BT (British Telecom) outages and service status in Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- BT (British Telecom) generated 0 outage signals in the last 24 hours around Hampshire, including 0 direct reports.
- The most common problems reported in this area mention Internet, TV, and Phone.
- Internet (40%)
- TV (40%)
- Phone (20%)
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Hampshire, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hampshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 18: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Hampshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Waterlooville, Winchester, Southampton, and Fareham.
| City | Problem Type | Report Time |
|---|---|---|
 Waterlooville
|
Phone | 9 days ago |
|
Winchester
|
TV | 21 days ago |
|
Southampton
|
Internet | 22 days ago |
|
Southampton
|
TV | 25 days ago |
|
Southampton
|
Internet | 28 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Hampshire, England
Latest outage, problems and issue reports in Hampshire and nearby locations:
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Chris Palmer (@chrispalmer54) reported from Havant, EnglandNot often you can report amazing service from @bt_uk but 3 hrs ago I reported a fault and the engineer has already been and fixed the broken cable! Well done @bt_uk
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CJ (@hampshirebus) reported from Southampton, England@Jayne_1966 @btsport Ah I tried phone earlier for Man U & it went wonky. I put it down to iffy kitchen wifi but now I realise it was not that
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ElaineAllsoppArtist🐺 (@TallisMoon) reported from Hythe, England@bt_uk @codybartlettt SO45 area internet down for the last hour now
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Michael Steele (@MichaelSteele18) reported from Fareham, England@bt_uk But @bt_uk this is the issue, I spoke to Mcaffee yesterday and they are clear that I need BT support for the products supplied by BT and even gave me the phone number! The BT Web Protect app on Windows support link is to the BT support site. Please advise / resolve.
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Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, EnglandYou know @btsport, it would be nice to watch the match in UHD, if only the UHD channel wasn't so jittery. 🤦 Whoever's problem it is, whether it's @btsport or @virginmedia, sort it out!!! #RANLIV #ChampionsLeague
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Trudy Cocker (@trudson) reported from Horndean, England@btbusinesscare I was, on 4th March, contacted by who I thought was EE telling me you had merged with them. And they could save me money on our BT Sport and broadband with no charge. We were billed with £96 cancellation fee. Our account was fraudulently changed to business. Help
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Matthew King (@MatthewKing35) reported from Southampton, England@soxer100 @ejh2014 @BBCNews Simple answer cancel @bt_uk change to @virginmedia or if you can’t get virgin @SkyUK virgin wood be my first Choice
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Dalriada (@Mark__Eadie) reported from Fareham, EnglandI actually wonder if the directors of these shitfest companies actually know how truly dreadful it is to be a customer? I’m once wrote a 5 page letter and posted it to the Chairman of @bt_uk. I explained exactly what it was like.
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Ben Wheeler (@bwheeler16) reported from Southampton, EnglandAnyone got a clue how to turn this awful crowd noise off on @primevideosport using the app on @bt_uk #CPFC
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1legmummy (@1legmummy) reported from Fair Oak, England@BTGroup PLEASE, please cancel my account.I s/w someone who told me it was done and to cancel dd just got bill!! Only got BT sport #BTsport BT17020191 can’t get through by phone
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Clare Rogers (@ClareRo38563421) reported from Winchester, England@bt_uk terrible customer service as usual. Can’t get through on phone . Been trying for 40 mins. What is the matter with emails
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Grumpy Ageing Gamer PSVR (@GamerPsvr) reported from Southampton, England@bt_uk I explained that we were struck by lightning. He arranged for a temporary mini hub to be sent as there is no phone line. Today an engineer came to fix "a wire fault" but was not told it was lightning so nothing he could do. Now 3 weeks for another engineer to come.
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John Samuel (@JSamuelatPlay) reported from Fair Oak, England@bt_uk sat waiting to get through to customer services. 20 minutes and counting, listening to endless awful music.
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Kathleen 🇺🇦 (@KatWinchester) reported from Winchester, EnglandReally worried, my mother moved more than two weeks ago, was told there’s no priority or way to escalate her need to have a phone line. Was told today her number would be transferred, it hasn’t happened! What do I do?! @tallktalk phone acc / @bt_uk engineer HELP
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Rob Jack (@JackridRob) reported from Eastleigh, England@bt_uk I am exhausted at attempting to get signal in a small house to reach every room. After having problems with disc, the replacement doesn't want to work either. Aaaaaargh! From reading forums I am not the only one! #BT you are letting me down.....
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K (@nicetrainers) reported from Southampton, England@btbusinesscare That was just the general BT domestic help line... and no help whatsoever
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Judith 💙 (@ThePepperPotUK) reported from Winchester, England@BTCare VERY disappointed that as an existing customer of yours I can not take advantage of @discounts_mod BT offers you have. This stipulation does not appear to be listed on the T’s & C’s. #Veteran #badservice
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Guy Perry (@sainty76) reported from Ropley, England@bt_uk mother in laws phone has had an outage now for 6 days she’s 88 and vulnerable we keep reporting fault but BT do nothing and now there’s a fault on the fault reporting line, you couldn’t make it up! Get a grip BT
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Rose Gaunt (@RoseGaunt) reported from Shedfield, England@bt_uk The broadband in my street has been down since Monday night. I’ve been told it’s a fault in the mains but I’ve had no update. I am unable to work from home!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Alexandra O'Byrne (@AlexaOByrne) reported@bt_uk @stokeygurl I’ve not been able to get into my online account for weeks due to a fault caused when BT upgraded their system a few weeks ago. No account access for weeks, BT cannot help and hence I’m now taking my landline, broadband and mobile contracts elsewhere! Loyal customer since 1993!
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Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported@bt_uk Your new "2FA" is completely broken as the phone number is not validated. I was able to connect using a temporary number in Cyprus to get my "security" code... It adds nothing to security.
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Steph Murray (@DerekDonkey1977) reported@bt_uk That’s completely unacceptable Why can I not exit a contract for a service everyone says it’s not consistent with constantly dropping devices
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Garv Mittal (@garv25mittal) reported@bt_uk I have called countless times…the issue is the appointment gets rescheduled automatically and there is no intimation. I have waited for 05 hours today just for your agent to say the appointment has been rescheduled to 03 May AM slot. I need this to be escalated immediately
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Scott Weller (@ScottWeller1974) reported@bt_uk Why are you holding me to a contract you can’t even provide the service for
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Jenny (@Sherbie001) reported@bt_uk our cordless handset is showing a message ,check landline, we have completed every check online and no problem with landline. We have phoned you and messaged you and just go around in circles with no one to speak to. We just want you to come out. Please help!
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Tracy Kydd (@injuredcyclist_) reported@bt_uk Phoned that number and still they trying to fix it on a computer but fault is outside need you to send a engineer that can fix that
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Jon Chadwick (@JonD_Chadwick) reported@bt_uk BT email not working. Two phone calls, two completely different answers. Still not working
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Ann Merrigan (@MerriganAnn) reported@bt_uk Phoned to cancel BT TVpackage, had ONE box since 2018. Guy said to send back TWO! I explained I don’t have two, he said I was complicating things and to phone when I get the pack to return them. Your website says it doesn’t need returned as had it since 2018???? Clarify??
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CFD (@TenFourEverton) reported@bt_uk your current email verify service is useless. As soon as you ask for a verify code you then have to come out of the page to get the email and then the page is lost. Whoever designed this brilliant scheme should be fired as they are an idiot. Please change this NOW