BT (British Telecom) Outage Report in Hatfield Heath, Essex, England

Problems in the last 24 hours in Hatfield Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hatfield Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (16%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map Near Hatfield Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Chelmsford, Loughton, Harlow, Broxbourne, Stansted Mountfitchet, and Waltham Abbey.

City	Problem Type	Report Time
Chelmsford	Phone	8 days ago
Loughton	Internet	9 days ago
Harlow	Internet	1 month ago
Broxbourne	Phone	1 month ago
Loughton	Wi-fi	1 month ago
Stansted Mountfitchet	E-mail	2 months ago

Community Discussion

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BT (British Telecom) Issues Reports Near Hatfield Heath, England

Latest outage, problems and issue reports in Hatfield Heath and nearby locations:

• 
  Chris Roy (@chrisroy89) reported 43 seconds ago from Broxbourne District, England

  Yet again another example of horrific service from @bt_uk but I have come to expect no less from this company. Very quick to take your money (never any issues there) but when they have taken too much from their own mistake not quick to correct their error..... @Ofcom tbc....

• 
  Bull Diggy #GSBOUT (@Bull_Diggy) reported 3 minutes ago from Chelmsford, England

  @bt_uk my internet is down, I’m stuck in with 2 kids on lock down, and after nearly 45 minutes on the phone you still have not answered. Absolutely disgusting customer service 😡😡😡😡😡

• 
  farah says (@Farah_Lou) reported 8 minutes ago from Loughton, England

  @bt_uk The mind BOGGLES how your engineers don’t work on weekends? In this day and age you should have 24/7 engineers the same way that plumbers/electricians work. It’s just ridiculous that we pay for a service that can only be fixed on a weekday.

• 
  lee jones (@jonesy23) reported 11 minutes ago from Chelmsford, England

  @bt_uk @BTCare Hi Team. I currently have the fibre 100 package (fibre to home) however I seem to experience severe performance issues when we have 2 laptops running in the apartment. Could you please contact / send a wii fii boaster possibly ?

• 
  Chris Roy (@chrisroy89) reported 16 minutes ago from Broxbourne District, England

  I ended my @bt_uk service back in January.... and I am still paying for it!! I have phoned on 5 occasions!!! Only to be told I would be refunded “today” over £100! It is now mid April and have still not received any refund and have spent over 5 hours on calls to them! @Ofcom

• 
  Pablo Sands (@pablosandajan) reported 17 minutes ago from Enfield Lock, England

  @bt_uk though our interns has been too slow for a few weeks now, I don’t know if there’s a problem with our broadband signal in our area or this might be the normal thing with BT.

• 
  Colin Johnson (@CGJ1973) reported 18 minutes ago from Chipping Ongar, England

  @bt_uk hi, my BT Sport service has been switched off despite me paying until 18th September. Can this be switched back on please?

• 
  Hayls Teeney (@HaylsTeeney) reported 22 minutes ago from Enfield Lock, England

  @bt_uk please explain how the hot weather is impacting you answering your customer complaints line?! I’m unable to work as my internet connection is not working again, not related to the heatwave! 😡😡😡

• 
  Chris Roy (@chrisroy89) reported 25 minutes ago from Broxbourne District, England

  Yet again another example of horrific service from @bt_uk but I have come to expect no less from this company. Very quick to take your money (never any issues there) but when they have taken too much from their own mistake not quick to correct their error..... tbc...

• 
  @kingericy (@AgyEric) reported 25 minutes ago from Sawbridgeworth, England

  @btsport I’ve tried you guys by phone call and if you don’t fix my problem am terminating my contract and switch to sky sports

• 
  Emma Stone Sports Therapist🦸🏼‍♀️ (@EmmaStonePT) reported 37 minutes ago from Enfield Lock, England

  @dannzy1 @bt_uk very slow all week 👎🏻

• 
  Rowan Richards (@Therockstar111) reported 38 minutes ago from Chelmsford, England

  @bt_uk Can you tell us all actually what has happened to be broadband network in the Chelmsford area and approximately how long will service return to normal so we can make arrangements please?

