Vodafone Outage Report in Charlton, Greater London, England
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E-mailProblems in the last 24 hours in Charlton, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Charlton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (58%)
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Phone (19%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Charlton, Greater London, England
The most recent Vodafone outage reports came from the following cities: London, City of Westminster, Southwark, Dartford, Hackney, Paddington, Wandsworth, Croydon, Camden Town, Newham, Enfield Town, Fulham, Harringay, City of London and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| City of Westminster |
Internet | |
| Southwark |
Internet |
Community Discussion
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Vodafone Issues Reports Near Charlton, England
Latest outage, problems and issue reports in Charlton and nearby locations:
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Judd Goldstein
(@juddgoldstein) reported
from
Paddington, England
Hi @VodafoneUK know you’re trying to convert my lucrative pay-as-you-go contract with you to a regular contract. However I’m going to be canceling and changing providers instead, after the disgusting customer service you’ve provided my girlfriend after she was mugged [1/2]
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Judd Goldstein
(@juddgoldstein) reported
from
Paddington, England
Hi @VodafoneUK I know you’re Rhine to convert my lucrative pay-as-you-go contract with you to a regular contract. However I’m going to be canceling and changing providers instead after the disgusting customer service you’ve provided my girlfriend after she was mugged [1/2]
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thegingervegan
(@thegingervegan1) reported
from
Hackney, England
@VodafoneUK We have already done that many times and have screen grabs showing the social media team confirming there’s nothing to pay but the customer relations department still he has £600 to pay. We are taking the story to your CEO and the national media if not sorted by next weekend.
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Tasha Son
(@tashason21) reported
from
Barnet, England
@VodafoneUK @VodafoneUK please can you look at my DM - been in Spain, account cut off - received texts saying big roaming charges despite ‘free roaming’ and can’t even access my account to see the damage as your site is down for maintenance
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Tasha Son
(@tashason21) reported
from
Barnet, England
@VodafoneUK please can you look at my DM - been in Spain, account cut off - received texts saying big roaming charges and can’t even access my account as your site is down for maintenance
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Vger Ann Goldby
(@Iccle_Princess) reported
from
London, England
Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!
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Quoc
(@quocdang) reported
from
Camberwell, England
@VodafoneUK @EE 12 days still have the same issue....
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Ash Watkins
(@_ashwatkins) reported
from
Lambeth, England
@VodafoneUK I need to speak to someone about the horrendous customer service i’m reviewing from you. I must have spoken to 15 of your staff and no one has solved my issue, i hear the same rubbish every time and no one follows anything up
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
I object to the hosting service going down as “lame” @OpenCageData @freyfogle @vicchi - firstly there was a fault which @VodafoneUK refused to fix as they’d given me a cease notice (they hadn’t), and then upped hosting fees to £140K+ pa
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Steven Mills
(@stevedmills) reported
from
Lambeth, England
@VodafoneUK particularly bad service in London today - not had any 4G at all all morning - Eltham, London Bridge now Waterloo. It’s not like you don’t charge an arm and a leg...
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thegingervegan
(@thegingervegan1) reported
from
Hackney, England
@elhussieny_h @VodafoneUK Whatever you do, don’t sign a contract with Vodafone. You’ll get terrible customer service and be told you owe money that you don’t. Go to EE or Three instead. But not Vodafone.
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Quoc
(@quocdang) reported
from
Camberwell, England
@VodafoneUK would love a reply, having major issues with my account for the last 8 days, would probably cancel soon.
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Charlie Johnson
(@BrighterCharlie) reported
from
Barnet, England
@VodafoneUK worst customer experience of any biz I’ve ever dealt with. Accused me of lying, sent me in-store for no reason, data breaches, hours lost trying to transfer ownership, mis-selling, awful complaint handling. Can’t wait for our biz contracts to expire. Appalling. (End.)
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MttB
(@TrumptonRiot) reported
from
City of London, England
@VodafoneUK I’m a Business Premier customer with damage insurance. My phone has a fault (really quiet on a call). Was told to go into a store. Was told phone isn’t damaged so can be done under warranty. “We’ll send it away and you’ll get it back in 5 days” That is absurd!
