Vodafone Outage in Blackburn, England

@VodafoneUK I emailed the CEO of Vodafone and didn't get an apology. I was offered £30 in goodwill and told that they couldn't help any further. I said that at the end of my current contract I will leave Vodafone, Amy, on behalf of the CEO didn't try to retain my custom

@VodafoneUK in my experience doesn't care about retaining loyal customers and thinks it is ok to mislead customers. You lost a customer who has been on your network since 1998

@VodafoneUK I am appalled at the service I have been given. I swapped my tariff on Thursday and the phone when off yesterday at 3pm. I have been left with no one being able to contact me. This phone is used for business. I need a resolve.

@LittleEm1989 @EE Go to @VodafoneUK they not bad.

@VodafoneUK please tell how you have the cheek to advertise Unlimited data and yet have a 25gb fair usage limit yet a real network like @EE has a fair usage of 1000 GB ,

I remember when @VodafoneUK marketing line was that they wouldn’t put prices up mid-contract. Probably the worst time for them to put prices up! People are losing their jobs yet their shareholders need a bigger margin...

Called @VodafoneUK re wife’s new @Apple Xr that developed screen fault. As rcvd just 30+ days she told to go to apple and pay to fix. Under 2015 C act, this is a disgrace. Should be replaced or offers repair inside 6 months. @MartinSLewis These guys always seeking to cheat £

@VodafoneUK please for goodness sake can someone help me. This is the third day that I’m not connected to my broadband and the third day I’ll be unpaid as a consequence.

@OpenreachHelp Hi there. Can you help me understand what’s going on with connecting my service. @vodafoneuk are not responding to me at all and I should’ve been connected yesterday. I’m loosing work!

@VodafoneUK @Societyinflames Mine isn’t even connected. Any chance of some uk based support

They can’t get me a free mifi because it would take 4 weeks to get one in the post. But they can send a mobile phone next day and Of COURSE I’d have to pay for both the handset and contract. @VodafoneUK what even is this service.

I appreciate there is a global pandemic and it‘s unfortunate timing that my broadband was due to connect yesterday BUT @VodafoneUK ‘s solution to not having engineers that can fix the broadband (understandable) is to courier me a new phone that I can use as a mobile hotspot.

@christopherw @VodafoneUK Yeah, I moved from three and I’ve never been happier 😂

@VodafoneUK hey kids. Can you help me with the app. It’s not recognising my log in at all.

Vodafone broadband is doing my absolute nut in!!! Poor service and connectivity with nothing being done about it and can’t get through to anyone! Trying to watch @NetflixUK here!!! #vodafonebroadband @VodafoneUK

@VodafoneUK Hello @VodafoneUK not heard anything about my slow Internet.

Hello @VodafoneUK my home broadband with you is down yet again. Online chatted with your staff yesterday and after line checks etc, appeared to have fixed it. But still no internet today. Please help

@VodafoneUK absolutely appalled 😧 by the lack of service & the way I’ve just been spoken to by “ Kyle “ in your collections department. I have a few questions regarding my account & all I was told was your account is in collections I can’t do anything. Shocking and disgraceful

@VodafoneUK @huwflet And again Vodafone Support getting wrong. Why can’t they be clear when this will come to iPhone and Pixel PHONES.

@VodafoneUK my phone has just updated itself and now during phone calls I cannot hear them, they hear me though, had this issue before but can’t remember what solved it! Thanks

Upset again tonight that I can’t change a BigValueBundle on my PAYG mobile with @VodafoneUK - what network do you suggest is best - nothing can be worse than @VodafoneUK having paid more than £50 this month !

@VodafoneUK Not bad for a 15 year old or 105 in human years 👵🏼

@VodafoneUK must have been taking advice from Dominic Cummings seen as they can’t hold their hands up and acknowledge that they have messed up, but oh no the customer has to pay the price- literally!

I have been scammed by @VodafoneUK Vodafone and @UK_Awin who promised a £100 Amazon gift card. Didn't receive and am unable to email the company as my email address is blocked - how convenient. I have found several others with the same issue. Might be time for trading standards.

@virginmedia Don’t worry @virginmedia - problem solved. Ordered a new SIM from @VodafoneUK and transferred her old number. Very happy not to have to deal with @virginmedia ‘customer service’ any more.

@LiaOnTour @VodafoneUK ok you got me, i never thought of that 😂

@VodafoneUK my friend has had terrible customer service spent 3.5 hours to online facility and still online now. They are having a laugh with her passing her from one to another. It’s like one big joke. This is on top of 2.5 hours last week. Another friend with horrendous service

@VodafoneUK He has sent you a message. I suggest you read it and cancel the debt as he owes you nothing

@VodafoneUK just had the worlds worst service and a 120 minutes of obstructive representatives! @VodafoneUK is ok to deliberately cut off and then arrange a callback at the equivalent of 3am for a night worker!! Avoid at all costs. Ofcom here I come

@VodafoneUK i am disappointed that you haven’t been able to help me during lockdown. Self employed Taxi driver who has paid his bills on time for the last 3 years+ Can’t you give me a short holiday before i go back to work. EE CAN DO THAT AND OFFER 50% TEMPORARY PAYMENTS!!!!