE. No 4G coverage, and 3G is awful.

I see no one @VodafoneUK thinks a customer’s concern is good enough to be responded to...but collecting payment for a service which is not 💯% is great right Vodafone 😡 Thank you very much.

Still unable to send sms. @VodafoneUK this is down to you. Customer service failed to call back last night. Not the way to treat a new customer!

@VodafoneUK Never had a problem with @VodafoneUK but why don't you do something for you existing customers this black Friday. Far better deal than I'm currently on for my 9 month old Mate 10 Pro.😡😡

Very frustrated new iPhone X won’t send sms. Apple and vodaphone each claim it’s down to the other @VodafoneUK @AppleSupport help please!

@VodafoneUK I’ve moved my number over to Vodafone. That was Friday and I still haven’t to any service. Can any one tell me how long it will take to activate..

Dear @VodafoneUK I hate your customer service it’s crap . Yours faithfully leaving you .

@VodafoneUK Its a network problem not a internet problem.this is total incompetence on your behalf.

@VodafoneUK still network problems in the ig8 area.its been more than 2 weeks.i can't even use my phone indoors.sort it out

@VodafoneUK hi Vodafone, my free tech gift was supposed to be dispatched by today, I haven't received any tracking information and the email has no contact information for you! Please help

I still cannot believe @VodafoneUK can't sort out our network issues at ig8. What poor service!!

@VodafoneUK I've had hardly any service in the Ig8 area for days now!and nobody knows whats up.

@VodafoneUK Care nothing about customer service #appalling

@VodafoneUK Thanks. But that’s the issue - they are not Vodafone but give the impression they are when you deal with them; I was always under the impression that my contract was with you, not them. They’ve signed me up to a business contract when I’m not a business…

@VodafoneUK hi! I’m really REALLY unhappy with a response from your team re my contract. How do I escalate a complaint? I have been burnt by the fact that my contract is not with Vodafone but with onecom and I am seriously annoyed and I want to speak with someone senior about it.

@VodafoneUK #TuesdayTreats I would treat my parents

@StopFundingHate @gladstonebrooke @Huawei @BritishGas @SkyUK @VodafoneUK @marksandspencer @bt_uk @verynetwork @TheAA_UK @ImagineCruising @Stannah @pandocruises @nectar @Screwfix @Gillette You do understand we'll continue protesting and spreading the word about how you actively support bigotry with your advertising money, don't you? Until you stop funding hate, that is. Then we'll all celebrate.

@VodafoneUK Shame your customer services can’t answer a real call inside of 20 minutes though.

Honestly @VodafoneUK worst customer service going.

My contract ends tomorrow and I don’t know what to do? @VodafoneUK do I have to ring up and cancel?

@VodafoneUK @AmazonUK I would treat my daughter who needs items for uni #TuesdayTreats

@BroganRoganTrev @VodafoneUK @VodafoneGroup I reported them to Cisas, wrote letters, never replied, charging me £14-28 over and above my DD. CISAS, ordered them to pay me £200+£98 overcharging. After 10 years now another network.

Was promised a callback from @onecom and @VodafoneUK today to sort out an issue. Not surprised to get nothing. Simply money-grabbers.

@BroganRoganTrev @VodafoneUK @VodafoneGroup They are the worst company to deal with ever. I’ll never give them another penny in my whole life.

@VodafoneUK is there an issue with broadband. Went off all of a sudden 45 mins ago and 2 hour wait to speak to an agent.

@TumshiePam @BroganRoganTrev @VodafoneUK @VodafoneGroup If you can bear it see my thread from yesterday. My particular issue is that they are the monopoly supplier of Gigafast fibre broadband having put in a bespoke network under the @CityFibre project.

@VodafoneUK I am very disappointed with your service I have called multiple times to get help setting up sms on my new @Apple #iPhone but no one has been able to help. @OmbudServices @Ofcom

I had a phone job interview today on my burner phone because on the 4th day, @EE have still not fixed the issue. Thank you @VodafoneUK for having NW coverage and for aiding my job hunt today

@VodafoneEgypt I have gone through the issue with 5 different company representative, I was just fobbed off, no follow up call,no resolution to my issues. still the issue goes on.I am.taking the matter further higher up the chain.of command @VodafoneGroup @VodafoneUK

@VodafoneUK your customer service is absolutely shocking 8 times I’ve had contact your agents either by phone or live chat and been told several false information and lies I’m raging!!!!

@VodafoneUK still waiting after 2 weeks for my mother to have a working phone after a simple change from paygo to contract was messed up by Vodafone migration service. Terrible service after 2 visits to shop and nearly 3 hours wastes on phone.