3 (Three) Outage in Wombourn, Staffordshire, England

I actually can’t deal with how slow SKY broadband is, not to mention how poor the mobile network is.... I miss you @ThreeUK

@ThreeUKSupport I’ve wasted a whole afternoon trying to resolve an outstanding issue with my services, and I’m no further along. Being passed around from pillar to post.

I'm not one for complaining on Twitter, but I’m letting it be known that @ThreeUK customer services is awful. As a long standing customer and given the current pandemic the service has been appalling.

@EE wow, spoke to a representative today to see if they want to keep me as a customer but was offered no better deal or any attemp to keep me. May jus go back to @ThreeUK

Anybody on @ThreeUK having problems sending/receiving texts? Can't send at all. Tried rebooting phone etc.

@ThreeUKSupport is there a problem with texting in Birmingham? My messages keep failing.

@ThreeUK Lads, any chance of your home WiFi thing not dropping out for about an hour or so everyday? Every evening without fail

@ThreeUKSupport Lol says down please try later

@ThreeUKSupport the quickest way to get support from three is to leave lol... awful company to have a phone with... absolute shambles and scam artists

@Vishaldutta @ThreeUKSupport I had this exact same issue/screen 2 days ago & just gave up.

@ThreeUKSupport My contract for the old number should have been cancelled in MAY so im getting charged for 8 months on a phone number I haven't used at all, since I threw the old chip away and sold my old phone... I kept being asked for stig number.. or they couldn't cancel the contract.

@ThreeUKSupport No nothing,I was past to 3 different departments and got that wound up I put the phone down in the end in anger after nothing I was saying sunk in with the customer service advisor on the phone, I was told the contract would be ended DEC but would get charged till then.

@thisispanos @ThreeUK I was told they were investigating my complaint, but that was 3 weeks ago and still got nothing, so I stopped the direct debt at the bank, but I was warned that they'd send the outstanding balance to enforcement. Ive tried contacting martin lewis, Money Saving Expert for help..

@thisispanos @ThreeUK I've just had the same issue, got an upgrade in May new phone, number new contract, I asked for my old contract with 3 to be cancelled by them.. 9 months later there still charging me for it. Asked again to cancel it and refund the 9 months and just got the run around.

@ThreeUKSupport hi, I requested a new sim card, but I'm still waiting for it. Can you help me pls

@ThreeUK is by far the worst phone company I have ever been with. You tell them point blank you can’t pay when you lose your job because of a pandemic and they still pile on the charges 🙃

@ThreeUKSupport Cannot access the My3 site or use my app. Rejects my usual password and will not let me reset. Says authentication error. Please can you fix?

Exceptional customer service from Sharnli @ThreeUK customer services. Talked my mum through her options and took the time to explain each. If you have Customer device awards, she should definitely have one 🥇 #excellent #customerservice

@ThreeUK 4g is atrocious Been with them for just over a week and I’m ready to throw my phone across the room No way I’m doing 12 months with this How do I cancel?

@ThreeUKSupport hi the signal in my house has never been brilliant but it’s awful atm. I can only make calls in one spot upstairs. B17 area. Any idea why this is please? Thanks

@ThreeUK is there something wrong with the login to your app and website today? I'm trying to look at my latest bill and just get errors

@ThreeUKSupport It’s my mum. She’s able to send texts to me but I can’t send them back. But I can ring her and I have no issues sending texts to other numbers

@ThreeUKSupport I’m trying to send a text message to a specific number and they just won’t send. I can receive texts from this specific number but can’t reply. I also can send texts to other numbers without any issues. Any advice???

@ThreeUKSupport No issues Monday to Friday. Issues have been weekend only. This is the 3rd weekend. Reliant on mobile signal (no landline) important to keep connection with isolating elderly parents.

@ThreeUKSupport 3rd weekend in a row with no signal. And then you send me my bill?

@ThreeUKSupport That doesn't work for me, it says I have to wait for my first bill after going Option 4 > Option 3 and doesn't give me an option 4 at that point in the decision tree.

@ThreeUK Is there a way to talk to a person on the phone? I tried navigating the menus after dialing 333 to get a human, but miserable failed. So far I'm pretty disappointed with the support, it's on par with O2--bad.

@ThreeUK I've got a new SIM with you but my number has not been moved over, nor can I get hold of anyone via online chat or the phone. Can you help please?

@ThreeUKSupport We were changed plan, despite calling to say we wanted to remain on the original plan. After calling to explain, a refund for the 2 months was promised, never arrived, called today and told a refund isn’t possible and no accurate record of previous calls to support our request.

Hey @ThreeUKSupport why can’t I send a text message in CM23? What’s your excuse today? Wrong type of wind maybe? Pathetic service, I’m leaving you. @Three_Is_Broken