Vodafone Outage in Longfield, Kent, England

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

@VodafoneUK and if you do dare answer your system has crashed or someone else needs to deal with it and they aren't in. You think £20 is acceptable for compensation on something that JUST DOESN'T WORK

@VodafoneUK this 2nd router in 2 months and we have yet to see 1 complete program on tv. I'm not going to shut up and go away. Especially as you conviently delete my authorisation everytime I hang up. How are you still in business. You don't answer tweets or phones

@VodafoneUK if you can't provide a broadband service it's BREECH OF TRADING STANDARDS. I spent an hour on the phone this eve no one answers. It's taken 100 mins to watch 40 mins of a film coz of all the buffering. DO SOMETHING ABOUT IT

@VodafoneUK absolutely disgusted with your customer service. Been with you since March still can't get operational broadband! Promised call back x3 never happened. Spent a totally of 2 hours of the last 24 either on the phone or trying to get through to you. HOW DO I CANCEL

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

@VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating

@VodafoneUK Absolutely no point in being a long term loyal customer not to mention poor call centre staff who are often ill mannered & belligerent.

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@PhillWatson1970 @alanbellapertum @Jim_Cornelius @RealLondoner85 @WG_Grapevine @andrewjskatz @TheStateWatcher @SuzanneEvans1 @lunaperla @VodafoneUK @ThreeUK They are like people lwho solv the problem of belong cold by burning the house down

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

@VodafoneUK Can confirm if there is a national outage of your broadband please. #vodafone

@VodafoneUK Would like to register a positive customer feedback for a member of staff called Ross, temporarily working in the Bluewater store, normally works at Sittingbourne, on Thursday 17 January. He was very helpful changing my SIM card etc. I would recommend him for a bonus.

@Ofcom this can not be allowed to continue. Fundamentally broken master process list, poor practice is rife with staff who contradict each other - and I spend a considerable amount p.a !! #help #stilldisconnected @VodafoneUK

@VodafoneUK you are one of the best network providers I have been with. 10 years and the service has always been good but my contract is due to expire & I can't afford the current price so I will be switching. Keep up the good work 👍

As if calling customer services and being put on hold isn’t frustratingly dire already, @VodafoneUK’s hold music takes the biscuit for making the experience so much more painful 😖😭😭 #monotonous #unbearable #sadcountrysongs #pleasemakeitstop

@VodafoneUK I’ve spoken to the useless live chat team and now had to drive 15 minutes to seek help from a Vodafone store , issue still not resolved , absolutely appalling service , disgraceful ,

@VodafoneUK helpline 191 of no help what’s so ever , been waiting line now for over 30 minutes , terrible joke service .

@VodafoneUK .... to continue.... constantly passing the buck of departments to deal with any complaint or query I have..... constantly blaming co workers for their errors if something still isn’t fixed or resolved.

@VodafoneUK I would just like to thank (NOT) Vodafone for their appalling customer service. I have been waiting for a response to unlock a handset which is mine and has been for 4 years! They then send me an email saying they have unlocked my current phone! No wonder I’ve left!!

Only been with @VodafoneUK for a week and already having issues 😔

Such appalling service from @VodafoneUK 😡 not good enough!!

@VodafoneUK what have you done with your BT exchange at Biggin Hill, TN0035:BIGGIN HILL ATE. No 4G coverage, and 3G is awful.

I see no one @VodafoneUK thinks a customer’s concern is good enough to be responded to...but collecting payment for a service which is not 💯% is great right Vodafone 😡 Thank you very much.

Still unable to send sms. @VodafoneUK this is down to you. Customer service failed to call back last night. Not the way to treat a new customer!

@VodafoneUK Never had a problem with @VodafoneUK but why don't you do something for you existing customers this black Friday. Far better deal than I'm currently on for my 9 month old Mate 10 Pro.😡😡

Very frustrated new iPhone X won’t send sms. Apple and vodaphone each claim it’s down to the other @VodafoneUK @AppleSupport help please!

@VodafoneUK I’ve moved my number over to Vodafone. That was Friday and I still haven’t to any service. Can any one tell me how long it will take to activate..

Dear @VodafoneUK I hate your customer service it’s crap . Yours faithfully leaving you .

@VodafoneUK Its a network problem not a internet problem.this is total incompetence on your behalf.

