BT (British Telecom) Outage in Hadleigh, Suffolk, England

@bt_uk No we have intermittent service on all devices, I reported it after Christmas and got an email yesterday to say the problem was outside and had been addressed, clearly not! I am at work now so don’t have account details to hand...

@bt_uk Hello Kelly, In answer to your question, I pay for complete Wi-fi yes, have I ever experienced a month with no issues, No! I have 3 discs one of which says it’s working and is 3 metres away from the TV shown on my initial post!

@bt_uk hi. We have a BT Infinity hub. WiFi doesn’t work when I’m in my bedroom on my iPhone. Just kicks me out and back onto 4G. On my iPod, I have to be sitting in the middle of my bed to get WiFi. I’ve tried resetting iPhone network and the hub to no avail. Might have to get +

@bt_uk hi need to cancel an order with you, what’s the phone number please :)

@bt_uk There isn’t that’s the problem... everytime the track order says update on such a date it then just says delayed. Really is disgraceful.

@SkyHelpTeam broadband is terrible in comparison to when I was with @bt_uk…Constant drop outs, signal doesn't even reach every room! Shame @bt_uk priced me out of staying with them!

@BTCare @rioferdy5 Bloody terrible news. I can't remember the last time I watched it since ITV lost it. I Used to love sitting down with my brother's when we were younger watching it on ITV. Money is ruining the game and nothing can stop it!

The sound for the manchester utd match on BT Sport 2HD live is terrible, the crowd is louder than the commentary, mind you @RobbieSavage8 is one of them so it's not all bad!! @btsportfootball @btsport

So back to the @bt_uk saga, ordered 12th sept, told engineer would install on 27th sept, no one turned up, phoned & told no network had been built & would get a phone call yesterday, didn’t happen. Called today & next update 9th November. Absolutely disgraceful.

Shocking from @bt_uk ... mum and step dad ordered broadband 3 weeks ago for new property, engineer booked for today, doesn’t turn up. Ring them and told no network is built and won’t be for a while, yet website says everything’s up and running! Complaint made.

@scottyd501 @xboxuk @btsport @bt_uk Yeah just wanted to check my options first, was hoping they’d help a loyal customer out... £46.99 a month at the moment.

@bt_uk Not a new build at all. Several operators ordered my broadband (phone line’s working fine) & then it kept being cancelled by the service provider. Numerous phone calls to yourselves, promised call backs didn’t happen. I gave you over 2 weeks to sort it out before going elsewhere

@Mark_Elkington @LeeCotton1 @WWEGP @btsport I get that, but there's a decent size roster there & with enough rotation (which I'm sure there will be) that should help stop things being stale. Plus there's a good chance a few more names will be announced too I see it working. Khan is a savvy man & the elite know what's up

BT sport box office. UFC numbered events being ppv this could push my subscription above £50 a month. Very bad decision @btsport @btsportufc

@BTCare awful service from you this evening!! We pay a lot of money for your services so we expect it to work. Most of the game missed!!

@_JasonPatrick_ @Callum705 @Jackao92 @btsport @bt_uk @btsportfootball I get this too! Had it for about a month now @btsport needs to fix it asap

@btsport can you fix your app when casting to TV please. Game casts fine but adverts keep stuttering/sound breaks up

@BTCare house move booked with u on 21/9. Advised new phone and broadband up and running 5/10. This day arrives and no service! Contacted bt and the order was cancelled on 2/10 no reason given and no contact made with us. Earliest u now say it can be done 23/10! NOT GOOD ENOUGH

@BTCare Have submitted a complaint via your website so will wait for response to that. Do not have time to spend half the day on hold

@BTCare engineers been,fixed the problem,all sorted.

@KeithHuewen @btsportmotogp why do you keep calling @88jorgemartin @Jorge_Navarro9 do you not even know who is racing you idiot. Why @btsport have you I never know, you need to learn to do your job properly. #bringbackjulian you are so bad at #commentating. #terrible

@BTCare I don't use BT mail on my phone so cannot access that as I can't remember my log in details. I had a text from Ravi on Wed but nothing since then apart from a call saying my phone line was working now. But my phone never stopped working.

