3 (Three) Outage in Hunton, Kent, England

@ThreeUKSupport Not yet. Previous experience tells me you’ll say there’s a fault with congestion at my mast and that you’re working on it. My question remains are you ever actually going to fix this..?? Is that chat link from weeks ago still valid?

@ThreeUKSupport Hi @ThreeUKSupport - yet again our 4G is incredibly slow and has been for days despite multiple reconnects to your network. Imagine my surprise that once again your network status says there is a fault. Are you ever actually going to fix this..????

@ThreeUKSupport So when your network status says “no problems” that’s not really correct? If you look back at this thread you’ll see this has gone on for months with a “fix” just around the corner all the time. Will the problem just shift to another mast (with knock-ons to my coverage) on 23/8??

@ThreeUKSupport Morning. Well your website says all is well and you texted to say the “issue is fixed” but once again, no data via 4G this morning. Reconnecting to the tower resolved it. Is there actually still a fault?

@ThreeUKSupport Ps. Still broken according to your network status page! How much of the time does it need to be broken before you refund some of my charges? Currently at around 90% faulty!

@ThreeUKSupport I saw some minor improvement on the 26th but from your description of “congestion in the area” the root cause of my slow data is not resolved so I’m not sure why your status said it was (for two days) on the 26th/27th..? 3G is more stable but slower (obvs!)

@ThreeUKSupport My family lives there and for past few years there isn’t good signal. Even going to watch football in pub and can’t use phone as no where has basic signal :-(

@ThreeUKSupport That area is ln12 2ly. There is non existent signal all around the town not just this postcode. I think you need a bigger mast for that area

@ThreeUK my household has FOUR accounts with you. I call for help about another issue and the advisor wants to sell me MORE. I try to politely decline. He transfers me anyway. I try to explain again. He PUSHES ON with the sales pitch! I have no more money to give you!

@ThreeUKSupport Thanks - that's who I have been using but getting nowhere. They never call back when they promise to - second dispatched phone also not delivered...! Don't want to cancel but it's heading that way!

@ThreeUKSupport hi there - I REALLY need some support with a business phone! Going round in circles and not getting anywhere. Missing a phone on the account since December!!!

@ThreeUKSupport @TheBiggestDesi I have never had my bills increase when in contract. Be fair though I actually read the small print and choose a tattoo that doesn’t’

@ThreeUKSupport why have I got issues with tweets?

@ThreeUKSupport whats the issue in TN2 please?

@ThreeUKSupport No Mark, your systems were down, i had to use my data before I could sort out an add on.

@ThreeUKSupport ME4, 4hy. It’s like being at a festival with full signal but no data . It’s been like this for years and I need to get engineers to actually go there and test it

@ThreeUK please can you message me asap not a happy customer!!!!

@Mobile_Dom @GadgetsBoy I've got no 5G signal for my side of Maidstone in Kent from @ThreeUK so I can't test 5G atm

@ThreeUK It’s a shame I’ve had to resort to this. Three customer service is the worst ever. New phone went missing, 2 months ago , now having been promised 2 weeks ago it was sorted , still nothing.

@GadgetsBoy @ThreeUK Where I shop lol. Stupid iPhone autocorrect

@ThreeUKSupport Good morning. We've had issues with our service in W2 since last night. Anything going on? Thanks.

@Quixotic__Kitty @whaleyola @ThreeUKSupport I'm on Three asweel and I have the same problem with Netflix 😡😡😡😡😡😡😡😡🤬🤬🤬🤬🤬.

164 MB/S with @ThreeUK 5G service. I'll be cancelling my @SkyUK as I'm on their ultra fast broadband and only get between 40 and 50 MB/S. With soaring energy prices and cost of living at an all time high, some providers need to wise up with their pricing and service.

@whaleyola @ThreeUKSupport @ThreeUKSupport this is your issue not netflix. It's only and issue that seems to be effecting 3 customers. Spoken several times with netflix and it appears that it is definitely your issue to fix. Best get on it be cause it's been 2 days now 😤

@2949Maddie @ThreeUK @snapchatsupport Kindly send me a direct message to help recover back your account

@ThreeUKSupport Now out of contract & still paying over £22 pm for mobile broadband, which only get signal in one room. Bought smart TV over year ago for lounge still never been able to pick up WiFi to use the features. What do you suggest & can you offer a free wifi boosters ?

@ThreeUK How is this already a weak signal expensive again 5000 20 gb one week

@N1dira @ThreeUK @ThreeUKSupport Same problem, can someone help?

@ThreeUKSupport snapchat, app store and netflix all down on mobile data for over a day now. Will only work on wifi. Seen multiple tweets now with the same issue all three customers. Absolutely 0 help from customer service so contract cancelled !!!

@ThreeUKSupport @samorris6182 Also having the exact same issue. Netflix snapchat and the app store not working cancelled my direct debit and ordered an EE sim absolutely useless network with 0 help from customer service!!!!