• 
  Ria Hall (@memyself_n_boo) reported 44 minutes ago from Enfield Lock, England

  Can you help @AmazonHelp bought @bt_uk cordless phones from you on 8th Jan. line wasn’t installed til 31/1 we have had no landline since Monday. Engineer says due to the handsets bought from @amazon that would seem to be faulty. Can’t speak to anyone and only opt 2buy again

• 
  Alison Bannister (@curli) reported 47 minutes ago from Broxbourne District, England

  @bt_uk Yes logged into my BT account. It seems to happens whichever upgrade option I pick. Had same problem a few weeks ago when I tried to upgrade

• 
  Jack Horrey (@JackHorrey) reported 52 minutes ago from Chelmsford, England

  @btsport Hi,I am trying to freeze my £25 subscription but can’t reach anyone on the phone. My login details bring up my EE account which is free and I want to talk about my BT one. Help please!!

• 
  Lily Smith (@LilyMaeSmith_) reported 53 minutes ago from Chelmsford, England

  @bt_uk disgusting service for new customers. My grandparents who are in their 70/80’s ordered newest bt tv product a few weeks back ahead of them moving house. Only to find bt turned up at old address despite being told of new address and now refusing to come round TIL tues

• 
  farah says (@Farah_Lou) reported 54 minutes ago from Loughton, England

  @bt_uk Two days ago, told that someone would come today from 8-1 but no one turned up and we got a text full of grammatical errors saying that the next update would be on Monday 🙃 it will be 2 and half weeks by then. It’s unacceptable.

• 
  sue (@sooze74) reported 57 minutes ago from Bishop's Stortford, England

  @bt_uk why do you insist on making it impossible to cancel your services!! I need to cancel BT sport but can’t get through to anyone to do this and will not be happy if I get charged another month 😡

• 
  Joshua Hodge (@audioprogrammer) reported 59 minutes ago from Bishop's Stortford, England

  @bt_uk It sounds like my needs may be more towards the business service - quite happy to make that change if we can get this resolved as soon as possible (and it doesn’t cost me an arm and a leg)

• 
  Rob (@Whiskybob77) reported 59 minutes ago from Standon, England

  @btsport thanks for being free for 3 months on EE and then being absolutely impossible to log into. Stuck in an endless circle of password resets and passwords not recognised. Dont get this crap with Sky.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nigel Cheshire (@colonelmustard) reported 5 minutes ago

  @bt_uk Yes, after 50 mins on hold (that’s not a typo). However “systems are down” so no engineer could be booked. Still waiting for a call back this morning :(

• 
  Bruce Mitchell (@highlandbruce) reported 10 minutes ago

  @bt_uk Your engineers have tried many many times, nothing wrong with the line etc... it’s just a rubbish service in rural highlands.

• 
  Christopher Morant (@ItsMorant) reported 11 minutes ago

  @bt_uk @Hendon77 No i think the issue is them playing fifa

• 
  Tim Dixon (@ItsTimDixon) reported 12 minutes ago

  @allanoldfield1 @bt_uk @ThomasDuecke Thanks!!! Sending another engineer round on Tuesday. Thursday's one did everything that could be done, but to tick a box, another one is coming. But the actual problem is 2miles away at the exchange! Neither great customer service, nor a great way to run a business!!!!

• 
  Clare botterman (@clarebotterman) reported 16 minutes ago

  @bt_uk Yep, and I shall look forward to another 45 minute wait for the phone to be answered and a 45 min conversation to order what I had already ordered on the 8/12! Just what you need when you are moving house! Really disappointed at the level of service.

• 
  Roseate Feline♦️🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Cat49Pink) reported 17 minutes ago

  @bt_uk No internet here in DD2 since yesterday... any idea when service might be restored?

• 
  Laura Draper (@lcdraper) reported 22 minutes ago

  @bt_uk mobile signal issues?! Can someone help

• 
  Donna Beamish (@DonnaBeamish) reported 23 minutes ago

  Still problems with an open order . Posted back equipment, called Connections team 3 times, Spoke to Loyalty department 4 times. Broadband speed now significantly dropping making it impossible to watch TV. TBH the worst experience! Moving to Sky ASAP @BTCare

• 
  Haz (@HazzWhite) reported 23 minutes ago

  @bt_uk Hi BT, any news on this problem you had with shipment of smart hubs? My order still says delayed placed back on 5th Dec?

• 
  Hi I'm OneX (@OneXonline) reported 32 minutes ago

  I love my Internet being with @bt_uk. Its only cut out like 7 times over the last two days, and there's no issues apparently. That's a quality service. #sarcastictweet #useless