3 (Three) Outage in Todmorden, Calderdale, England

@ThreeUKSupport I’m not asking you to access my account. I’m asking tou to contact me because every time I try to contact you I get cut off or palmed off to somone. Utter jokers. Your service is pathetic, no desire to sort anything. Also, it’s not you can’t, it’s you won’t. You can do anything.

Dear @ThreeUK your customer service team just tried to call me. They couldn’t get through because I have no signal. The exact reason I called 2 days ago from a landline to see what you can do... #EpicFail just like my signal.

@crybabyrainface @ThreeUKSupport Big mistake switching Three have the worst network in the U.K. ! Their own staff now admit it! All they want is to concentrate on 5G at the expense of the current network

@ThreeUKSupport Me either, considering 3 is major phone company yet can't put me through to the correct department or answer a phone successfully...I don't want to explain this long winded issue over chat...I want a phonecall to speak to someone who can sort this out.

@ThreeUK 3 has been my network of choice since you first arrived in the UK but now you are getting more expensive than other networks your customer service is suffering badly and now to cap it all you’re closing Wuntu #TimeForChange

@ThreeUK hi, I have told one of your staff to cancel my contract which ends TODAY and they haven't cancelled it ! I can still use my phone. I wont be paying any extra because I now have another phone to pay for. Please sort this out. Thank you.

@ThreeUKSupport hello. I am SICK of nothing working on my phone, it’s been unreliable since the network was down two weeks ago and iv a good mind to cancel the direct debit for the data I haven’t been able to use

@ThreeUKSupport Three systems are down again. what a joke

@ThreeUK Your live chat via the app is worse than useless. Fill out the initial screen and then just says nobody available for live chat. After service issues on Thursday, phone lines are massively busy too. Not the service I expect.

@Lucinoone7 @ArrivaRRfailz @northernassist It's a better service than @ThreeUK this morning then 😁

@ThreeUKSupport signal seems to be down in m24 had no service since last night

@ThreeUKSupport still having issues with how slow the internet is since tweeting you the other week. I don’t pay £60 for this. Sort it out

@ThreeUKSupport is it just me or does your network seem really slow over the last week. I’ve been Scotland, Birmingham and London. So pretty much all over the country and it’s been slow everywhere. Do you have an issue.....

@ThreeUK is it just me or does your network seem really slow over the last week. I’ve been Scotland, Birmingham and London. So pretty much all over the country and it’s been slow everywhere. Do you have an issue.....

@ThreeUK Keep Dreaming. I had to leave as no one was willing to help on yr 4G network around the UK is very very slow...

@ThreeUKSupport No she didn’t sacked it after 35 mins. Long story short her ex boyfriend has got the phone and changed password so she can’t cancel. She’s been paying for it so she wants to stop

@ThreeUK you guys need to sort out your customer care. Shocking my daughter has been hanging on for half and hour and still no response #poor

@Cheryllee64 @O2 @tescomobile No people are having problems here with them too, I’m going to try @ThreeUK

@ThreeUKSupport No it doesnt! ANY use of @Huawei means that I would not be able trust the network! The simple fact is under Chinese law the company must provide information to the Chinese security services no matter what assurances they make to other governments or companies! That’s unacceptable

Hey @threeuk you might want to look into your in-app adverts, they’re asking me to upgrade me to *more than infinite data*. Unless Three broke maths, physics or similar. In which case carry on, my bad.

@JamesFrith @ThreeUK But James, it’s not random women. It’s Henry the 8th’s wives. What happened to them is horrible, no denying that, but people need to lighten up, including you! #threeadvert

@ThreeUKSupport hi, new customer to Payg to test and everything seems fine, tried to upgrade on line and they are sending me another sim. Is that right or have I messed it up. Thanks

@ThreeUKSupport no signal in BD16 this morning

Managed to get thru a days work thanks to tethering my data terminal to @ThreeUK as @O2 can’t seem to fix the data issue. Massive thanks @ThreeUK for excellent customer service, guiding me thru the tethering process and ensuring it comes from data allowance so no extra charge!

@ThreeUK customer service is poor, can’t understand a word and not resolved my problem after three days.. not good

@ThreeUK your customer service is awful.

@ThreeUK Any plans to introduce visual voicemail on iPhone? Been with you for many years and it baffles me that it still isn’t available on your network.

