Vodafone Outage Report in Dorking, Surrey, England
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
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E-mailProblems in the last 24 hours in Dorking, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Dorking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Wi-fi (14%)
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Phone (12%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Dorking, Surrey, England
The most recent Vodafone outage reports came from the following cities: London, Croydon, Guildford, Walton-on-Thames, Addlestone and Godalming.
| City | Problem Type | Report Time |
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| London |
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Internet | |
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| London |
Internet |
Community Discussion
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Vodafone Issues Reports Near Dorking, England
Latest outage, problems and issue reports in Dorking and nearby locations:
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Sara Eloquin
(@moulouanne) reported
from
Horsham, England
@VodafoneUK Please demonstrate your Customer care by sharing your research into the safety of this technology. Lloyd’s clearly think it’s unsafe as they will not insure against 5G health complaints.
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Don Morgan
(@donmorgan007) reported
from
Leatherhead, England
@VodafoneUK - trying to get through to you to cancel my broadband account. The no you provide seems to be pretty well unstaffed. So far over 3 hours of ‘queueing’ over 3 days & still no person to speak to. Can you provide alternatives. Including this channel.
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©️🅾️↪️ℹ️♎ Ⓜ️🅰️♌♌⭕©️♓💲
(@colin_maddocks) reported
from
Crawley, England
Apparently the ignorance and stupidity is spreading. @VodafoneUK 4G mast burnt down in #Crawley by idiots. I hope the police find them, and lock them up before they can disconnect anyone else from their loved ones during this difficult time. These criminals need to be stopped!
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Claire Johnson
(@C4U_Claire) reported
from
London, England
Not in the best mood right now. Problem with my broadband connection and been holding on for @VodafoneUK for 2 hours now! Not good enough. 😡
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Eonia
(@ValkyrieEonia) reported
from
London, England
@VodafoneUK We went to you everyday for a week. We are just going to cancel this joke of yours, no wonder why you disappeared from France...
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William Cooper
(@WillPCooper) reported
from
London, England
@VodafoneUK broadband not working se14. Please, I can't survive the lockdown without memes.
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Vger Ann Goldby
(@Iccle_Princess) reported
from
London, England
Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!
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Maria Cook 🌈✈️🎭
(@AutyWarriorMum) reported
from
Crawley, England
@VodafoneUK Thank you, much appreciated. I really do mean that. I’ve been a customer since before Vodafone was Vodafone (used to be Peoples Phone!!) and this would be really helpful right now being stuck indoors trying to not only care for my son, but home school him too.... 🙏🏻
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Graeme
(@GraemeF55) reported
from
London, England
@VodafoneUK your customer service is appalling. So much for looking after your customers #awful
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Fifi Garfield
(@_Fifi_Garfield_) reported
from
Whyteleafe, England
@Vodacom111 @VodafoneUK we are having problems with our broadband - red light on the broadband flashing. Done re boost, switched the power off and on - still the same - please advise urgently
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Hannah
(@_h_wisher) reported
from
London, England
Yo @VodafoneUK your customer services are appalling and you have charged my poor family extortionate amounts of money for services we weren’t informed we were using! #CustomerCare #WhatCustomerCare
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Ben
(@BendyBen999) reported
from
Banstead, England
@VodafoneUK Did you read the he thread. It’s not me you need to help ....
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Jon Fautley
(@filace) reported
from
Guildford, England
@g0lfp @VodafoneUK In their defence they did include their phone number, which goes through to their “automated assistant” that fails to understand you. That’s ok, I pay for Prime Contact… but they’re never there. No problem, I’ll just email… oh wait.
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Eonia
(@ValkyrieEonia) reported
from
London, England
@VodafoneUK No, just leave my Twitter you cockroach. We are sick of you, worst customer's service and worst company ever. I am pretty sure this can go to court for abusing us, we are nothing to you, yet I know many disappointed people, and yet we went with you, sadly.
