3 (Three) Outage in Catterall, Lancashire, England

@ThreeUKSupport I do have WiFi but I pay virgin media for that. When are you going to fix your network. I’ve been told your network is suffering because of the 5G rollout. Please fix it.

@ThreeUKSupport Don’t need day by day timeline, just an estimated time for the updates to have corrected the issues.

@SteveyAsp @ThreeUK @EE That what made me switch from three to ee , network congestion and the fact the 4g coverage from three in my area hasnt changed in 4 years, still no coverage, yet ee offer no 5g yet but 70-110mb 4g connection which is overkill but come in hand if my broadband goes down

@SteveyAsp @ThreeUK @EE Exactly. But three are making it sound amazing and reality its terrible, yet ee speed is not headline grabbing but very usable in built up congested areas which i would take all day long

@ThreeUKSupport It was. But having never missed a payment in 15 years you’d think this would count for something. Clearly not.

@ThreeUK imagine being a customer for over 15 years, almost never having missed a payment in that time, if ever, and being declined a second phone on the network. Absolutely terrible. Don’t be surprised if my own contract isn’t renewed when it’s up in a few months...

@ThreeUKSupport Tried that before. Im pretty confident it’s not my phone it’s your service. Three has already admitted my signal is poor at home, I have a discount to my bill every month as you know this is an ongoing issue. Other 3 users are noticing, and telling you, the same.

@ThreeUK I would like to make a complaint about your staff customer service skills. My home broadband isn’t working either

Hi @ThreeUKSupport we’ve been having issues with mobile data (both 3G and 4G) for a few weeks now. It’s incredibly slow and takes minutes for webpages to load. Tried soft reset, aeroplane mode etc but nothing improves it. FY8 2HS

@ThreeUKSupport iPhone XR bb3 0DU and no can’t get on there either.... getting a bit fed up with the signal issues

@ThreeUKSupport Nope. Not a chance Stephie. I expect you to be busier than normal but service at the minute is shocking. I’m looking at upgrading my phone very soon and with what has gone on I may have to look elsewhere which I don’t really want to do being a customer of yours for years.

Come on @ThreeUKSupport help me out, please.

@ThreeUKSupport still no network on mine, wife’s and sons phones... all day and still nothing 🤬🤬

@ThreeUK No problems so far my end even tho I'm in the effected area

@ThreeUK why is it that regular reliable customers never get decent rewards when they upgrade like to new phones etc

@ThreeUK Nah, don't give a shit!

Any one else has a problem with @ThreeUK @ThreeUKSupport having the wrong information held on account then not talking to you because you can't verify the account details 😠😠😠

@ThreeUK You are seriously starting to irritate me now. You have the wrong details for me and you're overcharging me. Customer services won't speak to me because I can't verify my account because you have the wrong date of birth listed. Please can someone call me before ombudsman

Seriously can’t wait until my @ThreeUK contract is up, nothing but issues with the data. Bring on @EE !! #EE #ThreeUK

@ThreeUKSupport Been happening for a while... intermittent signal, no coverage and this is across the country. Paying well over the odds for my contact now I have compared to other providers. Feel really let down my you guys. We wanted to support new companies hence loyalty but now had enough

@ThreeUKSupport No everything's fine at home. The problem is away from home - only a couple of places but ones I spend a fair amount of time in. As I said in my previous reply, it's important that I can be contactable at all times currently.

@ThreeUKSupport If I thought it would improve anything I would do, but it never does. I’ll just avoid them as much as I can, and communicate with you guys via here or a local 3 store instead if I need help. Thanks though

@SuzanneEvans1 @VodafoneUK @ThreeUK Most leavers are stupid. Here's why.

Updated my pay monthly sim plan today with @ThreeUK. Was on Unlimited data and texts + 200 mins for £18 a month. Had been on it since 2015. Then hang on 🤨 Today I saw they were offering Unlimited data, texts and calls for £20 a month! No brainier.

