3 (Three) Outage in Gatwick, Surrey, England

@ThreeUK appalling service. You are a communications company however you can’t organise your call centre staff to work from home!!! Banks, mortgage companies and travel agents have organised this so why can’t you. This is really concerning that the only option is online chat.

@ThreeUK USELESS 3 days 6 queues, get to front of one only 2 b told wrong dept.(I know but it’s the only way in!!) passed over to new longer Q then cut off!! Crap!!

@ThreeUKSupport as you know most of us can not work right now, and are not getting paid, i can not pay my bills for foreseeable Future, you shut phone lines down and it seems impossible to Get on The online chat, so you going to leave me no choice but to stop direct debits

@ThreeUKSupport No funny enough if I’m not home I don’t have bloody WiFi! You should be paying me back for the fact your not providing me a service that I pay you for !! nor does your stupid app work either! You couldn’t arrange a piss up in a brewery

@ThreeUKSupport Well it’s not good enough I’m a flight attendant on standby if I get a call and it doesn’t go through I’m the one who gets a meeting and a note on my record!!What exactly am I paying for his seems to be constantly happening so why am I paying my bill for service that’s not workin

Again @ThreeUKSupport @ThreeUK I’m on standby and I’ve no signal amazing!!! What the hell am I paying for!!!

@ThreeUK @ThreeUKSupport why am I paying for no service!!! For@best part this month my signal has been non existent!!

@ThreeUKSupport new customer (2 weeks) at Gatwick airport south terminal. No mobile signal. I'm starting to regret switching from Vodafone. Please sort this out. I'm on the free wifi sending this tweet.

@chrisdetsicas @ThreeUK @giffgaff - was with 3 for 10 years and they kept cutting my data allowance. I get a shit tonne of data and flexibility for peanuts with giffgaff

@ThreeUKSupport Problem is Kimberly that Three fail to admit there’s an issue & fob us off. It’s been terrible for a long time now & so has the customer service.

@ThreeUKSupport signal report for you. If you want to make a call upstairs in LGW South terminal, please ask all your customers to gather near the rail outside Accessorize - its the only place you get more than zero bars

@ThreeUKSupport @MissVancey We’ve got outage to

@ThreeUKSupport network still down any news when it will be back up

@ThreeUKSupport .@ThreeUK .@ThreeUKSupport just finished a very long and unsatisfactory chat. The matter is still unresolved and I've asked that you involve your Chair of Audit since bills issued by Three can't be relied on suggesting a failure of control which you will want to fix.

@ThreeUKSupport I never spoke to anyone about a complaint! As the person on the phone was not the most helpful! 2 days of no data now! It’s not good enough!

@ThreeUK @cathaypacific turned my phone on after having it switched off in flight mode and was instantly charged £5 for the second the air network was on. Should have to accept or submit an email for permission before just using it. £5 for air.

All these weeks with signal problems with @ThreeUK and yet they dont even give their customers a single pound back.

@ThreeUKSupport Will actually take the opportunity to review whether I renew at the end of the month. In all the time I have been with you - too long to mention - I have always been pleased with service. But now that you have grown loyalty does not seem to matter.

@ThreeUKSupport No. Have tried four times. Shame you cannot look after existing clients. Not what it used to be. Poor service.

Years ago if you wanted to ring @ThreeUK you got through straightaway. Today you can’t get through for love or money. Service has definitely gone down hill since 3 has grown in size. Very disappointing as Three used to be good. Shame.

.@ThreeUK Is there an issue with the app? I need to check my data. The app has not worked for at least 3 or 4 days, I've restarted and cleaned storage and forced stop, it just freezes as soon as it opens. Please advise.

@ThreeUKSupport ,never going to their Birkenhead shop to buy a sim free phone . Terrible service ,opened the phone without asking and put sim in ,messed with phone ,I see it as second hand ,used .£10:00p credit I was forced to buy . Should of kept my money and threw it at him .

@ThreeUK you have the most dog **** network known to man. How you charge so much is criminal.

@ThreeUKSupport had no signal all day. Emergency calls only. What is going on?

@ThreeUK continually getting the blue circle of boredom when viewing GIFs, videos and such like is there any particular reason for this severe lack of service? My viewing pleasure is not as fluid as I'd expect

@ThreeUKSupport can I ask when will the cell towers be up & running again in the ML3 area as there have been problems all day & is affecting everyone who uses the @ThreeUK network 👍

@ThreeUK hi I have just received an email saying network upgraded- it is now HALF the speed it was before on 4g . Are all UK operators dropping speeds to 10mbs and premium charging for past normal speeds of 20mbs? #slowdata

@ThreeUKSupport Yep. 333 tells me to use chat, and chat has told me twice they have sent the bill via email, and neither time it has arrived. Can you help?

After 10+ years with @ThreeUK, I've given notice on my contract due to the appalling way they've handled my account and subsequent complaint. My advice is to avoid them at all costs as their customer service is poor, and their exec resolutions team are rude and ignorant.

How can @ThreeUK spend 40m a year to sponsor @ChelseaFC but no 3 customers can’t get signal anywhere in London or in fact anywhere in the U.K. #shambles #threenetwork