3 (Three) Outage in Hebden Bridge, Calderdale, England

@ThreeUKSupport I’ve DM’d you, like you asked... and surprise surprise, no reply. Seriously, wtf.

@ThreeUKSupport I’m not asking you to access my account. I’m asking tou to contact me because every time I try to contact you I get cut off or palmed off to somone. Utter jokers. Your service is pathetic, no desire to sort anything. Also, it’s not you can’t, it’s you won’t. You can do anything.

@ThreeUKSupport @Apple Well a month or so later, imagine my surprise when I see my bill has doubled. Turns out, you add the data on for future months cos, we’ll, you know people won’t realise/forget to cancel. This really did piss me off, I’ll be truthful (see, it isn’t hard)... the thing is...

@ThreeUK I wouldn’t, you are useless. Nothing but issues since I’ve joined you and you make it incredibly difficult to contact you. Please do respond with your ever so helpful “we’d love to help you Ben” message...

@crybabyrainface @ThreeUKSupport Big mistake switching Three have the worst network in the U.K. ! Their own staff now admit it! All they want is to concentrate on 5G at the expense of the current network

@ThreeUKSupport Me either, considering 3 is major phone company yet can't put me through to the correct department or answer a phone successfully...I don't want to explain this long winded issue over chat...I want a phonecall to speak to someone who can sort this out.

@AdrianAndreev @Three_Is_Broken @ThreeUKSupport @ThreeUK Get yourself to an EE store. Nicest people ever. Called customer service with PAC and the guy gave me his direct email. Proper service.

@ThreeUKSupport Cool, thanks for switching the apology with a smattering of patronisation. Quality service. Yeah faults happen, dealing with them well, and at our expense is where you have the problem. Worst provider I’ve had, and it is terrible for your reputation.

@Lost_In_Films_ @ThreeUK Yeah it’s scummy, they won’t do anything to help either, their app doesn’t work, and their customer service people are rude more often than not

@ThreeUK 3 has been my network of choice since you first arrived in the UK but now you are getting more expensive than other networks your customer service is suffering badly and now to cap it all you’re closing Wuntu #TimeForChange

After 10 or so years on @ThreeUK, I've finally left. It was so good in the beginning, but after nearly 2 years with lack of signal and frustration with them, it left me no choice but to leave. Now back to my childhood network....Hello @O2.

After 10 or so years on @ThreeUK, I've finally left. It was so good in the beginning, but after nearly 2 years with lack of signal and frustration with them, it left me no choice but to leave. Now back to my childhood network....Hello @TheO2.

@ThreeUKSupport This is pathetic, my complaint is about being unable to contact you by phone and not being prepared to waste even more time queuing so you suggest... I phone you. Please will you DM me and I will give you my number for someone to call me. Take some ownership and sort it out.

@ThreeUKSupport hello. I am SICK of nothing working on my phone, it’s been unreliable since the network was down two weeks ago and iv a good mind to cancel the direct debit for the data I haven’t been able to use

@ThreeUKSupport Reece, you have ignored my whole complaint. Could I ask you re-read the tweets. This is utterly embarrassing how you are handling this, please can you get someone to deal with the complain. I’d suggest someone phoning me. You can do me for my number.

@ThreeUKSupport Three systems are down again. what a joke

@ThreeUKSupport Can't get through on 333, Live Chat disabled, no option to log a complaint as required by Ofcom, will try writing you a letter tomorrow or failing that smoke signals. Over 10 years as a loyal customer to be treated like this.

@ThreeUK Your live chat via the app is worse than useless. Fill out the initial screen and then just says nobody available for live chat. After service issues on Thursday, phone lines are massively busy too. Not the service I expect.

@ThreeUK Still having properly flaky signal and internet here. 😓

Three UK customers left without data after network failure - doesn’t seem that serious @ThreeUKSupport #threedown

@Lucinoone7 @ArrivaRRfailz @northernassist It's a better service than @ThreeUK this morning then 😁

@ThreeUKSupport any Issue in BD6 no service

@ThreeUK Has got to be the most painful customer service to deal with!!! 😡😡

@ThreeUKSupport It keeps wanting to 'activate' it yet won't connect to any network, both Wi-Fi & mobile, in order to let me connect to iTunes to do this. All they offered in store was a much more expensive contract at £51pm, not the shiny upgrade I was promised last year

@ThreeUKSupport is it just me or does your network seem really slow over the last week. I’ve been Scotland, Birmingham and London. So pretty much all over the country and it’s been slow everywhere. Do you have an issue.....

@ThreeUK is it just me or does your network seem really slow over the last week. I’ve been Scotland, Birmingham and London. So pretty much all over the country and it’s been slow everywhere. Do you have an issue.....

@ThreeUK Keep Dreaming. I had to leave as no one was willing to help on yr 4G network around the UK is very very slow...

