Vodafone Outage in Albrighton, Shropshire, England

@VodafoneUK broadband down AGAIN for the THIRD time in less than three weeks. Truly appalling 'service' - I wish I hadn't moved from the reliable service I used before with @Plusnet

@VodafoneUK - home broadband down over 36 hours, report went in over 24 hours ago and no communication on an eta. I have stayed in all day waiting on a call I was promised. This is crap 'service'!!!!!!

Attempting to setup a new mobile phone contract with @VodafoneUK is up there with being one of the biggest mistakes of my life. Worst communication skills and customer service I’ve ever come across. 😠 😡 😤

@VodafoneUK your WiFi is the worst I’ve ever come across. Not only have you double charged me and I still don’t have an outcome you can’t even stream on WiFi costing £35 a month with out it stopping every 2 seconds #pathetic #Vodafonedown

Vodafone , what terrible , unbelievable service , my advice , don’t use them , they will not pay for their mistakes.@VodafoneUK @VodafoneGroup @gazettenewsdesk @thetimes

@VodafoneUK Thanks - but I definitely need the complaints department! I’ve spent half an hour in store twice, 2 hours awaiting a callback & 45 minutes talking to Customer Services today & I’m now ready to leave after 20 years, as soon as I’ve logged my complaint!!!

@VodafoneUK - do you really think a recorded message saying you’re “experiencing technical difficulties and can’t answer the phone right now so please call back” is going to help anybody who’s gone through hours of trying to resolve an issue already 🤬🤬🤬

@virginmedia My home WIFI is always quicker than when on mobile data. My wife’s @VodafoneUK network always receives first and quicker than your network.

@VodafoneUK so so disappointed in the quality of service prodived every month there is an issue with my bill and I have to spend ages trying to sort it out not good 😥

@VodafoneUK Nothing now with EE and not one problem but thanks

@VodafoneUK had the worst ever customer service from any organisation in the last 24 hours. Have been told I cannot make a complaint as my husband is the account holder. Working in customer services and the financial industry I know that’s not true. I won’t be letting this go

@VodafoneUK 2 days without calls and data. Support first fobbed it off ‘a known technical issue’, which turned out to be a lie. Now spent over an hour with ‘technical’ support telling me how to reset network settings and wait 40 minutes for it to work (which it won’t!) 😡

@VodafoneUK hi, I am having problems accessing My account, I can log in but that’s all. Can’t view anything. Tried the email button, saying my number isn’t Vodafone. Yet you have billed me and taken money.

So after 9 years, @VodafoneUK you have just lost yourself a loyal customer 😶

@chris_greany @VodafoneUK Vodafone are well known for their appalling service. I've found @O2, although more expensive, to be spot on with customer service.

Is anyone on @VodafoneUK mobile having trouble with their internet speeds tha last few days... mine seems really slow.

Would love to treat my mom as she's terminally ill. Splash out on her as we don't really have the money too. My no1 new year resalution. #VeryMeRewards @VodafoneUK

@VodafoneUK worst network provider out there, terrible customer service.!! Hello @EE 👍

@VodafoneUK you have the worst customer relations department of all UK carriers I’ve used. 15 phone calls each approx 30 mins long and you still haven’t sorted out this faulty phone. Been on hold now for 30 mins. Of to the CAB tomorrow.

Why do @VodafoneUK never send a call survey when the operative is rubbish , did you know you you can do this on myvoda app NOT if it’s doesn’t let me log in ! Did you know you App and website suck

@djrichieroberts @VodafoneUK This is why after 24 years with Vodafone and the companies V/poor customer service I left them..on a good note you only have to find 999 contacts because you never gave me yours 🤣🤣

@VodafoneUK Technical support treating me like an idiot and accusing me of lying. Not getting the correct broadband speed I’m paying. Following over the phone instructions and being accused of not having the micro filter plugged into the test socket even though it is!!!! 😡

@dmc1305 @VodafoneUK @O2 I was advised to stop using 4G when it doesn't work in Brum and revert to 3G. Cue more faff in settings - and because 3G is dodgy as well, I ended up on 2G! So still hopeless! And I hear O2 has data problems this morning too, according to Sky News...