@ThreeUKSupport went over my minuets but i had a cap on them and never got any notifications i was close to going over which I’ve had every time

@ThreeUK You asked. I told you I asked how much it would cost on your network, you haven’t told me yet 😂

@ThreeUKSupport IPhone xs max 256gb . Well the roaming and the wuntu was keeping me a loyal customer for the past few years so I’d find a deal which would suit me as I didn’t like a change but guess this time its gonna have to be

@ThreeUK @ThreeUKSupport Was considering renewing my contract for yet another year with yourselves but your wuntu offers are now so terrible I feel there is nothing left for me now

Given the recent run of terrible @ThreeUKSupport customer service, I suppose it’s as good a time as any to go back to @O2 👋

And the quality of said service from @ThreeUKSupport is disgraceful as well. Rude staff who really aren’t willing to help.

@ThreeUKSupport after calling up for 4 days in a row, and spending over an hour on the phone each time, the problem still persists. Joke of a company 🙄🙄

@JohnTillUK @VodafoneUK @O2 @ThreeUK Try @skymobile got a far better deal, and they use O2 network

@ThreeUKSupport Get right on it?! I sent you a DM 5 hours ago! #really 5 hours ago! Come on @ThreeUK I do expect more from your customer service.

@Pup_Scruff @EE @TMobile @O2 @VodafoneUK @ThreeUK Having seen how Vodafone treat my housemate I’d never use them (admittedly he’s not the best customer).

@ThreeUKSupport Hi, my 12 year old appears to have signed up for add ons of around £30 a month on to his £10 contract. How do I cancel these? The sim only contract is in my name. Thanks.

Dear @ThreeUK Why does your Wuntu app never connect to the internet? I really, really wuntu use it...

@ThreeUKSupport My wife has the same issue as well in the same areas. The signal is just weak and slow speeds. It’s frustrating as I love the Go Roam but this is a pain

@ThreeUKSupport In all honesty it is poor on both frequencies. It’s just slow to load anything, so frustrating

@ThreeUKSupport A friend used my referral link yesterday but there were issues with your website not finding her address so she gave up and went in store (and had no problems). Is it still possible to claim for the Amazon vouchers for us both?

@ThreeUK your service is shit

@ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK My signal is bad at the best of times but now i cant even have a conversation with my mum (whos very ill in a care home) without losing signal. Im lucky if i can get through to her at all. I need to be able to talk to her.

@ThreeUKSupport 1/2 account no 7782531537, I was informed that the company is aware of all the trouble and the cancellations team is going to fix the issue on their end I am to ignore all the CRS messages and not to worry about it anymore.

@marcio_delgado @jimwaterson @SkyUK @ThreeUK @Poundland As I said, you get what you pay for. Ps - I also like Poundland, but I’m not going to expect Waitrose levels of service.

@ThreeUK Thanks for the recommendation to do the Shaw academy they have taken money from my account without permission, complete mess up on your part for putting out a keep busy message to your customers Thanks alot Three, I better get compensated for this shit Joke

@ThreeUKSupport please help me . New contract but same number . You haven't taken the money that was due on 29th . Not paying you manually as you took 2 lots last time and I had to wait weeks for a refund !

@ThreeUK I’ve been trying to talk with someone but your phone lines keep disconnecting after advising to use the chat facility on the app or website. The chat facility is showing as currently unavailable. Please help

Hey @ThreeUKSupport why are you putting my bills up in the middle of a pandemic, while you struggled to provide service to me for the last few months anyway, citing “work” that needs to be done or is already done but not done… depending on which advisor I speak to…

@ThreeUKSupport And the screen,link you supplied looks suspiciously similar to the link I had access to 2 weeks ago,when I complained about the same related issue-the team didn’t have access to billing information.I fear as usual,3 don’t care about their customers, no one seems to care

@VodafoneUK @EE @O2 @ThreeUK **** off with your 5g..4g seems to be doing ok. Research on lab mice shows that cause cancers in the brain because the radiation can bypass the brain blood Barrier. It's also deforms cells in the body.