3 (Three) Outage in Bacup, Lancashire, England

Think twice before using @ThreeUK they are robbing bastards! The staff are incompetent @ThreeUKSupport are no good.. wrong device sent.. we return device on 10/12/20 they receive it back 12/12/20 still charge customer for device robbing bastards they are!!

@ThreeUKSupport I’ve had no signal for an hour?? Checked my postcode on your website and no issues. What’s going on pls

@ThreeUKSupport You'll never know how grateful I was to have that bit of contact. With Covid lockdown in full force, and no hospital visitors allowed, it was phone or nothing. I'm so glad my phone worked as expected. *distant ascii hugs*

@ThreeUKSupport No nothing sorted. Let’s just say I’d tell everyone to avoid your company. Happy to take money but not happy to answer a phone when there’s a problem.

@ingl We had many problems with @ThreeUK when we had contracts! They promised discounts on both mine & Mrs' accounts when we signed only to find they charged us full price for both. When I complained and showed them written proof of their promise they wouldn't relent! #NeverAgain

@Darkuredi @ThreeUK Yup unfortunately alot of 1st line support are shitty at their jobs

@Darkuredi @ThreeUK It sucks but unfortunately has to be done. We tried with a different provider but we just ended up mailing a copy of the death certificate because its bit of a security thing really. I understand your frustration though

@ThreeUK I had a DM from you yesterday about a prize. I have replied to that and to @ThreeUKSupport regarding problems claiming. No response yet from either message

@ThreeUKSupport can't login to the now WiFi only app. Why did it get switched to WiFi only haha???? Even when I'm on wifi it asks for an email then says error sending email??

@ThreeUK @ThreeUKSupport why have i just gone on the app to correct my direct debit details and it is in someone elses name and their account details? Data protection breach as i can see their billing details? Contactled live chat to be told noone can reply due to technical issue

@ThreeUKSupport Just filled that in now but keeps saying unknown errors

@ThreeUKSupport I have sorted out the issue on the App, but I have been using the desktop site off and on for years. No change of email address and password stored on pc. Could it be that I can't use 07 etc as your system has changed it to 447 etc. But still gives me the error msg quoted.

@ThreeUK appalled by the way this company has ripped me of cancelled a contract more than once and still keep charging after paying 2 contracts for 24 months never missed a payment for you to send a debt letter after the contact has cancelled I’ll be taking this further.

@ThreeUK I've recieved my EOC letter and want to swap to PAYG but your website live chat advises to ring Glasgow, which according to the voice message is closed, please help!!

Nope, for some reason, @ThreeUK briefly lost signal. Restarted my phone and all fine now.

@ThreeUKSupport I just want it on record that I think you are the absolute worst network to exist I cannot wait till my contracts up. thanks & bye

@ThreeUK I would like to make a complaint about your staff customer service skills. My home broadband isn’t working either

Dear @ThreeUK your customer service team just tried to call me. They couldn’t get through because I have no signal. The exact reason I called 2 days ago from a landline to see what you can do... #EpicFail just like my signal.

@crybabyrainface @ThreeUKSupport Big mistake switching Three have the worst network in the U.K. ! Their own staff now admit it! All they want is to concentrate on 5G at the expense of the current network

@ThreeUK @ThreeUKSupport even after your advisor assured me my address had been removed from one of your customer’s accounts im STILL receiving BILLS 🤬

@ThreeUK are weak. They remove comments they don't like, and ignore the fact that staff treat those with mental illness appallingly. Cue the copy pasted 'sorry you feel that way' dismissal, from the indifferent, mocking, business.

@ThreeUKSupport I’m a taxi driver so roam the city a bit. But central part of city it’s a very poor connection

@ThreeUK - any chance you can actually fix the problem with requesting a new password from your site? I cannot get in an despite speaking with cust serv, still no new pw access!

@ThreeUKSupport My Huawei AICubeB900 1000 GB data Poor internet performance issue.

@ThreeUKSupport Yes I've already done that twice and its still really bad!! I only have 1 bar of signal. Im considering of leaving this network because of this as i cant even use my phone

@ThreeUKSupport How do we access online support?

@ThreeUK Seem to have "Text delivery reports" added to my bill. What are they? Neverasked for them, never had them as far as I know.

@ThreeUKSupport been loosing signal multiple times a day and no connection in the east Cheshire area, any ideas?

@ThreeUKSupport My 4G home connection has been dropping packets all day. Connected to Cell ID 2792776 / eNBID 10909. Basically unusable as can't sustain a constant connection. Is there a known issue?

So these numbers don't make any sense whatsoever and he can't even explain it to me. So here I am, hoping that this router turns up at Three because apparently there is no other solution. Or is there? @ThreeUK @ThreeUKSupport