3 (Three) Outage in Bacup, Lancashire, England

@Darkuredi @ThreeUK Yup unfortunately alot of 1st line support are shitty at their jobs

@Darkuredi @ThreeUK It sucks but unfortunately has to be done. We tried with a different provider but we just ended up mailing a copy of the death certificate because its bit of a security thing really. I understand your frustration though

@ThreeUK I had a DM from you yesterday about a prize. I have replied to that and to @ThreeUKSupport regarding problems claiming. No response yet from either message

@ThreeUKSupport can't login to the now WiFi only app. Why did it get switched to WiFi only haha???? Even when I'm on wifi it asks for an email then says error sending email??

@ThreeUK @ThreeUKSupport why have i just gone on the app to correct my direct debit details and it is in someone elses name and their account details? Data protection breach as i can see their billing details? Contactled live chat to be told noone can reply due to technical issue

@ThreeUKSupport Just filled that in now but keeps saying unknown errors

@ThreeUKSupport I have sorted out the issue on the App, but I have been using the desktop site off and on for years. No change of email address and password stored on pc. Could it be that I can't use 07 etc as your system has changed it to 447 etc. But still gives me the error msg quoted.

@ThreeUK appalled by the way this company has ripped me of cancelled a contract more than once and still keep charging after paying 2 contracts for 24 months never missed a payment for you to send a debt letter after the contact has cancelled I’ll be taking this further.

@ThreeUK I've recieved my EOC letter and want to swap to PAYG but your website live chat advises to ring Glasgow, which according to the voice message is closed, please help!!

Nope, for some reason, @ThreeUK briefly lost signal. Restarted my phone and all fine now.

@ThreeUKSupport I just want it on record that I think you are the absolute worst network to exist I cannot wait till my contracts up. thanks & bye

@ThreeUK I would like to make a complaint about your staff customer service skills. My home broadband isn’t working either

Dear @ThreeUK your customer service team just tried to call me. They couldn’t get through because I have no signal. The exact reason I called 2 days ago from a landline to see what you can do... #EpicFail just like my signal.

@crybabyrainface @ThreeUKSupport Big mistake switching Three have the worst network in the U.K. ! Their own staff now admit it! All they want is to concentrate on 5G at the expense of the current network

@ThreeUK @ThreeUKSupport even after your advisor assured me my address had been removed from one of your customer’s accounts im STILL receiving BILLS 🤬

@ThreeUKSupport Me either, considering 3 is major phone company yet can't put me through to the correct department or answer a phone successfully...I don't want to explain this long winded issue over chat...I want a phonecall to speak to someone who can sort this out.

@ThreeUK 3 has been my network of choice since you first arrived in the UK but now you are getting more expensive than other networks your customer service is suffering badly and now to cap it all you’re closing Wuntu #TimeForChange

@ThreeUK i keep getting someone else’s bill delivered to my address I’m not your customer and I’m certainly not Mr C Holt!! 🤬😡 #GDPR

@ThreeUK hi, I have told one of your staff to cancel my contract which ends TODAY and they haven't cancelled it ! I can still use my phone. I wont be paying any extra because I now have another phone to pay for. Please sort this out. Thank you.

@ThreeUKSupport iPhone XR bb3 0DU and no can’t get on there either.... getting a bit fed up with the signal issues

@PixelHunted @ThreeUK Hope you get your meeting sorted . Very poor . Not a good price if it doesn’t work ! Very disappointed tbh

@ThreeUK hi, the game Among Us has stopped working on my daughter's iPhone with a network access error but works on my son's Android - tried all the usual reinstalls and restarts. Any ideas?

@ThreeUKSupport Great price if it worked ! It’s slow and has a mind of its own. I’ve had to re set it a few times recently. Can’t watch Netflix . Slow on phone & computer. Very disappointed

@ThreeUKSupport Disconnection and cancellation of WiFi router contract under cooling off period. I’ve tried 500, I’ve tried online chat, I’ve tried 333. I can never get through to the right people and no one can phone me back!?

@MarinerMart87 @ThreeUK Agree. I can't rely on it at all and it goes down at the worst times. I'm supposed to be in a meeting right now.

@ThreeUKSupport It’s now midday and still no phone call or messages to resolve my complaint? It’s got to be the best customer service I’ve received to date (NOT!!!)

@ThreeUKSupport No, the issue was because the cancellation request created a PAC code which wasn’t used, my contract never ceased. I explained that I had no need for a PAC code or intention to take the number with me, I just needed the services to stop as I haven’t used them since July

@ThreeUK 4G service down in the West Bromwich, Birmingham area. 3G seems to be working but the 4G network has fallen over.

@ThreeUK 500 line is awful. There is clearly an issue with your telephony routing. 3 days I’ve been calling, 7 calls I’ve made all over 30 mins waiting and I’m still stuck having to listen to Dua Lipa on repeat. Online chat doesn’t get me anywhere either! Help please

🚨 WARNING 🚨 Never do your home broadband via @ThreeUK. It is awful ! 😤