@VodafoneUK still network problems in the ig8 area.its been more than 2 weeks.i can't even use my phone indoors.sort it out

@VodafoneUK hi Vodafone, my free tech gift was supposed to be dispatched by today, I haven't received any tracking information and the email has no contact information for you! Please help

I still cannot believe @VodafoneUK can't sort out our network issues at ig8. What poor service!!

@VodafoneUK I've had hardly any service in the Ig8 area for days now!and nobody knows whats up.

@VodafoneUK Care nothing about customer service #appalling

@VodafoneUK Thanks. But that’s the issue - they are not Vodafone but give the impression they are when you deal with them; I was always under the impression that my contract was with you, not them. They’ve signed me up to a business contract when I’m not a business…

@VodafoneUK hi! I’m really REALLY unhappy with a response from your team re my contract. How do I escalate a complaint? I have been burnt by the fact that my contract is not with Vodafone but with onecom and I am seriously annoyed and I want to speak with someone senior about it.

@VodafoneUK #TuesdayTreats I would treat my parents

@StopFundingHate @gladstonebrooke @Huawei @BritishGas @SkyUK @VodafoneUK @marksandspencer @bt_uk @verynetwork @TheAA_UK @ImagineCruising @Stannah @pandocruises @nectar @Screwfix @Gillette You do understand we'll continue protesting and spreading the word about how you actively support bigotry with your advertising money, don't you? Until you stop funding hate, that is. Then we'll all celebrate.

@VodafoneUK Shame your customer services can’t answer a real call inside of 20 minutes though.

Honestly @VodafoneUK worst customer service going.

My contract ends tomorrow and I don’t know what to do? @VodafoneUK do I have to ring up and cancel?

@VodafoneUK @AmazonUK I would treat my daughter who needs items for uni #TuesdayTreats

@VodafoneUK Never used your service 6 months to go till I break free from #ThreeUK. Maybe I'll look U up 4 good data deals?

I have waited 3 weeks for my broadband to be set up due to @VodafoneUK zero communication. I have only found out problems through phoning you. I was then promised my first bill to be free as comp and now you’re claiming that was never agreed. You’ve lost yourself a customer.

@VodafoneUK handed my phone in to sell almost 4 weeks ago in the Bluewater store, still not heard anything back. Shocking customer service

@VodafoneUK Also I was in Farnborough this morning, had a look around the fully functioning store 191 said had shut down for building work. So we didn't need to cancel my order after all. At this point I think we're done.

@VodafoneUK absolute liars. Sent my phone off 3 times for repair and issue has come back. In store at Canary Wharf guaranteed me a brand new phone if it happened again. In store (Nico) is now saying he didn’t say that and can’t help me.

@VodafoneUK are actually the worst phone company ever there customer service is appalling

Absolutely disgusted at @CPWTweets #blackburn misselling my aunt a 24 mth contract with @VodafoneUK when she only went in for a new phone battery thats £28 coming out of her pension that she cant afford and no cooling off period to cancel it for her

@VodafoneUK Additionally, I was told by the final rep I spoke with that none of the people I spoke with previously should have passed DPA with me so now I’m concerned that there has been a DPA breach of some kind. #concerned #DPA #awful #vodafone

@VodafoneUK 3/3 after I was passed to pillar to post, I was suddenly unable to pass DPA as VF have incorrect details for me. I’ve been to a store previously to fix this and had to go AGAIN this weekend to sort it. This aswel as the very argumentative rep I spoke too has made me very unhappy.

@VodafoneUK 2/3 I chased this up on Tuesday and again was told that it would be escalated to a manager and that I would receive a text that night. Again nothing. I received a call on Thursday from VF asking if I want an additional contract because I’m a “valued customer”.

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@VodafoneUK 1/3 I have sent a complaint. Long story short, I used the chat service to inform Vodafone that I am struggling to cover the cost of my contract and was informed I would receive a text within 24hrs from a manager with a possible resolution. I did not receive any such text.

@VodafoneUK @VodafoneIN @VodafoneGhana @VodafoneGroup @VodafoneQatar @vodafoneNZ Dear Mark @VodafoneUK it's just to spread the wrost service of @VodafoneIN world wide so twitting to aware all Vodafone customers.