@ThreeUK @ThreeUKSupport I considered myself a great customer who’s had four contracts at least was worth asking for a deal that it warranted. I wasn’t asking for the earth but more than you were prepared to give me. I’d appreciate a reply please

@ThreeUK @ThreeUKSupport Never wanted to leave but your price for the phone I wanted was £13 more than my new contract

@ThreeUK May I say I’m sorry we couldn’t come to an agreement that would have kept my custom. I thought me being a customer for so long might have given my an offer I could agree with.

@ThreeUK @ThreeUKSupport When will I get phone signal in the OL14 and HX7 area? Around 17 hours without any coverage @ThreeUKSupport @ThreeUK

I’ve had no phone signal today. I’ve checked on the Three website and it says you’re “working on getting it fixed by 07 October 2018”. That’s completely unacceptable! I hope this month is free for the inconvenience. @ThreeUK @ThreeUKSupport

@ThreeUKSupport where is your customer service based?

@jaxralph1992 @kemperman @ThreeUK @ThreeUKSupport @chloehalladey @EE Indian call centre only problem with Three! They are rude, arrogant, obnoxious and lie persistently even when you record their conversation, if it’s not in a ‘script’ they abruptly hang up! And I’ve been with them since they started! But not sure I will stay at end of contract!

@AppleSupport i’m going to buy an Apple Watch & would like to buy the cellular option but my mobile carrier doesn’t support Apple Watch cellular. Can I by a cellular plan for Apple Watch from a different carrier? E.g @ThreeUK as my mobile carrier but use @EE as the Watch carrier?

@ThreeUK still wondering why your charging me an extra £1.56 a month? Got told I’d receive a letter on why, but... never received one.

@ThreeUKSupport We've managed to get some credit on the original number until it's sorted on Wednesday. Still frustrated that this has happened at all with all the effort we went to to explain the situation. Very upset with the service and time it's taken to sort out.

@ThreeUKSupport @ThreeUK spent about an hour and a half on the phone with your call centre, terrible. Trying to sort out what, according to your shop, is a simple change. This is beyond a joke now. #missold #sayanythingtogetthesale #whatcustomerservice

@ThreeUKSupport It was your customer service team over the phone when we rang to transfer the number. On at least 2 different occasions.

Hey @ThreeUK why can I not transfer my wife's old number to an account we took out with you this month? We explained what was happening in store and was told it's not a problem just a 10 minute fix, sign here. Now she's stuck without a phone for 5 days? #NotAcceptable #missold

@AWETH0R @torizia @valeriecafe @ThreeUK The really awful bit was my husband did by his grandmother who was with us, and didn't have a code a coffee and we still weren't allowed to eat in.. We would have ordered additional cake / lunch but I said no as I was furious by the way he spoke to me. #poorcustomerservice

@funkymunkyuk02 @ThreeUK Joke. Been terrible all weekend.

Anyone else getting really shite internet coverage on @ThreeUK this weekend? Absolutely terrible for me this weekend. Coverage is on and off constantly.

@ThreeUKSupport Hi, I have a samsung t585 and the screen is black. Volume buttons work but nothing else. I’ve tried holding power and both vol buttons down, but no joy. Any ideas?

@kerrylwoodward @jskeeling @ThreeUKSupport @PrincessCruises This needs to done BEFORE you travel. data costs money on roaming. never depend on other wifi or free wifi. never know if you are somewhere that doesn’t have it. period. for safety I consider this essential w/international travel.

@ThreeUK I'm still getting less than 0.10MB. This is unusable, and unacceptable. This has been the case for several days now and it isn't fair, considering I pay a lot of money for this service.

@Three_Is_Broken @ThreeUK @ddyson3 Don’t do vodafone... they are just as bad as three uk.

@ThreeUKSupport Just as bad as 4g, i have to rely on wifi most of the time.

@ThreeUK can't get away fast enough, worst service ever.

@ThreeUKSupport I'm not happy with my bill. It's meant to be £14 a month, but for the last 6 months it's been a lot higher. I want a full refund, I didn't ask for any of these extra charges. Hope you can help

@BranislavBosak @ThreeUK LOL they know they are extremely awful so they’re doing their best but its too little too late

@ThreeUKSupport @ThreeUK Time to terminate my contract pre 14 days I suspect .. thanks for your support ...

@ThreeUKSupport you said I would get a reduction in my bill this month due to the poor service. That hasn't happened. Please explain

@ThreeUKSupport I have and it’s still not working