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adz
(@adamkeeler) reported
from
London, England
4 calls over the last 2 days from @VodafoneUK offering me broadband or iPads for more ££ getting annoying now as a Vodafone customer for 14yrs
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Lyndsey Rolfe
(@Lyndseydwalker) reported
from
Woking, England
@VodafoneUK absolutely rubbish service. Waited two weeks for an unlock code and now I have to wait longer with no definite time scale. Promised call backs not received. So angry 😡
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ANDREW MARTYNIUK
(@AndrewMartyniuk) reported
from
Whyteleafe, England
.@VodafoneUK call me as I’m a@loyal customer to sell to me. I say I want the iPad Pro edge to edge screen. All confirmed. But get given 7th generation. Absolute joke
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Claire Johnson
(@C4U_Claire) reported
from
London, England
Not in the best mood right now. Problem with my broadband connection and been holding on the phone for @VodafoneUK for 2 hours now! Not good enough. 😡
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Dad
(@OnlyOneLuff) reported
from
Salfords, England
@VodafoneUK No thank you. I have called twice and wasted enough time. Its so much easier to just switch network than having to request a freedom of information act. 👋
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Maria Cook 🌈✈️🎭
(@AutyWarriorMum) reported
from
Crawley, England
Can someone from @VodafoneUK contact me pls ASAP. I’ve been a customer since you were #PeoplesPhone &I’ve just had to do my upgrade over the phone (Tammy) as the online&Tobi options were quite frankly useless. Tammy was GREAT, BUT she couldn’t add my 20% discount on. Oh dear....
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Ed
(@ebullienteddie) reported
@PrettyHatMech @GeorgeMonbiot @VodafoneUK Most cancellations teams are targeted on mimimising customers successfully canceing their contracts, to encourage customer retention through offers and support. Deceased customers should obviously not be counted towards this if they currently are.
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Simon Holder
(@red1hols) reported
@GeorgeMonbiot @VodafoneUK Thank you. Not part of an action plan, but you might want to ask the CEO about the metrics used to measure the success factors within Customer Service and how Vodaphone publicise / reward them. I worked in a Telecoms company for a while and the metrics…
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bulle
(@bulle0205) reported
@GeorgeMonbiot @VodafoneUK Not just Vodafone that have issues @virginmedia equally as #bad during a recent family bereavement. Removed all account offers when transferring name over, doubling the bill. When told to cancel they were magically able to fix everything. #chancers
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Simon Holder
(@red1hols) reported
@GeorgeMonbiot @VodafoneUK Tended to be all about handling volume and closing complaints quickly. There were also metrics based on complaints to OfCom, but the measure of success was more about not being as bad as competitors rather than being the best….
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Katie Vickers
(@kvick13) reported
@Moonbeamsplay @GeorgeMonbiot @VodafoneUK I agree. Our problems with Vodafone could be easily solved if we could just speak with a human (assuming they employ staff who are decently paid and well enough treated to be motivated to contribute to Vodafone's success).
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Peter B
(@PeterB90794031) reported
@GeorgeMonbiot @VodafoneUK It took over two months to get broadband up and running in our home after a move. Issue was Openreach, but Vfone never seemed to concered about the long delay in establishing service. Just impersonal boilerplate emails about this or that delay. Noboby in charge of the problem.
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Alasdair King
(@alasdairking) reported
@GeorgeMonbiot @VodafoneUK Incentives. What's your Retention Marketing target? What % of people calling in to ask to cancel do you ask your staff to turn around (retain)? Are "I'm calling because I'm bereaved" calls counted in this total? Are there bonuses for staff in hitting these retention targets?
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Alex Adam
(@alex_wetlegs) reported
@GeorgeMonbiot @VodafoneUK 12. An email address for customer complaints , rather than only having a postal address. 13. Empower the customer complaints team to actually be fix complaints , as opposed to fwd`ing on to others. 14. Publish their environmental strategy and actually invest in it!
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Velma Dinkley 🇺🇦
(@marlapropism) reported
@GeorgeMonbiot @JonSavage1966 @VodafoneUK If they need a spoonful of sugar to help the medicine go down, they can subsequently use these new structures and procedures to advertise themselves as having the best, customer-oriented service in the market.
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MrsRichard
(@DaisyMillsStudi) reported
@GeorgeMonbiot @PrettyHatMech @VodafoneUK Many years ago, when I worked in a call centres for energy companies and BT we had an AHT of 90 seconds. Irrespective of issue being raised by the customer. Going over this 'regularly' led to a "chat" with you manager