@VodafoneUK dreadful customer service wasted 3 hours talking online to cancel a new contract through frustration of staff incompetence and blatant lies to get yourselves off of cocking up 3 times.

@Sand33Ling @VodafoneUK @O2 Over 15 years now and also had issues, but they’ve always seem to have resolved them amicably. And I got 6 months Netflix as well! 😁

@VodafoneUK One staff member on the phone basically just told me that the online chat advisors know nothing and are just “chat advisors” and I have no services until tomorrow , extremely unhelpful and unhappy with the service I’ve just received.

@VodafoneUK @AmazonUK #Tuesdaytreats #Win I would share or rather give mine to my daughter for her to treat herself

@VodafoneUK @AmazonUK I would treat my fiancé to something for the wedding next year! #TuesdayTreats

@lissa2806 @VodafoneUK Not great customer service either haven’t replied to my tweet or DM the last time I contacted then regarding the signal they replied next day saying no fault and of course the next day I had full 4G coverage but it was the day before I was complaining about #poorcustomerservice

@VodafoneUK I just looked for offers on iPhone xs max and if I change to sky I get a free phone and 20gb data free calls and texts for 61.00 a month I can’t get a better deal on Vodafone as a loyal customer how come ? So does this mean I need to move to get a new phone?

@VodafoneUK any network issues I Telford have had no 4G all day only 3G?

@VodafoneUK Thanks for your tweet but very bad experience for years and ridiculous prices, sorry but would have to be last resort after every other provider !!

@ALBIONFANTV @VodafoneUK Shocking customer service for years when with the never gave me anything, left for three 4 yrs ago and they know how to look after customers not just businesses

Left @VodafoneUK over five months ago. Made all payments in full yet they are still saying I owe them money and putting late payments on my credit file. This is after three months worth of calls to right it. Worst network around

@VodafoneUK morning, I recently upgraded to a iPhone X of you last year November. I’ve just noticed I’m having battery issues, took it off charge and 5mins later I now have 83% charge. And it feels quite hot at the back as well which has been an on going issue for few weeks.

@mandyjudge1 @VodafoneUK I had an issue with Scottish Power RE outstanding bill that was wrong, I went through Citizens Advice who got it sorted after me trying for almost a year!

@Ofcom thank you for your message. I will check the link. I even called Vodafone again today and was fobbed off by one of their managers. They are refusing to help, they are polite on twitter tho. @VodafoneUK

@blacktelescope @VodafoneUK Nightmare. I remember having similar problems with Talk Talk and ended up telling them to **** off.

Still not heard from you @VodafoneUK. Very poor show. We are waiting for hospital phone calls using our old number.

@VodafoneUK No I didn’t get through to anyone I tried for hour and 35 mins then hung up tried again and even another family member tried on there phone absolutely ridiculous service in all honesty

@Maarky57 @VodafoneUK Always used em me pal, never had an issue

@VodafoneUK I would treat @ShaunaMarieC #verymerewards

@swfcdan1867 @VodafoneUK Who ******** uses Vodaphone 😂😂

@Green_AJ @VodafoneUK @virginmedia That sounds familiar. With my internet they sold me the new service. let me cancel my other contract. now are telling me the network isn't ready and I'll potentially have to wait weeks. Id be less upset if I hadn't specifically called to ensure that it was going to be seamless.

@KieMarshall @VodafoneUK @virginmedia Tried upgrading my phone, thus spending twice as much per month since FRIDAY. They lied to me about items being in stock and am now waiting for them to cancel my order so I can re-order from a branch that does have it, told 24 hours. More lies upon lies.