@BTCare So BT, I was told all repairs should've been finished and my service restored by 5pm at the latest by 5pm yesterday. So why is it not and why haven't I been contacted and advised of the situation? #ShoddyCustomerService #BtWoes #BT

@BTCare Sadly not. Furthermore courtesy of the engineer I've found out that I'm not connected to fibre broadband but exchange only copper wire. Having had fibre for the 2 plus years I presume I'll be due a refund for the service I've never had? #BT #PhoneWoes

@SkyUK You are quite correct. @BTCare customer service was shockingly quite indifferent to the problem. Just spent a further 35 minutes of my life conversing with a vacuous assistant only to get no further forward. The end of landline communication is not far away... #ShoddyBT

@BTCare The problem yesterday was that I couldn't access BT Sport using my YouView box. Today has brought some fresh issues. Are you suggesting that when my internet/phone service is restored that my BTSport will work?

@BTCare Not good enough. Time to leave. BT need to act swifter. I pay good money for a service and expect better response than these hardly committed vague promises.

@ashlea10711 @BTCare Try Virgin, if you want shameful customer service.

I wish @btsportmotogp had a red button to change commentator as @KeithHuewen is so bad and rude!! #newcommentator #ruxe #shit #germanGP come on #btsport listen to all your viewers. !!!

@BTCare But as I have said. I spoke to someone on the live chat before placing the order. I told them that I couldn’t pay the upfront cost then they suggested adding onto my next bill then paying it with the reward card. I never would have signed up if I would have known! How’s that fair

@BTCare Yes I have applied. I am a new customer and was told rather than pay for he upfront cost straight away I could choose option to pay on next bill but then could pay that off with reward card! Now first bill has come no reward card! Was not told it would take that long!!

@BTCare I was told that my reward card would help to pay the one off fee for installation on my first bill. My first bill is now £84.99 and reward card still not here and bill is due on 1st July 2018. I can’t pay it if I haven’t got that card which I was told I would have!!!!!

@Boro_Monkey @btsport Horse shit.

@bt_uk very appalling customer service with dodgy Openreach Engineers. Service has been down in my property for near 2 weeks still no resolution. Not going to get into detail but the Engineer and the Attempt of Fraud has been reported to the police. ABSOLUTE JOKE & DISSAPOINTED

@SkyHelpTeam Maybe that should be stated by the advisors at time of conversation. I'll happily take a discount to cover the cost of the unnecessary purchase of a Network Switch as I wouldn't have needed it with @TalkTalk or @bt_uk

@btsport I like to watch NCAA basketball. Because it is on late at night, I record it to watch later. You allocate 2 hours per game and the games frequently run longer so that I don't get the end of the game. If another game follows immediately, there is no problem . . .

@bt_uk I look forward to cancelling. Your phone support have given me conflicting information too

The worst possible explanation for taking ages to answer the phone or actually not answer it at all is 'we are very busy at the moment'. Get more people! BT and NatWest take note.@bt_uk @NatWest_Help

@bt_uk @dxarhaz Dear Catherine, The isssue isn't with the cabling as it has been fine for the last 7 months. The issue is the constant loss of connections and inconsistent speed at times.

@btsportfootball @btsport @btsportscore @HarryMaguire93 @rioferdy5 Probs best of a bad bad bunch

@bt_uk just spoken to your support about my router not being delivered (turns out you haven't even sent it) . Told it will not arrive until Monday leaving me without Internet for 4 days. Please confirm you will reimburse me for a 3rd party router so that I can use the Internet

@hpoolneil @seanyturner @VodafoneIN @ThreeUK @bt_uk @WeAreOpenreach @sky Old Chinese proverb. He was shit Adrian Heath, when I see ye you’ll be picking up ye teeth 😀