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Quoc
(@quocdang) reported
from
Camberwell, England
@colincooper363 @VodafoneUK @EE Nope - I called their support line everyday and they keep telling me to wait another 24 hours
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.
(@JS2017JS) reported
from
Stratford, England
@VodafoneUK An hour and a half and STILL no response. Disgraceful customer service
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Sean CPFC
(@SH20CPFC) reported
from
Ilford, England
@VodafoneUK Yes. He can message me. He said he will call on the number given tomorrow. Anymore issues I'll be tweeting you again. Thanks Adam.
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Henry Stewart
(@happyhenry) reported
from
Hackney, England
@VodafoneUK They may be able to now but the reason I contacted you was because you’d cut off their phone due to this supposed data use. Truly truly dire service
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thegingervegan
(@thegingervegan1) reported
from
Hackney, England
@RichardConBod @VodafoneUK Agreed. Awful company.
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thegingervegan
(@thegingervegan1) reported
from
Hackney, England
@VodafoneUK @RichardConBod @ianlfc15 Typical Vodafone not answering or reading the question asked. Worst customer service and phone company ever.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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🌻J M Mills 🇺🇦 🇪🇺🇫🇷🇬🇧🦮🐈⬛🦮
(@JMMills9) reported
@GeorgeMonbiot @VodafoneUK What a well-thought out and considered thread. Sorry you had to go through so much unnecessary hassle after your sad loss. I was a vf customer for 15 years and had countless fruitless calls. Eventually changed provider out of frustration.
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MrsRichard
(@DaisyMillsStudi) reported
@GeorgeMonbiot @PrettyHatMech @VodafoneUK Many years ago, when I worked in a call centres for energy companies and BT we had an AHT of 90 seconds. Irrespective of issue being raised by the customer. Going over this 'regularly' led to a "chat" with you manager
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Alasdair King
(@alasdairking) reported
@GeorgeMonbiot @VodafoneUK Incentives. What's your Retention Marketing target? What % of people calling in to ask to cancel do you ask your staff to turn around (retain)? Are "I'm calling because I'm bereaved" calls counted in this total? Are there bonuses for staff in hitting these retention targets?
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Simon Holder
(@red1hols) reported
@GeorgeMonbiot @VodafoneUK Tended to be all about handling volume and closing complaints quickly. There were also metrics based on complaints to OfCom, but the measure of success was more about not being as bad as competitors rather than being the best….
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Charlotte Chapman
(@_CLChapman_) reported
@timprater @VodafoneUK I turned off data roaming, got fed up with it. So now my phone just tells me when my network (EE) isn’t available instead
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Peter B
(@PeterB90794031) reported
@GeorgeMonbiot @VodafoneUK It took over two months to get broadband up and running in our home after a move. Issue was Openreach, but Vfone never seemed to concered about the long delay in establishing service. Just impersonal boilerplate emails about this or that delay. Noboby in charge of the problem.
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Neil Jones
(@ragwortfacts) reported
@GeorgeMonbiot @VodafoneUK 2. I had phoned about nuisance text audio calls from their network which I didn't want. Operative: Can I have your name and address please sir? Me: (Not wanting nuisance letters) Why? Operative: How do you spell that? Not a question of national origin but of competence!
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Simon Holder
(@red1hols) reported
@GeorgeMonbiot @VodafoneUK Methods exist to get feedback on what customers deem a successful outcome. This feedback should be used to reward Customer Service staff who get high satisfaction ratings from customers. Difficult that one though as metrics are abused by managers measured on how much they spend.
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Andy Foreigner
(@andyrome64) reported
@GeorgeMonbiot @VodafoneUK Very good. Once I raised a complaint with my local hospital management. They wrote a very apologetic letter. I wrote again and asked what actions they were actually putting in place to avoid the same problems in the future. No reply.
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david webster🏴⚒🇪🇺
(@davidjwebster21) reported
@GeorgeMonbiot @VodafoneUK All very pertinent issues. Not just Vodafone. 3 are bad too especially no email address, overuse of bots, no transcripts of chat conversations, premature allocation to debt collectors before resolution, etc. Well done george, keep on hassling!