@ThreeUKSupport No she didn’t sacked it after 35 mins. Long story short her ex boyfriend has got the phone and changed password so she can’t cancel. She’s been paying for it so she wants to stop

@ThreeUK you guys need to sort out your customer care. Shocking my daughter has been hanging on for half and hour and still no response #poor

@ThreeUKSupport i'm having issues with my data again (for the the second time this month), my data literally just isn't working or connecting to the internet at all

@ThreeUKSupport No it doesnt! ANY use of @Huawei means that I would not be able trust the network! The simple fact is under Chinese law the company must provide information to the Chinese security services no matter what assurances they make to other governments or companies! That’s unacceptable

@ThreeUKSupport i got the replacement sim when i called up three after i got my phone stolen a while ago and only got a replacement yesterday - i’ve tried taking it out and tried in another phone too and still no service

@ThreeUKSupport I’ve done that now, apparently I’m in a low signal / no signal area. They think due to upgrading works, but that doesn’t really help me now.

@ThreeUKSupport I have called you many Times today to be met by a dead end. Utterly useless customer support.

Hey @threeuk you might want to look into your in-app adverts, they’re asking me to upgrade me to *more than infinite data*. Unless Three broke maths, physics or similar. In which case carry on, my bad.

@JamesFrith @ThreeUK But James, it’s not random women. It’s Henry the 8th’s wives. What happened to them is horrible, no denying that, but people need to lighten up, including you! #threeadvert

@ThreeUKSupport hi, new customer to Payg to test and everything seems fine, tried to upgrade on line and they are sending me another sim. Is that right or have I messed it up. Thanks

@ThreeUKSupport It looks like the network has been down for hours.

@ThreeUKSupport no signal in BD16 this morning

Managed to get thru a days work thanks to tethering my data terminal to @ThreeUK as @O2 can’t seem to fix the data issue. Massive thanks @ThreeUK for excellent customer service, guiding me thru the tethering process and ensuring it comes from data allowance so no extra charge!

@ThreeUK customer service is poor, can’t understand a word and not resolved my problem after three days.. not good

@ThreeUK your customer service is awful.

@ThreeUK Any plans to introduce visual voicemail on iPhone? Been with you for many years and it baffles me that it still isn’t available on your network.

@ThreeUK @ThreeUKSupport I considered myself a great customer who’s had four contracts at least was worth asking for a deal that it warranted. I wasn’t asking for the earth but more than you were prepared to give me. I’d appreciate a reply please

@ThreeUK @ThreeUKSupport Never wanted to leave but your price for the phone I wanted was £13 more than my new contract

@ThreeUK May I say I’m sorry we couldn’t come to an agreement that would have kept my custom. I thought me being a customer for so long might have given my an offer I could agree with.

@ThreeUK @ThreeUKSupport When will I get phone signal in the OL14 and HX7 area? Around 17 hours without any coverage @ThreeUKSupport @ThreeUK

I’ve had no phone signal today. I’ve checked on the Three website and it says you’re “working on getting it fixed by 07 October 2018”. That’s completely unacceptable! I hope this month is free for the inconvenience. @ThreeUK @ThreeUKSupport

@ThreeUK why is the internet always crap on three i have a contract with you and I don't think I should pay for something I am not really getting let me know thanks.

@jaxralph1992 @kemperman @ThreeUK @ThreeUKSupport @chloehalladey @EE Indian call centre only problem with Three! They are rude, arrogant, obnoxious and lie persistently even when you record their conversation, if it’s not in a ‘script’ they abruptly hang up! And I’ve been with them since they started! But not sure I will stay at end of contract!

@ThreeUKSupport Hi Kimberley happy to DM postcode. I did speak to support who said a server was down last week & would be fixed in 24 hours, but nothing has changed .I understand this in fact is the norm for @ThreeUK despite what I was sold! working with5G myself I wonder for @ThreeUK future!

@ThreeUK really need to cancel charges for #davidabel the kudos is worth more than £57.

@twistedfaery @PNE_Andy @ThreeUK I’ve got the opposite way from three to O2 and after being with 3 for nearly 6 years it went really bad over the last 12 months. So far not had any problems with O2

@alberinah_ @ThreeUK Yeah Ngl I might just change to Vodafone when I finish my contract 😂 they have good deals and good signal

@SimonBaldwin89 @ThreeUKSupport Maybe just try getting her details and login yourself. She could try going somewhere else with better WiFi as hotels WiFi’s are usually poor

@LomaChalil @ThreeUK @ThreeUKSupport This will never be fixed. Trust me. 😊

@LomaChalil @ThreeUK @ThreeUKSupport What **** Are Using Soon Cancel Better Provider

@ThreeUKSupport Internet was up and running the following morning. Hopefully just a temporary issue

@ThreeUKSupport So everyone can read (@Three_Is_Broken), your ever so lovely customer services had a meltdown because I caught them out on their heavily scripted nonsense. You got your billing wrong (yet again) and when challenged I got being left on hold, threatened, screamed at etc. Utter joke

@SimonBaldwin89 @ThreeUKSupport If you login to your My3 account there’s an option to enable your phone for use abroad (if you haven’t done that already)